Liberte in Liverpool

Servicio al cliente horrible. Después de no cumplir con un servicio y prometer un reembolso, todavía no hemos sido reembolsados. Después de perseguirme varias veces, ahora estoy siendo ignorado. Haré un seguimiento con el defensor del pueblo.

Reservado para mi cumpleaños, llegué y no nos tenían abajo, así que tuvimos que mostrar pruebas .. a la llegada les dije que queríamos actualizar a cócteles .. ya que las bebidas incluidas era vino o cerveza o Prosecco, así que los cócteles vienen con una botella de Prosecco y una jarra de jugo de naranja! Así que básicamente pagaron 10 libras extra cada uno por una jarra de jugo. La comida era básicamente un entrante chino! ¡En total 100 libras por una botella de Prosecco (aldi Prosecco) y un entrante chino! Oh y los tragos al final fue un trago del jugo... lo único que lo salvó fue el saxofonista... Nunca más

Tuve la desafortunada experiencia de asistir a un almuerzo sin fondo en Liberté el 14 de septiembre a las 7: 30 PM, y fue, sin duda, la peor experiencia gastronómica que he tenido. Para empezar, el personal fue increíblemente grosero durante toda la noche. Cuando traté de discutir la horrible calidad de la comida con el gerente, en realidad evitaron la conversación y se alejaron en lugar de abordar nuestras preocupaciones. Era poco profesional y extremadamente frustrante, especialmente porque la comida era verdaderamente terrible. Nos sirvieron 4 botellas de Prosecco para 7 personas, y era claramente barato, cosas de baja calidad. Literalmente, se lo han comprado a Aldi. La comida, sin embargo, fue la verdadera decepción. El halloumi estaba apagado, y ninguno de nosotros podía ni comerlo. El resto de la comida era igual de mala, haciendo que toda la comida no fuera comestible. Esta experiencia arruinó lo que se suponía que iba a ser una celebración de cumpleaños para mi amigo, y todos nos fuimos sintiéndonos completamente decepcionados. No recomendaría este lugar a cualquiera que busque una buena comida o incluso un servicio medio decente. ¡Evite a toda costa!

21 de nosotros vinimos para el brunch sin fondo, la comida era increíble, así como el servicio y el entretenimiento. Gran valor y llevado a la azotea después. ¡¡No puedo esperar a visitarlo de nuevo!!

No me he encontrado con un comportamiento más atroz y poco profesional. Teníamos una reservación reservada con mucha antelación y cuando llegamos allí nos enteramos de que el lugar estaba cerrado! Sin notificación, nada... Nos llevaron 30 libras para asegurarnos de que no dejaríamos de aparecer y estaban cerrados. Esto es un fraude y merecen cerrar.

We had booked the bottomless brunch experience on 27/07 for a hen weekend (19 people) and spent £50pp including an upgrade for cocktails. Our time slot was 7-8:30pm for which we arrived promptly. On arrival the doorman was rude, asking us to walk quicker into the venue. Upstairs the room was dark and incredibly loud so we had to shout to talk to each other. Our table was not ready as the party before us had overrun. The lady was polite and let us sit anyway with an extension on our time slot but then it took another 20 minutes for Prosecco to arrive (which was from Aldi - nice but not worth the money we paid). We had to remind them that we paid extra for cocktails which was either aperol spritz or sex on the beach, and these were brought to our table. We made the most of it by dancing and the saxophone player was good. They also made a fuss of the bride at one point. Our party leader had given dietary requirements (1 vegan, 1 vegetarian, 1 dairy allergy) before arrival and reminded them again. Finally at 8:30pm the meat platters arrived (which was basically freezer food) but the other dietary requirements were totally forgotten about. The lights came up and music went off as the DJ went for a break. After complaining to the manager about the waiting time, we were offered access to the roof terrace and free tickets to the after party. However, we had already been offered the roof terrace in our booking. One young server was very helpful and tried his best to accommodate but it was clear that they had not started cooking anything to cater for the dietary requirements - at one point we were given a bowl of chips that had been cooked in the same oil as the chicken. Instead, at 9pm we finally received some very basic vegan burgers (burger and lettuce in a dry bun) that were cooked separately but all our friends had finished eating by then. We spoke to the manager who again offered the rooftop and after party, however we requested a refund due to the timing and lack of thought about the dietary requirements. We were told that we could have a partial refund but would have to wait for the main manager to do this on Monday. As we made our way upstairs we were told the rooftop was now closed, so decided to leave and go elsewhere to enjoy their rooftop party. Overall not worth the money and I would not recommend to anyone.

