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4.5

Based on 1.071 opinions finded in 1 websites

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Nº 99 in 405 in Stirling

CUSTOMERS TALK ABOUT DISHES WITH..smokedchickenscallopsporksoupcakechocolatesalmonpatemustcookedfishcarrotmusselspuddingbutternutpastabeautifulcoffee
Score

comment_iconOpinions

We hired this venue for a group of 50 friends from US, Australia & NZ, it's a fantastic location & we had a brilliant day. Just needed some old flower arrangements etc cleared before our guests arrived & a bit of a freshen up, but highly recommend this venue to hire!

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Charlotte H . 2023-08-19

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Great location for my daughter’s wedding. Thankfully the weather stayed dry for the outdoors ceremony at the lochside. Canapes were good. Unfortunately the wedding meal was a disappointment. It was embarrassing the number of guests unable to eat their steak as it was not fully cooked and raw inside. Not just rare but actually raw. The guests of course did not like to complain but the kitchen must have seen all the meat being returned. The lochside location was stunning, the staff friendly and the venue was ideal for a small party of 60. I could not recommend however due to the quality of food served.Owner has also not responded to complaint.

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Gordon . 2023-07-27

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This place is fabulous. The front of house staff were excellent; friendly and attentive whilst seeming genuine with it. The food was delicious. Flavours exquisite, fish and meat cooked perfectly. Portions exactly right. Honestly significantly better than some Michelin starred places I've been. I'd be perfectly happy to eat here every night of my holiday; and I haven't even mentioned the fabulous setting!

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Richard W . 2023-05-31

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We had booked a viewing 1 month in advance and had arranged for some family to attend alongside us, whom had travelled up for the weekend to attend. The night before we received a very short abrupt email to say they had to attend an event therefore our viewing was cancelled. We replied to say we were very disappointed, to receive an email back that simply said "sorry but circumstances outwith our control" So glad we actually had this experience now with them as I'd hate to think the experiences you would face with having an actual wedding date booked with them. Zero professionalism, would suggest they reconsider their morals and values.

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lwc . 2022-10-28

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So your loyal customers over the years do not matter; it seems its now an events and weddings venue only but no communication to that effect; so 2 wasted trips for us which were potentially quite special but disappointment all round - private function!

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ajdmouse . 2022-08-10

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So wanted to eat here however it is now primarily a weddings and events venue with only the odd weekend as a restaurant. Very nice staff member advised us of this as they were setting up for a wedding. Lovely location.

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Artyonetwo . 2022-04-12

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We where due to have our wedding here in Dec 2020 but due to covid we weren't able to have the day we had planned although the lovely owner opened up the venue for an hour on our day to allow us to come up and get married on our date at our venue with a small group of family/friends. They then held our date till Dec 2021 and we returned on our 1st anniversary to have the day we have planned previously. The staff on both days where great and couldn't have been more helpful and understanding. Throughout our special day the staff kept us informed on everything that was going on and if any changes where happening, they where also super attentive not only to us but all our guests. The food was delicious and all our guests couldn't stop commenting on it. We would highly recommend this venue not only for a meal with stunning views but for a personal and intimate wedding.

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LilyD562 . 2021-12-07

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Due to a clash of dates we were going to miss out on lunch at this restaurant and that would have seriously knackered our weekend celebrations; however, after a short email exchange the owner came up with a fantastic solution and saved the day! Despite having a wedding to prepare for, the owner and flat-mate arrived at our Carsaig rental and cooked a meal for 6 people. The food was fantastic, they joined in the banter and tided up when the meal was finished. I even got an extra helping of their Cullen Skink! Venachar Lochside, nice one and thanks.

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571alistairs . 2021-12-06

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We had the most delicious meal prepared by Venachar Lochside for a friend’s big birthday. Food and service was just fabulous. As we were staying nearby for a few nights we also visited for lunch and takeaway cakes for afternoon tea. Highly recommend the venue, setting, food and service.

