L'Osteria in Southampton

Customer service has really gone downhill. Ordered our drink, which arrived after we finished our meal. We asked for our drinks 4/5 times during our meal, including water and some cocktails. They did a good gesture by deducting the drink from our bill but would have rather have them with our food.

This is a lovely place to go for dinner, the food is amazing and so so filling. However I will say upon arrival the staff member checking us in was quite rude, we had apologised for being a little late and said we had tried to call to make them aware twice and got no answer; yet still got a snarky and rude comment in return. They also added a 12.5% tip to our meal without even asking us, this increased the cost of our meal by quite a bit. Although would return as a customer as the food was incredible.

I had the lovely pleasure of being served by Hannah tonight along with my 3 other friends. Hannah was so so patient with us as we were a little particular, she was very attentive and had immense customer service skills. She never made us feel rushed or uneased at making our special requests (Johns birthday being one of them) I really hope her managers see this and give her some verbal praise for being so endearing. Hannah we appreciate you and we hope that our table brought a smile to your day 🫶🏻🫶🏻🫶🏻

Brilliant grub , Norman’s the best chef in town !

Great place for pizza and wine. Friendly prompt service with tasty Italian food.

Great food and service. Staff very attentive even though it was very busy.

It's OK, I think that's the best way to describe this pizzeria. Portions are big so you won't be leaving hungry Ingredients are fresh and the pizza is good. Now, the not so good things The pizza is far too thin for my liking The pizza crusts were slightly burned. The pizza is much bigger than the plate so it is difficult to get it cut The music was far too loud, one can't hold a conversation properly like that. A very annoying thing is a 12.5% service charge added to the bill without prior consultation. This feels like entitlement from the owners wanting to have more profit. If the service is great, I will be more than happy to tip the waiter, being forced to do so however is a big no no for me. We are not in the US. And the worst of all was the chili oil. That wasn't extra virgin olive oil infused with chili. That was probably a mix of refined oils with a sprinkle of chili which was honestly disgusting.

The pizzas are delicious and very large so you could easily share or take home! Homemade Dessert very tasty!

The pizza was great and dessert also. What I found strange is that they don’t have any sides or any sauces. Customer Service was absolutely poor, waited nearly 10minutes to be attended to. When I ordered my drink they don’t confirm with me if it was a pint or half pint. So they just assumed I wanted a half pint but I wanted a full pint. I had to stand up myself and go to the bar ask for pint myself. It’s just the simple details that were completely missed. Now when it was time that received our bill there was service charge. And service charge is absolutely optional, with the service I was provided no chance. So when I asked the waitress to removed it in her words, “Oh you should have to me told that the in the first place so I can remove it”. She an attitude and after she replied with a loud sigh and moan. She was very rude as after we had paid she replied with 'done' and walked off. This is second time that has happen in this restaurant, they get such an attitude when you ask to removed, this is optional. If I was given good service I will tip myself. For all these reasons, I will not be returning to this restaurant. Absolutely disgraceful Customer Service.

The food was nice and worth the money we had paid for it. However the low rating was given because of the lack of variety on the menu and service. It took a little while for our waitress to come over and take our order initially. There were no sides on the menu and there were no sauces available to go alongside the pizza which was disappointing. And then when it came to paying, our waitress had an attitude when we said we would not be paying the service charge, and she was replied with a loud sigh and moan. She was very rude as after we had paid she replied with ‘done’ and walked off. Staff at this restaurant should be reminded that a service charge is optional and only given when the service had gone above and beyond. It is not an expectation, and because of this I will not be returning.

Amazing staff really made my daughter Lilly feel special for her 16th Birthday. Food was amazing please pass on my thanks to the team. We did have a problem with cash only but staff handled the situation very well informing us prior to the visit by phone explaining. We will be back thank you

Review: Disappointing Experience at L'Osteria Southampton I recently visited L'Osteria Southampton with my family of four, and unfortunately, it was a disappointing experience. Upon arrival, we were asked to wait for a table despite the restaurant being half-empty and plenty of staff on hand. The staff didn’t seem particularly happy to be there, which set a negative tone from the start. After finally being seated, we were given menus but then left unattended for quite some time. We waited for 20 minutes before a staff member walked by and acknowledged us, saying she would take our order shortly. Another 10 minutes passed, and despite her assurance, no one returned to take our orders. During our wait, we overheard arguments between the manager and the staff, which only added to the unpleasant atmosphere. It was disheartening to see such a lack of professionalism. After a total of 30 minutes of waiting, we decided to leave, frustrated and disappointed. Overall, the disorganized service and visibly unhappy staff made for a very uncomfortable experience. Dining out should be enjoyable, but this visit was anything but. I won’t be returning to L'Osteria Southampton and cannot recommend it based on this experience. On a more positive side, we went to Zizzi instead and had the most amazing food with the best service. Staff was great and enjoyed the place.

