Based on 168 opinions finded in 1 websites
Based on 168 opinions finded in 1 websites
Opinions
The service was impeccable; our server (Josh) was knowledgeable, attentive, and genuinely passionate about the menu. He guided us through the evening with perfect timing, ensuring we never felt rushed. Now, onto the food— We began with the warm baked sourdough, calamari, and scotch egg, all of which tasted beautiful. For the main course, I opted for the fillet steak, cooked to a perfect medium-rare, served with garlic king prawns and a confit potato that complemented the dish flawlessly. My girlfriend chose the roast rack of lamb which she thought was delicious and plenty flavorful. Alongside these, I had a side bowl of peas while my girlfriend had onion rings. I don't need to say anything about how we felt regarding dessert as I think the photo speaks for itself. We were so appreciative to the chefs for making it out of kindness. Overall, this restaurant deserves every one of its five stars. Whether you’re celebrating a special occasion or simply seeking a night of exceptional food and service, this restaurant will not disappoint. I can't wait to return and explore more of their menu. Highly recommended!
Geoff . 2024-10-03
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Exceeded our expectations! Very good food and the waiting staff were very professional and nothing was too much trouble. Would highly recommend.
Clare B . 2024-09-07
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Food was really super, cooked to perfection and great service from all the staff. The restaurant is a bit clinical but as its in a hotel I suppose that cant be helped
Clive C . 2024-09-07
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We ate in this restaurant for 3 nights whilst staying at the Mercure Hotel. We found the food to be tasty, well presented and with good portion sizes. The staff were all very helpful and friendly. The seating areas were very comfortable and we thought the whole restaurant was attractive with a good ambience.
TheHarrisfamily . 2024-09-02
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We have never eaten in this chain before and we were expecting very small portions however I was very pleased with the amount of food we got and the quality of the food it was that good that we come from Hinckley and we were there on holiday we have just booked to go back to the hinckley one in two days timeplease don’t read all the bad reviews that people leave about this place. It was a lot better than I ever expected. The staff were exceptional and the food was amazing.
albiniano . 2024-07-22
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Nice environment good food, service was fair. Steak and shepherds pie was spot on. Also had starters and dessert. They didn’t rush us to leave and was a very relaxed atmosphere.
Reela . 2021-06-04
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We had a voucher that we hadn't been able to use due to lockdown, we booked a table as soon as we could and decided to stay the night as well.I ordered the calmarii and my wife had the scotch egg, both were ok but nothing outstanding given the cost of a starter.Mains we both had Fillet steaks on the sourdough mine with king prawns, my wife with garlic sauce, served with chips and vine tomatoes, @£30 each I can only say it was totally disappointing, tiny steak, 3 prawns, no bernaise sauce, no seasoning, just no flavour at all, the same for my wife's meal, we had intended on having dessert, but skipped and retreated back to our room.When I asked for the bill, i was told I had spent bang on £100 pound no further charge convenient.Terrible service, drinks incorrect, order a double get a single, and food over rated and over priced, this wasn't our first time, but most definitely the last, Marco Pierre White surely wouldn't be happy if he tasted what we had been presented with.If your in Bridgwater looking for food, don't eat here, there are loads cal small businesses doing fat better food for far less cost.
Andy T . 2021-06-04
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Bit of a weird one as I'm doing the review BEFORE I have my food but the young man that served me named Sam was an absolute star, first day back after lockdown and it was really nice for someone to be so nice and welcoming. Fair play mate, you put a smile on my face. If the food is as good as this lad's service, I'll be happy.
JOHNNY L . 2021-05-17
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Visited the restaurant for the first time as was gifted vouchers for christmas last year, havent been able to use them due to lockdowns. I emailed the resturant to which I was told vouchers would be extended but when came to paying the bill the vouchers were declined! This is very bad as they've already had the voucher money but people are unable to use the vouchers!!! I've contacted resturant to explain my complaint and they've now pushed the blame to a 3rd party voucher company!! This is bad service! BEWARE WHEN PURCHASING VOUCHERS IF ANOTHER LOCKDOWN THEY WILL DECLINE VOUCHERS!!! Shame as food n restaurat was nice!
EmmiL88 . 2020-12-23
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My husband and I enjoyed a wonderful meal here. Excellent welcome and service accompanied by great food ! Faultless
41georginas . 2020-10-17
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We enjoyed a lovely 3 course dinner from a menu that we found difficult to choose from as we wanted all the choices! Staff were great and food was promptly served.
