Based on 161 opinions finded in 1 websites
Based on 161 opinions finded in 1 websites
Nº 233 in 256 in Tandridge
Opinions
Very friendly staff, 18 October, lunchtime. Efficient and helpful. Corrected misunderstanding on order with no fuss. Good, fresh food
Barry G . 2024-10-18
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Food was ok but served luke warm, so not very appetising, needs to be hotter. Also would be nice if they offered toast with breakfast. Will not be back
Gill G . 2024-09-28
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What’s happens to Leon? When they started I was very impressed with their food. Now it’s hardly the same company. I ordered Aioli Chicken Rice Box for £7.99 and was shocked to receive a box with merely any content. The rice was spread on the base of the box to make it look full. And the chicken about 5 small pieces were spread on top of that. I had to top up with Macdonalds from next door. Taste was pathetic to say the least. It was too bland and tasteless. That was my last Leon meal. Never again. I felt this way when I bought another meal last week and thought it was horrible. But I wanted to give it another go. Last time I had it at Cobham Services Leon. Fix these issues or you will be out of business soon.
Highspiritz . 2024-09-15
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I’m never one to complain but one guy at this place did not seem to be with it. This happened last night (15/08/2025 at around 6:30pm) we ordered two drinks that had to be made instead of cans and whilst our food was done and finished 20 minutes later the guy at the front still hadn’t started making our drinks and then asked the guy at the back to come out and help him which the guy did. Then when the original guy returned to the drinks instead of making and ICED LATTE and MATCHA drink he made the matcha and left the cup of milk with ice all ready to go for the iced latte and just handed us the warm shot of espresso. When I asked him that my iced latte was supposed to be ICED he stared at me dazed at which we just politely left and I bought a new drink at the spar.
jess l . 2024-08-16
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Diane from Costa Coffee made me THE BEST iced flat white! Would definitely recommend. Lovely staff too - very welcoming and doing a great job!
Lucy R . 2024-06-27
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Called in as i was bursting for the loo after been stuck on the M25 cause people can't drive in a straight line. Drove straight to the Filling station area as i didn't have much time, wanted to call straight in and grab a coffee on my way out. Bursting to go i walked inside to find the loos to be closed! Why wasn't there signs on the way in off the motorway advising ? There was a notice advising to walk to the main building. I didnt have time or energy to do this for many a reason. I'm not shocked as this seams to be very common on the roads now finding many filling stations to have loo's closed. It's no wornder you see ornage bottles on the verges ! Come on road chef this is appauling.
SparkyM-25 . 2023-05-26
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We chose Leon for a breakfast stop off in preference to McDonalds. The food may arguably have been healthier but the indifferent service from a dour young man with clearly no interest in being there other than to collect his pay cheque was a let...
geronimo16 . 2023-05-13
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After flying into Gatwick Airport we decided to stop at Leon for lunch. As a family we have dairy and gluten allergies. We were served by Makayler Barnett, who took the time and patiently listened to our dietary requirements and avoidances. She was very polite,...
FHA8 . 2023-02-19
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Stopped as don't drive tired and hungry. 7pm only outlet open McD's. Truthfully the very worst offering ever. Cheeseburger dry, fries overcooked no milkshakes. The only saving grace was the pineapple stick. This is really the very worse motorway services in existence. McDs you should...
Roving47878496410 . 2023-02-07
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Sunday afternoon call in to the West Bound services to grab a quick lunch. Toilets not very clean, half cubicles blocked by paper other half didn’t flush. No food at McDonald’s ( drinks only, but a member of staff told you that at the entrance...
davidlX856XB . 2023-01-08
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Absolutely DREADFUL... We arrived at just before 8pm on a Friday to stop for a bite to eat. We found the following outlets. Costa - CLOSED Leon - CLOSED Chozen Noodle - CLOSED SPAR - CLOSING The only food outlet open was McDonald's. The other...
182philg . 2022-11-18
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The toilets are clean and there are a good number of retail food outlets. OK place to stop when you are on the motorway.
