Lookout Cafe in Isle of Wight

I recently visited Lookout Cafe and was thoroughly disappointed by the disgraceful and rude behavior of the Lady(may be owner). From the moment I walked in, it felt as though I was an inconvenience rather than a customer. The person behind the counter was dismissive and barely acknowledged my presence, making me feel unwelcome. The overall service was shockingly poor, with showing a complete lack of basic courtesy and professionalism. Even simple requests were met with eye rolls and sighs, creating a tense and uncomfortable atmosphere. It's clear that customer service is not a priority here, and I left feeling thoroughly disrespected. I would not recommend this place to anyone who expects to be treated with common decency. The man was Utterly RACIST. I couldn’t tell every bits of conversation was made here - however contacting the local council to have a decent check on them.

One of the best cafes in Shanklin. Always get a friendly welcome, plus a bonus as dogs welcome. Lots of places say they are but only outside......Food excellent and good value for money,

Very clean. Cafe was busy but the food was freshly cooked and hot.

Nice meal on first arriving on Island

Lovely food and atmosphere and perfect location

Service was okay. Food (what we actually received instead of what we ordered) was okay. Ordered an item off the 'favourites' menu but wasn't actually what it was advertised as. Note: if anyone wants to order their steak and kidney pie, it isn't steak and kidney (not like a Pukka where there are hints of kidney existing in the pie) but a plain steak pie. It was ordered twice but not once were we informed they no longer do steak and kidney, again, despite still being advertised, and that it was just a normal steak pie. Ruined that dining experience and won't be going back, which is a shame as I have heard many a good thing about the place. But since their chef left, it looks like it is all quick, cheapish stock from Bookers Cash and Carry

Great food, great view, friendly staff Only downside no customer loos

Lovely cafe and the food was amazing too. We would definitely come back.

Lovely cafe next to the beach and food was really good! We had a full English and baguette!

Just had a ham ploughman’s, OMG I paid £8.50 for it, 2 slices of thin ham that probably came from the pound shop, 2 Silverskin onions a spoon of coleslaw, guys a ploughman’s lunch should not be like this, put some effort into it and buy better products, the Crab Sandwich was only added to the middle of the sandwich the outer edge was just stale bread. If you are offering fresh crab then don’t mix it with mayonnaise, because you can not taste the freshness and customers don’t know it’s fresh. Sorry guys, also you need somewhere you can wash your hands, the lady serving had her feet on the chairs laying back, last thing please do not let customers in with bare feet it’s discussing.

In my opinion best cafe on the island the food and price is spot on also love the decor and memorabilia of old shanklin pier photos and seaside feel

Great English tradional seas side cafe .. Love eating here sitting outside in the sun

Great location, good coffee. And food, will go back. Went back, nice to see it is consistent. And again, still good.

The food is average. There is no customer toilet, if you have lunch with children there, and the kids need a toilet, you'll have to walk all the way back, queue up for the public toilet. We have to give up our food and go. What an inconvenient and inconsideration.

We visited on a rainy summer day. The lady of the café was very polite. We ordered scones and tea. We had a lovely experience. Scones were warm and delicious.

Delicious crab sandwiches, fresh and beautifully presented with a nice side salad. It's lovely that this cafe is licensed so we could have a wine and a beer with our lunch while watching the world go by on the seafront.

Lovely hot traditional breakfast. Sat outside with a beautiful view of Shanklin beach.

Best hot chocolate , lovely view

Very helpful people,and very clean

My wife and myself went to the cafe this afternoon, we both wanted a hearty meal and we certainly got that, I can’t recommend the lookout cafe enough, Great food great price and a worm happy welcome, will definitely be coming back.

Amazing food, great price and amazing view, highly recommend

Best breakfast on the island, sausages were perfect and pancakes are a must 5 star

Best vegetarian breakfast we got during our stay on IOW. Very clean and professionaly run cafe. Love this end of the sea front, as it's slightly more sheltered from the wind than the beach further up. Great view sitting outside, not to many passers by as it's the end of the beach. Definately return again.

Breakfast was really good , no grease . Clean premises.

Went here for a full English brekky yesterday, a lovely spotlessly clean place, with a fresh newly decorated kind of feel. Lovely staff, breakfast was excellent, we sat outside with our dog, under a nice umbrella which was much needed for shade, it was a beautiful morning, the view is great.

Nice place to enjoy an afternoon tea on the seafront. Also have full menu of popular dishes. Clean and efficient service. Good value. Would come again.

Very nice food, I’d recommend the pie of the day. Great fast service and the food was very hot and tasty. Definitely a place to go back to

We have just had a set breakfast at the lookout ,what a treat no grease whatsoever extremely well cooked and good quality &reasonable price lovely polite staff....WE WILL BE BACK ...

Fairly priced....friendly staff

Friendly service and great coffee. A little gem of a place.

The staff were really friendly, the food was freshly cooked with generous portions reasonably priced and very tasty, the place was spotless and a fantastic view.

Great breakfast been there every morning so far of our holiday and each day been the same an amazing breakfast would recommend and also lovely coffee

Popped for a sandwich & drink. Very clean place. Staff helpful.

Spotless, great menu selection, very friendly staff. Nearest toilet 75 metres away.

Alittle more expensive than other sandwich shops, however staff really nice and brilliant place to enjoy a sandwich by the beach. Parking is nearby, pay and display. Ordered a Tuna mayo baguette, they don't do paninis and it was absolutely brilliant.