AD1973 . 2020-10-11
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Really impressed with the quality of the food, the portion size and the service in general. We stay for three nights in the hotel on a Secret Escapes deal so had three meals here - whilst there is a slightly scaled down menu for his offer there was plenty of choice of good meals to keep us happy for three nights.If anything there was just a little too much food on offer, and I am a big eater!
barrydoggett . 2020-10-04
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We were staying at the Mercure Bridgwater and decided to dine in the restaurant the night before my husbands birthday. We were sat at a booth table which was great. We ordered Fillet and Sirloin steaks which were cooked perfectly and they were happy to swap our chunky chips to fries when asked. Special mention to Caroline (I hope I got that right) who was the restaurant manager who helped me organise a spontaneous dessert for my husband. He didn’t feel like a sweet treat after dinner but joked he’d prefer a scotch egg. Well Caroline and I made that happen complete with a happy birthday plate and a rocket of a sparkler! My husband was throughly surprised and loved it! Thanks for the great food and making our night so special!
thrashunrealx . 2020-10-03
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Ate here for dinner and it was so good I left late on the Sunday and had Sunday lunch before returning home. Lovely break just down the road enjoying time away from the kids, the restaurant service couldn’t have been better they even made a fuss of my partners birthday with a lovely little platter with dessert. Food was fab, perfectly cooked and served with a smile.Yes it’s a bit odd eating out these days and there seems to be less atmosphere as everyone’s spaced out but I certainly felt safe with the measure they have in place. Rooms was fantastic too and spotlessly clean.Not sure I needed a 3 course Sunday lunch the following day but it didn’t disappoint with succulent roast beef and a lovely crumble to finish with.Hope we can ditch the kids and return sooner rather than later do another mini break!
CathJames71 . 2020-10-02
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Ate here twice while staying in the adjoining hotel and it was excellent all the food was very tasty and very well presented the French onion soup was delicious steak cooked perfect the duck was very tasty with lovely crispy skin desserts were also very good staff very friendly and helpful had a cocktail also very good very good covid measures will definitely return and recommend
cazchrisMk . 2020-09-23
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Dined here last night and felt I had to sign up and leave a review as I wasn’t sure what to expect from a few of the recent reviews I read and nearly booked elsewhere. My experience was great and I’m glad I tried it, considering some of the obvious changes that have been made (the are very on the ball from what I saw) the staff were very friendly and the steak was so tender and tasty I’ve not had better for a long time. Was it perfect? No - I’m not sure I’ve ever been anywhere that was. BUT was my fear misplace - 100% I thoroughly enjoyed my evening and didn’t think the prices were any higher than any other restaurant of this standard.I will definitely be returning when next in the area and maybe those who’ve been recently just caught them on a bad day - we all have them after all (well I do anyway!).
JamesBlake77 . 2020-09-15
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Looking forward to a meal in the Marco Polo Restaurant with family. I love a fish cake but the one I was served was very disappointing, just a pile of mashed up salmon with breadcrumbs over the top. It had no consistency and was extremely boring and tasteless. When I complained to the waitress saying that I thought it was poor for a Marco Polo dish she said they were just a franchise! What is Marco Polo doing putting his name to a restaurant but has no influence what food they produce.
angelaw893 . 2020-09-10
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This has to be the worst meal and experience we have ever had in a restaurant. It was for my birthday and even though my we had given them the heads up before we arrived a little gesture or acknowledgment would have been nice!!!We were shown to our table and the waitress came over to take our order, she was scruffy, wearing trainers and uncombed hair, crunched up on the top of her head, very rude and not attentive at all. She took ages to bring over the expensive bottle of wine we ordered and just plonked it on the table, didn't ask us if we wanted to taste it and didn't pour it? We ordered steak to be cooked medium and when it arrived it was rare, bloody, fatty and chewy - the worst steak we have ever seen, absolutely inedible. We called the waitress over to tell her and she shouted to her manager "oi can you came over and speak to this bloke, he has a complaint' then glared at us and walked off. So all in all awful ambience, awful service and awful food - I would never recommend this restaurant to anyone ever and I would be embarrassed if I were Marco Pierre White to put his name to something that is so poor.
LionessElaine . 2020-09-06
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Maybe we were expecting too much, especially because of the name on the door. Despite it being a chain, we thought we'd get excellence. Unfortunately, this was anything but. Incredibly, it started with a bone in my husband's calamari. No one knows how it could have happened since calamari does not contain any bones. And yet, it did. Interestingly, the chef didn't think he needed to apologise for it. The steak was truly terrible, a rare steak with rubbery fat that's not been rendered at all. My gnocchi was chewy and doughy and if I'd wanted that much dough I'd have ordered a pasty. After sending both mains back, we again, did not receive any real apology. Just an excuse about designated suppliers. Still, the chef still did not bother to step out of the kitchen. The service wasn't really that much better, actually, we'd been sat for more than 15 minutes before our drinks order was even taken. I expected quality and excellence. I got mediocrity and dissatisfaction. If anyone does decide to go, expect nothing, maybe then MPW will live up to your expectation.
701odeo . 2020-09-01
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Having had my birthday meal cancelled because of covid-19 at the end of march ,my partner decided to book a table at the Marco Pierre white restaurant in the mercure hotel in Bridgwater at the end of August, I haven't been to the restaurant before but my partner has been there once, entering the hotel we had to sanitize our hands and wait to be seated ( after booking online a week ago ), all the staff were wearing masks, our table was next to the window and we were the first customers of the evening ,we were asked for our choices from the menu and we ordered our drinks , the service was very quick and tables were beginning to get occupied, we both had the cod ,chips and peas, it was well presented and tasted lovely, we had another drink and after a break ordered our desserts, a blueberry cheesecake and a sticky toffee pudding with butterscotch sauce, it was very tasty , a bit more expensive than some restaurants but for the service, setting and quality and presentation of food well worth it, and as it was out first venture to eat out since the lockdown it was well worth the venture from a couple in our late sixties.
