Manor House of Whittington in South Staffordshire

We took some friends from USA for dinner primarily because it is an old historic building. Bit of a mistake. Food was not the best and if we had been alone I would have sent the ribeye steak back....tough as old boots change supplier asap !

Very long wait on food, unacceptable for a Sunday evening. Waitress 10/10 very polite and welcoming, unfortunately felt that being taken for a ride with the cost of a glass of Chardonnay at £14.50 Left a sour taste in the mouth. Unfortunately wont be returning...I expect those kind of prices for a glass of wine in the swanky side of London not Kinver! I think the manager needs to reassess the drink costs and quick.

Arrived at 9pm waited to be seated no one was around. Some of our friends on another table suggested we find a table and sit down. So we did, waitress came over at 9:20 to take our order for both food and drinks. 10 monitors later the manager tells us the kitchen is closed. Just an apology! Very disappointing

Terrible customer service! Popped in for a Sunday roast as a family, the young guy at the reception was rude, the table was filthy, and considering there was about 5 members of stuff chatting around I had to walk to the bar after some time ask for it to be cleaned and ask for the menu. Considering it’s advertised as a table service when dining inside, I had to walk back to the bar to make the order and carry my own drinks. When leaving I had to walk up to the bar (yet again!) to ask for the bill at which point the guy just gave me the card machine without showing me the actual bill. Needless to say the receipt wasn’t even offered. Such a shame as the food was lovely, but given such poor customer service experience we won’t be coming back and I DO NOT RECOMMEND this pub.

We book a table for a birthday for 31 July Email was send asking for us to pre order the food by email two weeks before meal .Must say not happy call and told it was a mistake from there head office sending email they said other customer had phoned and said don’t worry order on the day .Very poor customer service