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V3574MClesleys . 2021-12-05

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Travelled from Dunfermline today to attend a viewing here as a wedding venue. Upon arrival we find the venue was closed. Completely understand that there have been issues with the weather but to be met with a closed sign on the door and no courtesy call or email whatsoever to let us know not to visit or travel is very unprofessional. Such a shame but we won’t be back, not a great start and a 2 hour round trip!

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EmC17 . 2021-11-27

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The setting of this restaurant is really picturesque and beautiful. The food was ok. We were quite cold and the lights kept flickering in the restaurant all the time which were a little annoying. The waitresses were lovely girls and very attentive. Not to mention the beautiful dog that lived there. Would probably say it’s worth a visit if you’re ever in the area.

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Kerry1290 . 2021-11-13

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We were a bit early for our booking which wasn't a problem as we were greeted at the door with a hearty welcome! We were well looked after by an effervescent young woman, who couldn't have been more charming. Hearty portions of carefully prepared food arrived in good time from point of order and we made sure we skipped the starter to leave room for the dessert - we weren't disappointed by the expertly spiced apple and sultana crumble served with a jug of cream on the side - outstanding! Don't be disappointed - check the website for opening times and book before you go!

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lorneb333 . 2021-10-17

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Kind of amateurish. We arrived outside at 4:50 and enquired with staff member if still open. 'Yes but only teas and coffees' Perfect I thought, so got out the car and went inside. Then we got 'We're not serving because we're setting up for dinners' Eh??? How much effort is a coffee?? Standard rural Scotland attitude to service

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Tom M . 2021-10-03

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We arrived and stood at the pay-point at front of door waiting to be seen and shown to a table. Eventually had to call over to staff who were serving from the drinks/bar area to inquire if it was ok to take a seat? A stoney faced waitress advised ‘yes’ in a quite unwelcoming way… we finally received our menu and then food from the same non-interested person who clearly has no interpersonal/communication skills for the job. Mediocre all round!

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louisah868 . 2021-09-26

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Lovely location, nice interior, tasty good quality food. Let down by the service as we felt we were waiting around for ages to either have order taken or plates taken etc.

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DotCW . 2021-09-22

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This is the second time we have visited this restaurant and as other reviewers have commented the location is stunning and the food is of good quality. However, the customer service we received today was appalling. Things started to go wrong after we had finished...

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G8319CXdaveb . 2021-09-18

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I would really love to review the service and the food for this restaurant, unfortunately I can't as they cancelled my booking without explanation. I had this booked for the last month and confirmed on Sunday that we would be there on the Tuesday. On...

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Janus-7 . 2021-09-14

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Stunning food, great service, and perfect views! It's so picturesque, I can understand why people would love to get married here, the scenery is beautiful. We both really enjoyed our food, and despite the restaurant being full, the staff were really friendly and took the...

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Christina J . 2021-09-13

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The view here is beautiful. The food was also lovely, however we were a bit disappointed as there were a lot of menu items that weren’t available.

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Gracie D . 2021-09-11

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Best restaurant in the area with a great setting. Cullen Skink and Seafood platter are both excellent.

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PeteLucy434 . 2021-09-09

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The glorious weather was certainly a factor in making this meal so special. The girl who seated us was happy and very helpful. The view from the deck was stunning and there was not a ripple on the surface of the loch which reflected the...

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Banjoscot . 2021-09-05

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We ate here on our last night on holiday in the Trossachs. Easy to book online and glad we ate early (6.30) before it got full. Only 2 staff serving but service was prompt and friendly. We chose the 2 sharing platters, one fish and...

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Dashlife . 2021-09-04

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First rate seafood in a magnificent setting with friendly and efficient service. Best Cullen Skink ever tasted - a meal in itself! Delicious mussels too.

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Fensurfer . 2021-09-01

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What a spot on a glorious September afternoon! Landscape splendour of the highest quality. Delicious and well presented food. (Good) (Bad) - table booked for 14.30 and advised by Maître d', (a young woman with a booming voice) on arrival that "we're running about 20...

