Linnaean in Wandsworth

This was an incredibly disappointing experience. I took my best friend there for her 50th birthday bottomless brunch. Was expecting the menu and setting to be what was online and it could not have been more different. The food was below average and the manager / waitress kept reminding us of the time and when our session would be up. There was NO ONE else in the restaurant. We knew the bottomless brunch was for a limited time but to be told every 20/30 minutes was embarrassing! The food we chose was the mushroom carbonara - there were only about 3 mushroom in sight. Honestly the worst experience I have had at a restaurant for a very long time.

DO NOT PURCHASE FROM THEIR ONLINE STORE!! I purchased an eye liner from their online shop in December. I heard nothing about the order, so in January i started emailing them hello@linnaean.co.uk (this is the address given on all their correspondence, online receipts and website). I emailed several times and received no response. I then called the main number and spoke to Lisa, i asked her if she could please update me on the order- she asked me to send over my query to guestrelations@linnaean.co.uk. She assured me she would pass this along to a manager and they would get back to me. I received no response, so continued to call and email. To date i have called 16 times and emailed 10 times. I have never received an update on my order- it has gotten to the point now where i simply want a refund. However to obtain a refund has been impossible! I have called and called, I am repeatedly told the manager will call or email me, I am completely ignored. I have been told that they do not know how to issue my refund! I even offered to go in in person, they initially agreed to this, and then today (upon calling for the 16th time!) Was told that would not be possible. I have spoken to Lisa and another member of the reception team who apologise, tell me they agree this is totally unprofessional and then assure me they will contact the manager and owner, this is to absolutely NO EFFECT! I am completely ignored. I have never experienced such rudeness and diabolical customer service! It is incredibly frustrating. Being repeatedly ignored when i query what has happened is disgraceful. They have an online store but don't send the items you purchase and then don't issue a refund when they fail to provide the items you have purchased. I am told they don't know how to do this!! A total shambles! They also refuse to give out the name and details of the manager who is meant to contact me, but never does! I simply want a refund- its been nearly 2 months since I made the purchase. Based on this experience i will never visit this establishment and would advise caution to anyone dealing with them! After my call today, i was told initially they were 80% sure they had issued a refund! I assured them they had NOT! I asked today what on earth i need to do to bring this matter to a close, and was basically told they are at a loss to help me! I have been told their manager will be emailing me today to confirm my refund- I wont hold my breath!!

Almost 2 weeks after going to Linnaean to get shellac removed, my nails which are usually very strong, are still peeling off and cracking. The tools and products they used to remove the shellac is so damaging, my nails have been left like paper. I have never experienced damage like this when getting shellac removed and would highly recommend avoiding Linnaean.

I didn't enjoy my experience here and would not go back. I booked a deep tissue and Indian head massage online. I didn't get either. The masseuse just freestyled the massage and also went much further below the waist than is typical literally exposing my entire backside and pulling down my undergarments. In the US, it is literally illegal to pull draping below the waist. I never received the Indian head massage and the front desk refused to refund me for the service noting that they had to charge me for whatever I booked online (despite the masseuse not giving me the service). The food is what you would find at many cafes throughout London (or anywhere else in the world), and not worth a trip if you're a tourist. Overall, I was very disappointed. The website is not representative of the experience.

Amazing feeling eating here!! Jimmy the chef came out to serve me their homemade vegetarian sausage and as a vegetarian since birth I was almost fooled as it looked real and was delicious. Beautiful decorations inside, reasonably priced and great service!!

My daughter treated me to a massage at Linnean and I was really impressed by the whole experience. Sue, my therapist, was fantastic and gave me one of the best massages I have had. And as a former Beauty Director of ELLE and Red, I have had many over the years! I loved the ambience of the treatment room and the restaurant and we felt welcomed by all the staff. A wonderful experience all round. Definitely hoping to get back soon!

Amazing day at LINNÆAN 💯 I had a dream day pampering myself at this beautiful place all day long. Amazing idea for girls day out, premises can be hired for a private events too. The procedures are on top 🔝 The therapists are high level of professionals 😎 Food is delicious 😋 Special thanks to the amazing people who worked on my beauty this day! Lisa & Meme management team Irina Fenix - nail therapist Irina - facial therapist Eric Garcia - hair stylist And of course Magda - restaurant attendant

I went for lunch with my girlfriends. we were not happy with the service we received. the place is dirty, stuff seems to be not happy. Found out that the owner isn't paying the salary. If I had known I wouldn't even support that business. Very sad. No wonder the bathroom looked like this if there is no cleaners either.

