Manahatta in Manchester

The picture of the food speak for itself self. With the so called coleslaw looking rough to say the least. Drinks not great as well.

Great night here, always busy and fun.

Percy was amazing! We had so many drinks during the bottomless party. Fab time had by all.

We went here for a bottomless brunch one very hot Friday, so we had the place to ourselves. Even when it got busier later on, we still got excellent service from Leigh, he's a lovely guy and made us feel very welcome. The food was delicious too, we'll definitely be back.

I recently visited this venue for a business meeting, and honestly, it was a fantastic choice! The staff were super friendly and really went out of their way to make us feel welcome. The room we were in, the drivers lounge, was just lovely, creating the perfect atmosphere for our catch-up. The food was delicious, with everyone raving about the selection of teas and coffee. You can’t beat a good cuppa! Everything was spotless, and I was impressed by how quickly our orders were taken and the timely checkbacks we received. I can’t recommend this place enough for anyone looking to have a great time while also being well taken care of. I’ll definitely be back!

Bad food and even worse value for money, wouldn't go there again even at 1/3rd of the price. Slow service despite being empty.

Came in for a drink before Elvis Costello concert. Wow !!! Bartender (male) couldn't even speak when we ordered a few cocktails. It was like drawing teeth for a polite conversation. Customer service not good. Obnoxious attitude. Shouldn't be working in a bar if can't be friendly to the public. Will check out the other bars in the area in future.

Food was amazing! I got the burrows burger which was unreal. Leigh was an amazing host and made us feel so comfortable. Drinks are great and atmosphere is lively. Highly recommend for bottomless brunch!

Really enjoyable experience! Loved every minute and Lee was a very attentive waiter

Gloria served us who was very attentive and ensured that our friend had a good birthday

Great for bottomless brunch, good food, amazing drinks and great service. Gloria was our waitress and she was so attentive.

Had a lovely time with our waitress Gloria; glasses were always full!

had the best waitress serving my friends and I today. Gloria was fantastic, very friendly and attentive. the drinks were 10/10 and the vibes lovely

10/10 bottomless brunch. Leigh couldn’t have been more accommodating, highly recommend. Night food and fab atmosphere ⭐️

Leigh made us feel so welcome and have the best time! Definitely recommend, the waffle is a solid 10/10

Had the bottomless brunch for my friends birthday and was served by Leigh. He was attentive and made our night! Would definitely recommend!

Leigh was an amazing host! Will definitely be back for bottomless brunch again soon!

Had a fantastic bottomless brunch at manahatta! Lee the manager was amazing and kept us topped up with Prosecco and cocktails. There was no wait for drinks and the food was great too! Will definitely be back xx

Gloria was the absolute best - made my birthday so special :)

Never had food here but night vibes are usually good. Good music but long wait for a drink.

We popped in here on Sunday afternoon for a couple of drinks and it did not disappoint. We opted for the pornstar tree and it was fabulous. The staff were pleasant and friendly. Will be going back

Came on Saturday night and the atmosphere was great. Definitely coming back

Great vibes, lovely place to go

Persephone was the best waitress we’ve ever had!!! She deserves a huge pay rise and free drinks and food forever!!!

Absolutely terrible service, booked a table for food on my daughter's 21st on a Tuesday night.We felt as we walked in we were somewhat an inconvenience to even be there.The general vibe given off by the Waiter was terrible.We ordered some drinks that took 20 minutes to be served and they turned up wrong.We obviously decided not to eat.My daughter was really upset as she was looking forward to eating in there.All it needed was the serving staff to be slightly pleasant.

We visited your deansgate location Saturday 25th August whilst at pride. around 2pm for food and drinks. I specifically ordered at the bar due to specific dietary requirements. I ordered the gluten free option vegan burger and swapped the fries for sweet potato fries. The food came and I double checked with the server that this was the gluten free option. He assured me yes it was. Not only was it not gluten free they also gave both fries with the burger rather than swapping standard fries for sweet potato as requested. We had to wait for cutlery and by the time I realised the burger was not gluten free I had already eaten half of it. No staff came to offer condiments or check on how the food was, in fact the service was very poor from arrival. We were waiting for a long time, the fries were cold and I was hugely disappointed with being given the incorrect food when I have specific requirements and as a result will suffer the consequences of this when we paid and specifically ordered and trusted this would be correct. I would like to make an official complaint.

