Lotus House in Barking and Dagenham

Very rude!!!! They lack customer service. Stopped patronising them for many years. Last night because of time decided to patronise them again! When checking my change she rudely asked me what’s the problem? I thought to myself I think this is it!! Will never patronise this shop again. Food wasn’t great. Will never recommend this place.

Came early but im sure they do most of the time. Lovely meal, well done

Lovely food and good size portions, always delivered with a smile

Food was nice & hot & delicious

The chicken wings are so tasty … love them , and the sweet and sour chicken balls are the best in Dagenham

I wouldn't order from here again

The food was piping hot and Delicious as always

I have no complaints at this time. So far it’s my best Chinese place

Food arrived early. It was ok but from what I'd heard I did have highter expectations. The spicy calamari was definitely overcooked.

Great food everyone always hot but can’t seem to find it on just eat anymore

Love this place quality food so fresh ..tel oxlow lane

Delivery was really quick, which was good. And food was yummy!

I ordered from here as they had the highest rating, but not until I started to eat did I realise the had a 1* hygiene rating 🤢… if they have that low of a score they shouldn’t be allowed to operate.

Awesome food, nice and hot, fast friendly delivery, We highly recommend this place

Food hygiene rating of just 1 sep 23

Food delicious and good size portions, delivered in good time, definitely order from here again

10 minutes late no update or sorry get the food put everything cold absolute joke you pay for good quality food and it arrives cold and late do not go here

This chinease is so nice never lets us down food is excellent tel oxlow lane

Really enjoyed the food from here tonight

Food arrived late and was cold. Really bad service

I have absolutely always enjoyed food from Lotus House, long may it continue, thank you.

spent over £50 and no free drinks.......

Food was lovely as usual, only issue was the seaweed was missing, but have been refunded for it. Thanks

Again amazing food the ribs are out of this world tasty ! Tel oxlow lane

Food was delicious and arrived quickly. Best Chinese I’ve had in a long time. The vegetarian options, especially the tofu were so flavoursome. The portion sizes are smaller than I’m used to but definitely made up for that in flavour. Our special instructions for our food were followed as well. Very impressed! As a vegan I often struggle finding good options and places that will accommodate my dietary requirements so I was apprehensive to try somewhere new but Lotus House didn’t let me down.

I actually love this restaurants food however since their hygiene rating dropped from a 5 to a 1, I don’t think I’ll be able to trust it. I just hope it increases again soon.

Food quality amazing Delivery driver friendly and polite

Food is very good quality Delivery driver friendly and polite. The salt and pepper tofu was amazing Will definitely order from here again

food always good & hot to never had a bad experience

Curry was bland didn’t taste very nice. Noodles are fine but also bland. Sweet n sour taste like vinegar with sugar. Very disappointed

Delivered earlier than stated, great as we were all hungry! Fresh, piping hot & tasty. We have ordered from here on a few occasions & never had a bad meal, the best Chinese we've had in a long time. Shame its only got 1 star for hygiene tho 🫤

20 mins and it wasn't as hot as it should have been

Food came cold and late even though I live about 10mins away by car. Disappointing as I am a regular customer and food normally comes lovely.

Again amazing food love this place tel oxlow lane

Absolutely awful, everything was literally dripping in oil. Went into the bin. Ignored notes and very small portions for a very large price. First order and def will not be returning. How do they have such good reviews? 🤔

Best Chinese around so fresh and hot ! Tel oxlow lane

I received notification at 18:35 saying my order was on its way. It arrived at 19:25 which was 1/2hour later than the latest arrival time of 18:55. I rang the restaurant at 19:00 for an update & was told order was on its way. When I said I had been notified of this 25 minutes ago they said they was calling the driver & call me back. I never heard back. Very poor delivery service. Very poor customer service & cold food.

Uses this place twice now, will definitely be our new regular

1st time customer and very pleased Will definitely be ordering again. No Free prawn crackers was only down side will order some next time

Always hot and delicious, the best Chinese for miles! We never go anywhere else, the food is just too outstanding.