After a long challenging day Peter the waiter made our 27 year anniversary a great experience. Great food, brilliant service.

After 5 minutes pizza was extremely hard/stiff/dry. I struggled to finish it. It meant to be traditional Italian pizza but it was far from it. I was disappointed. That's just my opinion though and you might like it. On the other hand, desserts were amazing.

Very good service and andreas Peter is very nice

Be warned, the pizzas are big, thin but big. A single pizza will feed 2-3 people and can be half n halved. The pannini (dough balls), are also enough for 2-3 people as well. The red wine we ordered was but also was not on the list and the servers were confused and gave us a bottle of the ones that they had been supplied. Toilets, they play learn to speak Italian tracks... bit weird. Not something I want while taking care of things. Parts of the restaurant felt a bit too dark, I recognise the need for atmosphere but it was a bit too dark where we were sat.

My family and I have been coming here for many years and always had good service and food. Tonight the food was lovely and the lady who served us was phenomenal as always, however.... tonight... myself and my daughter went to use the toilet before leaving, but once we got to the staircase, we got loudly hollered at across part of the restaurant by a large, loud and very rude man in a shirt who had been checking people in at the door (i guess he must be the manager but I'm not sure). He wanted to know (VERY loudly in front of other eaters) where we were going and what we were doing?!! I explained in disbelief, that we were going to use the toilet! He then shouted 'so do you want a table then?' I explained (in more disbelief and embarrassment) that we had just finished eating on the far side of the restaurant!! The people eating were watching in disbelief and appeared to feel quite sorry for us and this obnoxious man looked at us as though he did not believe us as he watched us walk up the stairs?!! He was incredibly rude and quite frankly ruined every part of the lovely evening that we had just had! It was humiliating and embarrassing and we did not deserve to be treated this way at all. My daughter was shocked! When I came back to get our bags from our table, I took the receipt to this rude man and showed him the £70 we had just spent in his restaurant. I explained that he was incredibly rude to my daughter and I, and that he should apologise for shouting at us in that way across the restaurant, but he continued to look right into my eyes claiming he did not understand. He then said he thought we needed a table?! He did not apologise. I am absolutely appalled by the treatment we have received this evening and will not be back. Please accept this as an official complaint.

Went there my 3 sons yesterday, the food was amazing. Highly recommended 🙏

super slow service-waiting 1h for 2 pizza

Yuum , nice pizza , gonna come back for dessert.

Got seated very quickly. The food and drinks order was taken and arrived very swiftly. The staff were all polite and happy. Will definitely be back

Our first time and it will be our last. The prosciutto pizza was so thin and crispy and tasteless. The worse cheese I have ever tasted on pizza. Chili oil has no flavor. We asked for chili flake, but received some dried mini chili’s. Was about to ask for the pestle and mortar! Kids pizza was overly salted, and the ‘pizza bread’ was terrible. The tomato sauce on the Arrabbiata was bland - again tasteless… Peroni and Aperil Spritz as good.

The food & drinks are amazing. If you want to calibrate your birthday then it's well organised.

It is located inside the Westquay shopping centre, it has tables both inside and outside. The staff very kind and nice. I took the margherita pizza, good for being abroad and also very large. Advised!

Great salads, mains and drinks. One of the best Italian in town. Friendly and polite staff too. A glass of wine, a pint, a coke, a pizza, a salad and a rigatoni @ 60£.

Got seated towards back of restaurant and there was no acknowledgement,no offer of drinks and service. Tried to get waiters attention and told they can't take orders would need to get a server. However we waited further with no service. Had to walk out in the end leaving hungry and upset. Asked to speak to someone on the way out and she said she could take our order then but we weren't willing to wait anymore. Such a shame as this was one of our to go places and unfortunately won't recommend it or come back.

Perfect meeting place for parties, couples, friends, and families! Authentic food, convivial ambience, personable waiting staff & I absolutely love it for value for money, too!

