Lucky House in Gedling

Placed an order on Uber Eats. After an hour and a half’s wait with no delivery, we were told it would be another half hour. Nothing arrived. Tried to phone back and they had taken the phone off the hook! After continuously trying, the phone started ringing, they answered and then put the phone down on me without even speaking. Food never arrived. Will NEVER use these again!

¡NO LO USES! Esperó más de 2 horas para la comida, canceló la orden después de 2 horas, el número de teléfono no funciona Después de 32 llamadas telefónicas que recogieron y dijeron que debido a la distancia que no pueden entregar y cancelaron mi orden de Uber Come - i Was 2 miles away!

Waited over a hour for food, for them to turn around and cancel for no reason AVOIDDDDD

Worst Chinese. 3 hours later no food. No communication and don't answer the phone constantly line busy off the hook. AVOID.

Food didn’t turn up after 3 hours and still not came

VILE AND DISGRACEFUL COMPANY. PHONE NEVER ANSWERED. WAITED HOURS AFTER PLACING THE ORDER FOR THEM TO CANCEL AT THE LAST MINUTE VERY LATE AT NIGHT WHEN PLACES ARE SHUTTING. DO NOT USE THIS AWFUL RESTAURANT AS OTHER PLACES DESERVE YOUR MONEY MORE THAN THIS SHAMBLE OF A PLACE. HOPE YOU GET SHUT DOWN. LOSERS.

DO NOT USE!!! Waited over 2 hours for food, cancelled order after 2 hours, phone number doesn’t work

Ordered food about 2h ago still waiting phone line is always busy can't reach them

Great food and service. They take cards too, unlike other Chinese restaurants nearby.

Wouldn’t bother ordering, ordered just before 9pm delivery was saying 9:35-10:00 cancelled our order 50 mins after ordering as apparently they were “too busy”, phoned them up they said there’d try and do something as we’d waited so long, phone went dead as they said there’d do something about it, no answer after this, absolute joke

Unseasoned, cold. Crap. Wouldn’t bother ordering. Coming from an chef this food is worse Chinese ever ordered :(

The food was tasty, but the delivery took far too long. I placed my order at 8:55 PM and didn’t receive it until 11:20 PM. I tried calling them more than 20 times, but the line never went through, and there was no update or communication, leaving me completely out of the loop. I ordered fried rice, spring rolls, and chicken wings. The restaurant is only a 5-minute drive from me, so I don't understand why it took so long. Despite the good taste, I won’t be ordering from them again.

The best Chinese in netherfield A vast menu giving all the options you need Large potions not skimping on the ingredients Take no notice of the app. Call them directly For excellent service

Absolutely brilliant everytime!! I requested to have my veg separate from my chow mein and no veg on certain meals which they were very accommodating. Tasty food and lovely young boy who serves me when I go in. Definitely recommend 😊

Very nice people and atmosphere, the lady was extremely nice and even helped me with the food enquiries I had,food is amazing, they also gave us extra spring rolls. Payed £19 for three people which is very cheap for the amount you get aswell.

Food took 2.5 hours to arrive. Was cold and half went in the bin. Much better chienese take aways around than this one.

Lost a good customer in me today charged ne more then should have when asked said it was the right price real shame

Not bad food for the money cheap Chinese food not the best but not bad

Ordered at 9:20. Said food was on its way, got to 22:40 still hadn’t arrived. Turns out it closed at 10 and they never bothered to contact to let me know. But still took my order and money! Couldn’t even ring to ask for a refund

Great food, solid chow mein, spare ribs and bing chilling.

Very very poor service. Have waited over 2 hours for food with no explanation from restaurant. When we try to call them there is no answer, so you are left in the dark about where your food is. This is the second time we've tried this place and won't be trying again.

The food was tasty, but that's irrelevant when it arrives 2 hours late. No explanation on the app, and just a generic text saying "it's delayed", which they just kept sending each time they failed to meet their own new arrival time. Couldn't ring the restaurant as they've shut off their phone line. I thought about driving down to the place myself to see if it was even open, and just as I was getting ready to go, they finally marked it as out for delivery, 2.5 hours after me ordering a fairly normal order from a place 10 minutes away. Abysmal service and I'm appalled that I've had to pay full price for this. I deserve SOME sort of discount at least. Final thoughts: AVOID THIS PLACE.

