Lotus Garden Chinese Restaurant in City of London, Westminster

Food was bland, lacking flavour and overly greasy, the egg fried rice tasted like it was fried in very old oil. Probably the worst Chinese I've ever eaten.

The service and the welcome is really, I personally did not find the food exceptional the breading was not good and the sauce very minimalist, I still give 4 stars because I did not taste all the menu 😂

Highly recommend if you're looking for a dimsum restaurant for a big group

Fantastic dim sum lunch we had in last Sunday afternoon. Very delicious.

Unfriendly waiter, poor food, terrible beef... avoid

The service and the ambience are loveless. The food just average. In Chinatown I expect more from the food, the service and the ambience. We weren't convinced.

Setvice was bad and you're met by impolite servers, yet they tack on a 10% service fee that's not optional. The atmosphere is not very nice either. The duck and pork was alright, but I've had way better, so overall not a good experience.

Great Chinese food. No dumplings after 9pm unfortunately but we had really good Char Sui and Kung Pao Chicken

I had kung po lamb and egg fried rice. It was excellent. Lamb was so tender. Egg fried rice was perfect. Lovely jasmine tea as well.

Wonderful simple dim sum lunch. Great sized fillings ang good value. You get what you behave!

Best Chinese food ever. I say this as an Asian. 嗯安可哦給哦. This is a must for all foodies. Very clear map and everything very clean. Had lots of rice for our main course.

Worse Service EVER! Went there on the 21/9 at the evening, were a group of 7. Two of us ordered a shared dish for two as the rest of us ordered a dish of our own, the waiter took out the the shared dish first, the rest of us was waiting for our food for almost 20 minuts before the waiter came back and we asked him where the rest of our food was and he looked at the table and realized that the food that i order was mixed with the shared dish, I told him that his collegue just set everything on the table without informing us which dish was the singel ones and that there are two dishes missing. When paying I told them that I refused to pay the entire bill but the waiter would not care and told us just to pay. He did not appologized at all, weill never come back to this place.

Went for dim sum with the family. Food was fresh and good portion size. Service was friendly and service quick. I thoroughly recommend it!

Awful service. Was waiting for food for 2 hours. Rude. Would not recommend!!

Dim sum is very nice , bbq pork and roasted duck highly recommend. Service is fast and friendly

I loved my food here, will go back

The worst Chinese meal experience I've ever had. The food was average to say the least and the abysmal service made it even worse. The most shocking part was walking through the filthy kitchen area to reach the toilets. It was a health hazard. DO NOT COME HERE!

Passable but nothing incredible

Excellent quality Dim Sum - and big size. But all other other dishes here are MEDIOCRE, SMALL and EXPENSIVE

Dim sums is afternoon tea food, so the tripadvisor categories are wrong. Go there between 3-5pm, not for lunch, not for evening meals! I have lived in London for decades and I am a regular of Gerard Street and of the restaurants around it. Lotus Garden is my latest dim sums place. I have returned regularly since covid, either as couples or with family and friends. The dim sums are served piping hot. The filling is generous. They are delicious and are among the best in town. I chose number 1,2,3 they are the classic. Then the lotus wrapped glutinous rice and some cheung fun. All come in the bamboo baskets. The Vietnamese fried spring roll is good too. So is the roast duck (no need for rice or noodles if the lotus wrapped glutinous rice is ordered. About 3 per person. Add a fried noddles if you have teenagers. All vegetables dishes in Chinese restaurant are priced quite high, to be shared, not one per person! The secret? The first floor. In hot weather the first floor is A/C. It is quieter, and you will find the Chinese, East/SEA Asians and Londoners and their families there. During the Lunar festivities the Lion dance is best seen from the first floor. It is old fashion, but the price is also more affordable than elsewhere. I have always found the staff diligent and nice. The food has been particularly good in the past two months. Not a good place for vegan or even vegetarian food, although the fried noodles is good. Chinese restaurants serve mainly food with seafood or meat. It is an ordinary place, not a posh one.

I still remember how good the chicken feet thai style here and others dim sums. I came here every weekend when I lived in LD back then. The services are not that bad for my expectation.

Excellent food The bathrooms are terrible

The beef with noodles is tasteless, the Peking duck is terrible, the taste is 3, and the quantity is an obvious deception, we ordered half a duck, they brought 150 grams, it was not even a quarter... of everything we ordered, only mango pudding and tea were tasty .

Amazingly delicious. You gotta try this food here. Wasn’t expensive as I expected the bill will be.

