Based on 296 opinions finded in 1 websites
Based on 296 opinions finded in 1 websites
Nº 89 in 421 in Elmbridge
Opinions
The waffle was insane it was so fluffy, we ate outside in the garden which was lovely. The vibes were great and we even got free food!!
Jessica Manson . 2023-05-16
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Nice desserts with friendly attentive staff the best thing about this place is the spacious if somewhat secret garden out the back would be great for summer BBQs It’s dog friendly too and they sell doggy ice cream! Def worth a visit to one of Weybridges hidden gems!
martin Stacey . 2023-05-13
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Nice desserts, really friendly staff. Nice seated garden area, would be lovely to hang there in the summer months, chill have a cocktail and a dessert. They do some hot food too. Nice location amongst a useful high street. 👍
James Allen . 2023-05-05
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Great stop off if you have a sweet tooth. I got the Biscoff waffle and it’s sooo good! They also have a really cool Secret garden for drinks and food
Rob Anthony . 2023-04-29
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I liked the look of this lounge online, however I can't decide what was the worst aspect of eating here. Either the poor service, substandard appearance, or delay in waiting for the dreadful quality food and drink we received. Safe to say, I wouldn't recommend. Usually the 1 star reviews are unreliable, however in this case they are true.
Laura Pomroy . 2023-04-29
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Went for shisha and dessert. The waffle was really nice but after 5 minutes the shisha tasted burnt out and we ended up leaving after 10 minutes. The garden was nice even though it was empty but no music was being played in the garden which ruined the whole experience.
Harun Ikhlaq . 2023-04-18
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Been to a few dessert places like this never had to pay 2.95 to sit in the eat in. Poor quality ingredients wrong sundae when questioned I was met with “the boss said we don’t do them ingredients anymore” ?. However they still advertise and charge you for it. Don’t bother with this place looks pretty but no substance.
Sarah Higgins . 2023-04-15
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Waited 2hrs for order very cold when it arrived, chicken burger was 2 chicken nuggets in a bun, crepes solid and couldn't cut ice cream completely melted with some of this order missing
Michelle McLeod . 2023-04-02
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Nice ice cream but the place inside is quite grubby. We got 4 ice cream sundaes, which eating in was over £40!! The staff sit on their phones and aren’t particularly focussed on service. Shame as a lot of potential but needs an interior update and focus on customer service for the money.
Gemma D . 2023-03-26
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The food was nice and the service was outstanding, special thanks to Aman he was so helpful!!
Ahmed Jamal . 2023-03-12
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Hi I just wanted to drop you a message to say thank you for being so kind to my older children when they come in. They are 13 and 15 and often come by with their friends and they always say how nice the staff are and how if they are in their school uniform they get student discount. Unfortunately some places can be very anti the kids coming in and do not treat them with kindness even though they behave well and are kind and polite paying customers. It is very encouraging to hear what they say about your staff and by treating them with respect and kindness you are teaching them to treat others the same. Thank you .
Elizabeth Westland . 2023-03-11
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I would like to express my indignation, this milkshake is very bad, it has no taste at all, it is very bad and expensive, I do not recommend it to anyone
Vinicio Machado . 2023-03-09
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Was really disappointed with my overall experience at Marble Lounge. The service was not great at all, on top of spending money I had to also pay for Eating in the restaurant too which is the first time iver experienced that too. I’m also very very disappointed with the HYGIENE, the staff had not washed their Hands before making our deserts. No gloves were being worn when making our desserts, no hair nets were being worn either. The staff members had cleaned the tables and then made our deserts with there dirty hands. Hygiene was a 0/10 for me, I will not be coming back here anytime soon. This is my first time coming to the restaurant, I have ordered multiple times on Uber eats which I regret. I will not be recommending this place at all.
