Lucky House in Liverpool

Don’t know what all the good reviews are about I had chicken fried rice, chips and barbecue sauce and was very disappointed. The barbecue sauce did not taste like barbecue sauce and had a very strong smell. The chicken fried rice had no chicken, was flavourless and had many clumps in. The chips were rubbish and not like chippy chips.

UPDATE June 2024 - We have used this chippy a few times since the review below and its is much improved. Hence a 5 star review now. Meats in the meals is higher quantity and the meals themselves are cooked very well indeed. The prawn toast was so good! +++++ The food is well cooked BUT it's the quanitity of meat in meals that is poor. Chicken Foo Yung had five small pieces of Chicken! (Foo Yong itself was lovely). The chips with meal was so small a portion it was shocking. Other meal Chicken in Honey sauce with fried rice had very few pieces of chicken and had excessive onion in it. Tasted lovely by the way. But when you order Chicken meals you expect a fair amount of Chicken!! (and chips). Very disappointing.

Always great food. Best noodle box about

I never write reviews but I had to on this occasion. As they deserve it! We have lived in Gaston over a year and been finding it difficult to find a decent Chinese in Gaston and we have finally found one! Lucky House is so fresh tasty and honest on delivery times. Delivery driver is very friendly too. Thank you! Our favourite takeaway.

Ordered a breast of chicken and chips also fillet steak curry with noodles .food came quite quick food hot problem was chicken and chips chips were like oven chips not the usual chippy chips very bland and boring chicken was not well done and crispy as asked , the fillet steak curry was nice but the steak was slimy and tasted more like a brown chicken not steak noodles were probably the only thing I enjoyed.

Do not go here if you’re after fish and chips. Chips are like oven chips, not fresh at all. Fish was very bad. Avoid

Ordered banquet for delivery on Father’s Day at 7:45pm. Delivery said 1 hour but still waiting 1 hour and 30 minutes, so tried calling but phone obviously off the hook. Eventually drove there in frustration and they were only just preparing it. Spoke to someone collecting a phone order and they’d ordered theirs 45 minutes earlier. Didn’t eventually get our meal until nearly 10 o’clock at night. Father’s Day ruined. Won’t be ordering from here again.

This used to be the best chippy around but unfortunately they have started using frozen chips and savoury cake's , which aren't much bigger than a digestive biscuit , and they have gone very expensive ,

Twice we have had a delivery now with a variety of meals. The BEST Chinese food we have ever had and my husband and I are very fussy. HIGHLY RECOMMENDED xx

Best chippy I have used in the Southend of Liverpool. Chips are brilliant ,and the meals I’ve tried are also very tasty.

Nice food but£25.50 for 2 meals is appalling. We're not here to subsidise your shortfall. Last time we visit here 😔

Ordered a takeaway on New Year's Day for 15 people, food was ready within half an hour and all orders were correct. The meals were lovely so highly recommend this takeaway

Our fave local chippy, they go a bit crazy with the onions but otherwise their food is really nice.

Delivery was taking too long, so ended up coming to collect it and the place was dirty and the lad who served me was rude. Won't be returning

Lovely, got a banquet, lovely food and plenty of it. Friendly staff too. Would recommend.

Delivery took ages longer than stated. Only when I rang did they suddenly say it was 'on its way'. Food arrived luke warm and/or soggy. Reckon they forgot about it

Very busy and noisy, but clean and efficient. Good appetisers though avoid the onion rings, very greasy. Beancurd is so-so, and limited tofu options on the menu but they were happy to prepare tofu with different sauces on request.

Ordered big family take away for new years eve family get together, food was amazing. Thank you All the best for 2021.

Esta comida para llevar ha estado abierta a través de las restricciones de Covid y, sin embargo, los locales nos informan de su decepción. Teníamos "bacalao" y patatas fritas que tuvimos que devolver, ya que el "bacalao" sospechoso era, de hecho, pescado barato y trozos para que pareciera que un bus de pescado entero tenía un sabor "apagado". La masa estaba fresca en la parte superior y vieja más cerca del pescado. . . probablemente para unirlo, El personal estaba asombrado y no quería entender el pescado 'comprimido' y estaba más preocupado de que quisiéramos recuperar el dinero que del estado de su producto. Somos locales y no volveremos. Esta no es una buena recomendación de alimentos disponibles para los lugareños y visitantes en Llandudno. Disfrute de nuestro pescado y patatas fritas, pero lamentablemente no se puede recomendar. Lamentablemente, el peor de todos.

Food is amazing the best takeaway ive been to

The food is fantastic use it regularly never had a head meal from this place and deliveries ate fast and your food is still red hot on arrival highly recommend this place

Used JustEat to try a few delivering Chinese, but now use them every time. Delicious food (try the Seaweed combination!!) - just as good as the restaurants and great delivery service.