If I could give -10 stars for service I would. Went here to celebrate two friends birthday and took a surprise birthday cake… the server spoiled the birthday cake surprise to the birthday girls before we got chance to bring the cake out and then we left the cake there to pick up tomorrow.. a full large cake that serves 48. When going to pick this up it was revealed that the staff had EATEN the cake! It was very clear and confirmed by two staff we could come back the following day to collect so I was shocked to find this out. When speaking to manager Chris about my disappoint he was rude, unprofessional and didn’t seem to care about the situation. No responsibility taken and no apology or response to fix/help the situation. Very disappointing!!

If I could give -10 stars for service I would. Went here to celebrate two friends birthday and took a surprise birthday cake… the server spoiled the birthday cake surprise to the birthday girls before we got chance to bring the cake out and then we left the cake there to pick up tomorrow.. a full large cake that serves 48. When going to pick this up it was revealed that the staff had EATEN the cake! It was very clear and confirmed by two staff we could come back the following day to collect so I was shocked to find this out. When speaking to manager Chris about my disappoint he was rude, unprofessional and didn’t seem to care about the situation. No responsibility taken and no apology or response to fix/help the situation. Very disappointing!!

Hired out a room for my friends birthday. Service was soo good and food was banging! Thank you Wesley for looking after us!

One of best place to visit in Manchester from welcoming to service was one of the best service

Went there with friends for a drink. The DJ is superb, lovely ambience would go again.

WOW!!! Food is amazing and very tasty, Turkish eggs is tops. Staff were very friendly and good banter with the girl whilst waiting for our table. Highly recommend, not the cheapest but worth it

made a reservation for 5pm, waiter was very helpful and polite, great service

Nice vibe inside with some great offers on beers and cocktails. Love the app for service at your table. Speedy service from polite and attentive staff.

Food and drink good, nice atmosphere and music great.

So I literally got dragged in this place on the way past. Decor was nice, it was relatively empty so being an introvert yeah, I thought this'll do. You can order at the table, only when you order it asks for gratuity on payment before you've even had any service??? Ok so as we are poor, and hadn't had service yet we paid for the food and drinks we ordered without adding a tip in advance. The drinks arrived first and the girl serving she didn't even speak to us. Hey I said I'm introverted how did you know I didn't want to talk, ha! She seemed miserable. Anyway we had a nice chat between ourselves the atmosphere was relaxing the food came out, we had to remind the server we needed cutlery after we asked if they had any sauces which she didn't ask or offer. The food was to a good standard. We ate our food and left, however gratuity wasn't something that should be expected if the server had been more accommodating we would have left a tip.

Fabulous place, lovely food and amazing service from Harry! We will be returning very time soon the best bottomless brunch yet…!

Came for bottomless brunch and was looked after by Harry, amazing service and really attentive, thank you so much Harry !!

Was very poor service, not one bar tender served us in 15 minutes - making us feel less than worthy. Do not waste your time visiting.

Table was not ready even though we had booked. Service very slow. Had to wait 40 minutes for starters and drinks. Staff didn't seem interested at all

£5.70 for a bottle of Sol!!!! Place was empty at 7pm on a Friday night. Didn’t eat, just had drinks. Cocktails were 2 for 1 however. But I don’t drink them. Doubt I’ll return.

Great venue for food & drink before the foo fighters gig …. Brilliant atmosphere with great cocktails & cracking burgers 👌

We always enjoy the bottomless brunch here.

We came to manahatta as a pre drinks for the Liam Gallagher concert to do a bottomless brunch. Our server for the start of the night was Rosie, she was extremely welcoming and hospitable - as we did a bottomless brunch she was constantly back and forth to our table asking us for our new drink orders . Unfortunately an hour into our brunch, a group came in and accused our amazing server of being rude to which she responded professionally and courteous of other customers, despite this we had an amazing time and all felt as though Rosie should have been given an apology.