Really tasty noodle soup, best with some chilli oil. Quick and attentive service from staff! Would definitely return.

Great Dim Sum in London. Highly recommended.

Bought some roast pork,roast duck and BBQ pork take away. My husband’s comment is the best BBQ pork he had all time. We have been living in Scotland, England, Hong Kong, NZ and Australia, always buy HK style BBQ, this is the best! Amazing!

Terrible service. Waiters are rude, not welcoming and frowning all the time. Don’t recommend this place to anyone wanting to try Chinese food. Plus food is cold.

Food was subpar at best. The service was rushed and felt unwelcomed

Dim Sum is above average. The fried turnip is good, and the bao are fluffy and nice. We ordered congee as well, and it was OK. Atmosphere is typical of Chinatown, full with sounds and vibrancy. Space is small ... of course, this is London ! Overall, I would come back as it is value for money.

Food was ok but nothing special. Service was hard to understand and a bit harsh - as it was very crowded we were at the 3rd floor not really a nice atmosphere

Dinner in chinatown, well tasting and decent pricing given that it is London. Nothing spectacular but that isn’t necessarily a bad thing.

Bland food and not great service. I can forgive poor service if the food is good but this was probably some of the least tasty Chinese food I’ve had in a long time. To call it mediocre would be high praise indeed.

The waiters are nice and friendly, the traditional Chinese dishes and dim sum are excellent! The price was pretty good too.

To be honest I couldn't try the food, but the attitude I saw from the staff to the people was absolutely DISGUSTING!! So the situation: I just sit down on one of the outside tables and was looking at the menu. On the table next to me there was a single gentleman just finished his food (Obviously finished as he put his napkin on the top of the leftover in the plate). A random guy (looking as a homeless) pass by and went to the gentleman they had a few words that I couldn't really hear but the guy took the plate and removed the napkin from it then the Gentleman clearly said of course, enjoy much better then being wasted. Also he pass him his other plate that was wirh some leftover rice. The guy started eating fast, it was obvious he is hungry!!! The gentleman even invented him to sit and eat sitting on the table but the guy continue staying on the side. In a moment the gentleman collected his things and walked away.only then the guy sited himself and continued enjoying the meal....sadly not for long as few of the staff members came out, one of them went straight to the guy and try to took the plate away the guy jumped and got the plate in his hands trying to eat as much as possible before they took it. So there was pulling, pushing and shouting around. The scene finished when the member of the staff finally managed to get to the plate and spilled all the food on the top of the guy!!! I found this situation absolutely awful!! Don't see any humanity there! So the food went all over the street (very curious if somone had cleaned it at all or it just left there till the birds eat it) but the poor hungry homeless person is not allowed to have it!!! Sorry but the place is not fancy at all, don't see a problem especially after the food was given away with pleasure and good intentions! Food looked good but I wouldn't eat in a place with that kind of hospitality and humanity!!!!!

The food and service was definitely great at Lotus Garden when I was in Chinatown. They have a wide variety of dishes that are worth trying. There is a choice for everyone. From meat enjoyers to vegetarians and vegans. They also have a specific menu for their dim sum which runs until around 9 I believe. The atmosphere is pretty decent but it could be better. The area tends to be a bit noisy as it is Chinatown but it is not terrible. Overall it was a really good experience as I enjoyed the food, the service and what I tried. Their sprint rolls are big compared to any other spring rolls in the UK and they taste amazing. Additionally, I ordered chicken fried rice and I was amazed by how something that seemed so simple tasted that great.

Burned Singapore noodles, beef noodle soup too salty with chewy beef. You can get much better food at other Chinatown restaurants. Last time in London I ate at Gerrard’s Chinese and it was 1000 percent better. Go elsewhere.

Rapid service, amazing crispy pork and dumplings.

0 stars, BBQ pork doesn't seen BBQ sauce, food were dry, overpriced, and doesn't have value like prices in the restaurant, don't go there please if you want a quality. The worst chinese food i ever had.

Great food in one of the best Chinese restaurants in Chinatown. It's not extremely expensive, but it's not cheap! The restaurant has 2 floors. The ground floors has only 6 tables. There's no decoration at all which is so typical of most chinese restaurants. It's all about the quality of the food, which is worth it! The service is included. A good meal is about 40, 50 £ per person.

Dim sum starter, 2 main courses and a chicken fried rice with 2 beers was £89. It wasn't worth that as the food was mediocre at best. The chicken in the fried rice was on the bone. Pity really as we had a vast choice of restaurants to go to in the area.

excellent position - right in the middle of China town. Lunch included duck with pancakes. The duck was a bit dry. The chicken, garlic and spring onions was tasty. The service was a bit slow and the staff could have been a bit more attentive. £50 including tip and a good pot of green tea.