We visited this place on 27/07/24 for a bottomless brunch. Our table was next to a large window. The weather was hot and sunny so we all felt hot and uncomfortable. My friend pulled the cord on the roller blind to try and shade us but it didn’t work so she stood on her seat to manually pull the blind down. The blind was so flimsy that it came off completely. A female member of staff came over and said “for f@ck sake” before going to bring 2 male employees over. One was about 4ft with a bald head and glasses and the other guy was taller and bald and he was door security. The smaller guy said my friend would have to pay for the blind and when I asked how much he said £200. My friend said she wasn’t paying £200 for flimsy black blind to be put back up. The bigger guy then said get out. They took the ice bucket with the bottle of Prosecco away. When we were leaving the table they told us that the lift wasn’t working and we’d have to walk down the stairs. This was a blatant lie as the lift was working. They followed us all the way down the stairs. I have never experienced staff so rude and aggressive as these were. I certainly would not recommend this place to anyone. In fact, I will be telling everyone I know to avoid this place. We paid £80 deposit and all we got was one small glass of Prosecco before being thrown out. The 3 staff members would benefit from customer service training.

great advertisement, completely false though. The videos and photos they used to get you there are from a completely different bar. The event started at 1pm we arrived just before 3.00pm and people was still outside not being let in yet. We was given 1 children's tiny plastic cup on the way in and expected to use that one only plastic cup for all your drinks repeatedly for the bottomless hour. no more cups to use at the bar... "Reggae on the Roof" but we never even seen the roof top bar! we was all crammed into a small very hot and sweaty black room with no drink menu or decent drink options. no mention to us that the roof wouldn't be opening at all... The food options where just terrible and over priced. A Roof Top Brunch with No Brunch and No Rooftop. The other paying customers made this event even worth opening its doors!

Very bad quality food and drinks full of ice. Took a very long time to get our orders and we even got overcharged 16pounds but the staff told us that they don't do refund even tho it was the waitress fault !!!?? No apologies, nothing Go elsewhere trust me

Went for bottomless brunch and cocktails on rooftop bar after. We had a fabulous time , the sharing platter for bottomless brunch had plenty for us all , no one was hungry leaving. Good music and even live saxophone player! We had this fantastic girl, Darcy, looking after us. She made us feel so welcome and we never had to look for her for service , it’s like she knew and was right there when we wanted her! She’s a credit to the Liberte.

Nowhere to sit or stand. Drinks are extortionate. My friend received hers in a dirty cup and there was a dead fly in another. Not worth the price at all.

Horrendous new year experience. The company advertises a rooftop terrace however upon getting to the location, this was closed. We were told we had just a tiny room and had to pay at least £60 on drinks to sit at a table. Anyone who wants a luxury experience in liverpool, look elsewhere, there are much better places in liverpool that do not absolutely rip you off and fake advertise.

Our booking got cancelled in January due to renovations. They have still not issued a refund despite calling, texting and emailing ! Absolute shambles I was told to send confirmation of booking "which I never received" then had the scroll through my statement to find the exact date I paid as "apparently they dont book via names" !

If I could give this no stars I would, I came with my friends for brunch and it cost £40 each so £120 in total on the 2nd December there was a power cut and we got no food and hardly any drinks and didn’t receive a refund after all 3 of us have messaged multiple times they keep ignoring us. From reading other reviews they do this a lot rob money from people it’s disgusting don’t go here unless you went to get robbed. When I’m next in Liverpool I’ll be going in to try collect the money myslef

My friend booked bottomless brunch here for 20+ of us in January, we all paid £10 per person deposit and Liberte then cancelled our booking as they were closed for refurb but have never gave my friend her deposit of over £200 back and do not reply to any correspondence.

Our booking was cancelled (we weren’t informed of this until we arrived) and we STILL haven’t received a refund 4 months later. We are being completely ignored by the staff and will now take the issue through small claims court. I suggest the many people in the same position report Libertè to Trading Standards, this is free and will hopefully shut the business down.

Customer service is shocking been waiting for a refund for 2 months, ignore all contact I’ve emailed, texted, rang and direct messages and just been blatantly ignored. Disgusting Wouldn’t bother booking here huge waste of money and time, much nicer places to go in Liverpool, so disappointed.

