Based on 614 opinions finded in 3 websites
Based on 614 opinions finded in 3 websites
Nº 58 in 347 in Vale of White Horse
Nº 2 of 8 Italian in Vale of White Horse
Opinions
Great quality food as always. Limoncello never disappoints. Amazing pizza and generally very authentic and delicious
Mark . 2024-12-04
MORE AT Just Eat
Fantastic family run restaurant. Their signature 'battered courgette' is well worth having. The steaks where a really good size, perfectly cooked. Highly recommend. Excellent service.
Vicky Johnston . 2024-11-21
MORE AT Google
Fabulous as always! incredibly tasty veal pizzaiola and garlic mushrooms. Highly recommended
Mark . 2024-11-19
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Had a wonderful evening, staff very friendly excellent service, food was delicious
Michael Pepper . 2024-11-08
MORE AT Google
Fabulous food, excellent service and a great ambience. Our first visit, but we will definitely be coming again. Thanks to all the staff.
Notlob21 . 2024-09-30
MORE AT TripAdvisor
Fantastic authentic Italian food at very reasonable prices. Highly recommend 👌
Sally Price . 2024-09-24
MORE AT Google
Food was lovely, staff even lovelier.
Leshna Shamloll . 2024-09-19
MORE AT Google
1st time visit, with a work colleague, didn’t want to eat at hotel, so gave this a try. Met the owner Salvatore, who showed us to our table, made us feel very welcome. Had a prawn salad for starter, and a lasagne for mains, didn’t need a pudding! Food was absolutely gorgeous, would go back.
Connector586331 . 2024-09-18
MORE AT TripAdvisor
A lively traditional Italian with great service. Freshest pasta presumably made on site and amazing lasagne. Everyone was impressed by good portion sizes too, a very welcome change from the usual chain restaurants
lankstarr . 2024-09-15
MORE AT TripAdvisor
Both the food and service were excellent and the restaurant has a lovely atmosphere. I also thought it was very reasonably priced for such high quality food and generous portions.
Anne . 2024-09-13
MORE AT Google
Booked Saturday lunch for 4. Food was very well cooked and presented. It was a treat to have beautiful cloths and napkins on the table. Restaurant was very clean and reminded me of quaint Italian restaurants on the Amalfi Coast.
Muriel Sowden . 2024-08-31
MORE AT Google
Complimentary bread and olives on arrival. Beautifully cooked home-made pasta. Super lunch.
Louise Dickson . 2024-07-27
MORE AT Google
This is the best Italian food i have had outside Italy. In fact, it’s on par with the best of the best. And why wouldn’t it be? It’s owned and run by an Italian family. The seafood linguine was beyond fantastic. My son said his pizza was the best ever and he lives on them. Makes chains like Bella pasta and Carluccios look very poor indeed. We were visiting Abingdon but will make sure we go back. This place is worth seeking out. Trust me.
Gary275 . 2024-07-26
MORE AT TripAdvisor
Lovely little restaurant would love if they seated people further apart though when the group is big. Otherwise nice pasta. Didn’t like the sliced veal as much but otherwise very homey dinner.
Angelina c . 2024-07-21
MORE AT Google
Can't go wrong here. However, beware you won't get pizza here. Which definitely isn't a bad thing. Italian cuisine shouldn't be defined by one food item and there is plenty of other delicious choices on offer. I came here with work as part of a large group. I didn't get to see the bill because someone else paid but the olives and bread provided upon arrival presumably were complimentary but I can't confirm that for certain. Please check other reviews! The bread and olives were delicious, the bread was slightly warm and fluffy and paired perfectly with the olives. Once we were all sat down and comfortable the waiter came and took our drinks order which was a mixture of softies, Peroni and two bottles of house wine. I had the wine which was more than drinkable. When the waiter came to take our food order, for starters I ordered the Grilled Sardines and for mains I ordered the Cannelloni Limoncello (veal filled pasta tubes). Both these dishes were delightful and I personally preferred the sardines as they were seasoned and cooked to perfection. The cannelloni was enjoyable but I wouldn't shout over the rooftops about it. From the rest of our group it seems like all the other dishes were enjoyed but again nobody was raving about it. The service was good and the waiter was good enough to mostly remember what we ordered to give our food without asking which is an often overlooked waiting skill. The interior decor was wonderful as it transported you to a small Bijou in Italy. However the main reason this gets a 4 from me is because of the food, with Italian restaurants being on every street corner these days the bar is pretty high and in my opinion Limoncello doesn't quite get there. I wouldn't write this place off though. Please do come here ad have your own opinion as the food is good and the prices from what I saw were very reasonable. I will be coming here again as there was so much more to try, for example the steak selection!