Went with a friends for brunch. Found this place so overpriced and dirty. We had flies on our food and drinks, there was no napkins in the toilet and looked really gross. I wish I have never gone there.

Best restaurant/hair salon I have ever been to! I had the French toast and would absolutely recommend it if you go there, it filled me completely and I have no regrets, it was a mixture of sweet, crunchy (and vegan!) all mixed into one plate and could not ask for anything better, the staff are amazing, friendly and always smiling. I also had a hot chocolate which I also highly recommend, it was not to sweet and not to bitter. Next time I’m going for the massage (can’t wait!). Anytime you are in Battersea it is completely worth going. Five stars!

My breakfast was nice, but the vibe in the restaurant was quite bad, because I heard that owner not paying salaries on time and sometimes at all.. the staff looked sad and expressed how disappointed they are to work for free. But that is understandable of course..

I do find a hair salon and a restaurant together a slightly strange concept but luckily they felt separate when inside. This restaurant is pretty inside and quite small. I think they only do vegan options but the tofu scramble on toast was very nice and the portion was huge. It wasn't hugely truffley in flavour but that was probably a good thing. We also had proseco and found the whole thing very reasonable in price for London.

For those who love it organic, Linnaean is the place to be! Linnaean is a well being centre that focuses on making you feel beautiful inside and out. They have a very pretty restaurant that offers a plant based menu. I have visited here for lunch and afternoon tea already and I must say the food will always be lovely. For the afternoon tea, they have a good selection of tea choices. Also, the service will always make me smile.

Came here for breakfast. Food was decent but not that substantial considering the price. Given no other customers were in the restaurant at this time, the place felt quite overstaffed yet most of them didn't appear to have received much training. The woman on restaurant especially could have done with working on her people's skills. I was asked by three different members of staff whether I had a booking but the place was completely empty the whole time I was there so not sure why it was such a pressing issue for them. The place is aesthetically beautiful, true, but I'm not sure I'd go again.

I love Linnaean so much.the atmosphere, decor and the staff are so fantastic. I've had treatments from Sosy and from Florina and both were super professional and went above and beyond to make my experience enjoyable. They were super professional and thorough and it was a pure joy to be served by them. I also have had several drinks and vegan baked goods that have all been excellent quality. I will definitely be returning when I'm able because this place is truly fabulous!

I called to cancel an appointment (at the salon) 36 hr ahead since I tested positive for Covid. I was told I need to pay 50% of the fee since it is not 48hr before the appointment. I told them it is unfair since I am doing it for their staff's safety and they did not accept it. I then wrote a complaint email to the management and described the situation and warned them if I don't hear back with a free cancellation I will attend my appointment. 2hr later I receive a call saying that the consultant "isn't available anymore" for my appointment and they would like to reschedule. What a neat coincidence (?) or coward management! Shows how you respect your customers!

We had the midweek lunch at the …. We both are not vegan or vegetarian and were quite unsure what to expect from plant based menu. Young chef created something exciting and very tasty indeed. Pesto on sweet potatoes gnocchi was divine and red curry...

At first the restaurant seemed promising by online photos. When we arrived we didn’t feel we really got a warm welcome. The staff weren’t unfriendly but weren’t very welcoming and definitely didn’t seem pleased to serve us. In fact they looked a little confused and...

Linnaean is a wonderful place to be at. It has a restaurant, spa, salon & apothecary. I visited the restaurant with my friends. It offers plant-rich, vegan menu which by the way tastes great. Would love to go back for another pamper day!

First class service. Beautiful space, excellent staff, delicious food and tea was nice and hot. Really paid attention to food intolerances and extremely welcoming to our group and our 2 dogs. On top of that i drove from Suffolk and they even charged up my...

I’ve wanted to visit Linnæan for ages after seeing it on TV and all the pretty photos on Instagram. It definitely didn’t disappoint! Staff were welcoming from the moment I walked in and Maja who did my facial was fantastic. The food was delicious -...

