Bella Italia Southampton Hanover in Southampton

Excellent service Tasty food All what you can ask for Marco pollo pasta was outstanding King pray starter Will come back again

Great service really friendly, the food was delicious and good value for food. Definitely recommend, only thing i could say was felt a little rushed with the food. Karen served us and was very sweet and helpful.

Muy buen lugar sin duda recomiendo en venir aquí Karen tenía un servicio al cliente brillante y era muy amable. .

Lovely food great service prices good will definitely be going back. The meat balls and spaghetti is amazing

Come take your picture with our banging pint princes

Fries were stone cold!, the lasagne was tiny and dry for £15, and the rest was just poor quality and small. I won’t be ordering from this restaurant again as for the money was very poor ! Even though there was 40% off (promotion) it was still very expensive for junk !!…..AVOID !

We visited Bella Italia expecting a nice meal and cosy, familiar atmosphere. Unfortunately, the service was incredibly poor. After being shown to our seats, we were completely ignored for around 20 minutes—no menus, no drinks, nothing. Went to the loo while waiting and they were in a disgusting state. In the end, we decided to leave and take our business elsewhere. Thankfully, we chose L’Osteria in West Quay 2, and the difference was night and day. The service there was fantastic, and they made us feel valued as customers. The ambience was uplifting and welcoming - a complete contrast to the depressing air at Bella. It’s a shame because Bella Italia used to be one of our favourites, but with service like this, they’re in real trouble. Meanwhile, L’Osteria has gained two loyal customers!

Good Italian restaurant especially with £5 pasta offers

good food and excelent customer service, had carbonara and garoic bread, perfect combo Will be returning in the future

Super late arriving and was so cold even though the driver only took 10 mins to get to us. Tried to call the restaurant when the approx wait time got up to 3 hrs from time of order and they just put us through to somewhere that didnt pick up the phone. It was then sent out immediately so probably a forgotten order

Always eat here when shopping in town, the food is always tasty, never have to wait too long for service and they always cater for my fussy little ones.

Went for lunch last Saturday and was so impressed with not only the food but the service also! Definitely will be returning

Great food and friendly service. Would definitely go back again

Friendly staff and delicious food, especially the Carbonara. Would definitely recommend this place.

Very good food at a reasonable price and the service from staff was excellent.

Very nice and comfortable place. Food is good and tasty. I used to work at this restaurant several years ago. My former colleagues are kind, friendly and hardworking individuals. It was a pleasure to work with them. I had a great time working with them at this restaurant.

What you expect from this Chain restaurant. Affordable, with plenty of options

I think I had the most fantastic experience here! I had the Marco Polo pasta and asked for some hot honey drizzled on top. The staff were so kind and brought me exactly what I ordered! When that pasta entered my mouth, it was like fireworks went off in my mind like in that scene in Ratatouille!!!! YOU HAVE TO TRY IT, coming back to grab the exact same thing. Thank you so much:))

Lovely staff, very accommodating. Headed there as I could have sworn I'd read reviews saying it was dog friendly, however it is only guide dogs allowed, so we had take away instead. Food was great. When the seating out front returns I think you can sit there and bring a dog.

DONT EAT HERE. my sister and I visited for lunch last week - we have selected this place each year for many years now as part of our Christmas56 shopping day. When we went to pay the waitress said that the payment hadn't gone through, she set the card machine again and I retried. this time it succeeded and I was given a receipt. According to my bank statement they have taken the payment twice - £50.73 each time. I have called them 5 times today to get this sorted and its impossible to speak with a real person. the digital options don't allow messages. the website doesn't provide a mechanism to leave this information and the feedback requires me to comment on each of their questions and rate their service - not this aspect, so its useless. Its a week before Christmas and I am £50 short with no apparent means to get this resolved. hoping it was a genuine error, however the waitress didn't give me a transaction voided receipt for the 'cancelled 'transaction, which leaves me wondering....

Well I & my wife were shocked, starters really very poor value for money. I had the green olives for £4.95, the day after I went to Aldi & bought a jar with 5 times the amount in for £0.89. The wife had an Appletise drink for £4.50 & we found this at half the price retail. Main dishes were OK, but again didn't stand out from what we prepare at home for a quarter of the cost. I'll not be going back!

very good food and drinks and lovely staff and very helpful, had a good overall experience and would recommend.

This place is normally busy with diners pretty much everyday but today seemed like a ghosted restaurant! The waitress was unhelpful, ignored to answer my question regarding my food. The cutlery just didn’t look like it was ever washed cleanly! It looked like someone had a meal beforehand and it was just left it for the next customer! Wouldn’t dine at this branch ever again! The food was awful, still defrosting…😏

Our small family group went for the three course set menu. There was plenty to choose from. No booking needed although we were asked if we’d booked a table ahead of arriving.

Isabella was an excellent waitress! We all loved our food, and had clean plates! It was delicious. Great for gluten free! Thank you!