Roops . 2024-07-19
MORE AT Google
Their food, environment and music just make you feel dinning in Italy. Everything is so good.
Kenny Ngo . 2024-07-16
MORE AT Google
Ate here for the first time today spurred on by the many wonderful reviews. We were not very impressed at all. I had lasagne with salad and garlic bread and my husband had scampi. We went in very hungry and left hungry as the food was mediocre at best. My husband's scampi reminded him of the Popplers from Futurama and he said they were soggy. I had lasagne and it was bland. No dressing for the salads either. We won't be returning based on our experience today. The staff all seemed pretty miserable too. All in all a not very nice experience at all. Such a shame.
Eric Jarman . 2024-07-13
MORE AT Google
Just finished work. Went in with informal clothes. But owner was welcoming and sat me down. Interior is classic and clean. We ordered a seafood dish, along with pizza and a pasta based main course. Everything was good, experience was good
Mr Fisher Daniel . 2024-07-03
MORE AT TripAdvisor
Limoncello is simply outstanding. It's our go-to restaurant for special occcasions, and is always fantastic. Great food (quality & quantity), great service, nice background music (Italian, not too loud), friendly staff, nice layout and tables. Best Italian restaurant we have experienced out of a hundred or so in 50+ different countries (including Italy!)
Richard . 2024-06-22
MORE AT TripAdvisor
Excellent service and friendly staff however the food presentation was a little underwhelming
Carl Bontoft . 2024-06-09
MORE AT Google
Perfect authentic italian food!!
Beatrice . 2024-06-04
MORE AT Google
Great experience! The place was fully booked, pleased that we made a reservation. They offer complimentary bread and olives for every table, their starters are great, specially the calamari. As main, I was very happy with fillet mignon with wine and mushroom sauce. The crispy courgettes on the side with the main dish were delicious. Nice double espresso after the meal. And, of course, they offered limoncello shots after the bill. The service was excellent, they did not rush to make us leave quick, even the restaurant was busy, served well and food preparation was rapid enough. The only downside to the restaurant is the location due to the parking limitation and the closest car park is very busy, difficult to find a spot.
Letícia Ventura . 2024-06-04
MORE AT Google
Leaving review on behalf of my parents who came for a meal this week. Great meal and service. They were also impressed with how staff dealt with a lady having a medical emergency. kind, lovely and helpful. They recommend limoncellos and I sure will be paying a visit soon :)
Natalie Smith . 2024-06-03
MORE AT Google
Took more than an hour for the food to arrive! Food was not hot.
K . 2024-05-31
MORE AT Just Eat
Awesome pizza, as always. Best one in town.
Philippa . 2024-05-24
MORE AT Just Eat
Cozy atmosphere, super affordable good food, and absolutely lovely staff!
Aly Abdeldaim . 2024-05-18
MORE AT Google
I am baffled by the amount of five star reviews. Our food was truly dreadful. My prawn cocktail consisted of tiny tasteless frozen prawns, which had obviously been left to defrost on top of the iceberg lettuce, and consequently were swimming in a pool of water. The brown bread served with them was pre-sliced supermarket variety and was wet from the water. . My main course of Veal Milanese was grey and leathery. I’m pretty sure this was bought in and not made in the kitchen. The red wine was like vinegar, the balsamic dressing was thin and cheap. The Lasagna was very good, but sad for the salad of iceberg lettuce and a couple of pieces of cucumber and tomato. Other dishes and pasta were very unpleasant. The tiramisu was covered in sherrysoaked sponge fingers and The crème brûlée was really thick and stiff. The restaurant was full of people, mainly over the age of 70, and has clearly not changed since the 70s. This would be fine if the food was good quality but it was actually very poor. If you appreciate well cooked home-made food, then this is not the place for you.
Miranda IV . 2024-04-13
MORE AT Google
First team we've been for several years, still the only genuine Italian in town.