My wife and I stopped by here for dinner and left disappointed. We ordered the chicken tikka pizza and tortellini. While the tortellini was good, the pizza could have been better. It was pretty bland and just really tasted like onions. The price was also fair for ordering a whole pizza, tortellini and drinks. It was nice that they split the pizza on 2 plates for my wife and I.

Came to have dinner here Friday evening, usually when i have visited L’osteria it has always been great, however my visit today was the opposite. My friend ordered a hugo spritz which arrived to our table half full (picture below) After we ordered our food, we waited for our starter to come out; naturally you would assume a starter would come before mains however both our pizzas arrived before our starter which we thought was strange, so we asked if our starter could be brought out instead. The waitress or possibly food runner said we can let her know when we were finished with our starter so that she can then bring our mains back out; however, a different waitress or food runner then came out with our pizzas only a few minutes after when we were still eating our starter Whilst eating our food another waitress or food runner then came out with another order of my friends pizza, so in total we have had three lots of that pizza arrive. The waitress or food runner who arrived to our table to see my friend with her pizza already said “oh my f*cking god, i’m being told so many different things i am getting so pissed off, sorry.” After that we tried to enjoy our meals but from these multiple issues we felt the good atmosphere decline and lost our appetites. Despite this, Victoria our server was very nice and welcoming and our food tasted good as usual, but the service overall was not good.

Closed by bailiff a few months ago and reopened recently so I came back to try. Food is still average, promoting quantity over quality. Service is average with people on the front door with very little to no skills to welcome customers making unfortunate comments to customers... The most annoying piece is the entitlement of charging 12.5% for service on your bill and demand payment as soon as the bills touches the table. Put the 12.5%, in addition to your margin, and let people to choose to come in base on the pricing list. I do not recommended and I will never return. Better for West Quay to close it and put a better quality restaurant.

Good to have it back open but poor service. Starters forgotten and we were forgotten, kept having to call staff over. Won't rush back!

Stopped in hoping for our usual at Italian restaurants. Lasagna for me and spaghetti Bolognese for my boyfriend. Literally nothing else in the menu sounded great. When we tried to order we were told they did not have the Bolognese. We took more time to look and finally settled on a pizza for him and calzone for me. We chose to be seated outside as the music inside was too loud. We're on a date, we want to communicate and not have to yell at eachother! Outside was kind of uncomfortable as well. Some of the people walking and hovering about made us feel uneasy. The food was not great. Definitely not worthy of the price point. Very dry crunchy dough. Just nothing extraordinary. The waiter was nice. My boyfriend did enjoy his desert.

Food is incredible, absolutely massive Italian style pizza at reasonable price. Drinks are more pricey but kind of what you’d expect. Very busy so definitely book!

Highly recommended, probably the best Italian pizza in Southampton

Celebrated our grandsons 18th - 8/8/24, we all enjoyed our amazing food, lovely, friendly staff, made a fuss of Zach, singing & bringing him dessert with candle and went above and beyond by also replacing my meal - free of charge ! When I'd mistakenly covered my meal in salt thinking it was parmesan. Would recommend to anyone.

This place is gem. By far the best pizza I have eaten in a long time. The price is very reasonable and the pizzas are so large, easily feeds two. Great ambience, very well spaced and clean tables. Staff are very accommodating and not over bearing. Thank you very much, two very satisfied customers 😀

Just had a meal here tonight...I have a severe allergy. I am used to difficulties regarding eating out relating to this + have never ever written a review before.I feel a lot of restaurants have really embrassed + become so informative with their allergy i formaton now.Very disappointed with lack of allergy information available. Clearly none of the staff in the restaurant or the chef had any idea about allergies. I'm allergic to Lupin, although this is uncommon, it's still on the " declared" allergen list...the manager didn't even come over to have a conversation about it.The chef muddled it up with gluten , despite being informed + spelt out to him! Our lovely friendly, helpful waitress obviously had no training in this area either....she managed to source information herself though...a big thank you to her... The air conditioning unit was dripping water onto my husband + his food too... A little disappointing 😞

Came back here after it opened again really looking forward to the food as me and my partner loved it before hand our server was rude to other managers making faces after being explained their reason for making decisions, I believe our server was the gm, then I didn’t like my pizza and I spoke to a manager (not our server) when she came to give us the bill and she was so condescending, bearing in mind we look the same age this woman was talking to me like I was a four year old saying you should of really said this before because what can I do now and other just quite frankly rude comments mostly speaking to my partner instead of me. Loved the food before hand and the service, not so much anymore the new managers are rude and cold wouldn’t recommend.