Absolutely amazing service and food here! Would recommend to anyone, especially for those with gluten allergies or intolerances etc!! Such a lovely, wholesome vibe with amazing service especially from Isabella our waitress!!

Great atmosphere! Isabella was lovely and really helpful! Delicious food and relatively quick service. My friend is gluten free and was catered for really well.

Went to bella italia for some food with my partner, up on entering you could smell Christmas already really nice decorations, we were greated by a nice smillie lady that sat us down and ask about allergies and me as i have a gluten intolerance was really happy to know that they care about it. Food was amazing and service was great Christmas new drink cherry sour was lovely and my gluten free pizza was even better. My partner was happy with his food as well, we will definitely come back

Fancied a special occasion celebration. Never been before. My partner was presented with a wrong meal. Waiter said he'd misunderstood thevorder and replaced it foc. Everything was hot and waiter/manager was very attentive despite it being a Saturday and being very busy. Would I go again. Yes definitely.

food was cold and wet no flavour on the carabonara at alll AVOID

My food was really good and our server Karen was really helpful and gave great service

Had a great time at Bella Italia, our server Karen was lovely!

Karen was wonderful, polite and helpful! Thank you ✨

Really nice food and great service from Caroline.

Karen was our server and she was very good.

Great service and food. Our server Karen was great and was always helpful to our needs.

Karen was a great first aider when i smashed my glass, food was served well

Love the informality of this long standing restaurant. Food was great and not overpriced. Great table giving us privacy and comfort- not all packed together.

DELICIOUS lasagna. 😋 It was juicy, tasty and well-cooked, although over-priced in my opinion. I used my'tastecard', 2 for 1, which lessened the blow! In most places it would come with garlic bread, but sadly not here.

Extremely small portions even the children remained hungry. The lasagna had an undercooked tomato sauce and key ingredients were missing. They were out of stock on some of the dishes as well. Extremely disappointing!

Good food good service really nice place

Food arrived cold like it had been in a fridge pasta dish was completely ruined. Delivery guy got lost.

Earlier today we had lunch, the waitress on duty Isabella was excellent. The food and service was very good, highly recommended to family and friends

It was a Monday lunch so not busy anyway, big shout out to the lady who waited for us, really friendly and helpful thank you very much.

SUPERB!!!!! Everyone was so very friendly

Amazing meal today, food came out nice and hot and well presented,brilliant and friendly service and very accommodating, will definitely visit again

Bella Italia is my favorite Italian spot in Southampton! The pasta is amazing, especially the Lasagna – a must-try! Prices are super student-friendly, and the atmosphere is cozy and welcoming. Highly recommend for a tasty, budget-friendly meal!

Attended the restaurant last night with our two young children. Ordered our drinks straight away via table service. Lady was called Karen, she was very polite. I then attended the restroom and noticed the same female distraught in tears. This was down to a disgruntled customer. It was evident being there for 30 minutes that it was not achievable for two waitresses to cover the volume of patrons. Dede was also very polite and explained about the volume of customers and knock on effect to customer service. Great food, however requires more waiters/waitresses to “fix” an obvious issue.

Food was lovely and service was fast, kind staff. Some of the nicest pasta I’ve had and loads of choices.

The food was good! But the issue was one of the waiters. We asked her for the bill and she said she would bring it 5 minutes later we hadn’t received it and she was talking to her friends, so after 5 minutes we asked her again and she asked another waiter to do it. That waiter that she asked was lovely. The waiter that was talking came back took our money then went to her friends and started talking back about us saying we’re impatient and need to wait. Even though it is their job to be nice and not just talk to their friends the whole time

Love the Lasagnia, friendly staff. food came out a bit slow but staff was very friendly. will def come back. nice starters

As always Bella provided great customer service as well as delicious food . Prices affordable. Set menu great choices Defo keep coming back

Food was lovely my calzone was spot on, the service from my waitress was amazing I belive her name was Didi nothing was to much for her, will definitely come back

Good and lovely food congrats to the chef. Dede gave to us a good and fantastic service, thank you

Forgotten about a lot, placed in a corner, incorrect food and staff didn't listen properly when ordering and explaining issues. Waited for ages whenever we spoke to someone. Was compensated half of the bill after making me cry. (this was 2023) had better experiences before this.

Thank you Dede you're amazing :) Provided a excellent service with amazing sugestions about the menu and cocktails. Ciao, We will return

Take like a cheap microwave meal wouldn’t recommend . Meatball were like rubber and pasta carbonara had no flavour and bacon that felt like it could break a tooth . Staff are nice but wen u go for food you want the food to be nice not just the staff

Came here for my daughters birthday and had a wonderful evening. The food was great I'd highly recommend the calzone and cookie dough for dessert. We all enjoyed it and will definitely return. Only small thing was the service at the beginning was a little slow and it wasn't busy but the staff were friendly.

Recently visited with my family for diner and had a great time. The meal itself ticked all the boxes and was exactly what you'd expect but the customer service was outstanding. Even during the busy rush our waitress, Karen, ensured all our needs we're met and served us with a smile in a timely manner. We will definitely be coming back again!