Keith Etwell . 2024-04-05
MORE AT Google
Great find, love Italian food and this place was excellent. Felt likes proper Italian restaurant, lovely food, very good service and reasonably priced.
Tim McSherry . 2024-03-21
MORE AT Google
Was disappointed with the quality of the food, garlic bread was rock hard, prawns had a funny texture and the mushrooms were not as expected as per the description, normally I would rate this restaurant but feel let down today
Suzan . 2024-03-16
MORE AT Just Eat
My starter (prawn Cocktail) was missing so was advised by the restaurant to contact Just Eat for a refund which I have done.
Brenda . 2024-03-08
MORE AT Just Eat
Always doing cash only. Have to leave due to credit card machine not working on each of the 3 occasions visited in a row!!!
Duncan McDonald . 2024-03-05
MORE AT Google
Nice food ,good value for money,pasta was al dente and tasty vegetables selection specially fried zucchini are just soo good, bread and butter and olives on the table was a nice touch, customer service was fine maybe could be more interaction with customers,but will be back
katia faraon . 2024-03-01
MORE AT Google
I wanted fresh, healthy food but needed it to be delivered, and that’s exactly what I got. Good range of inventive vegetarian options compared to other Italian restaurants in the area. Portion sizes of pizza and sides very generous especially for the reasonable price, delivery time was great, driver had no problem meeting me in a premier inn car park!! I’ve had a takeaway, but don’t feel gross and full of grease - instead just like someone has made me delicious fresh home cooked food. The dream. Will absolutely order again.
Jessica . 2024-01-31
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Cuisine that doesn't make you miss home. Very friendly service and fair prices
Marco Onida . 2024-01-25
MORE AT Google
Fantastic food as always. My favourite restaurant.
Anne . 2024-01-10
MORE AT Just Eat
Love this place!! One of my favourites restaurants in Abingdon!!
Lais Moraes . 2023-11-28
MORE AT Google
A real Italian restaurant here in UK.
Mauritio Albero . 2023-11-15
MORE AT Google
Had a lovely meal again as i have been here a few times now, but on the last visit' we were placed on a table at the front of the restaurant which was fine, but i did not appreciate having just eat delivery riders standing next to me waiting for online orders & with their arse in my face while i'm sat down eating. I love this restaurant but i'm not prepared to put up with that. Make them wait outside as your diners should get priority & not made to feel uncomfortable.
Tim B . 2023-11-14
MORE AT TripAdvisor
Very good experience at Limoncello, food was great and the staff. Very cozy and clean.
Sarah-anne Williams . 2023-10-17
MORE AT Google
Superb. Excellent food, friendly & attentive service and in a nice environment. Reasonable prices and a lovely venue for a delicious meal out. Highly recommended. Update 30/09/23. Still excellent & not bad value for money, either.
Ben Cooper . 2023-09-30
MORE AT Google
Wonderful food, cozy atmosphere and friendly staff
Rūta Marcinkevičiūtė . 2023-09-17
MORE AT Google
The food is delish and the staff are friendly. Love the vibes of the restaurant.
Yannie Aurora . 2023-09-17
MORE AT Google
Excellent food as usual and reasonably priced.
Shani Parry . 2023-09-16
MORE AT Google
Home cooked Italian food. Very good value for money. Lovely evening for my partner’s birthday. Thank you for lovely evening as we came from Cardiff for few days.
Leanne A . 2023-09-11
MORE AT TripAdvisor
Simply wonderful! Organised, professional and friendly staff. The food was excellent and I could not fault anything.
Serenalouise . 2023-08-26
MORE AT TripAdvisor
A delightful restaurant with delicious food and wonderful staff.
Andi Patterson . 2023-08-24
MORE AT Google
Wonderful and attentive staff, food beyond all expectations, it was fantastic.
Malcolm Coppard . 2023-07-22
MORE AT Google
Small family run Italian restaurant with really homemade style italian food. The place is really cosy and the attention and food are always excellent. Best Italian in Abingdon
Israel Perez . 2023-07-08
MORE AT Google
Perfect as always, the wife has been going here for 20 years give and take and still loves it!!