stevecuvf . 2020-08-29
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Very very good. It was my first time out of the house since March due to shielding and I was very apprehensive but the staff were amazing. Went out of their way to make me feel safe. So good we ate there a second time. Food lovely steak good
Vacation723105 . 2020-08-13
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We have ate in this hotel and stayed here and always left positive reviews until tonight. Very poor covid 19 procedures in place, tables and seats not sanitized between diners, people entering through various doors without using hand sanitiser and the restaurant manager oblivious to it all. I did speak to him and said I would be writing this review. The food was good as we have come to expect from here, but tonight the service and the above was totally unacceptable, waited far to long to order drinks. When the wine was brought it was just put straight into the ice bucket, no would we like to taste the wine or can i poor it. The food was served again no attempt to poor the wine, when the plates were taken away no comments on was everything ok. We paid the bill promptly and left. This was easily our worse dining out experience for a long time. If you check my other reviews you will see I very rarely post a one star review. MPW and Mecure really need to step up.
D3882UTstever . 2020-08-11
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I stayed at the Mercure Hotel for two nights which included dinner in the MPW restaurant attached. As a woman dining alone I couldn’t fault the staff who were just the right amount attentive - I felt very looked after. The food was delicious - I had the chicken forestierre one night and steak the next. The chicken was moist and flavoursome, the steak cooked to perfection (bleu) . Wine was good quality, delicious and not too expensive (compared to London prices) and the amazing waitress found me a bin end desert wine by the glass not on the menu. I thought it really great value with the set menu for a two night break. Wonderful team - really hope this place does well.
AngelaClark77 . 2020-08-05
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The menu offers a good variety of options, and meals are a great value (hence the four stars) if you can get there for the early bird special otherwise it can be quite expensive. It is just off the bar in the Mercure in Bridgwater so not strong on ambiance. Service is friendly but can be slow, and the open kitchen can be noisy. Quality of food is generally high.
shellybl . 2020-03-06
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Even though we booked on line, when we got to the restaurant they had no reservation for us, but agreed togive us the discount offer, as apparently this happens occasionally. The restaurant is modern, clean, comfortable and plenty of space. There was enough staff and a good ambience. No one offered to take our coats, there was nowhere to hang them, so we sat all evening with damp coats on our chairs..The French onion soup was good but the "meat" around the scotch egg was soft and moose like and I queried had it been cooked enough? For mains we both ordered medium rare steaks. One was cooked to perfection, the other one was overcooked. In fairness they offered to replace it and had we been paying full price I would have taken them up on the offer, but I did not want to be eating after my husband had finished his meal. The chips were extremely nice, the mushrooms were very tasty but it was difficult to find the onions in the rings as they were too crispy.The bill included 10% service charge and with with two glasses of wine came to £66 with 50% discount on mains. Had we not had the discount this meal would have cost us almost £100. Would we go there again? Not when we can get an equally good meal, for less... although that may be in "pub" like surroundings...or if they had an even better offer than the one we had that night. The price is higher than most of those found locally and it is trading on the mpw name.....But that doesn't make it better just different!
SomersetKatie . 2020-03-02
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Would really love for there to be an exceptional restaurant in Bridgwater but sadly this isn’t it. Calamari was good. Steak was quite tasteless, also medium rare was rare. Two of us had the steak and paid the extra for it but unfortunately both disappointed. The sauce that accompanied the steak had too much tarragon which was overpowering, maybe to cover up the lack of flavour in the steak. Another one of our party had the chicken and said it was very salty. Another had the burger, I’m no cordon bleu chef but in comparison to my home made burgers it looked pitiful.I would ditch this place in favour of the river parter, made in Italy or Maliwans, three very good reasonably priced restaurants in Bridgwater.I will say the staff were lovely, this review is no reflection on them, simply the food not being up to scratch.
Beccy37 . 2020-02-23
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A very mixed experience. The positives:- the chicken dish was apparently very nice- the triple cooked chips were amazing- the chocolate mousse was apparently also goodThe negatives:- the steak was fatty, unevenly cooked and lukewarm at best. It was also meant to be served with a bearnaise sauce which was missing; when queried were told they didn’t have any but could provide a peppercorn substitute which arrived halfway through the meal. - also didn’t have any potato fondant which was the advertised accompaniment to the chicken; chips or potato dauphinois were offered as alternatives - the salt and pepper grinders on all tables are identical but for a P or S embossed on the top. I picked up one and saw the P so put it down and picked up the other assuming it was the salt and ended up grinding pepper over my chips before realising that our table had 2 pepper grinders and no salt. Borrowed a salt grinder from the next table having triple checked it was indeed an S this time and not a P. Partly my fault I admit but would have expected tables to have a salt and pepper each.