Hemos estado en este Chippy en varias ocasiones y por lo general es muy bueno, pero no recientemente. Pedimos tres comidas que disfrazaré para proteger mi identidad, pollo con salsa al estilo indio y copos blancos, agrio y no tan agrio con copos blancos y aves con plumas, copos blancos con opuesto de vaca de frijol blanco. El arroz me refiero a los copos blancos fue realmente agradable y esponjoso, fresco. Todas las demás salsas fueron empacadas con cebolla y más cebolla con una porción considerable de. . . . . ¡cebolla! ! La carne era bastante escasa habiendo sido asustada por la parte considerable de usted sabe qué. Es una pena realmente porque este lugar suele ser perfecto. Bueno, tal vez lo deje unas semanas para que disminuyan los suministros de cebolla. Te dan galletas de gambas sin cebolla gratis que eran geniales por cierto.

Great food and people should go

I don’t know if it’s changed hands but the food is just disgusting now. Chicken was too dry to eat, curry had no flavour and was grainy, prawns were rubbery, char Sui pork was also too dry to eat. The chips were just vile, dry and oozed fat or oil and looked anaemic. Delivery was late, always used to be very early rather than after delivery time. Very disappointed. Will not be ordering again which is a shame as we’ve been using here for a few years.

Great meals but chips are frozen.

Dreadful take away! I ordered 'beef with mushroom in blackbean sauce' ..so no green pepper, and i also requested no onions. When i got home two miles away...i found that they had give me 'beef green pepper and no mushrooms. The dish was packed mainly with green peppers and carrots. Furthermore, the chips that came with it were frozen...definately not fresh. tasted awful. So, too late and angry to pop back... i phoned them up and told them. They do delivery but said i'd have to GO BACK to them to rectify.... No way!! Many other Take Aways near there...i recommend you use them!

Not had a bad meal yet. Lovely staff, lovely food. Very good portion sizes. All round excellent.

Our new favourite Chinese. Staff are lovely and gave us free prawn crackers even though we only had a few items on our first try. Just tried the Spare Ribs with honey, delicious and was enjoyed by both myself and my other half Janeine, and we normally don't agree on anything. I would say the spring rolls are one of their best items; extremely tasty and quite juicy. Can't wait to start trying the different dishes and get a full dinner next time.

Awful. Takeaway is 2 hours late and counting. When I called up to ask how long it would be, the guy said ‘I don’t know. Only the driver knows’. Who knew the line of communication between the driver and the shop staff could be so impossibly difficult to penetrate?

I would highly recommend lucky house the service is very good and the delivery guy is very friendly.

I recommend the prawn toast food is a little more expensive but they make everything from scratch

Very poor customer service, missing items from order, no receipt from delivery driver lost a good customer

VERY poor customer service. I ordered through just eat and they wouldn't deliver to me until they served their 'local' customers first (my work was 2 miles tops). Never ordering from here again.

Worst Chinese I have ever had it was cold no flavour and curry with rice no Curry it was more rice absolutely disgraceful will never use again

Awful customer service. I have used this restaurant plenty of times as the food is actually nice however EVERY single time my order is late, mostly up to 1 hour late. When you call the restaurant to query the delivery time the staff are SO RUDE and just tell you to cancel the order if you don’t like it. Extremely poor customer service and we will not be returning customers!!!

Chicken wings need to be hot not warm

Didn't receive my drinks that I ordered which was disappointing and the chips were meant to be salt and pepper but only came as normal chips. Will not be ordering from here again

Didn't receive my drinks that I ordered which was disappointing and the chips were meant to be salt and pepper but only came as normal chips. Will not be ordering from here again

Waited an hour and a half. restaurant said they didn't have my order. I have full confirmation. Waste of time

Waited an hour and a half. restaurant said they didn't have my order. I have full confirmation. Waste of time

Awful customer service. I have used this restaurant plenty of times as the food is actually nice however EVERY single time my order is late, mostly up to 1 hour late. When you call the restaurant to query the delivery time the staff are SO RUDE and just tell you to cancel the order if you don’t like it. Extremely poor customer service and we will not be returning customers!!!

First time customer. Food was piping hot and delicious. Delivery driver was very friendly. Highly recommended.

First time customer. Food was piping hot and delicious. Delivery driver was very friendly. Highly recommended.

I would highly recommend lucky house the service is very good and the delivery guy is very friendly.

Food was ok, chips were tasteless and rice was a bit soggy. Not the best I’ve had and probably won’t order from here again. Delivery driver was really friendly though

Food was ok, chips were tasteless and rice was a bit soggy. Not the best I’ve had and probably won’t order from here again. Delivery driver was really friendly though

Great food and service thank you

Great food and service thank you

Lovely food apart from chips bit under cooked , that's only down side off meal

Lovely food apart from chips bit under cooked , that's only down side off meal

It was late but worth waiting for as food was very enjoyable and plenty of it will order again.

It was late but worth waiting for as food was very enjoyable and plenty of it will order again.