Amar Sharma . 2023-03-05
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I can see in these reviews how this dessert place claims ‘hygiene is very important’ however there were no gloves worn or hair nets. I’m disgusted at the fact that tables were being cleaned and bits of food were being picked up from the floor and then without washing their hands they made my waffle, without gloves!! Cutting bananas and strawberries and picking up the waffle. I’m appalled and will never be coming back. When I asked one of the staff members why he wasn’t wearing gloves or hair net, his reply was ‘we never have, none of the staff wear gloves or hair nets’ I can not believe this. First dessert parlour in my life where no gloves or hair net was worn!
Amrita Gill . 2023-03-05
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The salted caramel cheesecake was the best I’ve ever tasted. Crispy Chicken Burger was excellent (with a few fries). Coffee was hot, steam coffee-machine variety. It would be good to visit the high street store because they are clearly baking up impressive cakes.
Albert Tapper . 2023-03-02
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Lovely atmosphere. Nice colourful decoration. The coffee was perfect, we tried biscouti cheesecake and salted caramel cheesecake . Comfortable place with friendly staff.
Ehab Hamza . 2023-01-28
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Mmm… I really can’t believe the very generous reviews. During our visit today, it was rather grubby with sticky menus that were falling apart. It was also freezing cold and the lights were turned off. The huge bears were also grubby. The milkshake tasted like it was made using skimmed UHT milk and the cheapest ice cream possible. On the whole I’m sorry to say it was an unwelcoming and miserable experience.
Will JONES . 2023-01-23
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Had a lovely crepe and the waiter taya was just wonderfully helpfull
HAYDEN -pc . 2023-01-19
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BEST PLACE. The waffles and toppings are so so good i love the decor aswell its so lovely and the giant teddy bears! The outdoors place is lovely
lizzie zawadki . 2023-01-10
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Delicious crepes and ice cream, a lovely treat!
SIMON FORD . 2022-12-24
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Nice to find some where to get a coffee late,.
Michael Wilkins . 2022-12-20
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This place is wonderful. I brought my daughter and 2 sons. My daughters friend came along and they had so much fun. Thank you it was a amazing experience
Alexander Walder-Smith . 2022-12-10
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Beautiful place fast service, lots of teens in the garden
Dirty Dog . 2022-11-15
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Our residents enjoyed a lovely morning with you! The ice creams and hot chocolates were fabulous. Cosy place, friendly atmosphere. Thanks Alissa for making us So welcome 💕 An outing from Bupa St.George’s
Louisa Sanderson . 2022-11-09
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Friendly staff, nice place, most delicious waffles and crepes I have ever tried.
Auto World Norbury . 2022-11-06
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Amazing fresh and warm waffles! So many toppings to choose from really filling
Erin K . 2022-11-02
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Very tasty and clean ! Staff were really friendly and helpful I highly recommend this place 👌
Jay Jay . 2022-10-06
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My favourite place! amazing and friendly staff, great& yummy desserts, always the best vibe. I recommend Marble lounge to all ages and for any occasion!
dorsa and . 2022-10-06
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Wow Great for kids and adults alike. Outdoor space just magical. Not sure about milkshakes though - it was just milk blended with oreo!
Teresa Flurry . 2022-09-10
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My cousin took us here for dessert. What a treat. My favorite two flavors, rum raisin and pistachio. Great evening decor.
S Baker . 2022-08-15
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Restaurant cancelled our order after 1 hour of waiting and never got an explanation nor an apology. What a let down.
S C . 2022-08-12
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Genuinely such a lovely place. From the front it may not look like much but the inside the garden and the atmosphere is amazing! The staff are lovely, and it was a great experience! The food was absolutely great, not too sweet which is usually my problem with desert places. And they really do cater to whatever you may want in your food. We all had custom orders and they were all made to perfection! Just such a pleasant experience when we went on my birthday!!
Victoria Juszkiewicz . 2022-08-01
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Don't make the mistake of assuming this diner sized desert boutique is small. Head out to the back garden. Go on.
John Finnan . 2022-07-30
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What a lovely friendly well run business. There are so many tasty treats to have with ice cream. It's a must place to go. Thanks
Craig Higgins . 2022-07-30
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Wonderful garden seating for adults only. Sheesha available.