Booked the sky cabin lodge to include karaoke,darts, beer pong etc. Paid £250 up front for our drinks package. Upon arrival we were placed in a dark empty marquee with some flashing lights and told the lodges weren't open. Long story short this company is full of lies ! They told us we would be refunded Tuesday after new year by the manager and then again via email. Still yet to receive our £250.

Didn't return the deposit after closing for a refurbishment and don't respond to messages or calls, shocking customer service

We paid £600 to this company deposit. They rang and cancelled date as saying they closed for refurbishment. Despite two month of emails and calls they have ignored us. Sent 30 emails. I got my father to try get my money back. They ignored him. We are now taking them to court. Don’t send them your hard earned money. AVOID AVOID

Took a £600 deposit and then cancelled the booking saying it was refurbishment, refusing to give the deposit back even though they have broken the contract, refurbishment is booked well in advance and they would of been fully aware of the dates they was closed when they took my money. Refusing to answer calls, emails and any other correspondence. Will now be taking this to court, seems a regular thing judging by other reviews. Avoid at all costs an absolute sham of a company.

DONT BOOK HERE. THEY CANCLED MY BOOKING DUE TO THERE REFURBISHMENT, TOOK £600 BOOKING FEE AND NOW WONT REFUND, IGNORING MESSAGES. CURRENTLY TAKING THEM TO COURT. AVOID!!!!!

My daughter and her friends paid £120 deposit 9th December, after having 2 drinks and having to leave before food came they were told by security at 19:00 that the rooftop had been evacuated due to high winds (which they previously called to check that it would be open`)and the manager then told them they would be contacted on the 11th for a full refund. After many emails, calls all not returned this has not been refunded to the original card holder. Would avoid, unless you like to throw money away! Will attempt to get money back even if this is small claims court.

Shocking , i booked a table for £160 ..ended up nothing how the booking described didnt even get a drink😂 promised a refund but got blocked and ignored for weeks

Absolutely shocking. Experienced exactly the same as others are saying on here. Kicked out of the roof top bar on 9th December where we had paid £30 deposit for bottomless brunch. Told to go to a room downstairs only to be greeted by the angry Irish manager with the hat on who was ridiculously rude. Turned away and now can't get any refund despite calling on numerous occasions. Ruined our night. Despicable place, I wouldn't step foot near this place again.

Myself and 2 other friends booked the bottomless brunch on the rooftop . My friend had secured the booking with a £10 each deposit.No sooner did we get there then we were sent back down “to the bar” as the rooftop had to be evacuated due to high winds. There ended up with about 20 or so guests hanging around on the staircase not knowing where to go as there was no other bar to sit in whilst they sorted somewhere else for us to go (or so we were told) which was a complete lie!! So we ended up hanging around and being fobbed off basically. 4 weeks on my friend has still not had her deposit back as her calls are not being answered and her emails are being ignored! What type of place are you running?! Will never book here again.

Visited last night with 4 friends. On arrival we were informed lift was broken, so began the stair climb upto the roof of the third floor. Shown to our shed, only a couple were occupied, it was otherwise deserted, there should have lay the red flag. We had to go looking for staff to place our drinks order, staff were sitting around on their phones. Shed door didn’t close, so flew open all evening, on the windiest nights of the year, it was freezing in there. Food was mediocre when it eventually arrived. We were informed that the rooftop closed at 10pm, this is confirmed on the website. At 9pm we were told on 3 occasions by two members of staff that we had 5 minutes to leave. Obviously, we showed them their own website with the 10pm closure time. All of a sudden and without warning, the manager (the Irish bloke) appeared in the open doorway and began shouting, being abusive and demanding we leave immediately. We said we felt intimidated, he just got louder and more menacing. He said we were the only guests left, he wasn’t making a profit, wasn’t interested in closing times and to get out. We left as we felt his threatening behaviour could have escalated at any minute. He definitely wouldn’t have spoken to a group of men this way, he obviously has zero respect for women. It was an awful experience. Liberte, your manager is aggressive and out of control, please act now. Visit this venue at your own risk.

Please avoid at all cost, it’s an absolute scam. We paid £80 for bottomless brunch on the 9th and was told on the day, the rooftop had been evacuated and we were told by the manager we would be contacted on the 11th for our refund. It is now the 21st and we have emailed, messaged on Instagram, texted via their mobile, rang their mobile (unavailable) and we are still awaiting a message back to get our money back. This service has been absolutely appalling and it feels like they are trying to hold and not repay. Avoid giving this company any money or service. I will take this down if we are paid our refund but at this moment I have zero confidence in this company or business.

