Caffe Nero - Manchester Mosley Street in Manchester

Staff need to learn to understand English! I specifically asked BEFORE ordering my drink if there was anywhere to charge my phone and was told yes. Got my drink and sat down to find NOWHERE to charge my phone, the member of staff spoke poor English and thought I was asking to borrow a cable 🤦‍♂️ Honestly it wasn't a hard question!

Very strange staff... one with blonde hair and glasses, one Asian with glasses and another Asian female... all talking to themselves constantly... well I'm not sure who they were talking to, but all walking around just saying random words. I could possibly argue that they are actually continuously insulting customers... as they are walking around clearing up they are saying things like 'creep' as they walk past a gentleman just sitting there drinking a coffee.. its incredibly bizarre and creating a really bad atmosphere..... seems these 3 strange women have been left unchecked and are therefore engaging in unfriendly and bizarre behaviour in front of customers.... Anyway, having reviewed this coffee shop specifically, I will be in touch with the owners off this particular branch about their behaviour. I'm not sure caffe nero would want people like thus working in their business, hurling out random insults at customers and just generally being very weird

Great service and drinks, but definitely needs a good clean (especially the toilets).

Too much attitude from the black lady just because I asked for my Americano to have less water. As a customer I have the right to ask for my coffee to be however I like. She did it wrong the first time and when I asked her to make it again she didn’t even apologise she was rude and when she made it again she just dashed it like that. I asked her nicely because I really can’t drink my Americano with too much water. It tastes like water with some coffee. Maybe the lady was having a bad day but you still need to respect your customers I am paying money for the service it’s not for free.

The atmosphere is good, sit down when you feel tired

Beware of dodgy tills. Transaction went through on my mobile banking and Nero app but they insist it didn't and for me to pay again- £9! One was a young Chinese girl who was clearly new, the other was clearly senior and knew what she was doing. Not arsed, not concerned I may be double charged even when I showed her the mobile receipt on the app for a completed transaction. I'll be back tomorrow, not in a good mood, if this transaction clears!

☕️Franchise coffee shop We stopped by to try it. The taste was strong, there were a lot of people, the view was good, we could see the trams and were in the heart of Manchester. ......................... Follow Us 💗 📸 IG : tbackpackp 📭 FB: Ton Backpack TbackpackP 📺 TK: tbackpackp

Sorry, this coffee is dreadful ☹️

Pleasant and friendly cafe in central Manchester, convenient for the central library, art gallery and shopping.

I have always had a good experience at cafe Nero but my recent visit disappointed me a lot. I ordered tro caramel latte and 1 almond croissant and 1 pain au chocolat. To start with, they didnot have whole milk which is very frustrating. A cafe not having whole milk but all other options is such a disappointment. Secondly their almond croissant tastes awful. The size is small for the price but not worth it. it was cold not double baked and the filling tastes so synthetic like some essence has been used instead of the real almond cream filling. Not cool cafe Nero. 👎👎Awful experience to start my day.

The English are our best enemies. Our distant brothers. Hundreds of years of rivalry that will come to an end over a latte and a raspberry croissant from Caffè Nero. Bravo to you, you soothe the heart of a humble Frenchman.

Forced to drink out of paper cups. What is the justification for that?! If there was one, it wasn't explained.

Excellent professionally served cappuccino plus ham and brie baguette. Thank you

Lovely Caramel Latte and Almond Croissant at Moseley Street Cafe. Comfortable seats and good atmosphere. Staff were very friendly and Csfe was clean.

All the Staff are super friendly and accommodating. It’s in a perfect location, just at the tram stops.

Place was OK. However, No working sockets when someone else asked. Place is small and quite cramped. I've walked in and out on other occasions, either because it's too busy or too slow. Seems a limited selection of food stuffs.

I loved the service from Zoe and Sid ! ❤️ Thank you so much girls for your lovely friendly service ☺️ really recommend it 👍

Great place to enjoy a coffee and enjoy the outdoor atmosphere.

Don't lie to customers, not one of your charging points were working, asked if you had any other form of charging points (plug socket) told by two members of staff behind the counter 'No'. Amazing! First ever Coffee shop that runs appliances on thin air, Greta Thunberg will be creaming over that!

Dropped in for a snack on way to theatre (bacon barms)and drinks.Really chatty pleasant staff and great atmosphere.

Walked in at 11:30 to be told they were closing at 12:00 and could only serve coffee in takeaway cups. Terrible.

Too many Nero's are short staffed and reverting to paper cups.

The new Pizzetta dish is absolutely delicious. Lovely store with pleasant staff. Thank you.