AJ A . 2022-07-26
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Amazing food, amazing customer service too!! :)
Irina Irina . 2022-07-20
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Really friendly,good Shisha10/10 highly recommended.
Dan W . 2022-07-09
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I visited marble lounge this week. There must be a new manager.I was greeted by friendly welcoming staff and the whole place was lovely and clean. great value for money, the waffles are huge and the crepe’s delicious i’d highly recommend visiting here
taya ww . 2022-07-09
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Very rude staff. They gave me three creaps full of black flakes coming from the creap machine. They don't want to composite for that. They also said that its dodgy what I am talking about!!
Areej A . 2022-06-30
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Waffles and icecream look nothing like photos. The store is run by young inexperienced teenagers. They are also very rude. We ate Outside in the garden area and smelt a disgusting smell. We noticed behind the bushes that someone must have been sick. We told one of the girls who just laughed it off I thought it was funny. She said she could not smell anything and left.
Sophie Bekinsale . 2022-06-29
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Asked to eat in at 22:10 and was told they are closing then two young female staff members started laughing at us? Shame the place looked quite nice but the staff need manners (and to learn how to tell them time)
Luca A . 2022-06-29
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Sold me a £5 milkshake, took me 30 seconds to drink it, turns out it was half the size they're supposed to be. Did send in an email with feedback and a chance to rectify but it was ignored.
Cav . 2022-06-28
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Great concept of a store with superb outdoor space but where I thought it really let itself down was the overall cleanliness. If sanitation and hygiene isn't much of a consideration for others when visiting a restaurant then I would give this place 4 stars.
ashley denny . 2022-06-26
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The food is nice, if you get what you've asked for! Sadly, I've ordered delivery a number of times and there is almost always at least one item missing - and it takes an age to arrive. If there's ice cream meant to be included with a waffle, it's never in the bag. It's such a shame because it would be great, if it was reliable
Steph Franklin . 2022-05-31
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A fun spot to stop in for a tasty dessert. Friendly staff, a quirky interior and music going make for a good time. We had a full waffle with ice cream which is HUGE! We had enough to take a bit away. We had the Biscoff and it was loaded and super tasty - they're not shy with the toppings which is great to see and feels like good value for money. It would be 5* but unfortunately the interior is desperately in need of refreshing, it's literally falling apart!
Ben Spear . 2022-04-30
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Best place for waffles for miles! Massive thanks to Jamie and Cisil for making girls night out special!
Naomi Thomas . 2022-04-23
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Visited Marble Lounge after lunch on 13th April for dessert. I'd only heard good things online and my family had a positive experience from a previous visit so was excited to go with them. The good - all the food and drink we had, waffles and sundaes, was tasty and well presented. Not cheap for what it is, but happy to pay this level for a premium experience. The bad - this wasn't a premium experience. They had literally one staff member working during our entire visit - we we there around two hours. The poor girl was single handedly responsible for handling delivery drivers, taking orders in the cafe, pouring all the drinks and making all the food. She was apologising to every customer for the wait but remained pleasant at all times. How was she allowed to man a kitchen and restaurant single handedly? The ugly - there is only so much one person can do and, with back to back orders, she clearly had no time at all to clean up. Dirty dishes sat all over the tables and we didn't see any cleaned outside all the time we were there. Our table was clear but dirty when we arrived. Not at all hygienic. This isn't the fault of the poor girl working, she never stopped, but how the owners could leave her alone is beyond me and not what you'd expect for a premium price. I've seen more staff on an ice cream van. My wife noted that the place did seem somewhat tired compared to her previous visit, particularly the "shabby" toilet area. 2 stars because at least the food was good when it arrived.
Ben Rose . 2022-04-14
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Food to die for looking forward to go again
Anne Hoar . 2022-04-01
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popular desserts lounge, comes with cute bears and flamingo for the selfie crowd. they have a bar and offer shisha too. i like that this place has an outdoor garden / terrace space as well
Drewblogs _ . 2022-03-28
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The service is disorganised and really slow, we waited for quite sometime until eventually we had to prompt and then when our ice creams came they were the wrong ones, we just took what we could as didn't want the fuss or to wait that long again! Workers looked exhausted and not happy so generally not the best experience
Jason Warner . 2022-03-26
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Wonderful place. Warm, welcome, delicious wafels. Excellent service from all staff 👏. Highly recommend.