My first time at this restaurant people said it is expensive so was a bit apprehensive. Eldest has been a few times nd loves it my youngest daughter(9) is autistic/adhd nd only eats chips potato nd basmati rice i called to ask if I could bring some chips in from somewhere nd was told no problem at all. Got there greeted by a few staff nd sat down waiting for the others promptly asked if we wanted to order some drinks gave enough time to look at menus asked a few times food came out swiftly nice nd hot nd together so we weren't all eating separately. We tidied as we were eating so was easier to clear tables for my cousins 40th birthday cake to come out again brought napkins nd plates out for us nothing was too much trouble. Fantastic staff Fantastic food Fantastic restaurant nd to top if off Fantastic bill at the end. 👏👏👏 Will definitely be coming back many thanks to all concerned 9 very happy customers 🙂🙂🙂

They served my 12 month old baby wine in her pasta! Visited for my daughter's first birthday, we ordered the beef ragu from the children menu. There was no mention of wine in the food, until we got home and my baby was not feeling well. I look online and it stated that it had wine in the food. Why would you put this on a children's menu, not state it on the menu or mention it to the parents when ordering. Parents please check when ordering. They knew it was for a baby as she was the only child. I did phone to complain and at first they could not confirm if it had alcohol in, until they admitted it was the same as the adults with wine in. They did say they would take it of the menu, but I want to make parents aware.

After a nice evening in Southampton, we decided to come to L’Osteria after being unable to access the main shopping centre in the evening. (why would you close a shopping centre if there’s restaurants inside?) The spicy pizza was MASSIVE (twice the size of my head) and was delicious. Incredibly hot. VERY hot. The service was impeccable, the music is chilled and the view is nice - a great restaurant.

We had to change the time of our booking and this was easy and the staff were very accommodating and polite. The meal was lovely and the staff friendly and efficient and the ambiance was lively with a great buzz. Thank you for an excellent evening

Amazing customer service with wonderful food.

Very nice food and good service, good portions price very reasonable. Sadly, they do not allow dogs inside and the seating outside is very limited, especially for tables of more than 2.

They have lost their alcohol license apparently “today we have just found out” and despite having a booking and my contact information they decided not to get in contact throughout the day to inform me of this but instead to tell us at the door upon arrival leaving us with little choice but to dine there. Food was as good as always but was not the evening we were looking for and we would have gone elsewhere if we were pre-warned.

This place has quickly become a firm favourite and always pop in whether it’s to sit down and eat or grab a takeaway pizza. Service is always class and food tasty. As a regular, I would recommend to most

Booked a table and got there but they haven’t paid their rent so they closed it down lol

I went here with 3 friends for lunch and I got the ORECCHIETTE DI MANZO AL LIMONE (the white pasta pic) and the pasta tasted good but the beef tasted a little bit off. The portion of the pasta dishes is kinda bad so I recommend getting the pizza cause they’re pretty big and the same price as the pasta.

Cancelled my booking reservation with minimal time to change restaurant.

Such a lovely evening. Great food. Great service

Really lovely service, if you ever meet “Henry” in the bar, you’re in for a great time. He prioritises what you want and is so lovely, genuinely good vibes! Henry was so chatty and lovely and starting our evening at the bar was so nice. Food service was quick and great portions. Lovely staff too:-) would recommend

Had lunch at this restaurant yesterday. I ordered the Salad Nicoise. The ingredient were all there but instead of a light dressing it had been smothered in mayonnaise which I doubt was homemade. I ate it but didn’t enjoy it as it was cloying. I did inform the waiter who came to clear our table. I was recompensed £2+. I doubt I’ll eat there again.

Went last week with extended family and had a great time. Staff were all lovely, really helpful and attentive. The food is good, the garlic butter for the dough balls was amazing, the pizzas are huge and you can get half and half which is great. I went rogue and got the half chicken Tikka pizza but this was a mistake, didn't really taste of chicken Tikka at all, was a bit plain and boring. The BBQ chicken was nice. Overall it's worth a visit but don't expect amazing Italian pizzas, they are good but not great.

Service was very rushed, got multiple things wrong or didn’t ask, waited a very long time to be served. Food itself was good just service was very poor.

