LEON Clacket Lane West in Tandridge

Very friendly staff, 18 October, lunchtime. Efficient and helpful. Corrected misunderstanding on order with no fuss. Good, fresh food

Food was ok but served luke warm, so not very appetising, needs to be hotter. Also would be nice if they offered toast with breakfast. Will not be back

What’s happens to Leon? When they started I was very impressed with their food. Now it’s hardly the same company. I ordered Aioli Chicken Rice Box for £7.99 and was shocked to receive a box with merely any content. The rice was spread on the base of the box to make it look full. And the chicken about 5 small pieces were spread on top of that. I had to top up with Macdonalds from next door. Taste was pathetic to say the least. It was too bland and tasteless. That was my last Leon meal. Never again. I felt this way when I bought another meal last week and thought it was horrible. But I wanted to give it another go. Last time I had it at Cobham Services Leon. Fix these issues or you will be out of business soon.

I’m never one to complain but one guy at this place did not seem to be with it. This happened last night (15/08/2025 at around 6:30pm) we ordered two drinks that had to be made instead of cans and whilst our food was done and finished 20 minutes later the guy at the front still hadn’t started making our drinks and then asked the guy at the back to come out and help him which the guy did. Then when the original guy returned to the drinks instead of making and ICED LATTE and MATCHA drink he made the matcha and left the cup of milk with ice all ready to go for the iced latte and just handed us the warm shot of espresso. When I asked him that my iced latte was supposed to be ICED he stared at me dazed at which we just politely left and I bought a new drink at the spar.

Diane from Costa Coffee made me THE BEST iced flat white! Would definitely recommend. Lovely staff too - very welcoming and doing a great job!

Hands down the worse McDonald’s I have ever been to. Queued for ages for a machine to order, then machine has no paper for printing, food took ages and cold, staff has attitude issues, no milkshakes or soft drinks ! In future I will use the noodle place. A complete shambles!

Tried calling here for breakfast. Big mistake breakfast was cold unappetising and incredibly expensive a experience I won't be repeating in the future 😔👎

Shocking. Just shocking. Freezing cold food. Staff that can’t be bothered. Expensive. Long wait despite two people ahead in the queue.

No complaints here from a friendly company inside the motorway services. Helpful staff, good value food considering it could have been marked up due to its location. Really liked it as the services was dog friendly. Clean , wiped down tables. Will certainly return here when we come back from Kent next time.

Great service friendly staff . Very helpful with helping me with reuniting me with my lost jacket .

I wouldn’t say 8pm on a Friday evening is late. As a service station I would expect to be able to get service: 20:10 Chozen Asian food was already closed; Leon food bar was no longer taking orders. Only Costa and ghastly McDs could serve any hot food, but ended up at the Spar which closed as soon as we’d finished buying two ‘slices’, some crisps, and coffees. If you really, really need to stop then do so, otherwise find somewhere that actually provides a service. Good luck!

Clueless disorganised staff. Food was fine, when it eventually arrived. I was stood at the counter staring at it for a while (under the heat lamps) until someone deigned to appear from the back to attend to the five/six customers stood without service. This place needs a manager or someone from Leon to mystery shop this place.

WHSmiths - an employee behind counter being verbally attacked by a Costa employee for stealing her milk. Did not care (either of them) that it was a public place. Very unprofessional, rude to bring it up in the shop. Both need to be disciplined

Rubbish! Waited 15 mins for our food (so much for “fast food”!). The guy who served us was a useless drip and the kitchen staff were clearly struggling despite it not being busy! Drinks were warm - asked for chilled ones but they had none. Chips were soggy and slaw inedible. Should have gone to McDonalds! All the customers were waiting and rolling their eyes so not just us!

It always feels like time travelling back to the 90's when visiting Clackett Lane services. This time was no exception, it's still a run down shack. During this visit I wish we could have time travelled back 30 mins to get back the wasted time at The Fresh food cafe. This place needs a serious refresh or flattening and a fresh build. It's embarrassing to think this is the first out of the car look at UK most European visitors get.

We arrived expecting to have a lunch at McDonalds but they were closed, due to a power cut, and we ordered from the Leon that is immediately next to McD’s We will never do so again …. it really was not a good food experience … but the staff were working hard, helpful and cheerful In view of the fact that all customers were now going to Leons for a meal the two grilled chicken burger meals and the fish finger wrap had clearly been sitting in their hot food chutes for a very long time …. long enough for crispy lettuce and tomato slices to fully cook and be reduced to pulp with a slimy texture. Similarly the potato lattice fries had lost any of their crispiness and heat. I have worked a great deal of my career in fast food and it is clear to see that Leons management are not following any of the brands timing guidelines for the preparation and holding of food These issues were not down to lack of staff …. McDonalds had loaned them some of their own personnel whilst the business patterns were affected

Awful service from fresh food place. Waited 30 mins and still didnt receive our bagels , drinks where watery and tasteless and ended up getting a refund on the food as it didnt arrive. 3 other family’s waiting , all been there before us. The staff where standing on phones not even working and this was lunchtime. No apologies even when we asked for a refund.my self and my husband both Having worked in the industry was absolutely gobsmacked at the service or lack of it. Left hungry.