L K . 2022-03-24
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The waffles are great but it's so disgustingly dirty inside. The chairs are stained and the floor was filthy. The staff were on their phones and chatting in a group when they should have been making orders. Garden was closed when we went unfortunately, which is a shame as the garden is much nicer than the inside.
Hayley AD . 2022-03-13
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Good food when ordered online, however on only my second visit to marble lounge I waited 45 minutes after ordering for my food when we asked the staff how much longer it would take they appeared to have forgotten our order entirely. I'm quite surprised as it wasn't that busy at the time. Disappointed to feel the staff could forget about their customers, however after an hour when our food finally arrived it was wonderful, but great quality food does not excuse an hour wait for pancakes and waffles.
Sapphire Gallimore-Cox . 2022-03-04
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Visited here for the first time with my partner and 2 children as a half-term treat, I work locally and had been wanting to try for a while. I must say that I was very disappointed with the whole experience, the staff were disinterested and verging on rude towards us, not friendly or welcoming at all! The service was not great either as I had to remind about my cup of tea long after the rest of the order had been brought over, also had to ask for a spoon for my daughter to be able to eat her icecream as not given and I was subjected to a sigh and eyeroll and handed a handful of teaspoons when only needed one. Presentation of son's waffle not amazing either and missing the branded wafer that seems to be included usually. Maybe it was our appearance and the way we were dressed and deemed to not "fit in" but was not a pleasant or comfortable experience at all and would not recommend
Claire Valcarcel . 2022-02-20
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Caitlin had amazing customer service - she was incredibly polite and helpful. Overall a great experience and will definitely come back
Olivia Piatek . 2022-02-14
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Loved coming here. The food and service was great. Thank you to Caitlin who served us.
Grace Kinsler . 2022-02-14
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A wonderful experience! Amazing food and lovely staff. I was served by Caitlin who was very friendly and welcoming. I will be coming back very soon!
Beth Nowell . 2022-02-14
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Super nice waffles and Caitlin on the till was so friendly. Definitely coming back
Jessica Halliday . 2022-02-14
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Love marble. Amazing staff. Food is so good. India really made the experience
Antonia Ferguson . 2022-02-13
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Great service by Jesyka and a very nice made waffle.
Riley Dunn . 2022-02-12
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Came in and had a lovely meal and Fin, the staff who served me and my friend was great!
Ava Matthews . 2022-02-12
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Lovely place, great waffles and served by helpful friendly Jesyka.
Kim Dunn . 2022-02-12
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Food was very nice and service by Fin was excellent
Eros Frangiamore . 2022-02-12
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Food and service was fine, but the place was absolutely filthy! This really must be addressed. There was chocolate all over the floor and chairs. The toilet was also disgusting sadly.
Priya Pandya . 2022-02-12
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Lovely service from small brown haired boy James, made me feel very welcome
Charlie Needell . 2022-02-11
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Visited the asteemed marble lounge a few days ago and was delighted with the customer service. In particular a worker called James was very friendly and hooked me up with exquisite shisha. Lovely waffles too. Five out of five star from me
PROD. BY KOBY . 2022-02-11
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Went to marble lounge with my friends. Amazing experience was served by a very friendly worker named James. Great service will definitely come again.
Max Zee . 2022-02-11
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Came here last week, great service from James
Tyler donaldson . 2022-02-11
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Had a lovely experience, was served amazing shisha and cocktails by Alyssa, would recommend to anyone looking for good drinks and good shisha!
Claudio Viegas . 2022-02-11
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I came in with the kids last Sunday and they had such a wonderful time! i ordered 3 delicious milkshakes served by Fleur who was so lovely and friendly and kindly gave my youngest a lollipop after he had a tantrum. definitely visiting again! such a family friendly place :)
Maaryah Rashid . 2022-02-11
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Excellent service from a nice young man James
Luna Aymach . 2022-02-11
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Cisil has amazing customer service! I had a great experience, she made me feel very welcome and made a delicious waffle!
