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3.3

Based on 635 opinions finded in 4 websites

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Nº 373 in 457 in Dacorum

CUSTOMERS TALK ABOUT DISHES WITH..wafflecreamcrepedonutschocolatemeltedstrawberrycake

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Tasty as always, freshly made and delivered still hot

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Ashley . 2025-06-05

MORE AT Just Eat

Was good milk shake at very reasonable price

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Hamad Aslam . 2025-06-02

MORE AT Google

Best desserts in town. Keep it up guys👍

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Aamish Irfan . 2025-06-01

MORE AT Google

The best desserts shop in Hemel 🤤

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Shoaib Sayad . 2025-06-01

MORE AT Google

Took my kids for a birthday dessert and they loved it, they’re usually a handful but once they treated eating you could hear a pin drip. The staff are very welcoming and the desserts are the best around. I ordered a waffle and it and it was so flavoursome and perfectly presented. Will definitely be coming again 👍🏻

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Raheem J . 2025-06-01

MORE AT Google

Went today to grab a milkshake. I was noticed by two staff members. One on the phone having a personal conversation and another who noticed me but did not come to the front to take my order. Really ridiculous customer service. Why open a dessert shop if you don't want to serve customers. Previous reviews speak for themselves. Shop food areas did not look that clean too

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Maymuna Shahzad . 2025-06-01

MORE AT Google

Freshly baked doughnuts still warm upon arrival and icecream hadn't melted. Very impressed with quality of food and person delivering was polite.

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Rachel . 2025-06-01

MORE AT Just Eat

After the kids not changing the address to our new one they still come out of their way to drop the puddings The puddings were amazing and we highly recommend them and the delivery man was so kind Happy kids Thank you so much

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Emma Scott . 2025-05-30

MORE AT Google

great waffle and brownie super tasty

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Jessica . 2025-05-30

MORE AT Just Eat

Best kunafa strawb cup i’ve tried, worth every penny

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Rebekah . 2025-05-21

MORE AT Just Eat

Lovely dinning experience and atmosphere the staff were very helpful and food was amazing 🫶🏽

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Resham Ali . 2025-05-11

MORE AT Google

The best dessert place around! Lovely staff and amazing food

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Megan . 2025-05-11

MORE AT Just Eat

I ordered the Kunafa Cup and was genuinely impressed. Delivery arrived 10 minutes earlier than expected, and the dessert was delicious. I would rate my overall experience a 10/10

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Lij . 2025-05-01

MORE AT Google

I ordered a strawberry waffle, everything was really nice and fresh; great customer service as well!

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Afsanah K . 2025-05-01

MORE AT Google

said it was delivered over half an hour before it was and came without straws for the milkshakes and no ice cream that i payed extra for.

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annabelle . 2025-04-26

MORE AT Just Eat

Was sent some cake and hot chocolate as a gift tonight it’s amazing. We had lemon and a chocolate slice with flavored hot chocolate. Delivery driver was lovely I will defo order from them soon

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Sam “Diamond Art with Sam” Vangeen . 2025-04-25

MORE AT Google

Best desserts in the whole of Hemel definitely recommend

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Zabbia Zahid . 2025-04-24

MORE AT Google

best desserts i’ve ever tasted 😍😍😍😍😍😍 10/10

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halaldiaries_ . 2025-04-23

MORE AT Google

Amazing experience, from the desserts to the customer service. Will definitely be recommending to family and friends.

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Kasim Shah . 2025-04-23

MORE AT Google

really nice kanafa croffle and nice kid in the shop with grey jacket and really nice customer service would highly recommend and best desert shop in hemel and way better than creams and overall such a good shop

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girlie . 2025-04-20

MORE AT Google

This restaurant is a scam. I ordered multiple time through uber eats and they didn’t deliver the food nor pick the phone call. Please don’t order from this restaurant.

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Nithin Pranav Balachandar . 2025-04-16

MORE AT Google

Very enjoyable we bought as a treat and weren’t expecting as much in the boxes but split between three of us it was really tasty and the delivery driver was friendly

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Sophie . 2025-04-16

MORE AT Just Eat

Incredibly dry and tasteless biscoff waffle. No sauce or anything, it was like eating stone! We will not be ordering from here again!

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C Harly . 2025-04-04

MORE AT Google

All the creps were really hard and over cooked ,they were really hard to eat.

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Lauren . 2025-04-03

MORE AT Just Eat

waiting 1hour 45min and order never arrived

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Anthony . 2025-04-02

MORE AT Just Eat

Delivery never turnt up! Tried to call resturant over 10 times and never picked up. Quick to take money but never to deliver

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Callum . 2025-04-02

MORE AT Just Eat

This used to be my favourite dessert spot to order in from but for two days now they have cancelled my order. I tried at different times too, very close to opening time on the second occasion incase it was because they were too busy late in the evening, but still the same result. I called multiple times, no answer, even contacted on instagram where I have received a prompt response previously, it’s been over 12 hours and, nothing. Very disappointed as a loyal customer. I have now given my custom to Heavenly Desserts.