Useless. Just tried to explain to the barely English speaking employee that I wanted to collect stamps on my app and pay by debit card and she didn’t understand. Pathetic

Lovely little Nero. Nice location when wanting a quick bite or refreshment before a metro link journey or before any sort of entertainment in Manchester. Lovely decoration and it’s nice and warm inside. Good quality food and drinks

Staff was nice. But somehow the shop had zero heating at all when I visited. It made me super uncomfortable to the point that couldn't even finish a cuppa. Please do something to the automatic door. Not only indoor temperature, the shop is filled with gasoline smell. Overall it's a terrible experience for sitting in.

called in for a couple of coffees cake and biscuits. friendly helpful pleasant staff. warm and clean surroundings. busy but not overcrowded . a few minutes walk from Piccadilly gardens . quieter than the ever popular other locations and able to get a seat

Short of staff when I visited; one woman dealing (very well!) with long queue as colleague was on lunch, so only two staff, which is not good enough for city centre Nero. Food basic and not much choice. Coffee excellent as ever. But an extra 5p added to my bill just for eating in?? Miserly, petty and outrageous. Ensures I won't be returning.

Not wheelchair accessible! Entrance is step free but once you're inside there's two steps to get to the seating area and can't get to the counter at all. Awful!

Not had food here but I do like the cafe and the staff are good. It's clean and nice environment 👍

Quick coffee, good range of seating.

I popped in for coffee a few times staff our always friendly and service is always quick. We recommend to all my family and friends

Good place for work and coffee ☕️ 👌

It was the first time to use the JamDoughut app for a discount, the lady was very nice and teach me how to use

Amazing place love this cafe nero

Good food and coffee as expected from a cafe Nero. However service wasn't great after trying to apply a "Birthday treat" voucher for some cake which just didn't work with no explanation why (even after reading t&c's!) Staff uninterested in helping even though it wasn't busy! The store itself was super super hot and uncomfortable to even stand in line and order, and this was on a fairly cool day outside.

2/7/2023 9:30 Waste my time cueing for buying. The front customer was trying to pay with the 50-pound note, and the staff refused the note due to their company policy, however, the most serious thing is the staff were using more than 3 mins to explain why they are refusing. For god sake, am I cueing the information center, I really doubt and need to catch our train, therefore we have to leave since we did not even know how long will she finish explaining, this is a waste of our time.

Standard Nero with better than average staff

Always a good hit drink with great flavour my cup had a chip on the rim when I pointed it out I was given a extra drink, excellent service.

Decent enough cafe to grab a drink and watch the world wander past for half an hour or so.

A place to grab a drink and go and wipe your feet on the way out. Felt very dirty in this place. Tired furniture and whats that saying about having dirty windows?

They didn't have the drink I wanted so I had none and just waited whilst my companions drank theirs

Fantastic service, fast and welcoming. Great little caffe.

I like their beans "elsalvado beans"

I used to like Caffe Nero as a whole. Although I generally prefer independents, of the chains, it was my favourite. Over the last few years, each time I’ve visited one, the standards have continued to slip. This visit was no exception. Before entering, I noticed the windows were filthy - they look like they haven’t been cleaned in years. Once entering, the first thing I noticed were empty, dirty tables, damaged and dirty furniture and dirty floor. I ordered a coffee and sat down. The tables are stained and dirty, there is dust everywhere, and the place generally looks like it hasn’t been properly cleaned in a long time. Pretty gross when they’re serving food. This place needs a deep clean. What’s going on Caffe Nero? Why have you let yourself go so much?

I know it's busy, but the cleanliness of the store could be improved. Food crumbs on the table tops and floors, and the bathrooms are not very hygienic.

The girl who made our coffee this morning was very smiley and friendly. She look after tables and clean and tidying them ( not typical for Nero's staff). Good luck girl 😉 👍

Get what you expect with a Neros, quick service and semi-decent coffee

Very popular place for coffee and lunch. Tastes are personal but we found the coffee too strong. The toilet here is dirty as hell, even in the morning. Also the restaurant itself is very dirty.

Dishwasher broken so they can't serve you in teacup 🍵 😕 really...? otherwise Chai Latte was good Needs effort or more employees to keep the place clean & tidy

Finalmente il vero caffè italiano all’estero. Cortesia e professionalità, e dei muffin spettacolari! Grandissimo! Complimenti! 💪🏻

Seats and tables tired and some damaged. Floors and table tops dirty. Used crockery ñot promptly collected. Trainee barista efficient and friendly. Barista seemed to do very little, not even clearing tables. Standards down on previous visits. Shame really, used to enjoy Nero

Love this place friendly staff really helpful great atmosphere

Only popped in for a wee, but bought a bottle of water for nearly 2 quid... as it's only fair. Shop was clean but the toilets were not.

Typical cafe nero but super convenient location. Everytime I come here I order a chai latte and has never ordered anything else but. So maybe i'm biased to say the chai latte is nice...

Great tea first thing in the morning, polite and hard working staff and a good location . Shame about the furniture. Torn material on chairs and benches - in need of refurbishment!

Nice staff and good coffee, but floor and windows so dirty! Overall a dirty impression. A pity!