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Nicholas S . 2021-09-01

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Amazing surroundings and fantastic food. Service was fantastic. Both my husband and I, and children 4 and 6 felt very comfortable and welcome there! Lovely place to paddle and relax in the loch after eating. Just beautiful! Can’t wait to go again!

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mushgal . 2021-09-01

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Cracking little find! We dropped by for lunch without making a booking and the staff gladly accommodated. Food was lovely, nicely presented and wow what a view!!!

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LWaugh2011 . 2021-08-22

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We had a fantastic lunch at the Venachar Lochside. Really enjoyed tasting the local gins and their own ale. Was really hard to choose what food to order as such great choices, but the lamb in particular was delicious! The staff were really friendly, despite...

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I4719EOrachelh . 2021-08-22

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We had dinner here on a bit of a murky evening but the view was still lovely. The food was great as was the service. Staff were very friendly and helpful. We had the chicken tenders and the portion was very large, although we still...

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DAC72 . 2021-08-09

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Really good food and great atmosphere, hard working and friendly staff. Lovely local produce well prepared for a really tasty lunch...we'll be back!

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TomMcG181 . 2021-08-06

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Make sure you book before you go, you do NOT want to miss this experience! The staff are really friendly, welcoming and knowledgeable regarding the dishes on the menu. Every course we had was delicious. We did have to wait a little while for our...

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Rosie_Smalex . 2021-07-31

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Fantastic food, brilliant service and spectacular views. Excellent choice and variety of menu, lovely ambiance and made our little dog feel very welcome. Thank you for a fantastic meal, we will definitely be back. Nice drinks menu and food menu. Thank you for a lovely...

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Karen B . 2021-07-30

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Beautiful setting on Loch, food not up to the standard, had far better Bar meals, my duck dish was only luke warm, plate cold

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ERMElginScotland . 2021-07-10

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Wonderful location and amazing food, vegetarian options outstanding, so tasty and presented beautifully Staff attentive without being intrusive Definitely a place to visit

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Karen7333 . 2021-06-23

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Been looking to come here for a while and booked to go for lunch as a family. I wish we hadn't if I'm honest. 1m covid spacing just isn't utilised and you are uncomfortably close to strangers at the next table. Ordered the fish and...

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itchybergerac . 2021-06-20

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Had one dinner here during our stay in the area. Great setting on the side of the loch. Started off sitting outside, but once the sun went in and the wind picked up, we moved inside. Beautiful view across the water. I had a wonderful...

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Mark P . 2021-06-13

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Stopped here for coffee and were lucky to get outside lochside seat. Good service. Good coffee and tea. Friends said the scones were tasty. However, no gluten free options at all! Really disappointing.

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Lancia50 . 2021-06-09

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We arrived to be told by a young waiter that things might not go smoothly as they had recently reopened and it was several new staff's first day.His mask stuck below his nose did not inspire confidence. But his prediction was sadly correct. Our drinks...

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Strathnavar . 2021-06-05

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Lovely bar, and everyone was friendly. We were just left alone for a bit long between drinks and it was hard to get the waiters attention.

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GoPlaces08037678265 . 2021-06-02

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Nous avons adoré !! Le menu est intéressant et plutôt créatif. La carte des vin est correct. Le service un...

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70edd . 2021-06-01

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Lovely visit whilst staying locally. Modern vibe and great views over the loch. Fairly pricey but great quality, well cooked dishes. Energetic, friendly and attractive staff. We’ll be back!

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JMacToon . 2021-05-30

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First visit , we had a wonderful lunch in a special setting with great staff who made us feel very welcome would recommend it great value first class food.

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norried492 . 2021-05-27

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We went a couple of days after reopening, good service, and main of duck was excellent. Starters equally good although the Cullen skink was not hot but we were ravenous. We were slightly concerned after reading recent reviews but pricing had changed although we would...

