Leon - Bankside in Southwark

Subject: Missing Item from My Order Dear Leon Customer Service Team, I recently visited one of your restaurants and purchased a breakfast along with tea and an additional chocolate bar, which I paid for another (£2.5). Unfortunately, upon returning home, I discovered that the chocolate bar was missing from my order. Since I am unable to return to the restaurant to address this in person, I would like to kindly request a resolution, such as a refund for the missing item or an alternative solution. Thank you for your attention to this matter.

fast service good food very yummy friendly staff was great ^_^

It's a good stopover with a little one who already has his favorite spot there: we come back there at his insistence. Maybe he likes the particular shape of the fries, in any case he loves the chicken with peanut sauce 🥜 that they serve there.

The food and coffee is great, added bonus that the staff are always pleasant and serve you with a smile.

My fav Leon, the staff is super friendly, especially Dani! She is always kind and efficient. :) coffees make my work days better

My favourite Leon outlet! The staff here are super lovely. Dani always makes my morning coffee with a smile. Would highly recommend stopping by this outlet if in the vicinity :)

Very fast service and great food. LEON has never disappointed me!

Food is really fake. The eggs are disgusting, the vegetables are not fresh at all. This is just a bad fast food chain that claims to be healthy.

A fast food place, where you can rest in the middle of the day of sightseeing. A meal without complications.

I didn't get the drink that I paid for in my deal.

We went back for a third time to have chai this week. Staff is very friendly and caring, and are willing to answer questions about the food. This is not the case at other Leon branches across the city, that’s why we came back. So I definitely recommend this place! It’s across Tate modern and there are enough seatings. The first time we ordered a halloumi breakfast muffin with chai. Second time was only chai and third time was last Monday. We ordered the halloumi breakfast muffin and chai again. My mom was not feeling well, I put her on a seat and in the meantime she fainted. The staff called the ambulance immediately, the girl behind the counter came with cold water, started rubbing my moms hand so she would stay warm and even offered us something else to drink. She offered us a refund too, for the food and drinks we had not consumed. After the ambulance came they did some tests in the van. After 1,5 hours we returned and two guys at the counter immediately asked how my mom was feeling and if she was okay. They offered us a refund again, but as it was almost noon and we hadn’t eaten anything for breakfast we ordered some food. We should have paid a extra but didn’t have to. The fact that they helped us while my mom wasn’t feeling well, immediately took action, and the caring nature of the staff is truly analyzing! I do recommend the chai with coconut milk, the halloumi breakfast muffin, the halloumi wrap and the baji wrap. They had a great breakfast deal, and overall it is not that expensive.

Very good experience for a first time, super good. Address to keep

Opening times are wrong. Closed at 18:50 on Sunday.

Excellent as always, have not tried them all but this is the best so far.

Lovely plant based menu, but wider options too for my friends. We were visiting the Tate Modern and were looking for a local lunch. Easy to order and service was quick and friendly. Very clean restaurant and great loos too!

Could be an okay place, but the staff was super lazy. No cleaning up was done. Floor and tables were sticky and filled with dirt. Guests wiped the tables with napkins when taking over dirty tables. Food did not seem freshly made.

Enjoyed the chicken nuggets and orange juice.

Great place for budget tourists. On top of standard great Leon food comes helpful approach from Leon Bankside staff. Highly recommended.

Food was okay at best. After completing our order it turned out the kiosk wasn’t connected so we had to redo the whole order at the counter. The girl seemed to understand the order but when we got the food it was wrong. Oh well. She also was ambivalent about the kiosk not working. Put a freaking sign on it at least! Wife went to the bathroom. No toilet paper. Not worst ever, but not impressed.

We ate dhal and vegan wrap menu, everything was delicious. Interesting menu with reasonable prices. Only remark goes to a bit sticky tables, but that may be due to the material itself.

pictures speak for themselves. Menu picture vs reality attached. food not great, they use to have gluten free burgers and stuff but they don't do that anymore. so, not really recommended.