Stuy7 . 2020-02-22
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My wife and I dined here the other evening and had a great experience. The staff were friendly and helpful and the service good.Our meals were well cooked and very tasty. My wife is a fussy eater and she had plenty of choice and enjoyed her three courses. We had a great evening and will be back
Glenn_C . 2020-02-19
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Ate hear last night as we were staying in the adjoining hotel and I have to say it was an excellent meal, along with great service from Kev. I am returning to the hotel in a few weeks with friends and will certainly recommend them to eat here.
joemC8236EZ . 2020-02-18
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We received a Xmas gift of lunch for two. Lovely restaurant and very comfortable. Staff also very good. Wine excellent. My starter if soup was lovely but my husband chose the whitebait that was inedible due to the amount of cayenne pepper that had been applied in the kitchen. We sent the dish back and they took no further orders for it after manager sampled and agreed. My main of hamburger was fine and my husband had the fish and chips. He had said no seasoning but it was served to him with lots of salt over the whole dish, again this was sent back. Mgt team made no charge for our drinks but it's a shame that my husband didn't get to enjoy our Xmas gift due to an over zealous seasoning of food. Will we go again? I hope so as I am hoping that we will be luckier
Traceydonnas . 2020-02-16
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Food was fairly good but the service was very slow We had been given a voucher as Christmas Present so we only actually had to pay for drinks Has improved slightly from when we last visited but still has a long way to go.
kerrymargaret . 2020-02-14
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Had a meal with my husband last night really disappointed with the lack of customer service. Felt we had to wait a long time for our orders to be taken, we had to wait over 30 minutes for the bill at the end, no one asked us if the food was ok, no one said good bye end of meal, quite simply a very unfriendly place. Our meal was ok food warm not hot, 2 starters 2 main meals steak and lamb 1 pudding 1 beer 1 wine £98 bill, luckily we had a voucher given to us as a Christmas gift as I would have been very unhappy to have paid this for our meal. I would suggest if you are planning special meal there are other better restaurants in the area now where you get good food and friendly service and are worth paying the extra for.
SarahandGerd . 2020-02-02
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perfect food and wonderful service. Great value and lovely atmosphere. Can not find any fault and good value as well.
executivesuite . 2020-02-01
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Not impressed with the lunch today. The gentleman who served us couldn’t find the lunchtime menu. The main course of chicken forrestaire was bland with watery green pile of veg and the fondant potato was hard with very tiny amount of sauce on the small chicken portion. However the desserts of were lovely. We declined to pay the service charge.
Christine D . 2020-01-21
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Firstly the service was quick and the food was really nice, not amazing, but nice. Although my partner thought the fish and chips were very greasy. I had the salmon fishcake and I really enjoyed it.
Ciderwithrosie69 . 2020-01-18
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First time in this restaurant. We had a nice greeting. Really pleased with all of the food we had.
dbuggy71 . 2019-12-25
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Service was so slow our experiencstye was spoiled. A glass of wine and water were forgotten so we were left sitting for half an hour.
Ron M . 2019-12-22
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Customer service below average and food wasn't anything special. Wouldn't go back again. Over priced too
84malas . 2019-12-15
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We went there expecting to pay more for a very tasty meal, and it was good. However, you definitely pay more just for the name as it wasn’t anything special, just ok. The Maitre D’ was very nice and made sure that we were ok for most of the time but his staff, especially waitresses, had a bit of an attitude and completely ignored my girlfriend who paid for the meal by not acknowledging her presence.
ChrisMonte037 . 2019-12-07
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Our visit started with it taking 20 minutes form us being seated to anyone coming back to ask us if we would even like to order a drink, let alone order food. The restaurant had no more than 10 tables full and yet the service was some of the worst I have ever experienced, not only did we constantly see staff checking their phones or chatting but not once were we asked how our food was after being served all 3 courses. Following the main I did mention that the side of vegetables I ordered had been bordering on cold and only just edible and the watercress on both of our mains was yellowing and obviously past it’s best, I was given an insincere “sorry about that” and no further comment. I would not recommend this restaurant for value for money, the food was bang average and the service was awful, not our expectation when paying in excess of £100 for a meal.
Smason17 . 2019-11-28
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Went for afternoon tea, food was lovely but was a little disappointed with service. Not once were we asked if everything was ok with food, had to wave down a waitress to ask for more drinks, I did expect service to be a bit more attentive and not sure I’d rush back
birdy3704 . 2019-11-27
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I was a bit sceptical after reading some reviews, but our experience was great all our party had fantastic meals the staff were lovely, I would definitely recommend this place
764louises . 2019-11-26
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The waitress was friendly. That’s about it. Ran out of our chosen wine, ran out of Camembert... it was a Saturday night.. they had all week to prepare! Venue wasn’t cosy at all.. felt like a hotel lobby. Our chips, we were told were twice cooked in duck fat.. they were actually dry oven chips.. burger was flat and tough and the bun was dry. All in all the meal was SO over priced and totally sub standard. I’d like to see what Marco Pierre White actually thinks of it himself.. think he’d be horrified.. we were told he’d never even been there! Save your money and avoid at all costs!
725annaaaaa . 2019-11-09
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Sunday roast, we have been to the restaurant previously and found the food to be good and the staff very friendly. however on this occasion, the staff appeared to be in experienced and lacking in customer service, we had the Sunday roast, but found a hair in it, the customer care needs to be looked at being made to feel that you are the person in the wrong isn’t acceptable. On leaving the restaurant there were no efforts made in looking after us it was like they just wanted us to leave quietly without saying a word, we didn’t create a fuss we just wanted it to be recognised that it’s not acceptable to find a long hair in your food. Staff training on customer service and a look at the kitchen staffs uniform as no hats or nets are worn.