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Joekar123 . 2021-05-22

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Visited for evening meal on the restaurants third night after reopening post lockdown and had a great experience. The food is excellent, fine dining without being too poncy. Service was fantastic, very friendly and attentive. Best of all, the uninterrupted view over the loch makes...

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leeds_lifeguard . 2021-05-21

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Excellent meal, great location and perfect service. We had an evening meal at the restaurant and couldn’t fault it.

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AlanJAtlind . 2021-05-20

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Nice place to eat, and food is good Lovely staff But the menu is the problem £11 for a bowl of cullin skunk £15 for a burger Come on guys, your menu is over priced, on the edge of ripping people off, at the end...

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John M . 2020-11-14

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What a beautiful spot and find! Clean cosy and unreal food. Butternut squash and Parmesan soup was the best I’ve ever had, haggis croquettes, Sunday roast and vegan salad were all beyond delicious! Beautiful setting, even on a cloudy rainy day. Staff were v helpful,...

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551AmyW . 2020-11-08

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Stopped here today for coffee and cake which was lovely. Excellent service and staff were definitely on the ball with Covid cleanliness. Watched as they pre cleaned our table and our chairs, all spotlessly clean. If we hadn’t been heading back to our hotel for...

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knittinggranny . 2020-09-19

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We stopped here on the off chance on a gloriously sunny day and were lucky to get a table. Delicious lunch, best Cullen Skink ever! Nice wine and the most romantic Loch side wedding to entertain us in the garden 👰 despite being so busy,...

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Christabel S . 2020-09-18

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Stopped here for lunch after a big walk and we were so glad we did. The food was delicious and the staff were really friendly. Highly recommended!

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foodieinspiration . 2020-09-15

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Popped in for coffee and cake, it was raining and blustery and had sit outside as we was told dogs aren’t allowed inside even though there was hardly anyone inside. Forgot to mention the owners dog was inside the restaurant so this contradicted any hygiene...

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Richard M . 2020-09-04

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Nice TrEat On a busy weekend we were lucky to get a lunchtime table at the last minute. Very efficient service from the minute we arrived...covid check in and preordering set up made for a short wait for service. Food and drinks top notch, especially...

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molk01 . 2020-09-02

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Food here was lovely, especially the Cullen skink. Service was a bit slow, but overall the meal was a success for the whole family.

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358victoria . 2020-08-31

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Amazing COVID safety in place. Wonderful views. Nice food. Tables are available inside and outside but a booking is required.

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Grace137 . 2020-08-31

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In one weeks holiday we went twice for a meal and once for coffee and cake! So you can see why we give this such a big thumbs up. The fish and chips were excellent , lovely fish in a light batter and proper chips....

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Robtt . 2020-08-31

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Went here for lunch as had heard excellent things about it, the location is absolutely lovely, we were sat on the deck (despite being told we’d not be when I booked). The food was honestly stunning, I had an amazing carrot soup, chicken and a...

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Jmcwitch . 2020-08-29

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A delightful lunch in the most spectacular setting at a great price. Excellent service, views to die for and food that is divine, all at a great price.

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Webberlus . 2020-08-24

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My wife and I got married here back in 2012. We’re not from the area so this was the first time we’d returned since. We only had time for a brief visit so stopped by only for a cup of tea and a slice of...

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herronchristopher . 2020-08-22

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Enjoyed our lunch very much. I think due to Covid you could only eat outside and they do have a gazebo so I don’t know what happens if the weather is bad .

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susieBath_England . 2020-08-20

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Despite this restaurant taking health precautions during this difficult time it would be remiss of me not to mention that it lets its patrons down badly by the conditions in their toilets. As the Male toilet was out of order (it was being used as...

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lenohara47 . 2020-08-17

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Long wait for the food was fine because the view is outstanding. Unfortunately it wasn’t worth the wait. We went for the burgers which came on stale super sweet brioche and the burger itself was very dry and tasteless. The chips on the other hand...