Karl Baker . 2023-07-05
MORE AT Google
Food was amazing, staff were friendly atmosphere was great. have amazing cheesecake as well
Woverine Minion . 2023-07-04
MORE AT Google
Restaurants like this is what we need, authentic, quality and great value. Having spoken to the owner I sincerely hope they can get through this dire time for catering establishments as they so deserve it, many thanks for a great meal
Steve T . 2023-06-25
MORE AT TripAdvisor
Fantastic food, I can't believe I've never been here sooner! Brought back memories of travelling around Italy fantastic food and great prices too
Dennis Ma . 2023-06-24
MORE AT Google
Wonderful and amazing taste of spaghetti di Mari, fried calamari and ended with sweet dessert 😋
Fares Younes . 2023-06-13
MORE AT Google
I know so many people who rate this place, but in my limited experience (only two visits) I have been very disappointed with the food. To me it just hasn't got much/any flavour. As I say I think I'm the only person (apart from my husband) who feels this way, so maybe we expect more!
Lin Crowley . 2023-05-24
MORE AT Google
Food was lovely as always and the delivery people are always so kind and considerate
T . 2023-05-23
MORE AT Just Eat
Chips were soggy But apart from that it was a delightful meal
James . 2023-05-15
MORE AT Just Eat
In summary the one star rating reflects poor unattentive service coupled with dated, bland food which in my view is vastly overpriced! I was hoping for find a good quality Italian, and would be prepared to pay for this but unfortunately the food was shockingly terrible; even I could make a better lasagne at home. I think the prices charged are criminal and would never return or recommend it to friends or peers - a reality check is required. I suspect this restaurant shall continue to do well with the loyal older demographic however.
Nas Jefferies . 2023-05-06
MORE AT Google
Had the bruschetta for starters, it was on a bake-at-home type roll, not very appealing. Cannelloni was nice but chicken dish was neither visually appealing nor tasty. Won't be returning, surprising for what seems an Italian family restaurant.
cd70 . 2023-05-06
MORE AT TripAdvisor
Fresh, good quality ingredients cooked properly and without fuss - the best way. Go at lunchtime if you want their delicious pizzas. Prices are very reasonable. My aunt is in her nineties and very frail, and she is always well looked after. Relaxed atmosphere, so a great venue for large groups such as birthday parties.
Simon Haynes . 2023-05-03
MORE AT Google
We drove from Newbury especially to have dinner here. We were not disappointed with the food, itwas delicious! However, the atmosphere with the staff was very poor. The waiter and waitresses level of etiquette was very poor. Not a single smile. My husband ordered 3 courses and I ordered 2. We observed that nwarly everyone who left before us was offered a glass of limoncello, but not us! Such a shame about the poor atmosphere, very off putting. Woll not recommended and will not be back!
B4451HTjuliem . 2023-04-29
MORE AT TripAdvisor
Visiting our daughter,recently moved to Abingdon.Booked for dinner,never been here before turned out a very pleasant experience,although busy the staff were pleasant and helpful and the food was way above par for "Italian" restaurants in the UK.Between us we had a pasta dish,two veal dishes and a grilled trout all were well prepared and tasty and washed down with an acceptable Pinot Grigio.Highly recommended.
Vernon J . 2023-04-09
MORE AT TripAdvisor
Excellent food and service. Slightly tired decor.
Simon . 2023-04-08
MORE AT Google
Delicious food. Arrived hot. Just a shame it took Just Eat a while to assign a driver to the ordet
Suzanne . 2023-03-31
MORE AT Just Eat
Fantastic service and exceptional food. Ravioli stupendo!🤩 Hidden gem. Very reasonable price and varied menu. Would 100% recommend and come back with friends and family.
S Garner . 2023-03-18
MORE AT Google
After reading reviews I must say I found this restaurant disappointing. First impression decor needs a good refresh and bread rolls were already on every table uncovered before customers arrive. I had the lasagna as a main meal it was not a great portion size and did not taste great other members had pizza that had great lumps of garlic on them. In all honesty not great homemade Italian food I can’t see how they have good reviews. Also the feeling must have been mutual as others have mentioned the complimentary limoncello which did not materialise either..
AndrewT2451 . 2023-03-11
MORE AT TripAdvisor
Amazing food, warm place and lovely staff. I would definitely recommend this place. Btw, they serve gluten free pasta! 😊
Mirjana Damjanovic . 2023-03-10
MORE AT Google
Love this restaurant. Fabulous food. Would recommend it.