I had to carry my tray consisting of two coffees and two cakes over to a filthy table full of debris left by previous customers; rubbish strewn all over the floor, dust you can literally write your name in on the shelves by the windows. The cafe is a filthy, unhygienic, depressing place. Left half my cake because of the lack of cleanliness. Such a shame because it's in a lovely location.

Always busy but got a seat without any problem and coffee was lovely, staff so nice

Busy but not crowded had a coffee and excellent mushroom cheese toasty.

We went at 4 p. m. in the evening to have a coffee, as in the advertising photos and they told us that they only serve coffee in cardboard cups, false advertising. Dirty bathrooms and unfriendly employees.

As coffee chain shops go this is a really nice one in a good location (looking out across the square)

If that's one of the Manchester Nero s that was just before Christmas

Super duper. Great oatmeal latte on a rainy day. Absolutely lovely lady serving. She made my day x

Prima volta in un Caffè Nero, esperienza positiva sia colazione che snack salati a prezzi consoni, bello comodo dentro

Quite bright lighting compared to other Nero branches, which was nice. Spacious as well. Seating for 4 people was a bit of a challenge, we had to put 2 tables together but the staff let us do that, so no problem in the end. Coffee and cakes were up to the usual high standard.

I've been in Caffè Nero in St. Peter Square, I drank a great macchiato brewed by an Italian guy. For that it was great!

Only had a coffee in here but they always taste good and hot

It's just a regular coffee shop

Can get busy due to its location by the Square but coffee is great and holds large windows to enjoy the outside view

The place needs bit of trender care.

Hat's off to the exhausted barrista..managing a busy coffee shop without any support. Caffe Nero, you need to take better care of your staff...this guy was exceptional and breaking his back to keep things going

I most like the coffee on this shop, but the atmosphere I don't like as too much table inside

Came in here today (9th october) and waited patiently whilst I was served by a trainee barista, who was very friendly and did her best to get my order ready. I would have given more stars, however, the other woman working was being rather rude to the trainee making sarcastic comments when she asked for help and being quite short in her responses. This woman then came over to our table to hand me my food and slammed it on the table! Not good!

Came in to for a cappuccino - Really great and friendly service! Thanks lads

Staff are always lovely and efficient. The best cafe nero in the city

Absolutely very bad service from the staff who work in this place today I went to have coffee and I just explain to them how I want my coffee one of the staff start argument.

Good range of things to have here and right in middle of centre near tram stop, however located on corner so quite small area foe entrance. Otherwise a great branch to use.

Very nice staff and great to sip the coffee in the morning especially with a fresh bake pain au chocolate. Just had a 20minutes visit, what made it special is that they use the classical music in the morning which made my morning even better!

Nice Micatto staff is very kindly very professional recommended for morning I take every morning coffee despite

Fun place to have coffee when it is sunny outside. They don't have the pistachio frappe as advertised. So do not have high hopes if you want to try something new. Also their frappe is rather liquidy than icy. Think they over blend their frappe. Though the taste was not bad. But they have delicious mocha cake!

Staff are really friendly and remember your order if you are a regular!

Enjoyed it very much, nice stop off place

Ok place for drink coffe or tea with goog view.

It's a coffee house, little busy inside that's about it

Good coffee, tasty toasted sandwich

Attitude of staff appalling. I arrived 35 minutes before closing. So plenty of time to drink a macchiato before closing time. Because the staff are too lazy to run the industrial dishwasher (which takes about 2 minutes to complete a cycle) I have to have paper cups ‘as we’re closing in 30 minutes’ . Then as I’m served my coffee I am reminded yet again ‘ if you’re drinking in we close in 30 minutes. ‘ How not to make customers feel welcome!

It's just a too dear isn't it. Ya not think. Especially with Gregg's round the corner. No brainer in my eyes. Unless it's magic coffee 🤷🏻

Friendly staff, good tasting coffee, fair price, cosy ambiente.

very friendly staff, nice atmosphere and in a nice area. The bathroom however is in poor shape

Strong coffee goers, this one is for you. Good view of St. Peter's Square.

Amazing coffee, place constantly provides good service and consumables.

Regular haunt as mate has a dog and they don't mind them in here. Great staff and not too busy or loud.

Great location for when you get off the tram but not very big so gets busy in the morning and sometimes they only have 1/2 staff in so slow service. Often run out of the granola pots quickly too.

Good for coffee, toilets broken not food when you are desperate

I understand that the staff can't be on the go all the time but this place was a bomb site - all the empty tables were left uncleared for ages. This branch used to be a go-to place for business people etc. it looked like a dosshouse yesterday. And some of the staff need training in basic manners.

This place gets quite busy in the morning but staff get through the queue quite efficiently.

Coffee and service was good. Disappointed during a pandemic with omicron reading loos were discussing. Quality control register not used.

Called in for a coffee and sandwich. Decaf latte available. Needed to ask staff to clean a table which they did. Just a normal Cafe Nero!

It's a generic coffee shop not much to say. Friendly staff, tasty festive drinks, comfy chairs. There was only one loo and it could have done with a clean.