VERY POOR SERVICE I ordered food through Uber ears (but the restaurant uses its own delivery driver )at 7.35 on Friday night expecting it to be delivered within an hour , two and a half later Uber Eats was still saying delivery expected and still no food I tried to contact the restaurant without any luck . I then went down to Lucky house to see where it was to be told the delivery driver left 5 minutes ago , on returning home still no food . When I looked at Uber eats the restaurant had cancelled.

Ordered 3 items for delivery on New Years Eve, wait time was an hour when ordering, once order was placed said nearly 2 hours, fair enough it’s New Year’s Eve. Still hadn’t arrived at 2 hours so called and said it would be another 25 minutes. Absolute joke, it would take 25 minutes to cook the 3 items I’d ordered 2 hours ago. Never ordering from here again.

Absolute joke, food never showed up, rang up and kept being told 30minutes to then them stop answering the phone

Always lovely hot food and always delivered fast

Ordered food for valentines so we knew would be busy but after 2 hours to be told firstly 30 mins prior would be 10 mins and then another half an hour told come and pick it up in a further 30 mins with a hungry kid a not impressed Mrs we settled on maccys and cancelled our order.

Disgusting food first of all. Ordered some food and came after 2 hours and it was cold and tasteless. I had to take the food back and argued with the owner to get my money back and they even tried to attack me, which is the worst thing that happened. I only got some money back, never come here to have a good Chinese.

Well... this is easy. You could go to China for an authentic Chinese restaurant or go to the Lucky House. What a lovely experience. The potions were huge. The staff great. Didn't feel rushed and felt welcome. Decor is a bit dated but I honestly didn't care. Definitely going back.

Had excellent salt & pepper chicken, very good salt & pepper chips and good fried rice. Will return if in the area.

Friendly service and thank you for the chef recommendation. Delivery arrived on time plus all dishes still piping hot and tasty 😋. Fair price and first class service 👍

Have to say really really good food. Doesn't look much from the outside, bit scruffy and could do with decent lick of paint inside. But food... I have to say the best I've had in years. Good value, tasted spot on and plenty of it. We had the set meal for 4 and ordered an extra sweet & sour chicken ball dish....plus chips!!!!!! ;) I have a thing recently when having chicken balls that they all seem to have the bleach taste to then. No, not at lucky House. They were how they should taste and how I remember them from years gone by. Now I've found a good Chinese I'll have no hesitation to go back. Also... Nice touch the free bottle of Pepsi Max.

Dirty place , drainpipe water slashing in threw the back roof highly recommended you dont eat here

Lovely Chinese fast delivery the orders b Never been wrong

The food was always spot on until today. Cold food. Salty noodles, sauces weren't how they are supposed to be. Probs using inferior quality. Rice was stodgy. Looked up the rating and it has gone down to 2 and half stars. Our fault for not checking I suppose. They need to pull their socks up

Best chinese ive had for years #fact

Fantastic Food Every Time we have had a delivery

Food is always amazing, we have never had a bad meal there.

The salt and pepper tofu is beyond incredible.

It never turned up, with no explanation, the shop just shut

It never turned up, with no explanation, the shop just shut

The salt and pepper tofu is beyond incredible.

Hot, fresh and tasty as always.

Hot, fresh and tasty as always.

First time ordering from here and the food was absolutely lovely. Will be ordering again

First time ordering from here and the food was absolutely lovely. Will be ordering again

I've been waiting 45 minutes for my food I am really disappointed

I've been waiting 45 minutes for my food I am really disappointed

Korean beef was disappointing. This is our favourite Chinese takeaway and we’ve never had a bad dish from there, until now. The Korean style beef was tough, chewy and fatty in parts. We didn’t even finish it. Everything else was amazing as usual, especially the ribs, but we were let down by that dish so won’t be ordering that again.

The food was not at all as expected. Don’t normally visit this restaurant & can safely say we won’t return. The most that was eaten was the rice!

Arrived right on time, good food, tastes great

20 minutes later than stated time, food was nice though, delivery not so good.

Our forever go to Chinese take away for over a year. Food is always great and arrives early/on time

Lovely food, straightforward ordering and delivery 😁

Best Chinese take away I have been to for vegetarian food! Highly recommend to veggies and vegans.

Hi there I will be ordering again as really enjoyed the meal .it's the first time I have had this meal and was still not for me . Thank you miss Julie stead.😃

Great food, tasty and arrived hot as always.