857geoffh . 2022-10-10
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Baggers believe that anyone could serve that with a straight face. Truly the worst thing I’ve eating
Cyclingfood . 2022-09-24
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Disgusting filthy crockery, no bread for toast and clueless staff AVOID find another coffee shop worst costa ever visited
DELAEP . 2022-09-13
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Order bacon bap from this place at Clacket Lane Services eastbound. Surly unsmiling young man took my order. Didn’t have to wait long but when I opened the bag once back at my car, I knew why. Bacon barely cooked. Bap was fresh but unbuttered....
Helenmb27 . 2022-08-07
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It was a filthy. The food took more than 11 minutes - 4 burger meals - to be served. When it was served, the food was cold. A member of staff repetitively harassed another. The same staff member threw rubbish around the kitchen and was...
tomrC6218OS . 2022-08-02
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Plenty of parking with numerous signage. The usual range of stores catering for most requirements Costa coffee staff very helpful
Taur033 . 2022-07-30
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Absolutely awful experience. Waited over 30 minutes for service before being told it would be at least another ten minutes. It is supposed to be a fast-food service with many customers travelling long distances. If there was an issue with service times, people should be...
Beth H . 2022-07-10
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Stopped twice in the last fortnight on my way to work. Both times had to wait at least 25 minutes for my order. Drinks are left sitting on side while waiting for the order to go with. Coffee and cokes getting cold and flat. When...
marcusb155 . 2022-06-29
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Tha last time I visited the toilets were in a portacabin whilst being refurbished. My visit today showed the new toilets to be very poor and not anyway large enough to service the numbers at this large site. People were unable to wash their hands...
N5123YBkeithw . 2022-06-24
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I know the majority of services are expensive but it needs to stop. You cant even buy a bag of sweets without paying a premium price let alone coffee or a snack. When will this stop.
christ0pher43 . 2022-06-16
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Delicious coffee & very tasty turmeric yoghurt. Always a good choice to get refreshments at Leon. Great service this morning - thank you!
Ffoodie . 2022-06-07
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Do not use the costa inside of services. Rude staff asked for my drink to be amended as was full of froth and only about 1/3 of drink, waa topped up a bit but still mostly froth. Once I stated this the response was what...
clairea461 . 2022-05-20
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Well it is if you are travelling from Hayling Island to Maidstone. That said, the general provision of Motorway Services in England is dire - apart from the two locations served by Tebay. Clacket Lane is just fine. The Loos are clean, there is plenty...
haylingseagoon . 2022-04-03
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Visited at 8pm on a Saturday evening en route to Southampton. Ordered a McDonalds which was cold. And tasteless. The whole area in which we sat was also cold. It felt colder inside than out! Although there was someone mopping floors, the whole place felt...
7095893 . 2022-03-20
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Due to partially-foreseen circumstances I had to stop at Clackett Lane services, and here between the loos is a display of the Roman artefacts they found when they were building the Roadchef including an antler made into a tool and some Sussex pottery so i...
JimmyM488 . 2022-03-03
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Half past ten on a Wednesday night and Claket Lane Services was like a ghost town. There was just me and a cleaner. The only coffee to be had was from a machine in W H Smiths and, apart from chocolates, the only other food...
857geoffh . 2022-01-13
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This review is in no way of the service I received at the clacker lane outlet but of the business and it’s slipping standards. I just happened to eat from this services on this occasion... Mr Vincent (Leon founder) said on Sunday that he has...
Yorkshireguese . 2021-12-28
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Stopped off for a quick bite to eat inside. There were very few staff working and i had to wait 15 mins to get served. The staff were not wearing gloves when handling the food either. I was looking around to see if staff were...
Happywanderer2021a . 2021-09-12
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Most days I pop in to Clacket Lane Services for a coffee and fuel on my daily commute to and from work, I have absolutely no reason to be there for longer that it takes to get petrol, coffee and a snack (at extortionate prices)....