Would give 0 stars for service if possible. Ordered bolognaise, they didn’t have it. Ok sure, ordered a simple tomato pasta and added mozzarella (for £4) they put on pizza cheese? I got it changed for them to just add mozzarella on top rather than remaking. Probably didn’t help staff were incredibly inattentive and didn’t seem to have time for me.

The food is excellent. This is a very popular city restaurant. Large seating capacity and gets very busy. Once the orders were placed it was a speedy service. Friendly and helpful staff. Lighting was low-key, so much so we had to use phone torches to read the menu. We also asked for more t-lights on our table so we could see our meals. Overall, it was a good choice.

Lovely restaurant, clean, good customer service and the food is lovely

A truly Italian good, great service

Really nice food and drink which came out at a good time. Food was delicious and had great service by Dobrota!

Very nice and able to takeaway what we couldn't finish.

Splendid place to satisfy the pizza cravings. The pies are massive and delicious. The environment is really warm and welcoming. The service is great too.

The pizza and service are amazing, one pizza is easily enough for two people. Pasta was a little weak.

It was a restaurant recommended by a friend who was local to the area. The restaurant overlooks the old stone city wall and with a window table has a lovely view from the first floor. Our order was taken by a lovely waitress called Amalia whose table service was 100% satisfaction also serving was Shae who also provided good customer service. The food was lovely and there was not a long wait for it to arrive. I would definitely recommend L'Osteria as a nice place for a meal and candles are put up on the shelves as well as on the tables giving it a nice romantic touch. Also as amazing as it seems you get Italian lessons through a speaker 🔊 inviting you to repeat what has been said how it has been said in the washrooms (toilets) which are very clean. So on my weekend trip from London to Southampton I must say that I enjoyed eating at L'Osteria more than any other restaurant.

We went here on Saturday 23rd of March, and I had a Spaghetti Carbonara which I enjoyed, The Service was very quick despite being very busy, staff were friendly, food portions were large and really tasty.

First time in town for YEARS,but loved our lunch

My 3rd time coming here, brilliant everytime. The hosts are very friendly, food came out very quick and our host Azucena was very welcoming and made the whole experience amazing. Definitely will be coming back

Fantastic Pizzeria. Every slice is fuil of flavour and the staff are only too pleased to help. The pizza is HUGE !! Really Good value - we go to L'Osteria everytime we go to Southampton (which is every 6 weeks) - just wish they were a chain all over UK, not just in Europe - they would be fantastic in London!

Can’t get enough of L’Osteria. The food and drinks are delicious. The pizzas are big and great tasting. The pastas are amazing too.

I can't have better things to say about my dinning experience here, the food was AMAZING, staff was friendly, accommodating and the atmosphere was lovely, I've wanted to go here for a while, nor sure why I haven't gone sooner. Will definitely go back for more!

Biggest and best pizza and calzone . Great taste good service and good value

Absolutely outstanding pizza experience! The pizza here is simply divine – every slice bursts with flavor and is cooked to perfection. Whether you're a fan of classic Margherita or adventurous toppings, they've got something for everyone. The staff are friendly and attentive, making sure your dining experience is top-notch. If you're a pizza lover, this place is an absolute must-visit.

Awesome Pizza and nice selection of wine The crew are so nice too 😁😁😁😁

Pizza bigger than the plate. A feast beholds

Went here today about 3.30pm, there were two other tables occupied. We asked to be seated in a booth to which the surly waitress replied booths were only for five or more people. I could understand this if the restaurant was busy but it wasn't and we have been here many a time as a couple and been seated in a booth. So we left and went to Zizi's a couple of doors down and spent £120. After our meal we had to walk back past and saw two booths with only two people in each. We will not return here, shame as we have been here many times before and enjoyed our meals, however surly waitress's I can not be bothered with.

It was my Daughters 13th Birthday & the staff were fantastic. Made her feel really special. Food was excellent & atmosphere was very good. Will definitely go back soon. Thank you so much 😁

It's a standard chain restaurant with average prices but terrible food. Wont be seeking out another in a hurry. A low point was the fennel sausage pasta. It had almost no flavour and the meat hadn't been drained off so it oozed grey meat water over the entire dish leaving a meaty sludge in the bottom of the bowl, a truly repulsive way to spend £14.

Food was very nice, the pizzas are huge! Good value too. Quite dark inside & had run out of a few items. Service was lovely .