We came to manahatta as a pre drinks for the Liam Gallagher concert to do a bottomless brunch. Our server for the start of the night was Rosie, she was extremely welcoming and hospitable - as we did a bottomless brunch she was constantly back and forth to our table asking us for our new drink orders . Unfortunately an hour into our brunch, a group came in and accused our amazing server of being rude to which she responded professionally and courteous of other customers, despite this we had an amazing time and all felt as though Rosie should have been given an apology.

Ava was bloody incredible thank you for making my birthday a amazing exerpericane ❤️ she needs a pay rise!!!!

We had a hen party brunch here. The food was tasty and drinks selection was good.

Tasteless food, slow, unfriendly service, expensive for how bad it was. Do not order newyork bagel, tasted of nothing, I can't understand how even the lettuce and tomatoes were tasteless. The mayonnaise on bagel and for dipping chips also tasteless.

Went for a bottomless brunch and was disappointed by the lack of drink selection. The food arrived cold and was definitely not worth the price. Asked for the bill after 3 rounds because of the severe disappointment and still played full price. This brunch is definitely not worth 85£.

Minimum stars that I could give. The cocktails are OVERPRICED £30 for 2 cocktails!!!) and wattery. The bartender avoided eye contact while I was trying to ask for the prosecco shot he missed for one of the cocktails. Cheap athmosphere dirty tables and floors and young people who I don't know how they got in there given there's security at the entrance...I wouldn't go there ever again.

Ted was amazing waiter 10/10 give him a pay rise !!! So much nicer than everyone else !! Manager was rude. Ted made us feel welcome and ensured I have a really good birthday

I arrived with friends for a booking of 7 people for bottomless brunch. We were shown to our table which was a booth. This booth was clearly only designed to seat 6 people (3 on each side). There was absolutely no way 4 people could have sat on one side and ate and drank comfortably. We politely asked our waiter for another chair to sit at the end of the table but what can only be described as a high chair was brought over. We then asked if there was any chance we could move to another table which is when the manager came over. This is where the problem lies. The manager literally couldn’t care less about our complaint. There was no attempt to resolve the situation at all, we were simply told that there were no other tables and parties of 7+ have sat at these booths without complaint before. We would have understood if there was some level of understanding/compassion but he literally couldn’t care less. Instead, one of our friends had to sit on this ridiculous high chair whilst the rest of us sat in a booth. Then, after receiving our first glass of Prosecco basically on arrival and ordering our cocktails, we were then waiting an additional 40 minutes before anyone even came to us with another drink. We had to go and ask for more Prosecco and where our cocktails were. Again, usually acceptable in a busy bar but when you’ve paid for a time limited bottomless service waiting over 40 minutes for a drink is unacceptable. Really disappointed considering this was for a 30th birthday. It was supposed to be a lovely celebration but we all felt frustrated and just couldn’t wait to leave by the end. On a positive note, our waiter was lovely and very apologetic and couldn’t do enough for us when things weren’t going to way we’d expected. It was the manger who clearly couldn’t be bothered to engage with us/try and help us.

Our server Emily was amazing! Had bottomless at 6:30pm and she has been an amazing host. Food and drink were both spot on.

Ordered a steak medium rare and This came cold, and well done. There was 6 of us and they managed to make every single piece of food cold and tasteless. Waitresses are rude and unaccommodating. Also took 40mins to take our food order.

Just walked out after being ignored at the bar for 15 minutes. Appx 13:15 (18/05) Saturday afternoon and I was the only person at the bar so not exactly rammed…… I was going to comment to the guy at the door with the flared trousers (I don’t know his name) but he seemed engrossed with the door opening/closing mechanism as I left.

This bar is really pretty, bathrooms are really fancy 😎

Our Daughters going now 18 great place apart from a fight between lads with a smashed glass and this week had her phone stolen from handbag. Just be aware.