Tuesday 7p.m. - I entered Leon for dinner after a long day. The place is not busy and staff is idle. A customer asks for the toilet and is told they are not working. First red flag. I order my food to eat in. I'm given a takeaway bag. There are no cleaned trays anywhere, and the staff tells me so. After showing my disappointment, they managed to find one which they badly cleaned in a rush and I refused it preferring to take the meal in a bag. Next challenge - finding a cleaned table. Most of the tables were dirty, and the few ones that didn't have crumbles were all sticky, showing the poor level of cleanliness. For a £10.50 fast food meal, you'd expect a much higher standard. This is clearly a badly managed place where nobody has pride in their work. I won't be back here until this gets a better management.

Service was quick but you order from a tablet then collect so it no better than McDonalds tbf. Food was bland and very overpriced. 1 and only time for LEON I’m afraid.

Wrap was luke warm, chips were cold and arincini were inedible. Service was poor, lots of dirty tables, staff clearly couldn’t care less.

The toilets have not been working for a year (Bankside Leon and Moorgate Leon - the two worst ones) coffee and food not as good as it used to be Also, Leon pretends to be a vegany type of company but menu is predominantly meat and dairy Bring back vegan meat balls!

Pretty good for lunch near Tate Modern.

Food is overpriced but that's just part of Leon's branding so that's out of this branch's control. However, the quality of the food can be controlled and it is poor. Waffle fries are always soggy and not well kept, and chicken nuggets are never piping hot. I like the self-service check-outs but it is quite crammed to maximise the space.

Overly priced compared to the quality of food and ambience.

Always very good, this chain is everywhere in London and you can eat there for cheap!

Is a bit impersonal but if you are seeking for a quick bite that is not a sandwich. This is a great alternative. Easy to use. Fast and efficient.

Friendly staff, with good customer service skills.

Long waiting for my food to get ready. And the amount of chicken of my chicken burger is so poor.

Sad food. I've been eating the same things for long enough to notice a change... It's now rice, almost zero herbs, no slaw a bit of chicken and some relatively bland aoli. The slaw, herbs and chilli used to make it interesting.. this may be a bad day in the kitchen or cost engineering gone wrong. Either way I won't be visiting a Leon again. Shame.

Good for fast food. Staff are polite and professional. Toilets clean.

Light bright and clean Leon. Easy touch screen ordering. Very quick service and I’d ordered 3 things including an excellent kids option. Kids options were brilliant - my 10 year old loved the fish finger box and drink for £3.99. Perfect for mum and 2kids in half term.

We ate very well!!! The person in charge was very nice and willing to help us!!!! Tasty and fast!

Visited the frost fair today and this was the nearest place to eat. Have to order on a screen but I suppose it speeds things up. My daughter loved the chicken aoli box; rice was good. My fish finger wrap was disappointing and not fresh. Maybe kept warm for a while, so fish was soggy. We both liked the fries though. Raspberry lemonade was great and I enjoyed my Yorkshire tea: ))

Poor experience. Golden Glow Dahl looked as if it had been sitting for a day or two and was like warm and not particularly tasty. Filter coffee weak. Food was served so fast it was obviously being sat in the boxes waiting for customers than fresh. Dirty place too.

It was a quick visit to nice and quiet branch Staff and service were great The decorations and the overall atmosphere were lovely The portion of the food was too small Personally didn't like the egg' plates But loved the waffle potatoes as well as the halloumi wrap The coffee was very tasty The prices were reasonable

Fries were soggy, Miso gravy didn't taste like miso and the wrap was just okay. Quality prize wise the quality is pretty poor.

Food was ok but dry. Tables dirty and toilets dirty Given it was pretty empty thought they would have the time to clean

I loved the chips! Service fast.

Yeah, nah. Chips were stone cold. Food luke warm. Not the best for a chilly day outside. When I asked for the chips (baked) to be heated up at least, they binned them and then asked where I was sitting. No show. No chips. Couldn’t be bothered asking again. You don’t need a PhD to do this stuff well for goodness sake.

First visit to Leon. Not impressed, cold food, poor quality ingredients. First and last visit. So disappointed.

It was great. The music was great and the food was awesome.

Tasty and good view of the Tate! Outdoor seating and student discount also 😁

Service not friendly & It’s a rip off tbh. Always try charge extra for the tiny sauces even after spending £20 on a mediocre lunch. Menu is very basic & breakfast menu is bad

Realmente genial, comida rápida y sana, muchas opciones y sin gluten! Lo descubrí en Instagram y por suerte esta por todo Londres. Debería abrir en Barcelona!