First time ordering from the lucky house but food is lovely, hot and tastes great. Will be reordering from here in future 😊

First time ordering from the lucky house but food is lovely, hot and tastes great. Will be reordering from here in future 😊

I am appalled by these guys, if I ever order Chinese (which is a lot) I ALWAYS USE LUCKY HOUSE! tonight however.... they missed an item which was an important part of the meal which is fine as mistakes happen, I call the restaurant and they keeps saying ‘yeahhhhhh but it’s going to be a long time’ like he wanted me to just give up. I eventually get him to tell me it’ll be with me in half an hour but his attitude was suspect so I called JustEat, they call the restaurant and they say they refuse to give me a refund!!! YOU DIDNT EVEN DELIVER THE FOOD! Just eat where very helpful though, im sure if Lucky House looks over their past orders they’ll see how much I have spent. NEVER USING THEM AGAIN

Unfortunately last night and tonight delivery times exceeded what we expect to be acceptable. We will not be using Just Eat service again.

Unfortunately last night and tonight delivery times exceeded what we expect to be acceptable. We will not be using Just Eat service again.

I am appalled by these guys, if I ever order Chinese (which is a lot) I ALWAYS USE LUCKY HOUSE! tonight however.... they missed an item which was an important part of the meal which is fine as mistakes happen, I call the restaurant and they keeps saying ‘yeahhhhhh but it’s going to be a long time’ like he wanted me to just give up. I eventually get him to tell me it’ll be with me in half an hour but his attitude was suspect so I called JustEat, they call the restaurant and they say they refuse to give me a refund!!! YOU DIDNT EVEN DELIVER THE FOOD! Just eat where very helpful though, im sure if Lucky House looks over their past orders they’ll see how much I have spent. NEVER USING THEM AGAIN

Food was lovely but I had to ring them twice and the restaurant added 25 Mon onto the meal when first ordered and was over an hour later than that

after waiting well over an hour for our food, it’s cold and swimming in oil, the chips are stuck together. The batter around the squid is vile. I’ll never order from here again. very poor.

Ordered at 6:30 received order at 8:30? Food was cold too! Abysmal service.

Super fast delivery and food tasted delicious!!

dim sum all greasy an chicken and cashew sauce was like dishwater sorry not good enough

Food was hot and the portions were large. I will order from here again in the future.

Specifically told to avoid peas as I have a severe allergy to them. Somehow multiple peas ended up in a sweet and sour chicken dish.

Excellent food main place I order from

Excellent place to order from always on time and food is lovely. Nicest chips I've ordered from a takeout

Very impressed with quick delivery from friendly delivery man Tony.

Sui mai missing from order. Will think twice before using again.

Food was gorgeous and arrived early. Plus delivery fella Tony was lovely too 👌

food is always lovely never had a problem always hot when arrives and delivery driver tony is always pleasant can have a laugh with him always smiling 👌🏾

The food was good apart from the salt and pepper chicken which me and my friends now have food poisioning from

One of Liverpool's best Chinese takeaways. Delivery available.

Very Fast Service and food always good.

Waited over 1/2 an hour than said chips not cooked properly hard in the middle and my son said his soup tasted like dishwater ,,,, not good 🙁

Chips cold and ribs were more fat then meat

Hot, fresh and on time! First time ordering from here ..will be ordering again!

Lovely food and quick delivery. Spot on chippy

Absolutely gorgeous, one of the best Chinese takeaways I've ever ordered from. Will be ordering here from now on...

30mins late on delivery, but put down to being a Friday. Excellent quality food as ever, along with the usual complimentary prawn crackers. Portion sizes definitely seem to have decreased a touch though 😢

When you pay cash they are on time. When you pay by card they already have payment so take as long as they want to and keep you waiting. Nice food if you don't mind waiting for an hour and a half.

Delivery arrived earlier than time given,food was tasty and we received prawn crackers free with our order.

lovely food!! so fresh, & nice and hot! and it was delivered a lot faster than expected!!

food wasnt very hot n ribs were so fatty.

I ordered fish and chips the fish was soggy like it had been in the plastic carton for hours never order from here again

My food arrived over 45 minutes after the delivery time, an extra 35 minutes had been added before that. I rang the takeaway to see where my food was because the app said delivered and it was late, and the response I got was very rude from the staff.

Excellent food as usual delivered quickly

Very quick delivery food fantastic highly recommend

Food was lovely, delivery quick

Beef curry lacked flavour. Far too much water in it. Aromatic lamb was delicious as always. Service was slow. Delivery driver did not apologise for lateness.

Always arrives before time and piping hot

Food was great and delivery was really quick. Great place.

Ribs were very fatty, not much meat on them and batter on salt and pepper squid was thick and soft. Main meal was nice but I would not order from here again.

got more than expected thank you

I order from here quite a lot very good but we had spare ribs this time and not as good as expected as they looked as if they had been deep fried before the honey was put on them but on the whole a fab place

Appalling service and food loaded with oil Not receptive when called for delay

Normally very good service from here, tonight very disappointed. Food one hour late, rung twice and not apologetic at all. Have used many times before but will look elsewhere in future.

Still waiting now for my order after putting it in at 7:55 it's now 9:40 never again will I order from here!!!

Lovely food and service. definitely order again