Absolute unorganised chaos. This place can’t seem to handle large bookings and there appears to be no communication between staff members at all. We came to Manhatta for a ‘bottomless party’ for a hen do. Myself and my friend had a drink in the bar before the rest of our group got there. We ordered two gin and tonics and were given gin and soda water (which is not nice) with a sad slice of lime at a grand price of £24. No chance of getting back to the bar to complain. At the beginning of our ‘bottomless party’ section of the evening the waiter came and checked who was there and what we had pre ordered for food. To me this means they had a list of who was there, no extra food should have been sent, those that didn’t attend would lose their deposits and everything would be square. Oh no…. To be fair, the food was passable and the drinks did keep coming at a steady rate but the problem was with the bill. The waitress told us all it would be £21.65 each and we all paid. Subsequently she came back and said we owed another £4 or so as some people hadn’t turned up. I asked why this was so as they took a ‘register’ of who was there at the beginning. They knew people weren’t there. She then told me she wasn’t aware of that and the waiter who had the list was on his break…. Obviously taking the list with him I guess! When the chap came over he explained that this had been an error and the total had been divided by the wrong amount of people and we owed £25. Fair enough I paid the £25, not knowing that the other waitress had taken this payment from others in the party. When I explained this I was met with a ‘computer says no’ scenario and told we in fact owed them £80 which was complete rubbish. The £80 was to be ‘comped’, but I’m not sure how you ‘comp’ something we didn’t owe. At the end of it there was no point continuing the argument as the staff seemed to have no clue what I was saying. I can’t speak for other people in my party but I shan’t be returning again.

We had the 2 course bottomless deal on Friday evening. Booked for 6pm and it was surprisingly quiet when we arrived. Staff were attentive and drinks were topped up regularly all without have to leave your seat which was good. The food was nice, mains we had the crispy beef bowl and the karaage chicken bowl both of which were very nice. Dessert were a very rich chocolate brownie and some apple pie flavoured gyoza type things which were also nice. The drinks on offer were nice and I think we tried everything that was available on the inclusive menu. I think the only thing that would have moved it to a full 5 bubbles would have been a bigger variety of drinks. They were nice but a few were quite samey. We really enjoyed our visit though and would recommend. Would be good value in groups on a night out.

Good city bar. Staff were overworked and overwhelmed with crowds so slow to get to everyone. Understaffed.

My recent visit to Manhatta for the bottomless brunch left much to be desired. From start to finish, the experience fell far short of expectations. The main issue arose with the food. Despite ordering steaks / medium rare, only one out of several was prepared to our specifications. The rest were overcooked, cold, and presented poorly. This failure in the kitchen seriously impacted our enjoyment of the meal. Furthermore, the Aperol Spritz, a drink we were looking forward to, was ruined by the fact that the Soda tap had gone. This lack of transparency is simply unacceptable. While the staff appeared courteous, their level of attentiveness was severely lacking. We had to repeatedly approach the bar ourselves to request additional drinks, and it was rare for them to check on our table to ensure our glasses were topped up or if everything was satisfactory. To make matters worse, I reached out to management via email to express my concerns and give them the opportunity to rectify this situation. However, I have yet to receive a response. This not only reflects poor customer service but also a lack of concern for ensuring a positive dining experience. Overall, my experience at Manhatta was highly disappointing. The combination of subpar food, unsatisfactory beverages, and lackluster service, coupled with the disregard for customer feedback, does not justify the premium prices charged at this establishment. Until significant improvements are made, I cannot recommend Manhatta to others seeking a quality bottomless brunch experience.

Manahatta Deansgate is a top-notch establishment! The lively ambiance, delectable food, and attentive service create an unforgettable experience. The trendy decor and diverse drink options further enhance the overall fantastic visit. I'm already looking forward to my next trip!

Walked in without a booking, the server managed to get us a table which was great. Food was a bit naff though, cocktails sub par. We were asked to vacate our table after 30 minutes while eating our food, shocking really. Not the best place on Deansgate. Not sure why this place has 4 stars………

Great place great cocktails great service with lilith great drinks.