Very busy with a comfortable atmosphere. Food was bland and overpriced, and all meet felt very cheap. I’m not sure there was any beef in the shredded crispy beef. Service was slow and unenthusiastic, the staff were rude. Charged us a 10% service charge. I asked for this to be removed and they refused saying everyone had to pay. I asked if it was mandatory and why I couldn’t remove it, but they stated everyone had to pay. We were in a rush (slow service) so I didn’t have time to argue, but currently making a report to trading standards as this practice is illegal. Don’t recommend- you will get scammed out of money and have a poor meal.

The food was very poor and service was also subpar. Not visiting again.

I went here for Dim Sum with family, the setting hasnt changed much since my previous visits and the food has been quite consistent which is good. The staff are very attentive, at least on my latest visit. Food prices are not overly inflated and quality is not lacking. Worth a revisit.

Food underseasoned. The place is noisy and crowded.

Nice food good Dim Sum we had it several time constant same quality

Having previously dined in a number of the restaurant's located in China Town London. we decided to try Lotus Garden for the first time . sadly it will be the last.. 1) Staff.. Rude and Unhelpful just about sums them up 2) Ambience... There isn't any 3) Soups... Cold and tasteless 4) Dim Sum appalling and Cold 5) Drinks... Difficult to ruin a bottle o sparkling water .. so that was fine We had intended to have a full meal.. but decided to pay and leave and go elsewhere

It's not the first time we’ve been in this restaurant I always like the food and service but this time im disappointed to the the service I've got, I order a hot tea I noticed that the tea pot is so oily and i ask if can be change, the waiter so defensive that he becomes rude, i hope he will NOT act to anyone like that anymore. ( he is toll guy with eye glass upstairs )😔

Good tea and food Friendly and efficient service Nice atmosphere

Nice atmosphere of the Chinese restaurant, but the food itself is mediocre - not very well seasoned, the soup is almost tasteless.

Okay food, portions might be a bit small bad service, rude waiter Felt like one of the waiters was being racist

Have been here about 5 or 6 times coming to London. Always really enjoyed it. Always been sat downstairs and watched the world go by outside. Food has always been good. Staff were attentive and friendly. We sat upstairs this time. I think next time we come we will try another restaurant for the fact that the toilets were awful and really do need refurbishment. Reasonably priced. Would like to go back but do not want to go in those toilets again.

Came for the dim sum and it did not disappoint, great variety too.

The food was good, fresh and well seasoned, the package we ordered included rice and five other dishes, which they did not bring to the table until we demanded them. The waiters, not at all friendly, more like they are very bad. The bathroom, disgusting, stinky, I understand that we went to dinner after the theater, but not even like that. There is a maxim that says that as the bathroom is, so is the kitchen, I hope not.

Initial greeting was OK, small smile and a gesture to a table - strange the most sincere comment till we left with "Goodnight " Service was poor & slow - 2 bottles beers arrive but no glasses - I ask for a glass, and the look, how could I ask for a glass. The general food was fair, shame one of the side dishes arrived 5 minutes after the main dishes. As for atmosphere - none, staff showed no interest from start to finish. Would I go again - NO! It was expensive for what it was, and the 10% service charge is a joke - what service.

We had fried noodles with chicken and chicken with satay sauce. The satay sauce was different than usual (hardly any peanuts), but was still very tasty. There was no rice with the chicken, so we had to order more rice. Nowhere did it say that there was no rice. My main criticism is that the ordering process is relatively complicated and takes a long time. But since everything was delicious, I could imagine eating there again.

Great dining experience in London's Chinatown! We were seated promptly and treated to a diverse array of exquisite dishes. The ambiance was great , and we thoroughly enjoyed our time there. We'd definitely return for more culinary delights.

To flee!!! We ended up there by chance, we would have been better off breaking a leg. Frozen spring rolls and no taste, sauce that looks like jelly, overloaded menu, overpriced.

Terrible shop. The duck was 80% bones and the rest was limp. Were dealt with quickly and in an unfriendly manner. There is only one toilet in the entire restaurant, where you even have to queue to wash your hands. Not recommendable.