Starting on a positive, the fit is stunning. I booked Via the Instagram booking system And I booked booked the ‘Susanne Kaufmann- Facial Discovery – 1h 15mins’. 20 minutes before my arrival I revived a call to ask if I was able arrive 30 minutes...

Lovely experience, served by the wonderful Kitty who was friendly and helpful. I had a lovely pornstar martini. Best one I have ever had.

I was served by a young gentlemen by the name of Zak he was so kind and made sure me and my family had a pleasant time. I will definitely be visiting again and I highly recommend this beautiful place.

Regularly go with my daughter..the food is always good especially the cakes.. a nice lively buzzy atmosphere, just love the interior, made all the better by Kitty who is always pleasant and attentive, making sure we are always well looked after, and made to feel...

We came for the festival on the 31th October and I was intrigued by Linnaean’s well lit side of the festival. I came with my friend to be welcomed by Fuad (our waiter) he offered us a drink menu with a variety of drinks, juices,...

Highly recommend!! Amazing customer service. Will definitely be returning soon . My servers name was fuad .

called in for breakfast I am gluten free had poached eggs on toast ,asked about the bread , it was all gluten free , it was the worst g f bread i have ever had. two others had the same they could not eat the...

We went to Linnaean for my sister’s 30th birthday. It had been on my list for ages and looked great. The booking process was easy except I had to chase for the final booking confirmation. We’d booked massages, pedicures and lunch. Once we arrived, reception...

Had a wonderful time, the cake was scrumptious. Had a wonderful server named Mercy. Will definitely be back again!

My best friend has had the year from hell and all of us friends felt she deserved to be spoilt for a day before the arrival of her second baby and when I found Linnaean by chance on a day out, I knew it was...

Today was beautiful dining here! Weronika served us with care & warmth making the visit even more amazing! The food was great and loved the vegan options!

Amazing aesthetics, delicious food and good service. We were served by Weronika - very attentive and lovely.

I took my mother to the Linnaean Cafe for her birthday treat. We both had the two course bottomless brunch. The food was absolutely delicious and we both thoroughly enjoyed it!! The service was impeccable. Archie the manager and Sotiri were really welcoming and friendly....

I had another gorgeous meal here with a girlfriend, the manager Archie went out of his way to accommodate a table for us despite being fully booked and our waitress kitty provided such a lovely service where we felt how genuine and friendly she was....

The bottomless brunch at this place is amazing. The place is just beautiful and the food was very tasty. Me and friends definitely tried to make a deal out of it, drinking many bottles of prosecco, but the costumer service was amazing. Veronika and Archie,...

We came for the vegan Prosecco brunch (to note there are options to make it vegetarian if vegan isn't quite your thing). Portions were small but tasty - the starter of smoothie bowl and also green matcha pancakes were great. The main meals of tofu...

I visited with a very cool friend who had discovered this place and we came for the bottomless brunch. The food was incredible and service was impeccable. We felt very spoiled with such attentive service and they were flexible to our menu choices. The vegetarian...

An amazing brunch with excellent food and cocktails 🍸 . Service was very well informed about food and drinks. Thank you Sotiri for all the advices . Everything you recommend was exactly up to my expectations. ❤️

Wow, what a disappointment for brunch today. First and last time sadly. It’s apparent IG-friendly decor and style are top priority here. And that’s fine! It’s lovely inside with very cool designs. I just wish that attention would be transferred to the customer experience- and...

One of my favourite places in London! The food is fresh, well presented, healthy and delicious! Cocktails were nice and the decor is lovely

Amazing value for money. The aesthetic in the bar is incredible and the food was the cherry on the top! Our server, Kitty, was so attentive and made our visit 10/10!

Great value and we had a amazing bottomless brunch with amazing food and great service. A couple of my friends are gluten free and vegan. The options for all of us were delicious. We were served by Kitty and she was fabulous. I would definitely...

With a lovely décor and great drink offer, it is a busy place with a nice terrace just opposite Waitrose We just had a bottles of wine which it was delicious, a Mai Sauvignon Blanc from New Zealand, all the wines are Vegan and Organic...

Me and my friend came here by accident. We enjoyed the bottomless brunch for a very reasonable £35, 3 courses and organic Prosecco ! The service was impeccable, especially from Veronica who couldn’t do enough for us. Will definitely return !