I want to thank Erin, who gave my friend and I the most amazing experience for Bottomless Brunch. Service with a smile and made sure our drinks were topped up! I honestly think that it’s the best Bottomless Brunch I’ve had! 5/5! Well done and thank you!

Erin was absolutely amazing! Constantly on the ball with drinks top up and service with a smile. Could not rate any better, would absolutely be back. Thank you Erin

My friend and I went for bottomless brunch on a rainy Wednesday and had a great time. Erin was our server and she was so lovely and friendly and very attentive keeping us well stocked up with drinks. The food came quickly and was generous and really tasty. There were plenty of drinks included to choose from and we really enjoyed everything we chose. It was fairly quiet but ideal for us as we needed a good catch up! Everywhere was clean and well presented and we had a lovely afternoon.

My experience was superb and again my table has Zara😃 and trust me she’s one super attentive and friendly lady. She made time with my family and amazing one

Zarah our server was amazing, really friendly service and so attentive! She made our time here really enjoyable <3

I loved every bit of Manahatta from the reception by Sam and to the drinks and to the lady that served my table Zara she’s the best and most beautiful lady ever with a very bright smile and she took amazing pictures of my girls

Absolutely awful. So, good points first, with the bottomless brunch, you get a full bottle of Prosecco. It’s also very Instagrammable if you like that kind of thing. That’s pretty much where the good ends. The WORST grilled cheese we’ve ever had. How badly can you mess up a grilled cheese? If you want to find out, head here.! If you order the chicken and waffle, prepare to be just as disappointed. It’s tiny, like, starter size. It’s not too bad tasting but, honestly, not great. I absolutely appreciate that this might not be the norm or the chef was not his his game or any other reason but the experience we had was truly atrocious. They did, however, give a partial refund as, I think, even the server accepted they’d not done great.

Ash was amazing, continuous Prosecco! Great atmosphere and service defo recommend!!

Nothing like Sheffield Manahatta! I booked here to catch up with work friends after a really great experience at Manahatta Sheffield for bottomless brunch! Manchester was awful service. Within 20 minutes of arriving and offering drinks i approached the bar to ask why our drinks hadn't arrived. The staff member told me she'd forgot to submit the order. I had asked for the time to start from us receiving our drinks by 4:30 but they said the table was booked up from 6. The entire time we were fighting to get drinks and they took forever to arrive!! The experience was stressful and frustrating. Never again!!

Ted was an absolutely superb member of staff who couldn’t have been more helpful during our time, beyond grateful for his service!!

Ted was the best!!! Best bottomless bunch ever !!!!

Do not do bottomless brunch here. 25 of us for a work leaving do. The beer served had an issue, tasted awful and therefore no beer was served for the first 30-40 minutes. Food was good but service was below average. It got to the point where we had to go and get our own bottles of Prosecco from the table because service was so slow. They then refused to provide any more prosecco. Management were rude and they went back on their word about extending our time due to the initial issues with beer. They gained over £1,000 from us and it was nowhere near that value for money.

The cheese cake was fab! However, we ordered a long double espresso, but they brought us a small cup! Hot chocolate was ok, the atmosphere was lovely though!

The manager working on 1/3 was extremely rude and abrupt to my group! Also the waiters are ignorant when you’re trying to order on the bar. Work on your service pls

We came for bottomless party and our sever Nick was excellent!!! It was only his second shift and he was so attentive, making sure we had our drinks topped up aswell as ordering us new drinks. We were also treated to free shots! We honestly a great experience and our friend had a brilliant birthday!! Thank you Nick :))

Overall good place. Drinks took a little while to be brought over, as at the time the bar/restaurant was only around 30% capacity. Food was good and aesthetics were nice/American themed.