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Pluckychick . 2020-08-16

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Great restaurant that is somewhat off the beaten track, but nice to stop by for food. The scenery from the restaurant is amazing, especially on a good day. The food is quick to arrive, and delicious. Would definitely come back!

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masterofninja . 2020-08-13

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So having seen the chefs on the GBBO Professionals i immediately googled the restaurant and was very impressed by the pictures and the menu. With my daughter coming up from London for the first time in 6 months we decided on a nice drive and...

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stewie1025 . 2020-08-07

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Eat out to help out this restaurant not taking the opportunity to get new local customers. First phone line not working and no reply to email to book. We took a chance and to be honest food was okay nothing special... they serve your food...

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Atiza . 2020-08-05

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Very good at check in , taking name phone number , temperature check and applying hand gel and policing the toilets ! ( remember to clean them during service !!) Sadly when I booked no mention of a very different food service . Restricted menu...

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Seafoodjim . 2020-07-31

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Lunch with family.. Limited menus due to COVID.. very understandable. Stunning views Great burger, fab Haddock and chips.. and that tartar sauce was heavenly. Of the 6 mains in the menu - 2 things weren't available!! Me and my son(12) ordered double main courses.. just...

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DrTripV . 2020-07-21

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Sitting by the lochside this little place does some lovely 'home cooked' dishes. Great for a lunch in the large airy dining area or, on a good day, out at the tables by the lochside. Also lovely coffee and baking (scones were delish as was...

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weeman55 . 2020-02-26

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Went here for lunch after The Byre “couldn’t cope’ with serving us a bowl of soup at lunchtime. Nice setting, good food. Let down on this occasion by somewhat inept service. They were a bit slow to get us seated when we arrived (despite there...

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374euanm . 2020-02-23

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The views here are stunning and it is definitely worth the drive to eat or drink here. The food is also lovely. We had sharing platters, soups, salads, scones, coffee cake and carrot cake and everything was delicious. The menu has plenty of food options...

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katiebH3647AQ . 2020-02-22

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The most beautiful of settings in any weather.We had the fish sharing platter and it was stunning ...The BEST we have ever tasted.We look forward to our return visit. Do not drive by they even do stunning coffee’s to takeaway.

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CNHandJAH . 2020-02-16

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Visited for first time today as a birthday celebration. Food was superb, excellent service and place had a nice ambiance. Views even on a dull day were gorgeous. Only downside was it was bit cold inside and the table where we were sitting over the...

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B2977NXsheilaf . 2020-02-01

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Brilliant find, does not look the most inviting from the outside. We needed to eat, late afternoon and had an excellent meal. Cullen skink for starters and pheasant breast for mains. Puddings are mainly just cakes. The bonus is the view. Staff are friendly and...

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Mike M . 2020-01-30

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Excellent eatery, with beautiful views, amazing food and great service. Very child friendly. No dogs allowed inside but the deck looks great and we will be back, with the hounds when the weather is warmer.

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HappiholzLancashire . 2020-01-23

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Food is very good, service to match. But the view just cannot be beaten. Overall a great place to spend lunchtime and enjoy a super meal too.

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Keith C . 2020-01-23

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Lovely stop off on the loch tour and although expensive the food and drinks are excellent. The view was amazing too.

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NorthWestJohno69 . 2019-12-24

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This is a must stop venue if travelling near Loch Venachar/ Callander. In a perfect position on the Loch shore, it has outdoor seating as well as indoor, with food of the highest quality. Upstairs is also a wedding/function room. On a sunny day ,...

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gordonr582 . 2019-12-02

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My wife and I visited with another couple after a glorious walk in Callander on a sunny winter afternoon. With a window table we we able to enjoy the fabulous view over the lake as the afternoon passed and the sun set slowly. The restaurant...