800lukek . 2021-07-20
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These motorway serices are better than most. Covid regulations are observed. There's a clearly marked one way system, hand sanitiser is available and masks must be (and are) worn. The toilets are clean.
Geoff H . 2021-07-10
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As motorway service stations go, this is ok. All a bit old fashioned but a reasonable choice of eateries,
dave s . 2021-07-09
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Staff were rude and slow. It was a crazy long wait. Manager had his hands down trousers whilst handling food. Order was incomplete. Food was good
D5765DDtb . 2021-07-04
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Easy to find a space, plenty of markings for social distancing, hand sanitiser. Toilets were clean. Food places were busy but they were managing well.
Passenger14639630651 . 2021-07-02
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We called here on our way to Tonbridge. Not very busy and adequate food outlets available. We had food from McDonalds ,i.e. different types of burgers, chicken nuggets and coffees/iced dinks -all very tasty .Great outdoor seating with good shade from trees trees around
GPTLebu . 2021-06-11
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Tempted by the advertising for fast but fresh food, we decided to eat at Leon's when taking a break at the Clacket Lane services last Saturday. The food was lukewarm at best but mainly cold. My grilled aubergine was swimming in unpleasant oily substance and...
dido562018 . 2021-05-27
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Fast and easy service during covid times today. A quick stop involving a toilet visit, tea and two cakes. Usual slightly expensive Costa prices, but good fast service, and quality products served as they should be.
tim r . 2021-04-19
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Quick visit for fuel & food. Another BP garage offering reductions for buying 2 items and when put through the till you get charged full price. Not the first time this happens at BP. Toilets closed and have been for a couple of months. Not...
Chunc2125 . 2021-03-03
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A quick pit stop. Not great in terms of clean toilets, grubby floors. Typical services I guess. Costas food and drink a good 20% surcharge on the high street prices and haven't seen diesel at £1.40 a litre for a long time!! Served a purpose...
Sladeyhoop . 2021-01-24
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Paid an early morning toilet visit,parking was plentiful, but the entrance involved a heavy door. It advertised assistance,but could not see the button in the night lights. Toilets themselves were clean and well maintained.
tim r . 2020-12-12
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I notified RoadChef Clackett Lane East about the state of the Lorry park ( 7 weeks ago) Human faeces , bottles of urine , fly tipped sofas, mattress's, bags of waste , leeching into wider countryside.. disgusting .. no Pride, This Lorry Park can earn...
443kevind . 2020-11-24
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Visited here and the Covid rules very well regulated - visited MacDonalds and it was excellent. Good staff usual Mac foods. Very neat and tidy.
Howard-Liverpool . 2020-10-03
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Stopped here for take-out sandwiches and coffee. (Did not wish to eat inside, having an elderly, Covid-vulnerable passenger). Bought sandwiches and crisps in W H Smith (couldn't see any other outlet offering such fare). Poor choice of sandwiches (only 3 options) all priced at £3.99....
John W . 2020-10-03
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It used to be that one food vendor in the anti-clockwise Clacket Lane Services would sell you English grub but not now. It's been turned into a Chinese. Talking of which, for McDonald's to only allow you to order food from a touch-screen during COVID...
SJMachrihanish . 2020-09-16
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A toilet and drinks stop on a bust Sunday afternoon. Toilets were clean and well presented,social distancing was well enforced,on entrance and through out the building. Costa Coffee was a little slow,product quite expensive,but of good quality,again good sanitary control.
tim r . 2020-09-13
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We used the services twice week and they are well layed out for the covid19 building instructions. The building felt clean. The toilets were clean. Of course it us humans that struggle, why can’t people wear face masks and follow the signs?
papat2018 . 2020-08-29
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As you expect services to be trying to encourage business, we arrived for a meal and were disgusted by the state of the place. Dusty, dirty, smelly. One alcohol gel at McDonalds. Avoid
trinicoco72 . 2020-07-23
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In this era of coronavirus it was reassuring to see all the doors open, to avoid unnecessary contact, areas being cleaned thoroughly. Areas being sprayed with anti-bacterial fluid. Nice service area, even though there is extensive work going on. Rather confusing entrance but go slow...
normantalktalk . 2020-03-15
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This is the 4th time visited this restaurant and still they get my order wrong and always with awful service by their staff !!! For gods sake ! Sort it out !
