LEON - Manchester Piccadilly in Manchester

It was very organised when we got there in the afternoon and the staff were very friendly and helpful going through the gates. There are toilets there and quite a few shops and places to eat.

Very accessible and wheelchair friendly! This was my first time getting a train from MCR since becoming wheelchair bound so I was very nervous. I didn't need to be. The staff made it so easy! I booked Passenger Assistance via the App and then when I got to the station it was very clearly signed where I needed to go, and even if it hadn't been there were plenty of staff around to help. I was there way ahead of time to make sure all was okay but there was a very well equipped passenger assistance lounge where I could wait comfortably with some of the best disabled toilets I've seen (yep, since being in a wheelchair this has become a priority for me!). Hannah helped me onto the train, sorted a ramp and guided me to my seat, making sure I was okay and settled before getting off the train and radioing through to MK to let them know I was onboard. A pleasant and stress-free experience at the station so I will be much more confident travelling in the future. Thanks!

It's a train station, not too bad as these things go. The worst bit are the useless operators who run from there - Northern and Avanti are both completely incompetent and overpriced. Closely followed by passengers who stand at the gates trying to find their tickets and hold everyone else up.

The toilets are dirty and smelly

A great station hub in Manchester. Very busy place.

Too many illegal private hire PARKED UP ON THE PICKUP DROP OFF SPACE!!! I THOUGHT I WAS IN WOLVERHAMPTON!!!!

Very accessible and clean station which felt safe. Good communications and sufficient seating.

Excellent customer care giving good advice

Nice and clean, announcements and good and clear.

Great train station. I love the service. Varieties of options to different routes.

Trains come and then trains go!

A great accessibility station. Avanti train operator had a ramp ready for me due the bug gap from the platform and the train.

Taxi pick and drop off on Fairfield Street is a constant traffic jam - must be the worst layout in the country - angry traffic and lots of road rage on display - happily ignored by station management. Platforms 13 and 14 need updating and extending and can be packed at peak times. The main station concourse is too small and can get horribly packed with people - it is desperately in need of an extension to accommodate so many passengers,

Easy to get about, staff were extremely helpful just don't eat in the grill bar upstairs, food was awful and very overcooked

New facilities for Platform 13/14, Gents:- 1 Cubicle 2 Air Blades & Soap dispensers 3 Basins 4 Urinals

great station with plenty of shops and places to eat. great hub for train, tram and bus. roof looks a little dated

I had a great experience when I was helped by two gentlemen when I missed my first train to Crewe to make a connection to go on to London. I was distraught because I needed to make my connection and this man (I wish I had gotten his name) helped me wonderfully. He told a train master for a different train to Crewe to let me on, and I am about to make my second train on time thanks to both of them. They very easily could have tried to make me buy another ticket or wait an hour for the next exact train, but they didn’t. They got me on to the train, helped me with my bags and sat me down. I have never had a public transport experience quite like it. I thank these two men, for being true gentleman and going above and beyond.

Extremely unhelpful, rude and abrupt middle aged lady with glasses. I was so polite and asked for some assistance. She couldn’t have been more dismissive. Really poor customer service.

Good facilities and busy as usual

It's a railway interchange station.

Busy but not crazy busy station. Plenty of shops and the free buses saved me a lot of hassle.

Lovely place for countrywide train travel, recently included travel to the north-east of England

A well run train station, it's disappointing therefore to discover that two steak pasties cost £13 with huge amounts of potatoes contained but very limited amounts of steak!

Clean, modern, main line rail station

Several trains cancelled but plenty of shops to pass the time.

For a train station, it has plenty of accessible eating places for a quick bite or for a longer get together - Burger King, Yo Sushi, Hotel Chocolate, but to name a few. There is a pub. Also a number of shops to purchase essentials - Boots, WH Smiths, Sainsburys, M&S Plenty of staff. Close to city centre. Parking available.

There’s is a terrible smell by platform 7. The type of smell that hurts your lungs when you inhale. It catches you by surprise. You need to put up a sign or something.

Nothing to write home about. Quite hectic at times. The shops and taxis are too expensive.

The station seems to get better every time I go which is usually once a year travelling from Sheffield. Facilities seem to get better but still some way to go.

I arrived at Manchester Piccadilly station and was delighted by the modern facilities and efficient layout. This was my first time touring the railway. It was fairly simple to navigate about the station. This station was well-organised, clean, and safe. A good-sized station. The exit signs and the display boards was easily readable. The platforms was excellent sized for the services. Great glass roof. The buzy atmosphere made me excited for my trip to the city. My favourite thing about the station was how many dogs I could see coming in with their owners. In addition to the wonders of hearing people play pianos. (Things like these indicate that the place was nice). Central Manchester was easily accessible on foot.