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Yasmin Clarke . 2025-03-22

MORE AT Google

Very nice environment, good service, very good cookie dough, thank you

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KAUFF BRAZILIAN HANDCRAFTED . 2025-03-14

MORE AT Google

No straws or hot chocolate Cakes were both falling apart

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Sassy . 2025-03-13

MORE AT Just Eat

Poor service and low quality! Keep rejecting orders without any explanaition! Giving you a time for delivery and they show up after 2 h ,didn’t happened only once! When you call them to ask what is going on with your order they saying is on the way and it arrives after another hour! This is unacceptable!

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Cristina Geambasu . 2025-03-12

MORE AT Google

They lied to UberEats telling them that I cancelled my order when I did no such thing! Now I’m fighting with Uber to get my money back because they lied! Edit: thankfully UberEats saw my evidence as valid as my proof was clear and honest. So I will be refunded, but honestly what a horrible business practices.

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Sharday Thomas . 2025-03-09

MORE AT Google

One of the drinks were wrong, but the cookie dough was to die for very yummy

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Becki . 2025-03-09

MORE AT Just Eat

Absolutely terrible customer service and terrible place to make an order for delivery through Uber eats no one picked up my phone calls and my waffle never came waiting for almost 2 hours just for a waffles and nothing absolute joke.

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Graham Hickling . 2025-03-01

MORE AT Google

Great new dessert place. All our desserts were excellent and the staff are really friendly.

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David Albone . 2025-02-20

MORE AT Google

No banana or sauce on the sundae and very small portion for what was paid.

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Conner . 2025-02-16

MORE AT Just Eat

Order never arrived, can I have a refund please

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Kellie . 2025-02-15

MORE AT Just Eat

Overall a very disappointing experience in all honesty. The hot chocolate we ordered literally tasted like hot water with flavouring and the ice cream we had literally had pieces of ice inside couldn't even eat it properly. The only decent thing was the stuffed waffle. Customer service was below average we were literally the only customers in the shop and had to wait few mins for our order to be taken as well as getting cutlery. I wouldn't go back again purely because quality doesn't justify the price & there's plenty of other better spots with better service & quality.

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Tee Q . 2025-02-09

MORE AT Google

My cheese was completely melted and uneatable

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Shannon . 2025-02-07

MORE AT Just Eat

The crepe was rock hard and inedible. Not sure what happened to it as had one from there before and it’s been fine. It went in the bin.

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Sarah . 2025-02-05

MORE AT Just Eat

I ordered a crepe by accident instead of a waffle with I normally do which is lovely and soft. The crepe I received was stone cold, had a texture like rubber / was hard in places and was inedible. The cheese cake was also sour in taste. Really disappointed.

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Lucy . 2025-02-02

MORE AT Just Eat

Edit - gone downhill over the years, no longer worth it, food not great and staff unprofessional

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Katie Entity . 2025-01-29

MORE AT Google

I waited over an hour for the deserts to be delivered and they never arrived. Resturant not answering my calls either.

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Nikita . 2025-01-17

MORE AT Just Eat

waited a hour and a half and did not even arrive when they marked it down as arrived discusting

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Benjamin . 2025-01-17

MORE AT Just Eat

Food never arrived. Tried calling them multiple times with no answer.

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Steve . 2025-01-17

MORE AT Just Eat

The food took forever to get to us but when it eventually arrived, it was delicious.

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Nikki . 2025-01-12

MORE AT Just Eat

great service food was on time and staff were nice and polite 👍 and great food

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Jessica . 2025-01-10

MORE AT Just Eat

Where is my order. I’ve tried to call the restaurant over 7 times and no answer !!

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Chenoa . 2025-01-06

MORE AT Just Eat

We ordered at 9.30pm and food was delivered over around 11.15pm. It was so late that waffles were completely cold and it really ruined the evening.

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Sarah . 2025-01-03

MORE AT Just Eat

The waffles felt fresh, soft and spongy, good quality ingredients, not too sugary, perfect balance. Would definitely recommend.

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Thouseef Ahmed . 2025-01-03

MORE AT Google

If 0 was an option I’d leave that. Last time I ordered from these guys they sent the complete wrong stuff just basic options and all cold. This time it’s been 2 hours and I can’t get through on the phone so it’s obviously not coming. Don’t trust them.

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Connor Brooks . 2024-12-29

MORE AT Google

Absolutely terrible service couldn’t even let me know that they won’t be delivering my order just let it get to 11pm and left it. £20 order lost, terrible customer service always dead in there ran by uneducated kids 🤬😡

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Finlay Dadd . 2024-12-29

MORE AT Google

The delivery time was 2020-2040 left restaurant at 2020 and arrived 2045. Food stone cold, would have been fine if it was warm.