TraceyCatlin . 2019-11-06
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We visited here for an afternoon tea. We were welcomed as soon as we walked in. Nothing was too much trouble. Coffee to start and tea with our afternoon tea. They even did Red Bush. Always checking that all was ok. Asked if we needed anymore jam or cream the just let them know. We even took home what we didn't eat. A pleasurable experience that we will be repeating.
C6195AKjoannew . 2019-10-21
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I recently visited the Marco Pierre White Restaurant at the Mercure Hotel for their Afternoon Tea. This was a pleasurable experience and the food was served very nicely on a 3 tiered stand. However, the service was lacking and fairly inattentive. I had to request various items such as milk and sugar after the pot of tea was brought to our table, plus some cutlery. The sandwiches, cakes and scones were all delicious so no moans there, but for the cost of the Afternoon Tea, the service (and even atmosphere) was less than I have experienced at other venues so therefore disappointing.
Tony and Joy W . 2019-10-14
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Highly recommended. Attentive and polite staff from arrival to departure. Food exquisite and excellent value for money.
Nahnlbsdh . 2019-10-07
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Completely underwhelmed by the food and disappointed with the prices and the staff. When I send back a poor steak I expect it to be changed not returned with a crappy excuse about how it is how the cut is. Will be avoiding this place in the future.
BrittleMonkey . 2019-10-01
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Well I was delighted at the quality of the food, exquisite. Will definitely be back and can't wait to return. The only downside is the location but if you don't look outside you could be in the centre of London.
flirtygerty76 . 2019-09-28
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Visited for a birthday celebration. Really nice contemporary feel to the restaurant, all the staff very attentive and pleasant, food and service spot on, clean plates all around! Thankyou😀
Lorraineged . 2019-09-23
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We visited for Sunday lunch. We received a warm welcome and found all the waiting staff to be friendly and efficient. The roast beef dinner was very tasty and the chocolate mousse dessert was delicious and rich. We loved the all round experience and will definitely return.
Angharad H . 2019-09-22
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Went there with a friend and was disapointed with the food. We expected something really special and it turned out to be only average. Perfectly edible with adequate service, but just average.
David C . 2019-09-08
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great afternoon tea, great service, good value and great choiuce of savoury and cake items - and lovely homemade scones
kayepeter . 2019-09-04
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My wife and I went for afternoon tea and it was one of the best we have ever had. Everything was very good and fresh. The sandwiches were delicious. Scone tasted fresh made. All of the desserts were lush. All of the macarons were to die for. The service were very nice and attentive. I would recommend this for anyone that loves an afternoon tea.
dennisrG4431VS . 2019-08-25
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We booked a meal for my daughter's birthday. The service was slow right from the time we entered the establishment. Drinks took ages (mine was ordered first but served last). None of the staff seemed to know what was going on. There was no manager, or if there was, there was certainly no management. My daughter was really pleased when she ordered her starter - camembert, her favourite. When the starters were eventually served, the waitress dropped the camebert and my son's starter on the floor. Perhaps if the items had been served on plates rather than bits of wood, then they might have been less likely to be dropped. The food stayed on the floor for at least 5 minutes, long enough for me to take a picture. None of the staff seemed to know what to do or how to clear it up. They then came to the table and announced that that had been the only camembert and that my daughter would have to order something else. She declined because there was nothing else she wanted. Bearing in mind that our table was booked for 6.45pm it was not a late night booking. There is a an Aldi supermarket next door, Morrisons half a mile away in one direction, Asda, Sainsbury's and Lidl half a mile away in the other direction, someone should have checked the stock earlier in the day and perhaps had a few more purchased. My son's replacement starter took so long that he cancelled it. Mains were OK but nothing special. Sticky toffee pudding was more like one out of a packet - nowhere near as good as mine. There's a challenge for you, Mr White!
Dellthegell . 2019-08-13
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We booked up for afternoon tea 4 for £50 (which was an offer) we weren’t asked any allergy information or dislikes, when the food came out the sandwiches were awful, the cakes were nice though and the tea was nice. The service was ok, but very slow. Would think twice about doing it again here.
Getaway669349 . 2019-08-13
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Having eaten in the Birmingham branch I was expecting the same level of service and quality one would associate with a big name such as MPW.