Una muy buena opción para comer algo rápido, con opciones saludables y a buen precio para ser Londres. Exquisitos absténganse. No es un restaurante, es un sitio de comida rápida

Really good Vegan Burger (I'm not vegan ) and slaw . Reasonable prices.

Service was quick and efficient. The kids chicken nuggets were ok but nothing special. The chips were tasty.

I have been a fan of Leon for many years, I have always admired their innovative approach to their menu, and quality healthy food, fast. One thing I have always appreciated about Leon is the warm friendly staff. It is still something I look forward to when I visit. This visit was no exception. I had not visited for a while and the lovely staff member remembered me. My favourite dishes on the menu at the moment are Chicken Satay with brown rice and slaw side salad, the combination is so fresh & tasty. It did not disappoint. Thank you team. I see how hard you work and appreciate you.

Leon used to be a great place to eat fast. The food tasted fresh, warm and as if a bit of care had been taken over it. I just ate arancini and baked fries. I had exactly 4 fries and some crumbs, until I complained, I then got more fries, but sadly they were cold and tough. The arancini tasted like it had been sat there for a while. I’ll never go to LÉON again. It felt like an absolute waste of money. It feels very much like the attention is on FAST rather than FOOD. Avoid.

This was really an anticlimax, even with modest expectations. Our receptionist had suggested the place as an upscale fast food, and the chain itself claims to have the reshaping of the world of fast food as its objective. Judging from what we were served (a sorry excuse for a culinary experience) and the fact that there did not appear to be any urge to clean tables for new guests, the distance to be covered still very long. A cheap dinner is no reason for a shoddy experience.

This was really an anticlimax, even with modest expectations. Our receptionist had suggested the place as an upscale fast food, and the chain itself claims to have the reshaping of the world of fast food as its objective. Judging from what we were served (a sorry excuse for a culinary experience) and the fact that there did not appear to be any urge to clean tables for new guests, the distance to be covered still very long. A cheap dinner is no reason for a shoddy experience.

Terveellisempää pikaruokaa! Todella hyvä kokemus. Sopii hyvin vegaaneille ja iso osa valikoimasta on myös gluteenitonta.

This place is great and the staff are ace

Ordered 4 items, they forgot to add one. Had to claim it at the desk. Sticky tables... Coffee and macha were good

The food is not really good. I ordered fries that are cold and not crispy.

Food iz Damaged broken plastic in the aioli... massive chewed out hole in the container 🤢 So consequently Sauce pot empty how did they miss seeing that? smh Now they don't answer the phone Shame on them I will give them a visit 2moro Just I want a refund my for inconvenience I'm disabled, this should be illegal... Avoid

Amazing great quality food. The only thing is say it’s my coffee spilt but I can’t knock them on something that wasn’t their fault especially when they took precaution to prevent spillage.

Excellent, always delicious!! Love the coffee too

Polite staff, great place, everything was fine

Stayed in London for the weekend and enjoyed our breakfast both mornings from LEON. The staff were friendly and the food was delicious.

Never again. What's happened? Been a Leon fan for years, but alas no more. Been to the Bankside branch 3 times over the years. Its filthy, slow staff ( now taken over by dirty touch screen machines) food cold and tables not cleaned.

Visited this Leon when on Business, it had not long had a full refurbishment, which looked great. Very close to the Tate, well worth a visit to both.

Carla the manager is amazing! Thank you, Carla!

Fast food molto carino, vicinissimo alla Tate Modern. Economico, considerato i prezzi di Londra, ma le porzioni sono precise (magari per qualcuno potrebbero essere giuste). Qualità del cibo buona

First time to LEON. Fried rice was good 👍🏻

Muy rico! Me encantó el arroz y sus salsas. Me gustó mucho que cuando eliges los productos en las máquinas, te indica cuántas calorías tiene cada alimento. En cuanto al precio, es bastante conveniente, alrededor de 10usd el plato.