OxfordExplorers . 2020-03-05
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I called into the Eastbound Clacket Lane Services for a late breakfast & called at the place that only seemed to sell breakfasts. I could almost forgive the high prices (over £7.50 for a bacon bap & a coffee) if the whole experience hadn't been...
MikeyD12345 . 2020-02-24
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Very poor service. I ordered a coffee and a bagel with cream cheese. Opened the bagel and they hadnt put in the cream cheese So had to return to the counter.. No apology then the girl couldnt find some and had to search for some....
Juliet M . 2020-02-17
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I stopped at Roadchef Motorway Services Clacket Lane M25 Eastbound, M25, Westerham For lunch at McDonald’s. Food was standard McDonald’s and served quickly so no issues. The services facilities (toilets) were clean and ok.
139stephena . 2020-02-11
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Clean and tidy with a good range of outlets but why oh why do most service areas insist on putting the toilets right at the back of the building. Being disabled and travelling on my own, it is so hard to reach them. Please give...
Clive1983 . 2020-01-20
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The review only relates to the McDonalds. We popped in for a quick stop to pick up some breakfast and encountered what must be the surliest staff in the chain. No thank you's, zero customer interaction, no eye contact and the staff wandering around moaning...
Richard M . 2019-12-09
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Stopped at clackets mc d at approx 1240 in night, it was fairly steady, first off the order kiosk s were poor, glitching and unresponsive, so moved to another which was able to place order, this one refused to print reciept, at this mc d...
Foodstandards . 2019-11-29
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Useful position near the M26 turnoff,and one we use regularly. Clean toilet facilities including disabled option. Not too large,or often too busy,easy to get around,and with a good selection of shopping and eating.
tim r . 2019-11-09
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Nothing special here. Usual for a british motorway - overpriced food and petrol. It is clean and modern offering toilet facilities. Several small fast food franchises mean that there is a wide range of choices - plus a few other shops and coffee houses ...all...
italianfavourites . 2019-11-06
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This does what it says on the tin. The services are comprehensive and there are plenty of places to eat and clean toilets to freshen up in. Parking is ample so no issues finding a space.
juliaandadam123 . 2019-10-19
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Stopped on way for a quick bite to eat, standard choices to eat or drink, used the McDonald’s and toilets.
challisfamily . 2019-10-08
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Really pleasantly surprised. Stopped for a quick bite & several choices but we picked a place which had staff with smiling faces, was clean, tidy & good menu. Ended up having fish & chips with mushy peas but by god, it was not only very...
cazjackie31 . 2019-09-24
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This is an average service area smaller than most, good disabled parking, but just why are the toilets so far away from the entrance? I get it you want people to purchase things but trust me when you are busting for a pee you aint...
andreasphotography . 2019-09-04
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Stopped to get milkshakes on the way back from Gatwick Airport, and faced with terrible service at McDonalds. Service was terrible and staff were unhelpful and rude. When the screen showing order numbers said that ours was ready to collect, no staff were there to...
Phantom M . 2019-08-22
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Everything you need is here, but the toilets are in a poor state. Unclean and poorly tended. And I was unable to find someone to explain this to in person.
Stephen M . 2019-07-09
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There are a number of food outlets in this motorway service are which means there is a good choice, whether you want just a coffee and a cake, a snack or a meal. We stopped for just a coffee but found the staff friebndly and...