Lovely, Friendly and attentive staff. Very clean with bright beachhl hut decor A Very Good English breakfast reasonably priced will definitelty visit again

Great breakfast and good choice

Lovely old coastal pub with excellent food, well kept beer and friendly staff

Ok for quick stop, service good but no toilets

Food lovely and fresh. Excellent service

Good friendly service. Excellent food and reasonably priced. Highly recommend.

One if my favourite cafes! Lovely owners and great good. Always a prompt service

Nice breakfast but they also do a variety of food and drinks. Relaxed atmosphere.

Lovely seaside cafe. Good atmosphere. Friendly staff. Quick service. reasonable prices. Definitely the place to go for a quick snack and a nice cup of tea!

Really lovely cafe, clean and the staff were so friendly. I had a cheeseburger and chips which was delicious, my sons had vegetarian breakfast and a bacon & sausage sandwich which they loved. I will def be coming back here, a real gem 😊😊

Great food, a family run business, clean, bright and our regular Sunday morning visit throughout the season. I would sat so much more but I don't want it invaded! 🤣

Nice beach side cafe with great food

Lots of money for little food, nice view though.

Very good cafe , never had a bad food ,very friendly we been going 12 years in the summer

The food is so good. Lovely people serving . It was great eating a roast dinner outside, looking at the sea. Defo going here again.

Used to go to the Lazy Wave for year but now they only sell burgers so really happy to have discovered Lookout Cafe. Lovely setting, lovely food and friendly staff. They don't mind beachwear too which is fab

Great location, best in the bay good food , friendly service.

Had màny great lunches and cups of tea, clean, friendly and covid Safe

Welcoming. Clean and well cooked breakfast. Been twice.

Use Lookout Cafe every time we go to Shanklin for lunch. Very nice thank you.

Lovely breakfast, mushrooms on toast with a fried egg, my partner had a prawn sandwich that was very tasty too. The view is fantastic by the seaside. The opening times on Google are wrong, we got there at 8.15 and was still closed and we were told by the staff that will only open at 9am.

Great café, friendly staff, good food & drinks, varied menu & good prices. I had the cottage pie, with veg, it was delicious, also treacle sponge pudding with custard, very nice, would definitely recommend. I've been back this week & had their roast, very nice, plenty of meat, veg & potatoes, very filling.

Really nice little cafe with a good selection of food and super friendly staff. After looking at a number of other cafés in the Old town with limited and overpriced menus, Lookout Cafe was just what we wanted. The vegetarian breakfast was delicious and the owners were even kind enough to swap our eggs for extra hash browns, great service!

Really poor quality food no toilet

Smashing little traditional cafe. Not overpriced like nearby establishments. Excellent and friendly service.

Friendly welcome and a lovely breakfast, prices are good too.

Lovely friendly service come every year and look forward to our breakfast baguette 🥖

Service is terrible. Refused service as they were too busy. We only wanted an ice cream

Our family of 4 keep coming back to this place every year and enjoy it every time. The menu is extensive (excellent specials) and the prices very reasonable. The Fish & Chips are excellent. It is in a wonderful location, the staff are friendly and efficient.Highly recommended.

Great place good food great staff and very strict on following social distancing well recommend

Lovely homemade food. Friendly staff.

Excellent food highly recommend reasonable price good service cant wait to it opens again next year

Lovely cafe, friendly staff and brilliant views

Lovely position by the sea. Good food and friendly staff. Spotlessly clean

Great speedy service, with lovely breakfast

Nice place to go for a snack when walking along the esplanade.

Not seasoned, fresh but lacking flavor

Excellent food great value for money & friendly efficient service. Highly Recommended. Still our favourite lunch spot. Still the best sandwiches on the Island. Will be back before we go home.

Great location, nice food and good prices !!

Nice and clean, lovely food, lovely people, wish we'd found this before ! Will return 😁

Lovely food always cooks perfect breakfast and snacks do not hesitate to use the lookout cafe you will not be disappointed have used this cafe for 9 + years every time we here on holiday great food great customer service great views

Lovely clean cafe and they do a lovely breakfast

First time at look out great food will definitely go again breakfast delicious

Nice place to have breakfast,had the veggie breakfast,well cooked and presented with friendly staff and great views of the sea what more could you ask for.

Great little place with easy going food. Very reasonable pricing.

Small, clean and staff very helpful.

Very good cream tea, very well kept, very friendly welcome.

It's like mum went to Iceland frozen chips the cheapest type of plaice??????? Frozen peas the slice of lemon was nice. My friend had veg breakfast can't go wrong with tin of beans frozen hash browns mushroom fried bread and egg!!!!! I DIDN'T ENJOY IT ONE BIT. WE LIVE ON AN ISLAND SURROUNDED BY SEA!! HOW HARD IS IT TO GET A FRESH PIECE OF FISH???

A really nice little cafe, right on the sea front. Fantastic at high tide!

Absolutely lovely. Staff are friendly and welcoming. Always the food is lovely.

Very friendly clean lovely food good prices

As other good reviews have said, this cafe is reasonably priced, with delicious food, good portion sizes and friendly, quick service. Would highly recommend!

lovely friendly cafe have gone back again always a warm welcome

Lovely cafe overlooking the sea very reasonably priced.

Surprisingly good food, far better than many pricier and trendier establishments.

Clean cafe,food very good and friendly pwners

Friendly with good food at reasonable prices

Good cheapish food, decent location

Great food at a reasonable price. Friendly staff and great location. Just over the road from the beach.

Great breakfast! Really nice service. Perfect view. Just a really lovely place.🌞🌸⛵️😀