If I could give no stars, they would lose 10 stars. The bald guy is really a shameless scoundrel. I don’t think he is the manager, but does this restaurant have a manager? When we were giving money, the bald man ordered me to get cash and not accept cards. When I went to press money, I saw the waiter downstairs using a card machine. I was so upset that I had to call the tax bureau when they were playing. Check with the Immigration Department whether it is operating correctly, etc. Will it work if I see the bald guy next time I go back for tea? Please note that this restaurant is a black shop⚫️

I had ordered duck Peking duck and my wife chicken with vegetables and some kind of sauce. The restaurant was recommended to us, but I have to say it wasn't tasty. My duck was too fatty and tough. Since the duck was carved with bones, this was very hindering because too tough.My wife's chicken was a disaster in terms of taste. I tried it and it never took me that long to swallow it because of the taste. We didn't finish and paid.

Unfortunately I had to give it one star, zero is not possible. Bad food from the micro...tourist trap.

Along the tourist strip in Soho, this place stood out as it looked like locals were eating there. We had hot and delicious dim sum, and the service was actually very helpful. Don't miss the turnip 'cakes'. Great views of the red and gold latterns strung above the streets. Tip: get there before 5 for the best deals on dim sum.

Complete waste of money!! The food was barely edible; we ended up having to leave most of it. Would have been better if the rice didn’t clearly come from a microwaveable packet, we didn’t have to scrape bones out of our mouths after every bite, and we didn’t have to have a drink constantly due to how greasy it was. The male server that served us seemed rushed and impatient, making the whole experience poor and anxiety-riddled. Completely dissatisfied and disappointed in our experience there; so overpriced for what it is, we just wanted to leave as soon as we could.

Rushed service, cold food. Expensive for what it is. Plenty of other restaurants to choose from in Chinatown. Give this one a miss. Shame it went down hill. Used to be good.

Good experience Lacks a little smile :-) but that’s okay

This restaurant’s food tastes like something one orders from a ‘fast food’ chain. The food is edible but not great at all plus the service is bad!! This restaurant is absolutely not worth the money spent!! I’ll definitely avoid it!!

The soup was oversalted. The rice was relatively tasteless and my partner wasn't feeling well the night after our visit.

Every dish was incredibly tasty. Their dim sum is superb, although it's not entirely authentic, it comes close. I also savored the baby octopus in chili oil, it was delightful. Oh, and their duck dish was exceptional too. But my absolute favorite was their buns! Must try!

The fried rice noodles had no taste. I thought the honeycomb taro horns at Jin Fenghuang opposite were not very tasty, but the ones at Jin Man Lou were even worse. The most unpalatable thing was the scallop roll wrapped in a thick layer of fried vermicelli, which was full of oil after every bite. I felt sick after eating it at lunch. I also felt sick at night. I thought I wouldn’t come back, but the waiter gave me a discount and refunded me the terrible scallop roll. So I decided to come back next month and give it a chance to try other dishes. Don't step on thunder

Ridiculous, Never felt so betrayed after having food outside. We Had a three course Menue with wantan soup, Peking duck with Pancakes, and sweet sour pork , Shrimps with hot chillie Sauce, veggies and fried Rice. None of the courses Had the right Temperature. Both Had little pieces of Bones in their wantans, the soup Had a strong taste of Glutamat. But the Most terrible Thing was the Peking duck. We get a Plate with a lovelesll throw down looking legbone of the duck with dry shreedered cold pieces of meat. IT seemed to be thebleftovers of the guests before. Sweet sour pork was cold, the Rice tasted burned. We watched Other guest were also leaving with full plates. The service Personal and ambience are okay.

This is one of the restaurants to avoid in Chinatown and it feels like a scam. The quality is so bad and the price is too expensive. There was a group of customers being racist which obviously ruined the atmosphere.

As ever, the dimsum here are excellent, fresh, good portions, prompt and good service too, this'll always be a nice place to lunch.

Hideous! Food looks like it has been recycled from leftover meals of other costumers - not recommended!

The food was great but the staff member who served us was really unfriendly.

We fell for it too. We had hoped for more from the Peking duck menu. The food was damn poor quality. The portion of duck was sparse (not that bad, it was dry and nasty anyway), the rest was typical "egg rice" and "gravy meat" mixture. The egg rice was slightly burnt, perhaps intentional. The tea was extremely thin. There were bone fragments in the soup. The food wasn't really warm. The price for this is a disgrace. After trying everything, we left the food and wrote off the price (we also observed other guests doing this). It's a shame about the space in our stomachs, there would have been enough nice options in London. The place is very loud and not that nice. Positive: the service was quick, friendly and responded well to our needs when ordering.