Staff very available for any information and fortunately they are there!

Busy and vibrant … offers wide travel destinations

Very friendly staff in the ticket office, they saved me to travel to Warrington to take my train to London changing my ticket from Manchester Picadilly to London. 🫡

Sat on the train having been scammed by greedy ticket operations. Please future riders, get your tickets online! Normally you'd think returns are cheaper right? Manc to Blackpool (£24) single is about £20. Manc to London is about £80 return, single about £60? Manchester airport however, £12.90 return. Single is £4.90 online. When confronted with the discrepancy, they shrug it off and say "we don't do online prices". Well no wonder people are always unhappy with rail. Get some consistency going! Station wise: lovely place. Lots of amenities.

A decent station with lots of trains to many different destinations.

Helpful & friendly assistance staff, helped me on the train & off again at my destination.

Manchester Piccadilly Station is a bustling hub of activity, with people constantly coming and going. If you’re in the mood for some music, you’ll find two pianos where talented pianists often entertain travelers with their skills. Large information boards make it easy to navigate, displaying train schedules and other useful details. And the best part? The toilets are free to use! The station is kept tidy and comfortable by hardworking cleaning staff. Plus, it’s well-equipped with supermarkets, cafes, fast food outlet, and restaurants, so you’ve got plenty of options whether you’re after a quick bite or a leisurely meal.

It's easy to get on and off the train.

Massive station with nice modern facilities right inside a shopping centre, there is also a quick interchange with the trams to take you to more areas in Manchester.

Over priced food and drinks not easy if you have mobility issues to get to food court area upstairs

Because it is the final station, boarding is easy. I went to Birmingham New Street easily without getting lost.

Every police person and employee there friendly as well as easy to navigate through.

We are international travelers. Today I took the National Railway to Edinburgh. The station is very large and there are some shops on the first floor. The toilet is free. It is recommended to confirm where the bus platform is before starting shopping. Our platform 14 also has signs telling passengers when to enter. Some platforms are very far away and require two escalators in between. This is a manual ticket check. There is also a World War I memorial in the middle of the platform on the first floor. The train is quite comfortable, but the noise in the carriage is quite loud. 20240803

The best station in Manchester 😄

Loved it. Absolutely astonishing. I sm surprised there are no Call of Dity Black Ops 3 tribute because the final mission happened in Platform 2.189 in the Tram station of Man Picc.

Quite a busy station, plenty of facilities and overall impressive building with everything you could want in one place... Only drawback are the total jobs worth ticket inspectors stationed across all the platforms. I've had several interactions with these goons, they are all the same with their hand held scanners.... It's so slow and arduous getting your tickets checked here so allow extra time as and when you can! I've also heard how they spoke to a gentleman who dared to enter a platform via the 'no entry's gates (which leads onto the platform anyway) - seriously just install barriers like any normal station???

One place that for me has everything at the station

I genuinely love this place. You cam go almost anywhere and is a major transit hub for my favourite form of transport

As usual. Free. City bus is wonderful to enjoy the city view.

Wanted doughnuts so crispy creme was the answer lol

BLACK CABS!, a rude and extremely obese driver looked like a boiled pig stuffing his face was to fat and lazy to put a suitcaes in the boot, he said it was too small, we have just travelled from blackpool it had been in 3 car boots, so he was lying and probably dint want to get up, he probably wheres a tena lady, rude i will never use manchester public transport again its hostile

This station combines the architectural styles of two generations and has a large space. It is a very special thing to sit in the lobby and watch people coming and going, including passengers from all over the world.

It is a great train station with loads to do. However, I nearly ended up on a train to Barrow because of a misleading departure board.

I used passenger assist and they are excellent. Would strongly recommend if you have a disability. The one slight downside is that it is not signposted as to where it is. It is adjacent to platform 1 by the way

Easy to find information, interesting access to the platform only with a train ticket

Ok train station, got some decent food and drink outlets but not much seating. Toilets are quite clean but not many of them, so can be long queues at peak times. Some of the platforms are also quite far away so makes changes quite stressful in a journey when going from platform 1 to platform 14, for example.

Great Train Station offering shops and restaurants...

Awful. I heard another customer describe it as prison food. Playing on the organic healthy side of breakfast does not cover up tasteless rubbery food. Eggs looked like flying saucers, toast was overly chewy and for 2 breakfast boxes, one with toast it came to £20. Only went because Gregg's was closed.

Busy train station. Give yourself some extra time on weekends if driving in as some roads in Manchester are closed on certain days .

Manchester is a secondary city in UK with most pepole came from other countries, like Africa, India, Napal, China and HK.