SeanB761 . 2019-08-11
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After visiting the restaurant previously and being impressed I thought I would book this as a meal for my hen evening, as I wanted something a bit special, I was extremely disappointed with the service received, we had to ask for drink orders to be taken, when ordering a drinks it took 20 mins for them to come, I gave up in the end and went to the bar to order mine, we then had to ask again for someone to take drinks orders with the meal, no one came to check if everything was ok, no one came to ask if the meal was ok, we found ourselves having to hunt for staff to approach with our issues, mainly because they were so busy dealing with all the other complaints from all the other tables. The food was unacceptable and came out at variant times, some had finished eating before others had arrived considering we pre booked our food this is unacceptable, a number of the meals were uneaten or sent back, the remainder of us left half, the quality was unacceptable and some not edible, the manager refused to come and talk to us despite repeated requests, I would understand this if we were loud and drunk or rowdy but the reality is no one had come to serve our drinks so in the three hours this meal took, we had two drinks each!! The manager was ill dress, unprofessional and did not look smart at all, she instead of coming and speaking to us sent a young girl who only looked 17 considering she new we were all unhappy and had complaints this was really unfair and we all felt very sorry for the girl having to take our complaints. The restaurant frankly did its self out of a very large bill because the reality is a hen party of 14 would have brought large amounts of alcohol and we had all intended on having 3 courses but due the poor service and quality and the over the top waits between courses we didn’t want desserts. My bill on my hen party was £27 I think that says everything it needs too, when visiting previously for a normal meal and catch up I spent triple that because the staff were attentive and the service was great. This actually tainted the night and spoilt what should have been a really special evening for myself with my friends and family, further to this it left my red faced and embarrassed because I had recommended this to everyone and requested we go there.
aprilwil2n . 2019-08-11
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I had calamari and the over priced steak which was poor for the money and my wife had the same.luckily as we were eating we found a groupon which eased the pain of paying for poor food as I would have felt ripped off paying full price. Staff could do with a bit more training too.
V7830YFsteveh . 2019-08-09
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Our first visit to a Marco Pierre establishment.
LAD63 . 2019-08-04
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We booked the Marco Pierre restaurant for my parents Platinum Wedding Anniversary for Afternoon tea. Absolutely wonderful hotel, clean, modern, welcoming. Each member of staff we met went above and beyond to make the occasion special, especially Matt and Katarina. And then the food! Gorgeous fresh sandwiches and the cakes were out of this world - thank you to the lovely chefs on the day who were all smiles and friendliness. The Mercure is a gem in our developing little town and I can highly recommend it. You should be very proud of your staff :)
Juliet E . 2019-08-01
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We were staying at the hotel and had a dinner allowance as part of the package.
Angu5 . 2019-07-19
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Purchased a Groupon voucher for Sunday lunch.
doncar2016 . 2019-07-18
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We took advantage of a Groupon voucher for lunch at this newly opened hotel/restaurant in the town. The choices on the Groupon menu were very good, we had a lovely lunch, beautifully cooked and presented. The staff are very pleasant and professional. The decor is very modern and comfortable.
SallyB69 . 2019-07-01
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Stopped off on the way to Cornwall.. The Mecure maybe focused towards the business community.. but also caters for the traveller passing through looking for somewhere great to stay.. We booked via Secret Escape which included a bottle of Prosecco in the room and a 3 course meal in the Marco Peirre White restaurant on site.. We were both blown away with the overall service and the food, which was just lovely..
MrTavid . 2019-06-23
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We found the restaurant to be very well run. Friendly and helpful staff. Food well cooked with a fair variety to choose from. Would certainly recommend a visit.
2Nelsons . 2019-06-16
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io ho cenato qui spesso per 2 settimane, devo dire che sono stato abbastanza bene, forse i prezzi sono un po alti, ma non c'è stata volta che abbia mangiato male e per la zona non è scontato.
Diego_Piazza . 2019-05-28
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Visited for Sunday lunch with my husband. Saw a voucher on Groupon for 2 courses and a glass of wine for £29, good value. Lovely restaurant with friendly staff. Food was overall good, husband had starter of pea and ham soup, which he enjoyed. Both had Sunday roast for mains, I had pork and hubby had the beef. We did find the roast potatoes a bit hard but the waitress got us some more when we mentioned it. Meat, gravy, veg and Yorkshire pudding were all very tasty. It was very quiet and the service did seem a bit slow considering. We shared sticky toffee pudding for dessert which finished off the meal nicely. It was an enjoyable experience and we would return.
StephanieVB87 . 2019-05-26
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Relaxing setting, great food, waiter - Matthew very friendly and welcoming, will definitely be returning.
Harvey_Grant . 2019-05-25
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Went here for the second time last night with my husband and thoroughly enjoyed it. The place itself is stylish and comfortable and the food scrumptious, the lamb rump was perfectly cooked with a really tasty sauce and the rice pudding to die for. My husband loves his scotch egg and burger, the chef's obviously take real care over the food as it's presented beautifully as well. Good wine selection with reasonably priced options and the three cocktails I had were lush - a De Riguer whiskey based cocktail, a Mai Tai and of course a Pornstar Martini.
SammyPV . 2019-05-18
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My family and I visited here for Sunday lunch and the food was really nice. Staff were very friendly and the food was served extremely quickly. The best part of the meal for me was the dessert which was the BEST sticky toffee pudding I have ever had, and I have tried many as it’s my favourite pudding!!
Immierose . 2019-05-15
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Dined here on 22/4/19 with three Coeliac family members and really pleased to find there were separate gluten free menus with a great selection of dishes. All our Starters and Main courses were excellent. We were not tempted by the desserts therefore I cannot comment. The waiter service needs to be improved and prices are high for the area but the food was superb.
