Lotus House in Erewash

Made an order online through their website which was waiting for confirmation from the restaurant, nothing was happening so we rang them to ask what was happening with our order, he then asked which site we ordered from? Not sure why that would matter if you’re delivering food. He said he would check our order and phone us back. Our order got declined and no one phoned us back. Something similar has happened before when we’ve tried ordering from here, clearly don’t want the custom. Very bad service, won’t bother trying again

This place is vile, ordered twice and got told only after we paid that our items were unavailable, refunded wrong amount of money, food was cold got half a bag of chips, staff were using foul language and standing round chatting, will not be back in the future, you’ll probably die if you come here

Hygiene level poor, staff miserable, food well i have eaten at subway for years and this branch is the pits. Dirty and well the sub was CRAP. my advice forget it dont visit here. No gloves touching there hair and then your food. Looking at there job reviews i can see why not staffs fault looks like its the managements fault. Waste of £8. If i could give it no stars i would just look at other reviews on google.

I honestly can’t rate this place highly enough. Very friendly and remember previous orders (even call if order is slightly different just to confirm) Food is always piping hot and accurate to what’s ordered. One of the only places left around to offer proper kebabs rather than ‘Costco’ reheated stuff. Drivers are always friendly and fast! Happy to continue ordering from these legends for the foreseeable ❤️

My friend and I had a kabab, used them before no problems, I thought it tasted strange so I didnt eat it all, we both were very unwell, I had to go into hospital for three days with food poisoning