If you are travelling London and any destination down south then Manchester Piccadilly has good connectivity

Very comfortable, according to the urban lifestyle. I like this city. It's not very big, but everything is within a few minutes' drive.

Gross ?very loud and rushed at rush hour

S busy central station. You should pop to the Piccadilly tap on the station approach if you like real ales! Tea coffee etc available in the station

Large station where the following train operators go from Avanti West Coast, EMR, Cross Country, Northern, Trans Pennine, Transport for Wales - big station had to go quite a way to get my train - staff helpful

It's a railway station, what else to say?!? Generally easy enough to get around, though a bit awkward that the long ramp up to 13/14 and the bridge was out of use last time I was there.

Brilliant station, enough shops, food etc .. good for accessibility too.

Easy access, clean, modern train station

great atmosphere friendly staff and very busy station lots of stairs

Dirty, overcrowded and the worse toilets in any mainline station I’ve had the misfortune to visit. It does justice to the terrible overpriced rail service the companies provide however.

I only wish the toilets were cleaner!

Plenty of places to eat and drink. Toilets are modern but tiny. Platforms 13 and 14 are very cramped and crowded.

I've been travelling through Manchester Piccadilly since the mid 1990s and feels like one of the best stations that I've ever travelled through. Within easy walking distance of central Manchester and connections beyond. Feels so much cleaner and safer than any of the London mainline stations.

A very busy train station well managed with good customer service.

Trains ran pretty much on time. Tickets were inspected on exit and entry to the platform.

Extra fees for disabled people with memory loss, even with proof of payment. It's just their job they say

As we expected, this is also a clean, bright station. Coming from the airport you have good connections to the tram and other long-distance and regional trains. There is also a taxi station right at the train station. And of course there is also a selection of shops and restaurants here. The special piano is also available.

Spacious, good facilities, clean and well staffed.

Always a fast and efficient service here.

Groovy happening train station. Vibrant and full of life on a Saturday night.

Needed to change to an earlier train because of an emergency and the lovely staff member (Michelle B I think?) helped us with absolutely no fuss and was really lovely. The staff in their ticket office put up with a lot and she still had time to help us. Thank you.

Train ran as expexted- pretty full and busy!

This station is well organised, modern, clean, and runs well. There are good facilities and helpful staff. My favourite thing about the station is how many dogs I see coming through with their humans. As well as the wonders of hearing folks playing the pianos. (You know the place is good when there's things like this). Visitors to the NW - Beware of Northern trains running out of Piccadilly. As a local I can tell you they are NOT reliable.

Always busy but efficient. Well signposted and helpful staff.

Worst ticket office in Manchester. This morning longqueue at ticket office, 2 staff on then one staff on. All standing around drinking coffee in front of customers. One blond woman with glasses eating away after closing her position then she opens it back. Clean your staff up and why is there not at least four staff on when so busy.

Well laid out and signed posted . Friendly helpful train staff.

The first station you arrive into when arriving from the south into Manchester.. Piccadilly offers the metro, and a wide range of national rail services towards the airport, Yorkshire, Lancashire and beyond. Avanti services tend to leave Platforms 5/6/7 with services towards Wales scattered between the main shed (Platforms 1-8) or under the Platform 13/14 waiting area (platforms 9-12) Your connecting EMR services will usually leave Platforms 13 and 14 with airport services also using these separate platforms.

It's a busy big yet well organised train station. There are rest areas outside and inside the station and screens that indicate the status of the trains.

Train very late and crowded. Cycles on train blocking doors.

What can I say, it's a train station. Burger king is a rip off here

It's the heart of Manchester. You can ask any homeless person living here.

Very busy at all hours but pretty easy to get around

Very busy chaotic not organised very un helpful staff

It’s a normal train station. Bathrooms are clean enough, better than what you expect from such a busy station. Lots of stuff to do if you need to waste some time (shopping, food, coffee). The display boards are clear to read.

Very busy place, not enough information for train services

Yesterday I was travelling home from Manchester piccalilly to warrington and I asked a young man to direct me to my platform .he was such a lovely polite man he escorted me to my train as he could tell I was anxious .what a difference it makes it really does I was over welmed by his manners care and politeness. I asked him where he originated from and he told me he was from Pakistan im not sure if I can mention his name on here but I just want to thank him for helping me ....I must say all staff were very nice and well mannered but this young man stood out to me as he made me feel so cared for .thankyou very much.you made my journey much better and I felt safe in such s busy station and travelling alone .

A bit scary lots of gangs and drugs and vulnerable young girls

Some staff members can be extremely rude and will barge past you

Good size station with many facilities, shops, restaurants and cafes. Not that busy.

Huge training station with many shops