Lucky Chef in Cardiff

The worst experience I have had for a long while, over the last few days I was so I'll + pissing thru my a&%e, 0 out 0 for me although my 0 is very sore..!!!!!!!!!!!!!!

Ordered from here twice on Deliveroo and never been disappointed. Thought I’d have a look on google to see where exactly it was, and I’m shocked at the amount of bad reviews! Each to their own, and obviously different experiences, but the food we have had has always come piping hot, on time, delicious, with friendly service. Personally, I would highly recommend!

First of all, 2 hours of delay. Secondly, the food was cold, tasting like it was cooked 12 hours ago. So disgusting. Overall, very bad service, we didn't finish the food.

We ordered noodles and we ask spicy but thr food was not spicy at all and we didn’t get any knife fork and napkins .

Worst experience with their delivery. Driver refused to come to the building and asked us to go out in the street in the rain, and he wasn't even in front. Then he cursed us out, as did the restaurant attendant. Don't order. Don't eat if you don't even have another option. Food wasn't that good and it was missing items!

Nice food and nice portions for good price.

This restaurant is a scam. I ordered food at 23:17 via Deliveroo on Friday 27th November. They don’t use Deliveroo drivers so you can track it. It never arrived and when I called them 5times on the night they didn’t answer, they lied to Deliveroo and said they handed me the £40 order. Deliveroo refuse to refund despite having 0 proof of delivery and this restaurant just lies also with 0 proof of delivery so won’t refund. AVOID AVOID AVOID.

Their delivery driver always parks in the only disabled space in the street (he isn’t disabled). When that space is not available he parks in a very dangerous blind spot on a junction. The place inside doesn’t look great

Been going here for a few years. I've only ever had one poor experience where they were very late and they apologised for that on doorstep. Apart from that, they've always been accurate and delivered within the stated time. Always give prawn crackers or a similar free item, and I really like their food. I have read the other reviews and was surprised by the negative experiences as its very different to my own. I've only ever ordered delivery, most of my orders are direct by phone with a few via justeat when I dont have cash. My overally experience has been good.

Would not recommend if in dispute of refund. - ordered. Did not get my food yet they still took my money and it's been over a week I'm still trying to receive a refund for over £50! Not reasonable at all!!

Avoid at all costs....Ordered through deliveroo to deliver food at The Hilton where I was staying. The food didn't arrive I have still been charged. Impossible to get hold of them and deliveroo say they delivered it. I know for sure no one attempted to deliver it to my room as I checked with all the staff as well. Charging for goods bot received is illegal. I will be taking matters further.

Can't add photos as the food didn't turn up, the phone number given on Uber eats goes straight to answer phone, haven't been able to get refund, great place to order if you prefer to pay for food and then not receive it, avoid should you prefer to receive your food.

Ordered off of Uber eats- my new favourite Chinese. Came on time and really tasty

1 star food hygiene rating and I can testify to that. Have been bed ridden with food poisoning for 10 days since having quarter crispy duck on 3/10/21. Have eaten here for years but I would say this is one to avoid now.

Lovely food! Shame it's not in a better location because you can easily walk past it but definitely recommend!

I I've been ordering here for 6 years and was the only Chinese I ever used but last time I ordered i noticed the Singapore chow mein have changed in look and flavour. Anyway 6 years of loyalty i though tonight I would try it again but now even the Singapore rice was AWFUL!!! IT WAS JUST BASICALLY PLAIN!! CHOW MEIN and RICE with some meat and veg chucked in for good measure. So sorry bad food once fool on me however bad food twice food on you! Ill be using someone else in future. If you have a new chef or owners then please call the old ones up and ask for their recipe because yours are AWFUL. BTW the other mains we ordered where also terrible and we received a pork curry rather than the BEEF we ordered. Not happy !

Pre ordered from just eat. Turned up 45 mins late with missing food. Some of the food was ok but some was very dry. It advertises free prawn crackers or pop over a certain amount. Dodnt recieved anything. Very disappointed.

The worst food I’ve ever taste!! The chicken smell bad and taste bad , the ribs omg I just peel off this from them it’s plastic!!!

Have eaten here on many occasions and has always been consistently good.

Always pick up my takeaway from here. Food delicious and great value for money. Love it.

Good food, enough vegetarian options! Loved it!

Had friends over for a chinese. Turned up an hour late. The lady that works here is one of the rudest we’ve come across. Whilst on loudspeaker, all 6 of us Came to the conclusion that she did not give one bit of care that it was late or cold. She said that she would collect the food however it would take an hour atleast for another order (meaning it would come at 10:15pm) not on! Did not apologise once for it an instead told me to have it our with Just Eat. We all agreed that we probably would’ve ordered there again but due to her sheer arrogance on the phone, we will not be going here again and we’ll make sure we tell our friends and family the same!

Ordered from Just Eat and it was 30mins late. Phoned the restaurant to explain and had a lady who couldn’t care less that we had cold food. She was incredibly rude and even had the audacity to chuckle at one point. Food was very salty but was ok to eat, although being cold. Would probably give benefit of the doubt of it being a Saturday Night and being late and re-order from here but will not give my custom to that rude lady who has no idea about customer service!!! Train your staff to have better customer service!!

I’m a regular for this place and the last couple months every order is late and it’s not hot when it gets here gone down hill massively!

Your bbq sauce tastes of nothing.. literally nothing! Like I’ve just paid for a large tub of air, it is extremely bland... I have never tasted bbq sauce like that in my life & im a huge fan of Chinese food, The chicken & Chinese mushrooms were like eating slugs & onions, very little chicken, your chicken chow main was just basically plain chow main, hardly no chicken, I’ve just paid £30 for a Chinese that nobody wants to eat!! Extremely disappointed!!

Best takeaway I’ve had! Both myself and a friend were very impressed by the food.

Food turned up late I could tell straight away the food was warmed up from last night. After two mouth fulls I took the food back where I was refused a refund and was threatened by staff members to leave. Will never order from here again.

Always good food and a reliable service. I have used this takeaway in Crwys Road for many years. Great value.

Good food good delivery time very nice staff

food hot rapid delivery but mediocre food...would only order again as last option

staff are lovely, its a classic Chinese takeaway

Short changed me and swore at me at the door. Absolutely shocking service !@

Food didn't even show up, I've been charged though

Have chosen 1 star as i cannot choose none worst chinese ever tasted avoid at all costs returned delivery after 1 bite digusting non for human consumption

Worst Chinese I've ever had in my life, rank! After 3 Mouthfuls had to send it back. Not impressed

Rapid delivery of orders, good food, great menu.

Lovely food and the staff are really friendly and polite. Can't comment on delivery because we always collect, but never had any problems.

Good honest cheap Chinese food, have been eating there regularly for over ten years. Can recommend their chefs special box (takeaway only) and their chow mein.

Can't beat this place! Best Cantonese in Cardiff!

We have been going here for years. The food is gorgeous, the staff are very friendly. Don't go for the delivery as it can take a while. Go down there and speak to them, they are very friendly.

Good food with fast delivery but service isn't brilliant, orders sometimes delivered incorrectly and fixing can be a prob