David C . 2019-05-08
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Came here last night bar/lounge very nice and comfortable drinks prices fair all the staff were very friendly and attentive the food was first class very happy and very tasty our server was Mathew very polite will def recommend and return
tim8377 . 2019-04-27
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Service was attentive without being intrusive. The resturant had a very relaxed atmosphere and the food was all we expected it to be. We both eat fillet steak which was motherwatering and cooked to perfection!
Alison D . 2019-04-24
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We came for my friends birthday meal, waiter very attentive. Food was cooked perfectly, on both the lunch menu and my friends vegan menu. We both throughly enjoyed ourselves and will definitely be back! Compliments to the chef :)
Dancermads . 2019-04-08
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A friend and I had a voucher from Burnham Food Festival last October where one of the chefs did a cookery demo that impressed us. We booked a table for a Friday evening and parked in the car park just off John St.
GillianB163 . 2019-04-07
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Had a meal here last Saturday, we arrived early so settled in the bar with a couple of drinks. When we were shown to our table, the staff were very polite and quite attentive. They seemed pretty engaged with us which is always a plus in a restaurant.
Darren3005 . 2019-03-26
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Saturday eve meal, not impressed in the slightest!!, starter returned, chewy prawns, no complimentary breads or little tasters?not even a decent glass of coke for me the driver, coke zero? zero taste more like!!! fifty eight pound chateau briand between my partner and i, well , never have we been so underwhelmed, didnt even remember our sauce!!! waiter did ask if we enjoyed meal, i said fine dining? certainly not!! the parrett restaurant in bridgwater has no worries from this place opening!!! not good, very dissapointed.
niknak193 . 2019-03-22
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Fantastic food and service. If I’m going to quibble, I’d mention the prawn cocktail which I had on a previous occasion. Tasteless, sorry! On this event the food was amazing. Lovely Kim served us. Would definitely go back again and recommend.
gailv707 . 2019-03-22
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I never write reviews but felt that the food was so bad I had to. The only reason it has a 1 star rating (and not 0 if possible) is that the young waiter was friendly and courteous. I had the beetroot starter that was tiny and no bread to accompany and a burger for mains which you would probably be able to get a better one at a roadside stop. When I mentioned it was inedible (left 3/4 of it) to another waiter he said it was solid because it had bone marrow in it??? My friends liked some of their food but the portions were so small for the price that they were still hungry after, and don’t even get me started on the price of the wine. Shame and definitely won’t be going back.
Denise36_13 . 2019-03-04
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Great food, good atmosphere for a chain hotel, prices were ok steak priced a bit higher than I’m used to! Very tasty though! Can’t fault it, worth a try if you are a local or a visitor!
Cactustoaster1 . 2019-03-03
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The first thing that struck us was the limited menu. Not always a bad thing if the food is good - we’ll come to that in a moment. The second thing that struck us was the prices - high for the area, so we were expecting great things. The service was hap hazard. Of the meals chosen, the steaks were evidently good (which at £30 they should have been) as were the chicken dishes. The duck was nice but very poorly presented. I personally had a burger, which was average to say the least, and totally overpowered by the ballistic blue cheese sauce. And it was £15! The calamari starter was nice. The deserts varied. Two of us in the party had a starter, a main, a desert, and just soft drinks. This totalled £76. I have had much better than this locally for less money. Was it a bad experience? No, certainly not, but neither was it an experience to be enthusiastic about. If you want a really nice meal out locally, with good service and a nice atmosphere, there are much better choices available at this money, such as the River Parrett. Sorry Marco Pierre, but we all left feeling underwhelmed.
RAShelton . 2019-03-03
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Dined with some colleague during an overnight stay in the hotel.
AUSLion . 2019-03-03
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We went for a celebratory meal, the interior decor is nice and modern and the staff are friendly and attentive
tobym22 . 2019-02-24
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A first visit to this new addition to Bridgwater and i was favourably impressed. A warm welcome and attentive staff was a good start. A good drinks menu and a wide ranging menu. The food was exceptional and whilst not the cheapest offering was in my view good value for money. Our serving staff were very good. Recommend for a good evening out.
974philc . 2019-02-16
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We were looking forward to visiting this new restaurant but were disappointed as we were expecting a top quality meal.
t0m1950 . 2019-02-04
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Three of us visited on a Thursday evening in January 2019. The restaurant was almost empty, perhaps 3 or 4 other occupied tables. Two of us had starters, all had mains and all had desserts. The starters (ribs/prawn cocktail) were OK, certainly nothing special. Two of us ordered the macaroni cheese for the main course. It was *extremely* bland and came with a "green salad" which was in fact a minuscule quantity of very fine leaves supposedly with a truffle dressing but that must have evaporated by the time it got to our table. The other person in our group had the duck which they said was "nice". For desserts we had cheese and fruit cake. The fruit cake was actually good, the cheese was meant to be a fancy cheddar so we were expecting something crumbly and with a bite to it. If you can imagine if Mellow Birds made cheese.........The service was fine but the food was very disappointing. There are some pubs in the area that outshine this in terms of quality of food and value. You can view prices on the menu on line but to give you an idea, for the three of us for the above and two bottles of wine, roughly £180. I can't imagine we'd visit again.
sembob . 2019-02-04
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Disappointed with our overall visit.