Came on the 2nd December for my friend’s birthday. It’s not well organised at all. You stand in a queue on the stairs for a good 20 minutes waiting to go in… we go in have a glass of Prosecco but tastes like turps. So we paid an extra £10 for ‘unlimited’ cocktails. Which we ended having 3 in total. The power cuts off and we were told the entire street had gone. However going outside shows other buildings on the street had electricity. We got served stone cold food which was rock solid so didn’t have time to cook because the venue’s electricity was cut. Lights came back on and then it was time to leave. I got really sick after this meal. And two others members also got sick following the bad food and strange tasting drinks. We have emailed about a refund already but still awaiting a response, and will need to report the food poisoning to the relevant agencies. There’s so many amazing venues in Liverpool that do bottomless so take a look at those first!!

Firstly, nothing on the booking that you had to pay £20 per person upfront 72 hours before the booking. Just a text from a random mobile number with bank details claiming for more money but not actually stating how much was needed. Waited 40 minutes to get served after already asked for our order to be taken once. We got told 2 minutes. 20 minutes later I then had to go and find someone again. Waiting nearly an hour for food to come which was mediocre. We ordered the festive chips which were the best thing and then the hot dog which looked anemia and tasted undercooked. Also had the roast chicken wrap which came nearly 5 minutes after the other food. The chicken was dry, the gravy was water and had zero flavour. The most flavoursome thing was the stuffing. All in all I wouldn’t no recommend it to anyone.

So disappointed, I had booked this as a girls Christmas night out for 6 of us at 7:30pm on a Friday we had booked a bottomless brunch which we had been in contact with liberte about to discuss what’s included which we were told it...

The worst bottomless brunch I’ve been to! There isn’t enough staff, if you needed anything you had to try and find someone as no one comes to your table. 80 minutes into the 90 minutes bottomless I had to ask for our food, then we was asked to leave 5 minutes after the food came because our 90 minutes was up. They did allow us some extra time when we complained but all in all I’d avoid this place.

Great vibe and service with good with drinks. However no atmosphere because no one who goes here knows to have fun until they’ve been fed 10 bottles of Prosecco. Food portions are TINY and a few staff are very rude, I’ll get bonneted next time...

Honestly has the best time with the girls the staff are so lovely the atmosphere was amazing will definitely be taking a trip back!

Great venue !! Had a warm welcome off Hannah who kindly shown us to our prepared table with drinks & food menus in hand! She was very helpful and even got blankets when some of us was feeling the chill !! The food was outstanding,...

Came here for casual drinks and some food. We had booked prior and when we arrived we where greeted with a lovely smile and seated on the terraced area with the most beautiful view! We where then designated a waitress (Chelsea) who was fantastic! We...

When we walked in we was welcomed by another member of staff who sat us at our table, when we was sat down we got a waitress named Chelsea, who presented us with a lovely smile & manners to match 🥰 she sold us some...

Sam did an excellent job in making sure the venue was pristine and everything was running smoothly. We attended bottomless by night and thoroughly enjoyed our time there, the DJ was excellent and don’t get me started on the saxophone player!! absolutely phenomenal. Would recommend...

As a last minute start off for a night out we decided to try liberte sky bar, when we arrived we where greeted by one of the nicest women who went above and beyond to make sure we felt welcome! Hannah made sure we had...

Do not book Liberte for a special occasion. I’m loathe to even give this place one star. Booking of 25 for a hen party with deposit paid and plenty of communication with the venue before hand. When we arrived they had no knowledge of our...

Terrible staff, rude, making unprofessional and unprovoked comments at me and my friends, would never go back, ruined the experience

So this is a fun spot with stunning views over Pier Head and the 3 graces. We did not stay despite booking because to sit down required a minimum bar bill of £480. There were plenty of seats and the whole thing came over as...

Had a great time here on Saturday 19th of August.. Our waitress Hannah, and several colleagues, took great care of us.. Best view in the city, great drinks, food and smiling staff. We were a group of 15+,and we'll definitely be coming back. Highly recommended...

Absolutely dreadful. Paid for my daughter and friends to have a bottomless brunch for her birthday. This was advertised as on the roof top terrace - instead it was in a dirty, dingy basement that looked like it hadn't been cleaned from night before. Rude...