Fantastic place for a meal. The pizzas are very big and filling. The pastas are good too. Also enjoy the tiramisu and aperol spritz.

The most delicious Valentine's Day ever, delicious pizza 🍕, gnocchi with seafood, pasta with bacon, very nice service, Italian coffee, a place to visit regularly 😍😍😍

Great food and i loved the atmosphere of the place. Will defintely go again

Very friendly and efficient service, amazing atmosphere and great value for money! Highly recommend this restaurant!

Ordered the seafood pizza, the base was OK but the topping was missing, 1 little piece of squid and 1 prawn, rubbish, real poor value. Wouldn't bother with going again. Avoid unless you like being ripped off.

Delicious pizzas, huge in size so definitely good to share making it pretty affordable. Nice big restaurant with plenty of takes and an upstairs.

Beautiful food Reasonable prices Better than pizza express Highly recommend

Excellent meal with friends and friendly staff.

Pizza straight from Italy,well nearly.. a delicious feast .

Incredible pizzas, always good service. A regular happy customer

Amalia was so wonderful serving my work table , was very smiley and kind we had an amazing time all because of her!

Lovely service, amazing and very tasty food that is reasonably priced. The closest you will get to authentic Italian quality in Southampton.

pretty good and cheap pizza place, you can get a massive pizza (bigger than the plate) for around £12. i reccomend the spicy sausage pizza, it's really good, and you can also ask for extra tomato sauce in a bowl to dip it in trust me it'll make it really good. if you can't finish it all they give you a box to take it home. the only con is this is a very busy place especially during the summer towards the end of the week so it can be a loud place

I had lunch here and it was fine. The pizzas are massive but mostly it's just really doughy, soggy bread. If they could get the bases right it would be more or less perfect.

Best place for Italian food , booked your table in advance

We came for a celebratory Birthday lunch for our 13 year old. First time we’ve been here, was recommended by friends. The welcome was warm and friendly, service excellent and food outstanding. We had one family member with multiple allergies which were catered for without any compromise on taste or flavour. The restaurant was vibrant and busy, which was a really fun atmosphere. Tables spaced really nicely so nothing felt cramped. Loved being able to see the food being prepared too - everything was immaculately clean and well run. THE most delicious pizza and a fun sing along with everyone for our son’s birthday. Thank you for a lovely time - we’ll be back again soon! 💚

I come here so often and always, always get sat in such awkward places. Either right next to the kitchen where I can’t hear my friend talk or in the most cramped place, but the food is amazing

I came for a meal with 5 of my friends to celebrate my Birthday. We had booked a table with it being a Saturday night we knew it would be busy and hen we arrived we were seated promptly. I believe we were served by Azucena and she was amazing, always making sure we were okay and had everything we needed! We had a cake with us and she made sure it was brought out for us once we had finshed. Would highly recommend!!!

We booked for a birthday lunch. There was 4 of us, and we ordered 3 pizzas, 1 calzone, 3 soft drinks & 1 Cocktail. Everything was cooked beautifully, pizzas enormous as always. My Cocktail was delicious & quite strong. We couldn't finish it all, and were offered doggy bags which we happily accepted. Service was quick, and well natured. Cost was under £80, so quite reasonable considering the quality of food. Overall, a happy experience & we will certainly book again.

I ate at your restaurant on Wednesday 3rd January and when while eating I found a long hair in my food I was told by the supervisor that none of her kitchen staff had long hair and she upset me so much that I was in tears! I was disgusted by her attitude and having previously visited here several times and been happy this was a horrible experience

Didn't book table but didn't have to wait at all food arrived quickly but lasagne wasn't available

Delicious giant pizza with really good wine. Have visited a couple of times now and both times the food and service have been great. Strong recommend.

We decided to come here for a New Year’s Day meal. The restaurant looked lovely inside and out but we were highly disappointed when it came to the food and service. Larger groups of people who came in after us were served before us (there were only two of us). We asked for water when served our drinks and didn’t get this until after our food. I had to ask where the food was after an hour of being there, to which the waitress didn’t even come to our table, she made me speak in a loud voice across the restaurant. When the food came, it looked like a meal you would get from the canteen at school (we both had pasta) and it did not look like a meal which had taken an hour to cook. Not only this, no one came over to ask us how our meal was. The service charge was automatically applied even though this was not somewhere where I would apply a service charge. Terrible would be a generous review for this restaurant.