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Samantha . 2024-12-19

MORE AT Just Eat

pistachio milkshake was gorgeous but the waffle was nasty. I'm used to dessert places using proper chocolate sauce, like melted milk chocolate but the waffle was drenched in that thin dark coloured sauce that comes on a bottle from the supermarket. I threw most of it away

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Michele . 2024-12-09

MORE AT Just Eat

Ordered food via just eat showed up late half the order missing cheesecake smashed and said they would send out again nothing showed up for over an hour and half and won’t answer phone !

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Joshua . 2024-12-06

MORE AT Just Eat

My order still has not arrived the service has been shocking I have called 5 times and been told 5 minutes every time absolutely shocking. My daughter had to go to bed without her dessert 1 hour 10mins late still no dessert

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Ross . 2024-12-06

MORE AT Just Eat

Delivery didn’t arrive. Money taken. No response from restaurant who have closed without delivering our food. 2 hours we waited!!!!

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Polls . 2024-12-06

MORE AT Just Eat

Ordered a dessert for my children. Kept being told 5 minutes. The manager of the store then told me the driver had been pulled over by the police and would be 5 minutes. 35 minutes later still not dessert. My children have had to go to bed and were very upset with me. Absolute joke of a service. To finalise they then would no longer answer the phone.

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Ross . 2024-12-06

MORE AT Google

My whole order was wrong. Had a very upset daughter

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Chenoa . 2024-11-24

MORE AT Just Eat

Took over an hour for food to come after 3 phone calls each saying the same thing on its way then when food arrived it was cold

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Zoe . 2024-11-22

MORE AT Just Eat

Order never arrived and they charged me as well. I am so disappointed with the service. I called them and they told me that my order was going to be delivered soon and it never showed up. This place deserves 0 stars.

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Sanaa . 2024-11-21

MORE AT Just Eat

Absolutely tasty but they forgot my dips and ice cream which was quite annoying only fault

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User . 2024-11-21

MORE AT Just Eat

Order was very late so too late to eat for me now so wasted food

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Sean . 2024-11-20

MORE AT Just Eat

The delivery was arrived later than the expected time delivery, the waffle dessert was absolutely present really well which had me surprised despite how long I had waited. But other than that it has been enjoyable. Communication to the staff member on the phone has been good on clarifying the situation on to why there has been a delay on delivery. Thank you for the dessert ! Will definitely consider !

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Suna . 2024-11-19

MORE AT Just Eat

My order kept getting delayed, I phoned & they said it was five minutes away, it’s now been an hour an a half and it’s not arrived, but they’ve marked it as delivered on the website. Have complained through Justeat and will expect a full refund.

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Ashley . 2024-11-17

MORE AT Just Eat

Food quality is always high and great service.

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Sanam . 2024-11-17

MORE AT Just Eat

What a treat my wife and daughter looked like heaven had been delivered

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Steven . 2024-11-16

MORE AT Just Eat

Ordered a crepe and milkshake as I was craving something sweet after a long day at work and the young guy that served me was absolutely amazing, lovely customer service. Would definitely recommend. ( I believe his name was Zaki).

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Ummaiya . 2024-11-07

MORE AT Google

So bad, they didn’t attempt to deliver and lied about calling me

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Abdisaak . 2024-11-06

MORE AT Just Eat

Food never arrived no contact from restaurant to find out what happened

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Jamie . 2024-10-30

MORE AT Just Eat

Really nice desserts. Would highly recommend.

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Lynn . 2024-10-28

MORE AT Just Eat

Delivery good but had latte drink missing from my order.

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Timothy . 2024-10-20

MORE AT Just Eat

Food wasn’t delivered. Either driver has stolen it or the order was cancelled without notification. Terrible service, but expected with Just Eat, continuously unreliable drivers, and next to no customer service.

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Joe . 2024-10-20

MORE AT Just Eat

Well where do I start, the staff were young, inexperienced in customer service, and arguing amongst themselves.. We were the only people in the shop and it took 30 mins for a Sundae and a pancake.. Served to us.. With no cutlery.. Highly unlikely to revisit this establishment again.

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Barry Silverman . 2024-10-19

MORE AT Google

Very bad service. Dessert was very late. I couldn’t cancel my order either. Staff not very helpful. I would never order from here again

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Haseena . 2024-10-19

MORE AT Just Eat

Ordered £30 party sharing box was tiny. I also ordered fudge cake for £6 and it a really good size, felt like you got more of your moneys worth with the fudge cake than the so called sharing box!!! Definitely not worth £30 AND NOT WORTH WAITING 2 HOU

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Joanne . 2024-10-19

MORE AT Just Eat

This was to be a celebratory meal as my son got married today overseas and I couldn't be there. Almost 3 hrs since I ordered and was told 90mins ago that I was next, driver 5mins away. Requested money back but that will probably be ignored too, just like their phone!! Absolutely shocking service.