Geoff H . 2019-06-24
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I really appreciate services with Pret-a-Manger. It’s nice to have a healthy alternatives to all the fast food when you are on the road. The avo, olives, and tom sandwich is so light and tasty. The Clacket Lane Services also has a McDonalds, Costas, Chozen...
ragiansanti34 . 2019-06-19
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Review for Clockwise Services towards Reigate: Stopped off on way home yesterday Good choice of food outlets - McDonald’s very popular One member had a salad from 1 outlet which was very fresh Very clean Would visit again
bettydisco . 2019-05-26
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I'm not an expert on service stations, but this one is particularly in need of a refreshment... the staff are pleasant enough and our coffee / cake was delicious, but it all felt a little "wipe your feet on the way out"...
petesag356 . 2019-05-14
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Plenty of free parking McDonalds out of lots of items all milkshakes missing Area tidy and fully manned
JohnB250250 . 2019-05-06
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I don’t usually write reviews but when I was stood next to a couple waiting to order at this cafe I found myself so close to telling them not to bother that it made me think to write this. We ordered an all day brunch,...
Bumpf1984 . 2019-04-15
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We dashed in for a comfort break whilst passing since there are not many services in the direction we were going (counter clockwise). Toilets were good enough, it was clean so what more do you need? We did not eat or drink there but plenty...
123_Sussex_UK . 2019-04-02
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A planned stop to have breakfast and use of the toilet facilities. Easy to park, plenty of and different eateries and an enjoyable breakfast was taken. A good way to rest for 45 minutes before heading for our next destination.
Mobile35942195053 . 2019-03-23
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This was the first time we have visited the Westbound Clacket Lane service station since the refurbishment. It is so much more pleasant than the old one. With a modern frontage and well laid out inside with plenty outlets, it is bright and airy. Toilets...
bonjgb1009 . 2019-03-11
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I purchased a sandwich for lunch in the shop. I was accidentally charged twice (I didn’t realise). However, a very nice lady called Lisa did and her and a colleague found me queuing for a coffee and mentioned the error and promptly refunded me. Top...
Archduke03 . 2019-03-10
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On both sides of the road. Great for a stop off and a coffee. Clean and good choice of somewhere to sit. We used the Costa outlet on both occasions.
robiwatts . 2019-03-05
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Offers several eateries including a Mcdonald’s and Pret. Plenty of parking. Nothing special, but probably has more than initially meets the eye.
gkw09 . 2019-02-17
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Just wanted to say a HUGE thank-you to Cellest who works in the office, after a very long flight we stopped off at the services on the way home from the airport. I stupidly left my purse behind. Realised a few hours later called the...
SEB0203 . 2019-02-08
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Road Chef services east bound on M25 - needed to use the toilets. At least 2 cubicles had broken locks and one had no toilet seat. There was no sign apologising for the damage and no sign of anyone to complain to.
jimmyb408 . 2019-01-25
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Most things available , but I'm fed up with toilet cubicles that have no locks or coat hangers ...a cheap easy regular fix for motor way services that charge up to 25% more on everything they sell . Get those loos sorted , its not...
rougeleo . 2019-01-20
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Needed to stop or would have passed this by knowing it's not great from prior visits. Services need a deep clean throughout. A refresh wouldn't go amiss either. Will jog by unless I really need the 'facilities'
tony22eff . 2019-01-12
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Use Clackets fairly regularly as its clean with decent facilities. During yesterday’s New Years Day visit (bit fuzzy headed) I managed to leave my handbag there - not only have they offered to post it, I was wished a beautiful 2019. The staff are worth...
hadleygladly77 . 2019-01-02
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On a coach holiday trip we stopped here twice in a week, I was pleasantly surprised, it was clean, tidy, had lots of tables/seating, toilets and showers. Has Costas Coffee, W.H.Smiths, McDonald’s, Admiral, Cotton Traders and a beer and wine section. Parking is free for...
elwick11 . 2019-01-02
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A few places to eat & drink - McDonalds, Fresh food cafe, Chozen noodle, costa coffee, and a WHSmith - and toilets. up to two hours free parking.
djl-uk . 2018-12-27
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I know the services are a break point for people but the lack of choice frustrates me, there is mcdonalds and pret and costa and an own brand café with limited choice however I found the choice limited and except mcdonalds which was universal priced...
roypateman . 2018-12-11
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A return journey from a business trip saw us stop off for a 'comfort break' at Clacket Lane Services. We decided to eat. Not known for its cuisine, the services provide mainly fast food with one or two hot meal options. We opted for the...
taurustime . 2018-12-04
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This cafe serves amazing food. The service I very friendly. Upon gaining the persons on permission to use his name George cooks the most amazing breakfast I have have in a long long time. I highly recommend that anyone try his cooking. Costa coffee are...