Steph gave me excellent service, her drinks were bloody extravagant her eyes made me shiver in my timbers. Will come again

Bottomless brunch was mint! Waitresses got me absolutely steaming. The food was much better than expected, and the drinks never stopped... In fact, I'm blaming my waitresses for the altercations that occurred later in the evening 🤪 good times! City init

Attended the bottomless brunch last week. Cannot fault any part of this experience. From the food to the staff. I had the Burrows Burger which was delicious. Our waiter we had was very handy in bringing the drinks over. Which made the Bottomless Brunch even better

One of my fave restaurants, food is always perfection & a cosy atmosphere. Can we please put some respect on Leigh's name?! The service he provided yesterday was spot, quick, efficient and great customer service. He ran the shift single handedly & did an amazing job too!

Stayed against my better judgment but can only say the food was good and the waitress was very polite and served us well. The menus were dirty and the mother and daughter due to level.of cleanliness. There is only 1 high chair in the venue and dirty ? This venue could do better.

visit on 18th December.2023 We did not have a booking but called for a drink to end a family weekend after seeing a show at the Bridgewater Hall. the venue looked appealing and festive, upon entering I made my way to raised booths on the left , but before we could all get there someone from the bar area signalled that it was closed, so little embarasing to walk away , no signage was there to say it was closed , and no one came to speak or apologise, i guessed it was the staff closing areas off to save cleaning later . We moved to the other side to a table one of a few that had not been cleared or cleaned and no sign of anyone coming to do this . I was going to go and ask for it to be cleared but my wife and myself moved the glasses and wiped the table with sanitizer and tissues. My daughters then went to the bar to order advertised coctails and when ordering one member of staff said to another in front of them ,(what the @@@@ is that ). We had our drink and left , we would possibly had another to finish the night but , felt a bit like the staff did not want customers and were waiting to shut . I only gave this feedback after receiving a email asking for it , as we had all said we would not be returning. I felt very disappointed at such bad service and wished we had gone elsewhere where our custom was wanted . A manager emailed from the venue asking for more details that were sent and no contact back . So i emailed the owners and again nothing back , clearly from owner , manager and staff nobody has any regard for customers or customer experiences, i would advice to stay away .

drinks were great.. plus was two for one.. music and atmosphere were awesome 👌

Me and my friends had booths booked with drinks and entry for NYE which we had paid for in advance and told them when booking that I would be joining later as I was coming after work. However, when they arrived, they found out that Manahatta had given one of the booths away that we had paid a lot of money for to another group. Additionally, when I got there, the door staff were rude and ignorant and refused to let me in despite me having also booked and paid to be there. Have since spoken to Manahatta and did not even receive an apology and was told to just write it all in an email that would be looked into at some point. Was my first time there and I will not be going back, especially since hearing other people’s bad experiences.

Amazing atmosphere and waiter (tall, brown hair guy) is amazing and super kind!

Decent bar, good beer. Manchester prices.

Came here for a Christmas bottomless brunch with the guys from work. Lucy our waitress was amazing, so efficient and helpful. The food and ambience were average but Lucy's service was top notch.

My son attended here for a Christmas do with 25 of his friends . Paid £500 per table , 2 in total so £1000 , the table booking was meant to include 5 bottles per table of spirits. After an hour and several complaints to uninterested staff and manager , they received one bottle of vodka and two bottles not requested or to their liking. Several more complaints later still no alcohol , getting nowhere with staff they left.

Stephanie is amazing shes the loveliest bartender there is!!! She made the night so kuch better and i think she needs a raise

Such a great afternoon brunch with great food and prossecco flowing, along with cocktails throughout the day, fantastic value and great service 🥂

Had a table booked for 4pm on Saturday the food and drinks were amazing and staff couldn’t do enough!!! Me and my partner were never waiting to long for a drink and food came out not long after ordering which was amazing. Will definitely be coming back thank you :)

No Guinness or stout beer asked to swap the lager I was bought and was told I’d have to repay for another drink, thought I’d give this place another try after last year but avoid like the plague