테이트 모던 가는길에 있습니다. 날리는 쌀을 좋아한다면 유럽음식 특유의 신맛과 향신료를 좋아한다면 맛있게 먹을 수 있습니다. 한국인에겐 확실히 호불호 갈린 맛이니 잘 선택하세요. 파운드 너무 비싸잖아요. 가성비 좋아요

Total chaos here and the quality of the food has gone down considerably soggy fries and mostly rice in my black bean and rice box

You could hardly do better for atmosphere from a chain eatery. Spacious, quiet, great location near MoMA. Food is typical Leon, good, though some quantities are on the small side. Breakfast pots are tasty. Coffee is priced equivalent to a cafe.

Again fantastic I missed breakfast but the lunch was superb this was the first time I’ve tried their lunches amazing!

Nice views of Tate modern. Fast service

Food was cold and wasn’t enjoyable in that state

Very good experience. Food was excellent and the delivery rider was very polite and courteous.

As I have intolerance to some foods I have to hope this is taken seriously each time I eat food outside the home. The staff members took time to make sure the food I ordered would not affect me. Good efficient service with a smile. Such tasty and healthy food too. Thank you!

The food is OK but staff are not

Went here for some lunch after visiting the Tate Modern. The interior of the building is quite nice and there's plenty of seating. Some of the tables had not been cleared, however, they seemed understaffed or the staff were just too busy. Food was served hot. Loved the GFC nuggets (gluten free) and the Brazillian Black Bean rice box.

Gluten free, fast but healthy food.

We ordered to eat in and got it in a bag. Then I found one portion was missing completely which was given to us once asked. It happens and that would not be an issue. However, the chips were cold and soggy. The burgers with unpleasant sour taste. The wrap ok-ish. It was definitely the first and the last visit. McDonalds is a 5* dine in compared to this place for a half of the meal price. Shame.

Excellent Flat White and pastries!

I have to wait for my order for 20min The stor WA empty no customers

Wow…I’m not sure where to start with how bad an experience this was… Chose to eat in and had a Korean chicken wrap meal with lattice fries. The wrap was cold…the fries were cold so asked to swap them and the 2nd batch were equally like warm. Queried either the staff and asked for a fresh serving which they provided, 3rd time lucky. Very poor quality and disappointing.

All we had was poor quality raw materials, poorly cooked resulting in food that we mostly left. And the portions are small. Poor---

Very good. The food was fresh and tasty. Delivery rider was very courteous and polite.

Great little teatime snack, thanks. One moan - far too much sticky tape!!!!

I've had issues with missing items on previous orders but no this time. Everything was present and correct. The delivery was quick and I have to say the the delivery rider who brought my order was an exceptionally pleasant and friendly young man who was wonderful to deal with. He deserves praise as he did his job brilliantly.

Unlike the last order, this one was ok.

Excepto la camarera que era maja ,la comida malísima,burguer de pollo de hace 3 días y especias para tapar el sabor,que malo!,no vuelvo

Very good service. Rider was very polite and courteous.

Very quick delivery of great quality food from Leon. The delivery rider was very courteous and polite. All in all, a very good experience.

Awesome food from Leon delivered with speed. What more could I want? Me plus good food equals one happy bunny!

This was absolutely brilliant!! It has to be one of the quickest deliveries I’ve ever had from just eat. From the time I got confirmation of the order, the rider was with me in 19 mins!!

Food was nice but - different sauces arrived than what was delivered. Food was cold - particularly the fries. everyone's fries were clap cold sorry

I would like to tip the delivery person, how do I do that?

The shakshuka was missing. I had a yoghurt instead which I didn’t order.

The LEON menu has had upgrades - all vegan this, no meat that and fair trade the other - and so has the tech. Gone is the waiter service, so pre-Covid, to be replaced by ‘order at the screen’ and ‘collect from the counter’, beloved by accountants everywhere. All that’s fine, so long as it’s reflected in the price. But I still like somewhere to sit that isn’t a health hazard - even at KFC and Maccy Ds which Leon now chooses to compete with. And here, Sunday late afternoon, the staff at this branch spent a lot of time chatting to each other and a favourite customer, and zero time cleaning the filthy tables outside and in. Whilst there was people waiting for food. So I cleared two tables myself. And then my family and I ate a pretty good meal. But why pay to eat out if I have to clean up before and afterwards? I can do that at home.

The driver dropped the coffee all over the floor