Came in for my friends 20th birthday, and was taken care of by Karen who was very lovely, it was a very busy night but she was constantly running around and deserves a lot of praise for her hard work tonight

It was 2hrs late, stone cold and all chewy

Had a very lovely time, Karen is such a lovely employee

Amazing food and service. Highly recommended for pasta lovers. Server Karen was very helpful at helping us choose vegatarian dishes.

very nice meal at bella today. must applaud the team for working so hard considering the restaurant was full. our waitress was kind and made sure we were okay at all times.

Lovely dinner at bella italia. Staff was working as best as possible to make our experience good and chefs cooked lovely pasta for us. Highly recommended for families.

the food is very tasty and Mrs. Izabela was very nice to us and served us as per the book

The food is delicious. Staff îs amazing, especially our server Isabella. The atmosphere is very nice and the prices are great.

The food is big and delicious. Staff is amazing, especially our server Isabella. Very nice atmosphere and great prices.

Very small and poor pizza for the price.

There is absolutely nothing Italian starting from the menu which is truly embarrassing. Pizza with indescribable dough and a musty smell in the room. The sign would have to be removed.

Food very tasty just a shame it was cold when arrived

The restaurant was about 50% full, but there were only 3 staff. Took about an hour for our food to arrive. The food was ok, the restaurant was very noisy, like kids party noisy.

Delicious food and friendly waitress. Nothing was too much trouble.

Me and my family came in to have a final meal before my younger sister starts uni, the staff handled everything we asked well despite my mum having very complicated dietary requirements, we did have a small issue with the garlic oil at one point but it was easily fixed and despite my dad making our waitress uncomfortable or singing and talking too loud, she handled it so well , I saw the name on the receipt was Alice, thank you so much for a great time and I apologise for all the trouble she was amazing!

The staff are friendly and the shop is well set up. The meal were generous and delicious. I ordered prawns as a starter. Sea bass and pasta as staples. That's about 40￡ in total. But for a solo meal, it costs around ￡20(if you don't order two main courses like I did）. Everything is good!

Our server Karen was great! Very accommodating and helpful!

Good food, quick service, and our waitress Karen was very happy and helpful. Service with a smile

Good food and great service from our server Karen

Lots of gluten free choices, good discounts and our server Karen was lovely!!

We were celebrating a reunion. The atmosphere, the friendly staff and the lovely food made our day. Thank you!

Fresh food and very good, and the staff is very kind and gentle

Amazing gluten-free options! Mozzarella garlic bread was fantastic. Many gluten free pasta dish options (penne pasta only) and multiple gluten free dessert options.

Great cocktails and very friendly staff. Had the spaghetti meatballs and calamari, the food came out quickly and was hot and delicious

food quality and delivery time was amazing. food portion sizes are tiny given the high prices so pretty disappointed overall

Izabela service was outstanding

Miss this atmosphere fill like at home ... Friendly and good food🫶

Good food, welcoming and helpful staff. Izabella, very lovely quick serving and nice atmosphere.

Karens service and vibe was amazing

We were welcomed as soon as we came in! Food and drinks came fast! Our server was amazing! And meatballs were outstanding

Karen our waitress was very nice 🫶🏻

Karen looked after us really well, lovely celebratory meal- thank you!

very good place to eat food was lovely and Karen was a lovely waitress very helpful and nice!

Karen’s service and attitude was amazing! Made our experience totally worth it!

Fabulous coffee and a fabulous waitress Always smiling and makes me want to return

It was my friends birthday and the food was lovely but the service was even better from the 2 ladies i belive Didi and Nati was there names, it was fairly busy for the 2 of them but still they were so nice and attentive one of the best service I had, will definitely go back

Karen was so lovely and attentive tonight. She delivered our food quickly and ensured everything was okay. Thank you for your customer service, and credits to the chefs the food was amazing. The restaurant was clean and everything was laid out pristine. Thank you we will be back :)

Amazing hospitality by staff. Delicious Italian cuisine. Would definitely recommend just for the service offered.

I came to the Bella Italia restaurant with my friend for lunch and the food and service was good, I had the spinach and ricotta Cannelloni very tasty. Would go again

The carbonara is literally an abomination on a plate for a super high price. Advice: buy ingredients up to £10 and make your own carbonara at home, don't pay super inflated premium prices for frozen microwave bland food. Bella Italia is a joke.

What a great venue this is located just off the main precinct and when we are in the area we always head to this restaurant. We dined here a couple of times this week and we had two wonderful enjoyable experiences, food, atmosphere and of course great service just have to keep coming back to experience it all. Our recent server Dede was as always very attentive from our arrival and throughout the evening, thanks again Dede for making our eating out experience very enjoyable. Tried a recent option to the menu the Marc Polo and this was a real tasty delicious dish with good portions can highly recommend. We just love the Italian way of dining with the great food and the relaxed atmosphere when the staff make your visit so welcoming, congratulations team Bella Italia and until the next time, arriverderci 😎.