Great experience overall, exactly what I expected. Nice, classy and smooth

Work Christmas party - nightmare from start to finish. Rude, disingenuous and incompetent staff, including ‘managers’, namely Liv and whichever ‘manager’ was on, on Saturday 2nd December. If these people were running my business for me, I’d be absolutely raging. Contacted Laurel at central reservations to enquire about booking a Xmas party for 19 of my NHS colleagues. Although originally stated that we all had to order from the same menu, in writing, Laurel agreed that 2 of my heavily pregnant colleagues could order from a different 3 course menu as they were having to pay £50 a head for their seat at the booth and could obviously not take advantage of the alcoholic drinks package. This was all agreed and I spent hours of my Sunday morning making sure all the food orders were cross checked, submitted, then I paid the full balance (the best part of £1000). A week and a half before our party, I received an email from Laurel, stating that she had spoken to the manager and that our 2 pregnant guests would have to choose from the same menu as everyone else. Laurel also cancelled my order and advised that I’d have to reorder for my colleagues - all without so much as a phone call to discuss. I contacted Manahatta and explained the situation to ‘Liam’, who said he’d speak to the manager and get back to me. 10 minutes later I receive an email from Liam telling me that he’s spoken to the manager and that our pregnant colleagues have no choice but to order from the same menu as everyone else - regardless of the fact I’d already been informed in writing that they would make an exception for them, and had paid in full. Finally I managed to get hold of the ‘manager’, Liv, who again told me that they would not honour what had already been previously agreed - giving the only excuse that ‘we would not get the best experience if we ordered from different menus’….never heard so much rubbish in my life. I informed Liv that I wanted a full refund, and that I couldn’t believe they were willing to lose the business over a £1000 worth of revenue for the sake of a couple of meals. Liv left me a disingenuous voicemail stating that they would refund us!!! Probably knowing at that point, that we wouldn’t get in anywhere else at such short notice. So we went …..and did we get ‘the best experience’?, absolutely not. The manager was exceptionally rude when ‘telling’ us to sit down and giving no reason. I’ve since concluded it was probably as they were serving food - all he had to do was say! If these people were running my business, I’d be absolutely raging. This place, and the people running it, are an absolute disgrace.

Work Christmas party - nightmare from start to finish. Rude, disingenuous and incompetent staff, including ‘managers’, namely Liv and whichever ‘manager’ was on, on Saturday 2nd December. If these people were running my business for me, I’d be absolutely raging. Contacted Laurel at central reservations to enquire about booking a Xmas party for 19 of my NHS colleagues. Although originally stated that we all had to order from the same menu, in writing, Laurel agreed that 2 of my heavily pregnant colleagues could order from a different 3 course menu as they were having to pay £50 a head for their seat at the booth and could obviously not take advantage of the alcoholic drinks package. This was all agreed and I spent hours of my Sunday morning making sure all the food orders were cross checked, submitted, then I paid the full balance (the best part of £1000). A week and a half before our party, I received an email from Laurel, stating that she had spoken to the manager and that our 2 pregnant guests would have to choose from the same menu as everyone else. Laurel also cancelled my order and advised that I’d have to reorder for my colleagues - all without so much as a phone call to discuss. I contacted Manahatta and explained the situation to ‘Liam’, who said he’d speak to the manager and get back to me. 10 minutes later I receive an email from Liam telling me that he’s spoken to the manager and that our pregnant colleagues have no choice but to order from the same menu as everyone else - regardless of the fact I’d already been informed in writing that they would make an exception for them, and had paid in full. Finally I managed to get hold of the ‘manager’, Liv, who again told me that they would not honour what had already been previously agreed - giving the only excuse that ‘we would not get the best experience if we ordered from different menus’….never heard so much rubbish in my life. I informed Liv that I wanted a full refund, and that I couldn’t believe they were willing to lose the business over a £1000 worth of revenue for the sake of a couple of meals. Liv left me a disingenuous voicemail stating that they would refund us!!! Probably knowing at that point, that we wouldn’t get in anywhere else at such short notice. So we went …..and did we get ‘the best experience’?, absolutely not. The manager was exceptionally rude when ‘telling’ us to sit down and giving no reason. I’ve since concluded it was probably as they were serving food - all he had to do was say! If these people were running my business, I’d be absolutely raging. This place, and the people running it, are an absolute disgrace.

I'm sure the atmosphere is better when it's busy but Tuesday lunch was a little lacking, not the venues fault at all.