Semper-ama . 2019-01-26
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The food was nice, but nothing special. The presentation could have been better.
Watts89 . 2019-01-25
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Please get rid of the mobile phones for ordering! Staff staring at screens not interacting with customers does not enhance the experience. No ownership of the table to ensure that drink orders get processed.
David K . 2019-01-25
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Took advantage of the 50% jan blues, was pleased we did. The staff were lovely & friendly which made for a relaxed atmosphere. Had scallops & black pudding starter which was cooked perfectly, partner had baby ribs the meat just fell off the bone, mains lamb rump & t bone steak cooked to perfection, my partner has a good appetite & was surprised how filling the meal was, although he did manage to squeeze in chocolate mousse, proper dark chocolate & thick, yummy. The combination of flavours make for a very tasty meal. Thank you for a very pleasant evening.
Froggy3b . 2019-01-25
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So, considering the location... the staff were great, food satisfactory and departure smoothe. I particularly liked my greeting by Molly, she is sweet as pie and my solo dining experience was made exceptional by a lady called Jolene, she is utterly charming and professional and id be sad for Bridgwater to see her seek greener pastures. Perhaps management with a smoother and kinder tongue would benefit the busniess- until next time
Steve D . 2019-01-23
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We ate here on Saturday evening taking advantage of the 50% off voucher we had. The food was good and the meat cooked perfectly, there just wasn’t enough of it. I ordered a side of the delicious triple cooked chips to accompany my rump of lamb (2 small but thickly cut rumps), half a dozen green beans and a small rectangular piece of dauphinois potatoes. I’d eat here again but I wouldn’t pay full price, I’d need to save some money for a kebab on the way home.
philr200 . 2019-01-21
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Went for lunch last Saturday. We were the only ones in the restaurant until another couple came in later. We were greeted by a lovely lady in Reception who showed up through to the restaurant. We were met by our waiter Matthew who immediately showed us to our table and chatted to us about the menu and took our drinks order. My husband ordered scallops and steak and I chose bettroot/ walnut and goats cheese starter followed by lamb rump. Our food was absolutely delicious. We really did not need a pudding but Matthew suggested the crumble, which was to die for! Matthew was very attentive, without being intrusive. We love the Marco Pierre White at congsbury and we have now found another favourite! Thank you to all the team for making our visit such a pleasurable experience. If you have not visited, the deal is still on until the end of January. We will be back
lilyamseven . 2019-01-20
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We have had two wonderful visits here in the last month and can honestly say it’s now our favourite place to eat! The staff are really friendly and chatty especially Naomi who is fantastic and remembered us on second visit. Great service from the hard working servers and nothing was too much trouble for them. The food was delicious! My husband tried the scallops, the steaks were just wonderful! Especially with the garlic and wild mushroom sauce. The triple cooked chips are amazing!! And after some recommendations from the servers we opted for the billionaires shortbread and the box tree mess for our pudding everything was delicious. We have been to both Marco restaurants in central London and actually think this beat them. Thank you for a lovely meal once again
I3333VRheatherc . 2019-01-16
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I went here yesterday evening with a friend for a new year treat. We were not disappointed. The young lady who greeted us at reception and took our coats was so lovely and friendly, as was Matthew who was our waiter for the evening. The service from the moment we stepped through the doors till we left was brilliant. Our meal was perfectly cooked and well presented. It was lush ! We will definitely be returning soon.
travelmadWestCountry . 2019-01-12
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Can’t complain about the food it was all good but very overpriced. A steak is £27.50 and only comes with tomatoes chips and watercress. If you want any mushrooms,onion rings or anything else these are all £3.25 each. The service was good and restaurant is nicely fitted out but obviously no view just the traffic lights but they can’t help that. Dessert was the best and a good price but overall probably won’t be rushing back as can get better cheaper.
491janetk . 2019-01-10
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We were served very quickly, I had scallops as a starter which were lovely, my friend had calamari, again that was good. Followed by a salad as a main course and my friend had the chicken dish which again was very good. The full a la carte menu looked tempting.
kacroe . 2019-01-10
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A nice looking bar and restaurant. The staff were pleasant although being seated near the kitchen we have staff members using the table closest as a resting/meeting area.
Matthew_M1984 . 2019-01-07
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We (a group of three couples) went to try out the Sunday lunch menu.
rikkitt . 2019-01-07
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4047 Opinions
A very busy pub,very well organised staff seemed happy ,and always clearing table
120 Opinions
Friendliest pub I’ve ever been to!.. discovered this pub whilst staying in Haven and didn’t bother going to any other pubs the whole time we were here. All the staff (Tina especially) and the landlords Steve and Rick, really made us feel welcome and treated us as locals. Great atmosphere- the bar staff will play any songs you want on the Jule box- you just ask and as I said earlier, they are a really friendly bunch. As are the customers .. all happy to chat to you!.. cannot fault the place.. and really cheap drinks too!
5 Opinions
Used to come here a lot back in summer 23 but unfortunately it's not as good as it used to be, still decent range of beers but our chicken wasn't as good, a bit tough and chewy 😞
17 Opinions
Great place for coffee and cake. The homemade sponge cakes are delicious and served by friendly staff. Recommend this shop for quality and service.