Best chinese in Dagenham delivered quick piping hot and delicious

Not as nice as usual. The satay chicken had a hint of lemon to it. Think it may be a different chef than usual! But always arrives on time or early and piping hot!

Always order from here. There the best Chinese we have had. Even when I ust to live at my mums she ust to order from there too so it's going back a good few years 😊

As always the food was delicious the only problem I have with it is I wish the curry sauce was thicker

All the food was perfect and even came 10 mins early! Thanks

Always in time and even quicker ,food is delicious. Thank you, guys !!!

Dodd was delicious but expected more for the money (I.e larger containers)

Absolutely gorgeous Chinese, Really enjoyed it! Would go as far as to say it’s the best one around here!

Expensive for what we ordered. And a couple of things were forgotten. Spent over £30 and didn’t even get any prawn crackers

Best Chinese meal takeaway I've had in ages. Very tasty! Delivered quickly. Definitely will order again!

Really delicious, one of the best Chinese we have had. Excellent delivery driver who followed the notes. Thank you will be ordering again.

Delicious as always . Best chilli squid .

Very very bad customer service that is why rice hut is 4 doors away and way more busier! Girl between 30-40 at reception very rude un helping and forced me out when I only asked for my food to have extra salt and chillin when i was willing to pay extra obviously 🤦‍♂️ very very very bad Chinese and rude staff wouldn’t be surprised if they have Labradors and Rats around the place

Would not use again. One item of my order was missing. Called Lotus House who confirmed that it was there mistake and they would refund this - no refund has been issued !

Have order for here for years but the last few time I have been very disappointed with the food. Today what I received was tasteless, the prawn balls were over cooked, hard crispy batter, not doey like normal. Also the price has really increased over the past year and you don’t even get free prawn crackers anymore. Sad to say will have to find a new Chinese takeaway

Great Food, Great service,......better to send a bag of free prawn crackers than 5 fortune cookies.

Food arrived on time, was hot and tasty, would definitely order from them again.

Very bland , I ordered a large chow mien and it wasn’t filled to the top, not value for money

Great food as always, this is one of three Chinese takeaways we like to rotate between 👍

Everything we ordered arrived hot and was really nice 😊

Even if it was late it would be worth the wait. The delivery driver was very polite and the food was delicious 😋

the food was horrible no taste at all the curry was watery and alot of money was spent on what was a treat for us for new years day

Always a wonderful service and beautiful food from the wonderful people at Lotus House. Thank you

food wasn't up to scratch not worth the money not in a rush to order from again

FIRST and LAST time ordering from this place. The 'beef' in the set meal for 1 was very stringy and chewy. No flavour in it or the sauce whatsoever. I have never experienced such awful tasting food from any Chinese takeaway ever. Very upsetting. I want the chef to read this and up his/her game pronto. Nothing about my order was satisfactory. £24 odd down the drain. The dumplings were way tooooo doughy as well. The chicken balls were like processed chicken. The sesame prawn toast was just ok. Gosh, terrible experience. I give them NO STARS at all for the bland food that was delivered. You must Do Better. I was treating myself last night (knowing today is payday), but it was a total waste of money and patience waiting to be wowed. Wish I had just followed my mind and made a 3 minute packet of noodles instead. Now they're tasty!

Lovely had from this restaurant a few times and never let’s you down

Never received food , don’t use them , very rude and insulting on phone , couldn’t give a toss about customer

Overall experience was excellent, if a little pricey for the size of the portions. Having said that, we have used Lotus House several times now 😁

Food is always well cooked and hot on arrival. My favourite Chinese takeaway.

Very nice meal. Will buy again. Thank you

Probably the best we have had for quite a while we will be using them again

Lovely food and great service 👌

Awesome food, really enjoyed it. Will definitely use this place again in the future 🙂

Every time I’m never disappointed my meal is on point and hot, delicious xx top marks

Food was delivered on time and was still hot, and food was delicious, would order from there again.

So called crab and sweetcorn soup was whole seafood stick with the plastic left on! Disgusting!