Amber Dempsey . 2022-02-11
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very helpful and polite. Great service
Charlie Spencer . 2022-02-11
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Cisil was extremely helpful and polite
Jaden Jasper . 2022-02-11
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Cisil was kind and very helpful
Caleb Parker . 2022-02-11
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Maria gave us great service, quick and waffles was tasty.
Alex Ibrahim . 2022-02-11
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Great service and waffles from Maria.
Hostile Issue . 2022-02-11
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Had a wonderful experience at Marble. Was served by Maria who was extremely welcoming and supportive. Provided lots of recommendations and a great service. Beautiful decor especially in the garden.
Dasha I . 2022-02-11
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lovely atmosphere and good, friendly service from Jesyka. Will come again :)
Rose X . 2022-02-11
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Great location with impeccable deserts. Excellent service by a lady named Fleur and she really brightened up my day!
TaeisYoung . 2022-02-11
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Great waffles shout out to James
Darcy richards . 2022-02-11
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I was served by an amazing worker.. I think the name of that person was Louie.. i need to thank that person because was very helpful to me..
shivanan shiva . 2022-02-11
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Came here with the nieces. Lovely ice cream and James really made our evening great service
Zacc Smillie-McCormack . 2022-02-11
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Had a lovely time and an amazing waffle service was brilliant young chap called James with a cracking smile served me lovely lad will be coming back soon
Luke Samuel Willcox . 2022-02-11
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James is an exemplar employee and a great server👍
Zeno Taylor . 2022-02-11
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I went in there last week for a waffle. I was very pleased with Fleurs service.
Beril Geveci . 2022-02-11
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The food is amazing, my server Jess was very efficient and had good customer service i’ll be coming back here soon!!
Amanda Sousa . 2022-02-10
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Great atmosphere. Amazing food. My server Fin was so nice and polite. 10/10 !
Harvey Hope . 2022-02-10
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Fantastic Experience here. Was served by a nice lad named Fin and the service was brilliant! Food and Drinks were quality and the place had a nice feel to it. 5 Stars!
Tom Bungay . 2022-02-10
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Always a pleasure to visit Marble lounge Weybridge - a shout out to Fin for excellent customer service and great attitude - well done - will be back !
Richard Northage . 2022-02-10
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A great experience due to helpful service from Maria and good food.
Sam Troy . 2022-02-10
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Would highly recommend this place, great range of high quality desserts, and was pleased with the service by Fin. Excellent service by him.
Ben Cardemil . 2022-02-10
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Very nice place. Service was amazing and Alyssa was so friendly. Would definitely recommend
Megan-Lee Grabham . 2022-02-10
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100% recommended! Exquisite scenery and divine eats and drinks. An outstanding atmosphere where I even had the honor to meet and be served by the sweetest South African lady, Alyssa - exceptional service. Best you know I’m going to be a regular!!!
Nakita Wostenfeldt . 2022-02-10
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Went recently and received great service from James especially, would go again for the service alone
Isaac Foggon . 2022-02-10
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incredible place, food is amazing aswell as the drinks the vibes are immaculate, staff are very lovely and welcoming want to give a special shout-out to Fin he was amazing! was so kind and made the night even better. will most definitely be coming back
Elly Doak . 2022-02-10
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great service my maria. not much more to be said beside wonderful waffles
william jonah . 2022-02-10
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had a great time at marble lounge served by fin, food was delicious too!
molly griffin . 2022-02-10
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Came here a few weeks ago for some drinks with my friends excellent service especially from a nice young man named James, he was extremely polite and always came out with a smile on his face, I will definitely be visiting again
David Akin-Akangbe . 2022-02-10
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I had a fantastic experience here, great drinks and crepe was delicious. The service by Fin was lovely so welcoming and knew all about the menu. Would highly recommend!
Tom A . 2022-02-10
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