Based on 24 opinions finded in 1 websites
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Based on 24 opinions finded in 1 websites
Nº 120 in 217 in East Dorset
Nº 37 of 48 Other cuisines in East Dorset
Opinions
I visited today with my mum. The hazelnut coffee and pastries were great and the staff was so lovely and friendly! Highly recommend visiting for a coffee
Natalia B . 2025-01-25
MORE AT TripAdvisor
Called in here for tea and cake after passing it many times. Can honestly say this is a real patisserie! We had the most amazing cheesecake which tasted how I remember a cheesecake should taste. Breads looked delicious too, as did the sausage rolls which looked totally melt in your mouth. So lovely to have in independent business to try inplace of the usual chains. We will be back.
Rhuba . 2025-01-25
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Fantastic latte and the best sausage roll I have ever eaten. Liked it much taken two home with me. There is also a pay forward scheme to help people on very restrictive budgets.
Departure22620708619 . 2025-01-22
MORE AT TripAdvisor
Love this place!! Always great service from a really friendly team. Fantastic coffee, amazing fresh breads and the best sausage rolls!
Danielle . 2025-01-22
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Warm greeting, followed by prompt coffee's. Westbourne glory sausage sandwich was very good, service excellent many thanks. Lawrence
Lawrence R . 2025-01-20
MORE AT TripAdvisor
Popped in mid morning for a coffee, ended up with a delicious almond croissant to go with a latte! Really nice place to drop into, lots of delicious food and snacks to tempt you. Friendly staff, well decorated, clean and a nice ambience. Will drop in again.
Steve . 2024-07-04
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We have visited this branch a few times over the last year or so. Never greeted when you walk in. The staff seem like they don’t want to be there. Everything is very slow. The food is amazing, although my sausage roll that I asked to be heated up was cold. I’ve asked for oat milk for my drinks previously and been given dairy milk. It could be so much better if it was run better and had staff that are a bit more attentive and clear tables before another person sits down and staff that actually want to be there. Just not the right standard of service for the food that is served and the price you are charged.
ninaads . 2024-02-17
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Nice place Foods always good and coffee tastes great Lots of tasty cakes as well Just 1 thing PETER is useless !!!
MartD20202022 . 2023-12-13
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We only ended up as not familiar with Ferndown eateries and have eaten before in other Petite Princes. First of all no greeting, although not that busy when we went in the table hadn't been cleared. Also it was cold as the door was open so kept our coats on. It was warmer towards the back of the premises but dark. If we hadn't been desperate to eat wouldn't of stayed. We got are own menus. Went back upto order one of the dishes was off the menu. I ended up with soups. Well it was a hot broth with onions. Mum's quiche was better. The service from the till was mediocre at best. Wouldn't return to this particular Petite Prince.
Emma F . 2023-11-05
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Arrived here Saturday morning Found table Order 2 rounds of toast butter & jam 2 coffees, not a big order. Coffee arrived fine Then toast well warm bread which it looked like , we asked the young lady if this could be toasted a little longer the look we got from her said it all, seemed to be big ask but she did take it. Toast arrived back to us, which looked like toast. Now, this was the next issue a little lump of butter. This only covers 2 halfs of toast, still to 2 more slices to cover. We asked twice for extra butter again. This was an effort, but after asking again, 3rd time, it was slamed on our table. They started getting busy, and customers were complaining that all tables had dirty plates & cups left on them around 7 tables & outside. Again, when the customer asked if the table could be cleaned, an older lady was very rude to the customer. 2 staff for a very busy coffee shop is madness. Also, if you can't be polite to your customer who keeps you in a job, I would quite more interested in herself how she looked
Louise S . 2023-09-16
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Stop here for a short break before continuing our journey to the weymouth nice stop off point cafe was very busy but was clean and the staff friendly
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Says they shut at 4, came here for ice cream and some drinks at 3:40 and told they were closed 🤷🏼♀️
483 Opinions
All the staffs there are so friendly and tends to any individual need graciously but not her. The following detail might look just like “A storm in a coffee cup” to you. I’m firmly believe that any successful business factors will always want to be ahead of the curve with the right customer services. I am always bringing my thermal cup for my favourite flat white. And I also knew that there will be a triple shot of coffee in it Which will making me a bit jittery hence I am always asking for a bit more hot milk on mine. Every bouts of my visit on this branch ,they all knows my favourite by heart, not even need to ask. On my visit today with this female staff, I specifically politely asked her the same manner of making. Theoretically speaking,I could be wrong from her training. Her foul response was ricocheting me with a lecture of how to make flat white ,plus she said she’ll be told off if she’s giving me more milk. I don’t mind to pay for extra drop of milk but she didn’t mention it. All she’s done was turn to be stern and rudely blank me by turning her back to me without any further rectification..The magnitude of her acts made me stunned and walked out. Few minutes passed, then I just can’t drink that coffee. I need to walk back into the shop again. I politely asked her for more milk again then she’s not only refuse to my need but also turn her back to me again by rallying the other staff next to her declaring her raucous victory over the customer!,, By asking the other staff whether her wrong or right! Talking about me within my earshot. If you can see from your cctv , she deliberately ignored me without rectifying nor mediating the incident. I am their very local and also been there nearly on a daily visit. Gobsmacking by being blatantly ignored and not being treated as a customer at all. In the end, I decided to walk out and stay away from this shoddy service. I just need to reassure you that I won’t be back to patronising any things from this Wimborne branch again.
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