P Hunt . 2023-03-07
MORE AT Google
Excellent food . Good night out
Gary Leeson . 2023-02-21
MORE AT Google
Super good atmosphere, the waiters are splendid and really welcoming. The food is top tier and very tasty
Guilherme Mozzer . 2023-02-15
MORE AT Google
Authentic Italian food. The veal was delicious
Shani Botha . 2023-02-11
MORE AT Google
All food very good. More than ordered but not complaining.
Antonya . 2023-02-10
MORE AT Just Eat
Had a great time at Limincello. Next time I go I need to remember to have profiteroles because they looked amazing. The only thing I found odd was the amount of veal on the menu. It might be a cultural thing, but I found myself avoiding items because of the choice of meat.
Tim Palmer . 2023-01-31
MORE AT Google
A lovely authentic Italian restaurant with friendly staff, a reasonably priced menu and delicious food. There was a welcoming atmosphere and we will visit again.
P H . 2023-01-30
MORE AT Google
Went for lunch with granddaughter as they only do pizzas for lunch, rather than in the evening. The pizzas were delicious, freshly cooked to order (adaptations can be made) and huge - she was beaten (but offered for it to be boxed to take home). Very good value. Service was friendly and welcoming, with water, olives and (very fresh) bread rolls brought on arrival. Lovely setting, with Italian frescoes and (quiet) music.
Barbara T . 2023-01-21
MORE AT TripAdvisor
In Abingdon on business, and googled local restaurants to find somewhere nice to eat. What a find! Limoncello was perfect. The waiter was lovely and very friendly. The ambience was relaxed, with lovely background music. The wine was delicious. And the food. The food! Absolutely gorgeous parmigiana melanzane and sautéed garlic prawns to start. Main course we had a seafood linguine and a penne Arrabiata with fried courgette and a mixed salad. Everything was superb. The chianti washed everything down perfectly, and then our lovely waiter brought us limoncello to finish. What a lovely night and a lovely dinner
Jo Ward . 2023-01-16
MORE AT Google
Amazing food, and the pizza comes with a free vegetable side dish. One of our favourite restaurants here. Only minor complaint was that the pizza had been transported sideways, and the toppings and cheese had moved into one corner and stuck to the lid.
Anne . 2023-01-08
MORE AT Just Eat
Always great food and service, well done Salvatori 👏
Sue Poulter . 2022-12-18
MORE AT Google
Toasty-warm restaurant, when it was truly freezing outside. A superb lasagne - great value too. Polite and attentive service. You’d go a long way to find better Italian food than this. Highly recommended
Penny Murray . 2022-12-16
MORE AT Google
Great Italian pastas and soups. Price was reasonable and quantity is good. Not crowded at dinner, so atmosphere is quiet and comfortable.
Aaron Liu . 2022-12-12
MORE AT Google
True Italian restaurant. Lovely atmosphere, staff were lovely and food too.
Teresa stoddart . 2022-12-10
MORE AT Google
Felt a bit let down. Dinner with friends, but staff seemed a bit unfriendly and the food was not great. I had chicken with Gorgonzola cheese. It was luke warm and tasteless, husbands steak was also lack lustre. Will not be returning.
Alison A . 2022-12-09
MORE AT TripAdvisor
Super nice outdoor environment with £7.95 three course lunch special. I can’t ask for more!
FoodieCurly HK . 2022-11-01
MORE AT Google
5 stars all the way. Arriving in Abingdon I was looking for some tasty food as its my day off. I literally stumbled on This place. I could have walked by as the front is almost 70s cafe look. I was welcomed and offered a choice of seating. I noticed as I looked around the restaurant went back a way. Many seats. Water and olives with breads on the table immediately. The menu arrived quickly too. As I'm hiking back to oxford a healthy energy lunch was called for. Enough of the story. My food arrived. Wow! Placed down politely. It looked delicious. It was delicious. Cooked perfectly. Herbs, cream, veil. Veg. Potatoes in small cubes. Many different subtle tastes and textures. In my ear operatic style music. Decor perfect. Sun shining in. Perfect. The wine perfect. I imagine my walk back along the Thames to have some down points only because after such a positive happy lunch alone in such a wonderful restaurant the up can't continue. Lol. Fantastic host. Chilled and relaxing vibe. Excellent service. Food that if gods existed would definitely feast upon.
richard Michael . 2022-10-15
MORE AT Google
Delicious italian food, best pizza in Abingdon! Thank you as always
Pippa . 2022-10-07
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Simple, welcome and warm experience. Didn't feel rushed. Nice with olives and bread. Italian restaurant and it felt native Italian somehow. Finally the food to us was excellent
Q2965GMandersm . 2022-09-24
MORE AT TripAdvisor
The sardine was extremely good. The Cannelloni was excellent and the seafood pasta was very well done. Nothing fanciful, but good cooking at a reasonable price.
