Leonardo Inn Hotel Glasgow West End in Glasgow City

Two stars because the hotel exists and accepts guests—that's about it. Breakfast: Please refer to the enclosed photos. Even though breakfast is available for purchase, it doesn't guarantee that food will be available; only leftovers were left at 7:20 am. The coffee machine was constantly either broken or needed maintenance. Tables were not cleaned, leaving no place to sit and eat. Despite the hotel having many guests, only one staff member was attending to the area. The hotel seems severely understaffed, which greatly impacts the quality of service. Rooms: The rooms are in need of refurbishment. While I understand it's a budget hotel, the periodical lack of hot water in the morning was unacceptable. The overall customer experience is inexcusable. This was certainly my last stay at Leonardo, and the hotel is now on my "Avoid at all costs" list.

I'm just home from a 4 night stay at the leonardo hotel west end Glasgow. And I will never return. 1st night ( Thursday) we got a drink. I asked for a Coke with ice to be told we have no ice. Went to our double room then for the night. To find out we hadn't a double bed but 2 singles pushed together. Next morning I took a shower which you have to stand in the bath to get only to be scalded on my ear and neck as the water temperature jumped from where I had it to very very hot for no reason. This happened 4 times as if someone in another room turned on a cold tap and took our cold water. When reported to reception i was told its the old plumbing system. That's it. Not or you ok or anything. So had to wash in the sink after that. If I was an elderly person that shock and slippery bath could have ended up alot worse. Not even as much as a toilet brush in the bathroom either. We where room 108. Which didn't help either. Folk smoking and talking below the window late and very early also. Awful smell of smoke & noise wasn't a nice break whatsoever. I wouldn't recommend to anyone

Nice staff, standard hotel, good location, clean and adequate rooms for the price

Ground floor really nice. Rooms well in need of modernisation. Good breakfast and pleasant staff

It's nothing outstanding, but it's enough for overnight stays.👍

Ordered a wine and a cider for delivery to the room. It's took over an hour to arrive. There was a party in the hotel that kept us up all night. The shower kept going from cold to scalding hot with no warning. The room was worn and dated. Mould in the bathroom. Peeling wallpaper. Some paint doesn't cost that much. Neglected and generally awful. Avoid like the plague. You'll be better off camping with the homeless under the M8 underpass.

Nice hotel only downside was near 24 hour garage and was a bit noisy.

Great location for West end and easy to get to if you don’t drive as Hyndland station just a few minutes walk away. Staff were lovely and extremely pleasant and friendly. Rooms were clean but dated, could do with a little refresh. Really enjoyed our stay and will definitely book again.

Absolutely gutted..."Pond House Hotel" as it used to be was the place to be....! Now it's a 3* run down (barr the downstairs lobby, bar etc area) establishment, much disappointment... Heat in room is OPPRESSIVE, fan is provided albeit broken and filthy, anti jump window barely opens, I would have jumped. Our TINY room was directly next to the lift and above the area where staff have their breaks at ALL times of the night, very loud.. The bed was very comfy, duvet good.... The bathroom has NO extractor fan, the shower scalded my partner as the temp kept changing, he told chap on Check Out whom showed TOTAL disinterest... hand towel was thread bare with numerous holes in it. The soap dispenser was DISGUSTINGLY filthy....areas of black mould on bath, bit of bleach actually works!! One of the glasses provided had white powder stains in it, assuming Toothbrush residue nothing illegal!! I don't blame House Keeping due to the pressure they are under...lower target times per room for these staff... Talking Housekeeping, we checked in at 3pm and were told if we wanted the room serviced in the MORNING make sure the sign was put on door 24 hours BEFORE...OOOOOOK! Final nail in the coffin was having to pay £5 per night extra for parking, this was NOT stated in my booking. Prices, a Double Vodka, no ice, no mixer £11...we had a drink in town it was £11.90 for a Double Vodka with Ice, a can of Irn Bru and a Pint! I'm sure a LARGE percentage of the guests are attending Gartnaval Hospital for appointments, treatments etc like myself for eg Cancer (it is the perfect location for hospital being positive) such that I think it's UNACCEPTABLE in terms of hygiene, the temp of bedrooms, the attitudes, the prices - daylight robbery, we thought it would be a treat in adverse times, gutted, didn't sleep either night due to heat, exterior and interior noise. Staff ok, slow service barr check in/check out desk...not what I'd expect from the friendliest (best banter) city in Scotland! Would not recommend unfortunately...EVER.... :-(

Seen better days , and needs a face-lift. Only had breakfast , which was fine . Rooms clean , friendly staff . Needed taxis to get into Town , but belive there's a subway station nearby.