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Rachel . 2024-10-12

MORE AT Just Eat

Food was yummy, warm and arrived in good time. Delivery guy was lovely, polite and friendly!

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Tiffany . 2024-10-09

MORE AT Just Eat

Not sure whats happened to this place lately, my previous order was wrong but i kept it and this time it has taken TWO HOURS to receive my order!! I tried calling to cancel my order but no one answering and then the driver turns up! Not impressed

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Asad . 2024-10-08

MORE AT Just Eat

Shocking didn’t receive my order at all says delivered ringing restaurant to no answer !!!!

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Sam . 2024-10-07

MORE AT Just Eat

didn't receive my order!! want a refund

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Samina . 2024-10-04

MORE AT Just Eat

I ordered on Uber eats and the delivery was delayed, contacted restaurant about the order and the guy who picked up my call was rude and uninterested to attend my call.! Disappointed..!!

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shiva kanth . 2024-10-03

MORE AT Google

Order never delivered. Restaurant called 40 mins after placing order to say that driver’s car had broken down & we have to cancel order but as it was accepted we can’t do that & now can’t get refund at all. Over £26 gone with no way of getting it back & no food.

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Natasha . 2024-09-27

MORE AT Just Eat

the dessert completely damaged

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Saravanan . 2024-09-22

MORE AT Just Eat

I love getting my dessert from here, but a little disappointed today. I ordered 2days ago the exact same order and received 2 little tubs of ice cream with it but unfortunately it was missed in my order today.

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Sylviana . 2024-09-22

MORE AT Just Eat

never had some of the stuff we ordered. called me and told me to cancel on the app, then marked it as delivered. took a while and few emails to get money back but just eat sorted it out event

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Paddy . 2024-09-19

MORE AT Just Eat

Tried twice to order from here, the order goes through on just eat then 20mins later they cancel it! Waste of time and dont even contact me directly to explain why etc

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Danielle Kunert . 2024-09-05

MORE AT Google

Got 2 orders wrong. One should have had caramel sauce but had chocolate. Other had white chocolate sauce when only milk chocolate was requested. Ice cream was like soup and waffles were cold. Third time in a row they’ve messed up my order. Will not order from the again. I’ll stick to creams

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Vickie . 2024-09-04

MORE AT Just Eat

Food was terrible and my crepe was rock hard

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Callum . 2024-09-01

MORE AT Just Eat

£15 on a couple of milkshake's for delivery…… Hour and a half later no milkshake….. = Sadness

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Mikey Costello . 2024-08-28

MORE AT Google

Best chai in town. Very generous ice cream options with cookie dough. Thanks.

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Tren . 2024-08-24

MORE AT Just Eat

the doughnuts here used to be amazing but this time they were just covered in peanuts and had practically no chocolate on at least half of the doughnuts. really disappointing honestly because I used to love this place but doubt I'll order again due to worsening quality 😕

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Imogen . 2024-08-14

MORE AT Just Eat

Order took over an hour to arrive. Was cold and ice cream had melted

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Sharni . 2024-08-04

MORE AT Just Eat

Great service and food! Quick delivery too! One of the only places in Hemel that does chocolate covered strawberries! Yum 🤍

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Fatima . 2024-08-02

MORE AT Just Eat

Items missing which had been paid additionally, cold deserts and over 40 mins longer than the latest delivery ETA. Poor service on this occasion.

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Alex . 2024-08-01

MORE AT Just Eat

ordered takeaway as i was craving something sweet and this was my closest option. tbh would’ve rather drove the extra 5 mins to creams. crepes weren’t really sweet and tasted rubbery, cookie dough was well overcooked, could barely put a spoon in there. overall not worth the price unfortunately :(

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Laiba Mahmood . 2024-07-25

MORE AT Google

Ordered delivery a few times now & always comes quickly, looks tidy, nice packaging & of course tastes great!

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Alex Legret . 2024-07-25

MORE AT Google

This is the first time trying this dessert shop and it was worth trying somewhere new, will definitely come back!

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Hannah Kerfoot . 2024-07-21

MORE AT Google

They sent the wrong drink, milkshake was horrible, the food tasted stale and delivery was 30mins late after saying was on the way.

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Brandon . 2024-07-19

MORE AT Just Eat

Terrible place food was all over the place and not correctly made.

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Georgia . 2024-07-18

MORE AT Just Eat

My soft drink was wrong my milkshake was wrong and the smoothie doesn’t taste anything like the last one ordered

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Daniel . 2024-07-07

MORE AT Just Eat

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