AngPS . 2022-09-09
MORE AT TripAdvisor
If you want a good pizza and Italian food in general this is the place. It really is a very tasty.
Andrey . 2022-09-02
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Very lovely food! The pizza actually came with a choice of a vegetable side dish (I had green beans). The panne cotta was beautiful. Very quick delivery too. Cheaper and higher quality than the usual pizza chains, even including the delivery fee.
Anne . 2022-08-26
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Excellent restaurant, had dinner whilst staying in Abingdon. Sardines for starters were great as was the canilloni house dish for main. Very friendly staff and excellent food and menu selection. Recommended
Gavin Hutchcraft . 2022-08-22
MORE AT Google
First time dining here for #datenight very nice place good proper Italian food.
Janet Humphrey . 2022-08-20
MORE AT Google
An Italian restaurant with a nice atmosphere and VERY good food. We enjoyed it very much.
Ornit Sagy . 2022-07-18
MORE AT Google
Friendly authentic service. Very efficient & professional. Good size portions. Delicious food. Reasonable prices. It was nice to have air conditioning in the restaurant on a very hot day.
KTL2007 . 2022-07-08
MORE AT TripAdvisor
We came here again to celebrate my fathers birthday and they did not disappoint. The staff are very welcoming and the food is absolutely delicious and they cooked our steaks exactly the way we asked. We were too full for dessert as we had ordered delicious starters and then had our steaks. I recommend you book up asap and you will not be disappointed.
CiderandBeer . 2022-06-25
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A really delicious meal. Lots of choices on the menu. Friendly service. A lovely find.
Esther M . 2022-06-17
MORE AT Google
my sister and I stopped when we saw this restaurant as we had walked out of 2 harvesters ( still dont know why we even bothered going to them in the first pace but we had driven down from manchester and were on the way to bournemouth) that evening. this was a wonderful surprise. the service was proper italian and we were welcomed in without a reservation on a Friday evening ..it's a step back in time to traditional restaurants with table cloths etc and a shame that so many are disappearing now . the food was lovely and we would definitely come back if ever in the area again . the food was delicious and not rushed and well priced ...
stephen luigi s . 2022-06-11
MORE AT TripAdvisor
Really nicely made, fresh cooked food. Inconspicuous gem in Abingdon
Lee Jenkins . 2022-06-04
MORE AT Google
Great food at great prices simple as that proper authentic Italian not like those horrible chains like ask and pizza express
Robert Tyreman . 2022-05-24
MORE AT Google
Arrived in good time. Tasty and always brilliant from this restaurant never had a bad meal
Anthony . 2022-04-30
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Perfect, difficult to exceed perfection and today this was the case, what more can you say.
John Turner . 2022-04-29
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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378 Opinions
We love Bella Napoli and it.never fails to impress. All of the food is amazing and can be catered to most needs (I am vegetarian and had the truffle and pancetta risotto - obviously minus the pancetta and substituted with additional vegetables) it's some where we really should frequent more often
1324 Opinions
Dire experience from the get-go. When our lingering presence was finally acknowledged, we were left in no doubt that we were far from welcome and shown to our table with no smile, instead what felt like cold tolerance of our presence. The food took absolutely ages - simple stuff like pizza and lasagne. So much so, we had to skip pudding because the 2 hour car park ticket was running out. Finally, I really don't appreciate having our conversation interrupted just because your job manual requires you to ask whether everything is ok - wait until I've finished speaking and if you actually give a damn about the answer, try smiling or otherwise taking the look of utter bored contempt off your face. Won't be going back. My parents haven't visited me for a long time and I'm only sorry this is how I treated them for lunch. Note the reply from Wildwood customer service (or rather PR) below - needless to say, Cyntia and her team didn't follow up on emails.