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JKB59 . 2019-12-01

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Soup with the delightfully smooth texture of delicious parsnips flavoured with truffle oil was all we could managed after a lengthy bicycle ride through the wonderful local scenery on the most perfect frosty and sunlit day. Views to die for and food to match will...

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doolally2014 . 2019-11-30

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We often visit this area of Scotland and have wanted to visit Venachar Lochside for ages. I can't fault the place, especially the setting, the food or the service. The only thing was that it was far too hot. It was a sunny day, and...

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phoebe170 . 2019-11-17

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Booked for a family birthday celebration lunch. Prior to it we arranged to have flowers there, which were really lovely, and we were given a promised Loch side window seat. Service was friendly and helpful, and nice flexibility with the menu (offering an alternative for...

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jiminkendal . 2019-11-17

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We were spending a couple of days in the Trossachs, we were looking for some place to stop for a place to eat and we were heading for Callander when we came across Venachar Lochside. We were very impressed by the building, the views and...

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Milliespringer . 2019-11-17

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We met up with relatives for lunch. It was a sunny autumnal afternoon, the views over Loch Venacher from the restaurant were stunning. The quality of the food and the service was outstanding. We’ll definitely be back

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Elizabeth K . 2019-11-06

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We booked this restaurant after reading reviews on TripAdvisor, we were not disappointed, it is a spectacular venue with stunning views across the Loch, the food was delicious, too much to choose from and the staff were all brilliant, friendly and could do enough to...

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X4775ZNamyb . 2019-11-02

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Came with family for lunch on s gloriously sunny October day. We received a very warm welcome and looked after through the meal. We each had a starter and then the seafood sharing platter. Cullen skink, halloumi and tomato bruschetta, pate. Chunky home made chips,...

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estelleManchester . 2019-10-30

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Gutes Essen zu angemessenen Preisen in schöner Atmosphäre. Einzig die sehr lecker aussehenden Kuchen waren für unseren Geschmack etwas sehr...

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DuckDoc999 . 2019-10-22

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Imagine a full eatery on the banks of the lovely Loch Venachar, and only being run by 3 front of house (no wonder they were thin) and a non stop kitchen. We were welcomed very warmly, and we just had a tiny wait, but Bruno...

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26lillys . 2019-10-16

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My husband and I visited this restaurant for lunch on a busy Saturday afternoon. Service was extremely friendly, and the food was excellent. We started with the smoked fish platter to share – so, so good – and the only problem was that it was...

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Lucy E . 2019-10-14

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Popped in here after reading reviews. They were full but said to come back later which we did, especially after smelling the food. We enjoyed the smoked fish starter with fabulous Cullen Skink! Fresh mackerel received much praise from my husband as his main. The...

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JTken121 . 2019-09-19

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Myself and my partner had lovely coffees and cake here, so good we went back a second time! Victoria sponge and carrot cake were excellent. Lovely decor with old gin bottles used for water on the tables, and great way to reuse them! Nice service...

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z_s16 . 2019-09-16

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We stopped here on the way to Ben A'an and it really exceeded our expectation. The food quality was brilliant but the chef enhanced it all amazingly, We would highly recommend stopping here. The location is lovely and really compliments the visit.

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RossWilkins-Heath . 2019-09-12

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An overall lovely lunch. The chicken was one of the best chicken dishes we’ve ever had. Lovely location next to the loch. Friendly service. Will recommend to friends and family!

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675_sak . 2019-08-28

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Stopped here after a walk up Ben A’an, lovely setting and nice decor, had two Cullen skinks and shared the scallops which was another starter, soup was excellent, lots of smoked fish , nice piece of bread as well, it was a lot, and had...

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Davy492 . 2019-08-28

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Wir haben hier am Weg nach Callander kurz gestoppt, um einen Café zu trinken, zu entspannen und die Ruhe hier...

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martinaguegli . 2019-08-25

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Bellissima posizione sul lago. Personale molto gentile. I piatti sono squisiti, saporiti e ben presentati. Pubblico il menù per dimostrare...