Mstoddy11 . 2018-11-22
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I actually prefer the old fashioned services with hot food ready to serve. However it was not to be even McDonald's were cooked to order. So had a long stop waiting for my food to be cooked at fresh food cafe. Even then the Kentucky...
PHE22 . 2018-11-20
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Travelling during the evening eastbound not even 10pm. Both costas closed most food outlets closed even McDonalds on a go slow. No decent coffee so early in the evening. Dont stop here! If these outlets cant be bothered to serve late travellers then franchises should...
Carole G . 2018-11-19
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The service station as such is always clean and tidy with helpful staff, my issue is with #CostaCoffee this is the 3rd time in a row I have had poor service, disgusting coffee and food which was not fit for consumption. I ordered a Medium...
MiaCD . 2018-11-18
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After a very long day flying back to Gatwick . We needed something to eat The fresh food place would only cook for us if it was fast as they wanted to close why do these places close around 8pm when it a 24 hours...
lindak180 . 2018-11-18
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Family drop off at Gatwick this morning and ready for breakfast on my drive back to Cambridge Full English ... Fabulous ... It’s not often that the meal is better than the promo picture Great sausages, well cooked eggs/bacon and mushrooms Whilst I acknowledge it’s...
ringram64 . 2018-11-07
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Eastbound I used the drive through Costa, quick, easy, and coffee was good, bit more expensive than usual Costas but it is the Motorway after all! Westbound I stopped and went in, I had a Coconut Cappuccino and a Sausage bap, both really good and...
Andy6219 . 2018-11-05
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Terrible place even though it is a service station, Staff are slow and not very friendly, food was disgusting, toilets were unusable
jaynep525 . 2018-10-29
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Ordered a flat white and a decaf mocha. The flat white tastes like washing up liquid, the mocha like something out of a packet. Very annoyed since Pret is always my favourite coffee. Had I tasted before I was on the M25 I’d have taken...
Departure690430 . 2018-10-25
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Visited on trip to and from Chessington. This is a great service station. Clean and tidy. It also has a MacDonald which was excellent. Clean toilets, very pleased with visit. Also the west bound service has a bit of history with artefacts from the site,...
Karl N . 2018-10-24
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A very comfortable service area. The service area does not look appealing from the road but appearances are deceptive. Modern frontage and well laid out inside. Seating is very comfy and just what’s needed after a long drive and sit down and enjoy a nice...
bonjgb1009 . 2018-10-21
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we arrived from Heathrow and were looking for a drink and a snack. we found some cakes and a coffee. The cakes were great.
155richard81 . 2018-09-18
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Stopped here for a quick loo break on way home from a long journey. Place was crowded, toilets awful & petrol price astronomical!! Glad didn't stop for food or drinks
Mel G . 2018-09-07
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Seats are very comfy and just what’s needed after a long drive and sit down and enjoy a nice Costa coffee. Ample parking. The service area does not look appealing from the road but very pleased we did stop and will do so again.
ajf632017 . 2018-09-06
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We visited Costa coffee for a well need break after traveling some distance. The wait was far too long just for a simple coffee ! In fact 27mins before I was asked what I wanted to order and then a further 17 mins before I...
janetwood2009 . 2018-08-29
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I made the mistake of stopping at the Clacket Lane Serice Station (clockwise) and going to Costa Coffee inside the main building. Big mistake! There were only two tills manned; one with two Baristas, the other one with one chap. Without realising this beforehand,I had...
David G . 2018-08-20
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