Cold food small food even ask for large taste like it was microwave not happy never ordering again

The food was tasteless and inedible, small portions and definitely not worth the money Very disappointed with everything, I would be ordering again 😡

Top quality food and delivery was very fast, I have used Lotus House since the early 80s best Chinese in the borough

Delivery was in time but the food was bland, too salty, and not edible. The chicken spring roll was full of mushrooms, other veg, so almost no chicken and so saltyyyy !!! the fried lamb in spicy sauce was nothing than bland food, it was not fried but very soft ! The Singapore style fried was just basically like Cantonese rice (yellow rice, mixed with meat and sea food ). Really I did not enjoy none of the items ordered. I will not order again.

Placed an order for delivery tonight and had the misfortune of speaking to a very rude lady her attitude was terrible spoke very rudely iv been a customer for years but safe to say wont to using this take away again NOT while this lady is taking the orders.food was warmed up not fresh if this is how they treat loyal customers I dread to think how new customers will be treated.

Placed an order tonight with a very Angry lady ..got angry because I asked how much order come to as she has very strong accent I didnt understand her so politely asked again she turned angry aggressive and shouted "I told you 3 time" asked why the attitude she said " I tell you 3 time" when food arrived wasn't up to usual standard you could tell it wasn't fresh and had been warmed up.i phoned to let them know.will miss delivery man Ali his ALWAYS POLITE. they have lost a good regular customer tonight.no need for bad attitude from staff.

Disappointed with the chicken chowmein last night. It was very dry, like the noodles had just been boiled and not fried, hardly any onions or beansprouts. Took it to my aunt's, a 5 minute walk away, and the food was just luke warm. Will not be buying again.

Great food delivered nice and hot

Rude and arrogant staff tonight, normally polite people but tonight the young lady demanded a fee all because i asked for prawn crackers which cost them pennies and my bill was quite expensive. Pathetic attitude, so thats my lot from them. I know it sounds silly but the attitude was appalling. Crackers are cheap as chips, don’t ruin yourself by being a greedy takeaway with attitude because people will go elsewhere.. Your not the Chinese takeaway around.

Mini spring rolls were not warm enough and the roast pork chinese style had quite chewy pork which is unusual as its normally really soft and flavoursome. Not the best take away we have gad but not the worst either

Food always on time and tasty moo

The chicken chow mein was cold pancake roll bland appetizer combo chicken over cooked very dry chicken balls greasy peanut satay sauce was nice overall not satisfied had alot better for cheaper price

Arrived hot and early and enjoyed

Lovely food and really great service always get my food here

The owners are nice, food is amazing I recommend plain chow mien with chips and curry sauce… honestly overall a nice place (food doesn’t usually take long)

Stated no onions in chow mein as person is allergic and onions were put in it so she couldn’t eat any of it

super quick delivery, food was on the whole very good . All food was delivered hot and was very tasty except the crispy shredded beef that was truly awful, not at all crispy, soggy , didnt taste nice at all. King prawn balls,not actually balls but more like prawns in batter, they were very nice but not whats usually expected with prawn balls.

Fantastic service, I was told that my food would arrive between 20.45 & 21.05 but it arrived at 20.10 absolutely fantastic. Thank you so much for a brilliant service.

Food is delicious, good portions, my boys are enjoying their food ( they usually don’t when it come to Chinese food, it’s a miracle clean plates) food still hot when it arrived. Great service, thank you. You’ve made a new customer out of me.

My food always arrives boiling hot, I will definitely be ordering again.

I like food to be delivered as soon as you can , thank you

Food was ok but sweet and sour chicken breast was really dry and chewy we will not order it again as it deffo wasn't recently prepared at a guess

Tastiest Chinese takeaway in the area!

Best Chinese I've had for a long time. Tons of flavour, nice sized portions, food wasn't greasy or oily. Nice and hot and very enjoyable. Only thing I didn't enjoy was the chicken balls, they were more like giant chicken nuggets. Tasted lovely just not what I expected. Found my new Chinese restaurant and will be ordering again. Very enjoyable meal.