Hotel decor quite tired and worn but the location is top notch for the west end and the lads behind the bar know are decent.

Loved this place and location But the breakfast needs to touched some professionals.

Great hotel with great staff. Scott in particular took very good care of us, nothing was too much. Friendly, accommodating and fantastic value. Looking forward to staying there again soon.

We have been travelling around the UK for over a week and this has been our worst experience by far. Checked in and went to the room only to find that the toilet was broken. They changed our room to the first floor right beside the door to the main stairs and with a smaller bed. All night and early in the morning we kept getting woken up by other patrons going through the door. It was so loud we thought on multiple occasions that it was our room door being opened. We paid for breakfast but decided to just leave. Went to checkout and asked for a refund and the guy at the front desk was training a new girl and starts muttering under his breath “well why would you pay for breakfast if you weren’t going to have it”. I said excuse me and he repeated it louder and I said we changed our minds and we’re allowed to do that. He continues to be extremely rude to me about the refund and I said I’m sorry but I don’t understand why this is a big deal and why I’m getting attitude. He responded “that’s ok you don’t have to understand”. I asked for his name and I think he said Gael and that he was not the manager. This has been the worst experience by a long way. Absolutely so not recommend.

I was with a Cosmos Travel tour and a dinner meal was included with our stay. I ordered Smoked Haddock on a bed of rice with hard boiled eggs. What I received was NO WHERE near what was described!!!! I had two sliced boiled eggs and a bed of rice. Under the rice was three (3) very small pieces of dry fish!!! I asked to speak to the manager and his response was “that’s how we serve it”. I gave him several opportunities to make it right….nothing! Not even an apology from the manager! Horrible customer service! A real disappointment!

Does the job Nothing flash but fine Location ok

Had a great stay here. All staff were super friendly, helpful and chatty. The bar staff struck up a conversation with everyone they served, and receptionists were great too. The housekeeping staff we met were also really helpful and friendly. Didn't have breakfast but we did eat in the restaurant a couple of times and the food was brilliant. The bed was really comfortable. Room was good but could do with a bit of an update. My only negative is that you have to request a visit from housekeeping the night before - which is easy to forget. Fine if you're only staying a couple of nights, but if you're there for a week it can mean things get a bit messy!

Stay away! Dirty rooms...especially the tiny bathroom! My room was missing it's chairs so they brought up 1! Food boring, 1 coffee machine with 1 choice, only one 4x4 elevator for bus loads of tourists and uncontrollable water for the shower! Horrible!

Happy that I had a bathtub in my room, and it was clean and comfortable.

Very slim bed and I'm a slender chap!! Light from corridor illuminates the room had to block it with a towel. No plug by the bedside table.

The hotel is cheap, the rooms are clean, and the surrounding environment is quiet. There is also a convenience store at a gas station downstairs, which is very convenient for replenishing food. There is an additional fee for entering or parking in the hotel parking lot. If you take the railway, you need to walk for 20 minutes.

No not book it's bad service. Asked for cleaning for 2 days no body come. Then no hot water in shower. Walls mould everywhere. Floors dirty

Was just there for parking staff really nice

Lovation is not great, but train atation is very near. The restaurant has good food.

Good hotel, in a good location. Large parking lot. Close to the park and gas station. Rooms Ok, prices in the bar are high.

A good value option. Reception were very helpful and breakfast area looked nice. The shower didn't work that well but beds were comfortable.

Great price when booked direct. Rooms are excellent with all facilities. Good location for west end of Glasgow. About 25 minutes on the bus to the centre.