Sorry to say we walked in and left pretty much straight away. There was no one there which should have given the game away. Views are not as described, the terrace was outdated, looked grubby with cheap furniture. We didn’t even order a drink.. absolutely...

After seeing posts on Instagram about this place I was really excited to visit with my group of friends. When we arrived I was shocked at how average this place was. Staff were not friendly, table wasn’t ready and was not appealing to look at....

On first impression, we stepped out of the lift and I thought I had walked in to a club that had just closed, drink slops everywhere , dirty tables, dirty floor covered in confetti and the staff were uninterested in our booking and despite only...

Very disappointing! No food on the garden roof 😡 Walked in no table ready, but lots of empty tables???, it looked like the ‘morning after’ and hadn’t been cleaned in weeks! If you want to just drink and fuel up to very loud music this...

If you want a male manager to scream in the faces of young girls then this is the place to go. Manager was extremely aggressive and co workers agreed he was being unreasonable.

After reading some bad reviews I was a little worried to make the booking however we were not disappointed at all! Please don’t let reviews put you off booking. We went for bottomless brunch to celebrate our friends hen do. The drinks service was excellent...

THE worst brunch I have ever been to. Firstly, we were told to wait on the rooftop as the tables weren’t ready and someone would collect us. On entering the rooftop we were greeted by Men sat with their tops off, broken furniture, staff just...

Things weren’t looking great from the moment we joined the queue. Handfuls of girls were walking past everyone, boasting that they were going to push in at the front. Lo and behold, they did. Quite a few people in the queue didn’t seem impressed. The...

Didn’t have a great experience at Eurovision event last night. Too many people, not enough seats. Couldn’t see the screen. Ought to have had less people and charged more to make it a better experience. Only the help of lovely agency staff let us enjoy...

Luke and Kieran really looked after us for the sky garden viewing of Eurovision. Thank you for all your effort on the night xxx

The best liverpool bar to go to. Magda is the best. Lovely music and food. Coctails are amazing will come back

the best branch ever , please come to understand what im taking about it, the best food dj drinks unlimited for 1.5h. magda is the best

Very disappointed in our bottomless brunch on Saturday. After seeing numerous posts on Instagram about how brilliant this brunch was and that they only had 1 table left for the Saturday I thought great it must be good. They wanted full payment upfront which I...

We paid a £60 deposit! They cancelled the day before saying they weren’t opening the rooftop on 28th January. We asked for a refund and we’re assured it would arrive. Still no sign of it despite multiple messages and emails! Avoid!

Lovely bar, great views and atmosphere. Service was great, thank you to the waitress magda for being so friendly and taking our photos! Great drinks and service will definitely return. 5*

Wow this place is amazing . We were served by Magda there was nothing too much for her. Food was lovely . Will definitely come back

Amazing place , great food, fab music. Best brunch ever !!!!! Will definitely recommend 👌 Serve by Magda she is just great!!!!

Everything spot on, lovely service by Magda, good music, amazing food, We will definitely attend again soon. the best brunch in Liverpool

Had the best bottomless brunch ever at Liberte sky garden! Made a real fuss of jessie for her bday. DJ had us all up dancin with the sax player and they did a special bday mix with sparklers and confetti. Shot time was my favourite...

We visited last saturday the event was unreal! You have to come to understand what im talking about. The best dj ever, food and staff they look after you so well

Visited Liberté Sky Garden recently for Bottomless Brunch and I must say it was the best Brunch I’ve ever been to in Liverpool! Me and the girls had a table booked for the 3pm sitting, there was sharing platters, live sax and the dj played...

I booked the sky bar for drinks as family were travelling to Liverpool from London. As there were 6 of us, I had to pay £60 deposit. I sent messages for confirmation as the date drew closer. Each time someone would get back to me...

Lovely afternoon planned with friends, some of us with dietary issues, notification sent on booking. Gluten & Dairy issues. Platters had mac & cheese nlballs, breaded calories, king prawns spring rolls cheese burgers & more. Gluten dairy alternative Greek salad with feta cheese!! Diary allergy...

We had an amazing experience for Carla's birthday attending bottomless at the recently refurbished Liberte. Sax and dj made the experience and the food was great

Winter Village was exceptional, all the staff really looked after us and the cocktails have to be the best in the city. They’ve managed to change the roof so much since the Summer, looking forward to see what they do this year.