We wanted a Chinese Dim Sum after weeks without dim sum breakfast. All my friends needed a dim sum fix. Lotus Garden in Chinatown showed out on our search very close to us. We decided to have our first dim sum breakfast after a few weeks. The restaurant is big with many people waiting for tables on the Sunday morning. We were very lucky to have had a table in a short time. They have very good dim sum. We were all very satisfied with this delicious meal.

Not great - you feel like an inconvenience! We had mixed hors d'oeuvres and the meat on the ribs were not particularly falling off the bone, and the next course was basically dropped on the table and no interaction from the staff - really poor. Go somewhere else.

Filthy. Well, unless you like vegetables in thick water (?!) and chicken with jam... ah! And the pancakes for the duck (very dry) were not cooked. Line service, we have barely finished when the bill is brought to us, without offering us coffee or dessert. The waiters get angry with each other, then sing, then dance(?!) in the middle of an incessant hubbub.

Food tasted very good. Service could be a little nicer

The food was excellent!!! We had dim sum and it was very tasty. The kids loved it but we waited 1 hour to get all our food (7 dim sum plates).

Fantastic! I love the lotus 🪷 Garden, it is my treat for me coming out of hospital appointments 😋 every one is so lovely and kind. The tea is fabulous, wonderful, gorgeous Compliments the beautiful food 🍜🥢

Personnel désagréable. Nourriture sans plus.

as the title says not a lot to write home about we only went here because every other restaurant had long queues. I wished that we had queued

Very poor service. In some cases, the service staff did not understand what we said. The prices do not correspond to the served. For this price, you can rather spend somewhere else. I was eating with my joys and we had almost none. Space to sit because it was so tight in the room.

La comida estuvo buena,pero el precio exagerado.Los camareros bordes y desatendidos,no recomiendo el lugar

Love this restaurant for Sunday lunch and always come here if we've stayed in town on the Saturday night. It does get very busy so we always try to get there for about 11 am to avoid being turned away or having to wait - for us it is worth it.

Friendly staff fast service good food and large portions there is no reason to not like this place I strongly recommend the dim sum is 🤌🤌🤌🤌🤌 also get the BBQ pork bun

If I could give negative stars I would. This is the first bad review I’ve left and I don’t think anywhere could top this. Avoid at all costs unless you like the staff coughing all over the cutlery and plates, rude service and below average food. They even had a full on argument with each other and almost knocked a lady down the stairs. It would be funny if it wasn’t so expensive.

Muy mal servicio … nos pedimos dos platos y dos bebidas para dos y nos dijo que mínimo eran 4 platos … nos fuimos

Absolutely amazing dim sum! I loved all of it and will definitely visit again. Have some jasmine tea to wash your food down. Currently in a happy food coma!

Every mouthful delicious. Had selection of favourite dim sum dishes to share. Roast pork cheung fun, bbq pork steamed buns, rice in lotus leaves and crystal prawn dumplings. Could happily eat this everyday! Ate dinner here last night too and everything also perfect - only criticism is cold air from air con meant food went cold quickly (upstairs). We were on ground floor today so all okay.

Absolutely terrible service here. Card machine was thrusted in my face and not even a smile or thank you after paying a lot for what it was. Food was pretty standard.

Though the dim sum for starters were good, the main dishes were very disappointing and could not even reach the taste of a standard snack bar. Sorry, but no recommendation.

Nie wieder - Essen nichts besonderes - aufgezwungene Service Pauschale von 10% - Rechnung wird nach dem Essen einfach hingelegt - geht wo anders hin

Un lugar muy ruidoso, con una comida que no parecía demasiado apetecible. No tenían la típica puntuación de higiene en la puerta, asique entiendo que no sería el sitio más limpio. Tardaron mucho en sentarnos y en atendernos, aunque la comida salió bastante rápido...

Bad taste bad service expensive food 叉烧骚味很重又很硬 服务态度非常差 价格也偏贵 外面还有很多家选择千万别来这间👎

Came out on a cold January Sunday and was met with an enthusiastic hostess. Ordered the duck noodle soup, oyster beef, won ton soup and egg rolls. Food was delicious and very filling. So many to choose and I know we chose right. Love this place, recommend it and will be back.

The food was fantastic. By far the most delicious Chinese I have ever had - without a doubt! The service was good and the waiters & staff were polite and friendly. I looked up the restaurant online after eating and was shocked and disappointed to see such low reviews. I just want to say that the aforementioned low reviews in no way represent my experience at Lotus Garden, nor did they seem to represent that of the other people in the restaurant. I would highly recommend.