Always pleased with this place. Very tasty!

Great food and value! Will order again! 👍👍👍👍👍

Called to ask where order was to get an answer machine ! Left a message and no reply back- bad customer service!

I called in one wet and gloomy evening just for a quick old favourite chips and Chinese curry sauce , LUCKY HOUSE Was a great discovery for me , there's not many Chinese take-aways will do you curry & chips , they would prefer to sell you a ,114 , 78 , or a 42 . Lucky house curry & chips (To die for) DDG proper Chinese curry & nice chunky Freshly wok fried DON'T SNOOZE OR YOU WILL LOOSE

Lovely food. Delicious hot ready to serve

Called lucky house because you're lucky if you survive the meal. Chicken balls were pink inside and batter was mushy, chips were greasy. Delivery time was spot on though so at least I'm not hungry

Best vegetarian duck that I have had. The rest of the food was decent too and it arrived way before the delivery time suggested. I would order from here again and definitely recommend the veggie duck to vegetarians.

I call the restaurant to check if my order would be on time as it's been very late on a few occasions before, I was assured it would arrive on time but it was still 15 mins late! The food was good though.

Only problem we had a wrong dish but still ate it

Food arrived earlier than expected, which was good. Chicken balls were a little bit greasy, but the portion sizes were plentiful and it was all the correct temperature.

Great food, fresh and still warm when it arrived. Great veggie options too. Would recommend this restaurant.

25 minutes Late . Very annoyed as it was only plain noodles rice and sweet and sour sauce.

20 mins late for the food food was cold just very poor very disappointed never using this restaurant again

15 minutes!!! Delivery was 15 mins. No 6 star option!!

Best Chinese! Arrived early food tasted great. Only issue was they forgot prawn crackers but apart from that it was perfect

Food was lovely tasty and good portion side if you have extra large i will defo order again

Great food as usual, 100% recommend

Everything we ordered was delivered. Food hot and tasty.

Sweet and sour sauce was brown and noodles were very dry

Sadly the food arrived nearly an hour later than the scheduled time so nearly 2 hours after it was ordered. Average at best which is very disappointing as previously the food has been great from here.

Amazing food 1st time ordering and food was beautiful thank you great amount of food for price

Great food, really tasty as always.

Best Chinese we’ve had. Consistently good.

Great food and great value, recommend the Canton special.

Dry over salted, not tasty food. There is no point in writing more. I will never order from them

We asked for vermicelli hot and spicy noodles and 2 beef chow mein but they were really spicy think they were cooked after the vermicelli which is not good when I can’t have spice Very disappointed after spending £28!!!!

Hot and sour soup not that great, and Singapore noodles extremely dry and salty. Will not order again.

The food was delivered very fast but the quality was not good at all. I will not be returning to the restaurant again unfortunately

Ordered for collection, arrived a minute or 2 after the collection time. But still had to wait 10 minutes for them to prepare the order. It was not busy so there was no reason for our order not to be ready at the agreed upon time.

Really nice, quick delivery. Will buy again and again!! My note wasnt read tho

Never had a takeaway come as soon as you put the order through it was amazing! The food was really good as well

Stunning, early and with a smile. Do it!!

Love the food from here - always good!

Never had a problem with Lucky House! Always order my Chinese from them 👍

Will order again. Nice food and arrived hot

Nice food but late delivery. It was mother's day so perhaps extra busy. Worth the wait.

My food was late so I rang the restaurant to be told they were busy, my food was ready but the driver hadn’t returned yet. I understand these things happen but I asked for a rough estimate of time because it had already been over an hour. I got told just give me 15 minutes it will be there. 25 minutes later and still no food. By the time it arrived it was cold and inedible! An absolute joke. No one contacted me to tell me it would be late and when it finally turned up nearly an hour and 45 minutes late it was cold. Very poor service. Would not return here again.

The food was very nice and we all really enjoyed it. If I had to pick a negative the only complaint I would have is I like my chips crispy. So.. not really a biggy!

Undercooked and cold in the middle spring roll

our food always comes early from these guys :)

for got my drinks .. barbaque spare robs really salty no too good

It wasnt delivered to me untill after 9pm. Absolutely disgusting. When it came my daughter was in bed and we were to tired to eat it.

Food was excellent. We didn't get the sweet and sour dip we ordered with our dumplings, but it was very nice even without.