Mambo Italiano in Moray

Was a nice place when it opened, unpleasant now, dark, dirty and unwelcoming. Had visitors staying, everywhere was closed, so tried here. I thought it was a bit much, but didn't complain as it was for family. Went back after my visitors left and you'd think it actually cost money to apologise. Got a refund but also got a smart remark in my ear as I was leaving and went straight back to argue less politely. Food was bang average, but is really poorly run.

I don’t normally leave reviews however the service in here is so poor I feel it’s needed. This has to be the slowest barista/service I have experienced. I’ve been in here a few times over the year to grab a “quick” coffee before work but the workers are painfully slow. Cream runs out- no replacement cream so everything stops while that one barista gets another one. No skimmed milk in fridge so everything stops while they go and get more from the back. No tables free apart from dirty ones with used plates and cups, que all the way back to the door. One barista making drinks with 6 tickets on the counter and you’re waiting 15 minutes to get a coffee to grab and go. Every visit I have had this has been the experience I have had more or less. More training and improved service flow is needed. Every other costa I’ve been in, in the surrounding areas is brilliant. This one always is a awful experience.

Very friendly staff and willing to help

Have never had a problem, however tonight (22/03/25, phoned order in, taken by a male, asked for plain boiled rice, the male said "egg fried rice" answered no boiled rice, the male said "ok boiled rice. Order arrives, guess what fried rice turns up with writing on the tub saying "no egg" didn't want fried rice, I wanted boiled. Is that so difficult to understand? Sweet and sour chicken balls, tiny, and as soggy as a wet sponge. Chips/fries taste like they have been refried 10 times, and the banana fritters are the size of my pinky. Totally shocking considering I have never had a problem before.

Decent enough chippy, always busy and reasonably priced. Would give a 5 star, but the portion sizes of the chips could be bigger. Otherwise a decent bite to eat.