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Laura T . 2019-08-20

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Went to Vanacher Lochside recently to attend a 60th birthday party. We were unbelievably lucky with the weather, sat outside and had an excellent time. The service was first class and food was very nice indeed. No complaints at all.

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Markeverett . 2019-08-17

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Literally came out out of here scratching spiders and webs everywhere. I think staff should be shown how to use a duster or Hoover. Food though was tasty and kids enjoyed there's if there is an even on upstairs expect wait.

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Cheggers1985 . 2019-08-14

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Schon die Lage des Restaurants ist einmalig mit toller Terrasse. Wenn aber erst das Essen kommt, wird es richtig gut....

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StefXXY01 . 2019-08-05

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An outstanding evening at Vennacher Lochside to celebrate a 60th Birthday. An intimate private party organised to perfection by Sam Davidson the Events Manager and his professional team. Superb food and wines in a beautiful setting on the Loch, starting with canapés on the lawn...

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JudithE393 . 2019-08-05

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On holiday near Stirling. Weather not great so decided to drive towards the Trossachs and remembered this great little cafe on the lake. Now on our third visit. We arrived without a table booked (recommended to guarantee a table!) and got the one free table...

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davidwA9034DK . 2019-08-01

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What a lovely spot to enjoy lunch lookingout across the loch. Food was excellent and service good. I would highly recommend this location.

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susiecollyer2017 . 2019-07-29

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What a fantastic location. There are stunning views across and up the loch. The food was very good. We had a BBQ menu and all the meat was excellent from steak to burgers. Very good service and lovely atmosphere. So why not a 5. The...

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steve333999 . 2019-07-26

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My son who has mental health issues and his son who by the way is autistic , came to mcnabbs to get out of the snow today. They were soaked through and were there to wait to be picked up,as they had been waiting two hours on a bus in the freezing cold. Having bought drinks in the bar , they were asked to leave because there was a funeral on. It wasn’t appropriate for them to be there said the staff . Was it appropriate when they bought drinks from you? How heartless do you have to be to throw a child a dog and two adults back out into the snow . You are disgusting shameless profiteers. Couldn’t you have offered somewhere else for them to sit ? Customer service ? What customer service? Shame on you .And just for an added bonus my grandson was so stressed he had a nosebleed. My son had already contacted me to ask me to come to pick them up and told me he had bought a drink and hot drinks for his family, no mention of you can’t come in or we can’t sell you a drink as this is a private function, so although the owner states I wasn’t there , neither was the owner as a staff member came over and spoke to my son, who says that he explained the situation and told the staff member my grandsons feet were soaking and he was freezing but was still asked to leave. I don’t have any bias, except for the treatment of my family. If you have no problem with your actions, why haven’t you mentioned the fact that you did tell them to leave after selling them a drink and allowing them in?

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A very poor experience in terms of food quality and service. It certainly didn't live up to it's claim of "equisite dining"...where we would.."Indulge in a culinary journey".(unless the destination was mediocrity). We were there as a group of about 14 in a private room for the xmas menu and we had eaten here the previous year also, when the food was OK, but not great. This year it was much poorer. The scallops were absolutely tiny! The cod was NOT cod, not sure what it was but as someone who has worked in the UK fish industry for many years, it was most definitely not cod. The same happened last year when it was a bass or bream fillet (also called "cod" on the menu) but was quite tasty so I didn't mind so much then. This time it was a fish with quite soft and tasteless flesh. We had to chase some drinks orders several times as they didn't appear, sometimes eventually turning up after about 20 minutes. The sticky toffee pudding was on freezing cold plates, which made the sauce cold and sponge barely warm...just about room temperature. One sticky toffee pudding that was ordered with vegan ice cream didn't appear until we had chased it a couple if times and everyone else had finished. We won't be back next year. Perhaps we should have complained more at the time, but it's supposed to be a fun time, not one when as well as chasing food and drinks, we have to moan about everything and kill the atmosphere.

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