Had the most enjoyable time during my brunch. I enjoyed the decor, the ambience and the environment. Kitty was so attentive and thank you very much to her to making this time super lovely! I would 100% recommend the bottomless vegan brunch!!

Myself and my daughter came here for her birthday and honestly nothing could have gone better. We got bottomless brunch, I was able to substitute the mushrooms for the scrambled tofu on the buckwheat crepe with absolutely no issues, they were more then happy to...

Loved our visit to the cafe last week! The food was beautifully served and tasted amazing - many vegan options - definitely recommend the vegan kebab :) Our waitress, Veronica I believe, took great care of us, - especially helpful providing us baby changing facilities...

A hidden gem. Great setting and decor. Amazing food, very impressed with the value and quality. Topped off with wonderful service, especially from Archie. Can't wait for our next visit.

My friend and I visited today this gorgeous restaurant for a bottomless brunch and had such a great time! The atmosphere was lovely, the staff were very friendly and professional, the food was impeccable and very create! We choose the vegan menu and it just...

I was one of many customers treated appallingly by the owner this weekend. Also witness to staff being spoken to embarrassingly badly. Given the bill and told to leave our tables half way through eating - as they needed the space back. Owner made it...

My family had a restaurant as I grew up and my mother was particularly fussy which has always played a part in the way I would analyse an eating establishment. I cannot fault the food, setting or the staff. Sultirez, Julia, Oxana, Veronika and the...

Thank you so much Linnaean! I had a hair appointment yesterday and have never had a better experience - Craig did the most perfect colour which I couldn’t be happier with, and Andria did an amazing cut and the best blow dry. Absolutely everyone was...

I came to Linnaen as I had been to a different salon and had colour gone wrong... Lee was absolutely amazing, so friendly, helpful, saved my hair and gave me a brilliant ash blonde colour. There is such a lovely atmosphere, the whole team were...

It's such a shame I have to dampen my praise of this place, because the setting is lovely, the food is great, and the staff are excellent. The vegan chocolate pancakes were really good - and the whole experience is great. However, there is very,...

I had my babyshower recently at Linnaean and was blown away by the whole experience. We were greeted with so much happiness and joy! The staff had little surprises for me that made it even more special. We also ordered a cake that was so...

I went to the salon today to have my nails done and I am so impressed by and grateful for the lovely experience I had. The products used for nails are so much less chemical-smelling than in nail salons where free-from products aren’t in use,...

I booked a bottomless brunch at Linnaean with some friends from work. I wanted to try Linnaean because I had passed it a few times and started to follow them on Instagram and it looked so pretty there I wanted to check it out and...

Welcome to @linnaeanliving in 9 Elms, near Vauxhall in #London. Impeccable spa and vegetarian eatery. This is their 🥐 #Glutenfree #croissant with 🧀 melted gruyere cheese, and 🍅 tomatoes Beautiful presents and flavor. Best gluten free croissant I have had, ever... and service is really...

I came here yesterday with my friend for brunch. The brunch menu doesn't have a wide range but has enough for need to be catered for. Vegan and veggie options were great. We ordered our food but it came 45mins late. Staff were really nice...

I recently visited Linnaean for the first time and was very, very impressed. The venue is smart but has a relaxing atmosphere and the staff are friendly, helpful and attentive. The reason for my visit was an appointment with my hairdresser of more than 25...

I just loved it! The food is very clean and nice tasting, the service is very quite and super efficient

Recently had my an La- weave installed by Tony and I absolutely love it! The blend from my natural hair and the extensions is amazing and there is no line in sight! So a special shout out to Tony, thank you!!

They were really helpful with everything. Amazing service! Explained their services properly and were there always to help

Yesterday was the second time I visited Linnaean in the past 2 weeks and I cannot recommend more. Had a fantastic discovery facial yesterday, left there feeling refreshed, with the firmest skin I ever had, and a load of tips on skin care from the...

has a unique and faboulous concept. It is « a must » for people who love good food (vegan 🌱, vegetarians flexitarians) and are nature friendly. The ambiance and the atmosphere are really sweet and unique. Meals and beverages are so tasty 😋. It is an amazing...