Le Dessert in Dacorum

Incredibly dry and tasteless biscoff waffle. No sauce or anything, it was like eating stone! We will not be ordering from here again!

All the creps were really hard and over cooked ,they were really hard to eat.

waiting 1hour 45min and order never arrived

Delivery never turnt up! Tried to call resturant over 10 times and never picked up. Quick to take money but never to deliver

This used to be my favourite dessert spot to order in from but for two days now they have cancelled my order. I tried at different times too, very close to opening time on the second occasion incase it was because they were too busy late in the evening, but still the same result. I called multiple times, no answer, even contacted on instagram where I have received a prompt response previously, it’s been over 12 hours and, nothing. Very disappointed as a loyal customer. I have now given my custom to Heavenly Desserts.

Very nice environment, good service, very good cookie dough, thank you

No straws or hot chocolate Cakes were both falling apart

Poor service and low quality! Keep rejecting orders without any explanaition! Giving you a time for delivery and they show up after 2 h ,didn’t happened only once! When you call them to ask what is going on with your order they saying is on the way and it arrives after another hour! This is unacceptable!

One of the drinks were wrong, but the cookie dough was to die for very yummy

They lied to UberEats telling them that I cancelled my order when I did no such thing! Now I’m fighting with Uber to get my money back because they lied! Edit: thankfully UberEats saw my evidence as valid as my proof was clear and honest. So I will be refunded, but honestly what a horrible business practices.

Absolutely terrible customer service and terrible place to make an order for delivery through Uber eats no one picked up my phone calls and my waffle never came waiting for almost 2 hours just for a waffles and nothing absolute joke.

Great new dessert place. All our desserts were excellent and the staff are really friendly.

No banana or sauce on the sundae and very small portion for what was paid.

Order never arrived, can I have a refund please

Overall a very disappointing experience in all honesty. The hot chocolate we ordered literally tasted like hot water with flavouring and the ice cream we had literally had pieces of ice inside couldn't even eat it properly. The only decent thing was the stuffed waffle. Customer service was below average we were literally the only customers in the shop and had to wait few mins for our order to be taken as well as getting cutlery. I wouldn't go back again purely because quality doesn't justify the price & there's plenty of other better spots with better service & quality.

My cheese was completely melted and uneatable

The crepe was rock hard and inedible. Not sure what happened to it as had one from there before and it’s been fine. It went in the bin.

I ordered a crepe by accident instead of a waffle with I normally do which is lovely and soft. The crepe I received was stone cold, had a texture like rubber / was hard in places and was inedible. The cheese cake was also sour in taste. Really disappointed.

Edit - gone downhill over the years, no longer worth it, food not great and staff unprofessional

I waited over an hour for the deserts to be delivered and they never arrived. Resturant not answering my calls either.

waited a hour and a half and did not even arrive when they marked it down as arrived discusting

Food never arrived. Tried calling them multiple times with no answer.

The food took forever to get to us but when it eventually arrived, it was delicious.

great service food was on time and staff were nice and polite 👍 and great food

Where is my order. I’ve tried to call the restaurant over 7 times and no answer !!

The waffles felt fresh, soft and spongy, good quality ingredients, not too sugary, perfect balance. Would definitely recommend.

We ordered at 9.30pm and food was delivered over around 11.15pm. It was so late that waffles were completely cold and it really ruined the evening.

If 0 was an option I’d leave that. Last time I ordered from these guys they sent the complete wrong stuff just basic options and all cold. This time it’s been 2 hours and I can’t get through on the phone so it’s obviously not coming. Don’t trust them.

Absolutely terrible service couldn’t even let me know that they won’t be delivering my order just let it get to 11pm and left it. £20 order lost, terrible customer service always dead in there ran by uneducated kids 🤬😡

The delivery time was 2020-2040 left restaurant at 2020 and arrived 2045. Food stone cold, would have been fine if it was warm.

pistachio milkshake was gorgeous but the waffle was nasty. I'm used to dessert places using proper chocolate sauce, like melted milk chocolate but the waffle was drenched in that thin dark coloured sauce that comes on a bottle from the supermarket. I threw most of it away

Delivery didn’t arrive. Money taken. No response from restaurant who have closed without delivering our food. 2 hours we waited!!!!

My order still has not arrived the service has been shocking I have called 5 times and been told 5 minutes every time absolutely shocking. My daughter had to go to bed without her dessert 1 hour 10mins late still no dessert

Ordered food via just eat showed up late half the order missing cheesecake smashed and said they would send out again nothing showed up for over an hour and half and won’t answer phone !

Ordered a dessert for my children. Kept being told 5 minutes. The manager of the store then told me the driver had been pulled over by the police and would be 5 minutes. 35 minutes later still not dessert. My children have had to go to bed and were very upset with me. Absolute joke of a service. To finalise they then would no longer answer the phone.

My whole order was wrong. Had a very upset daughter

Took over an hour for food to come after 3 phone calls each saying the same thing on its way then when food arrived it was cold

Absolutely tasty but they forgot my dips and ice cream which was quite annoying only fault

Order never arrived and they charged me as well. I am so disappointed with the service. I called them and they told me that my order was going to be delivered soon and it never showed up. This place deserves 0 stars.

Order was very late so too late to eat for me now so wasted food

The delivery was arrived later than the expected time delivery, the waffle dessert was absolutely present really well which had me surprised despite how long I had waited. But other than that it has been enjoyable. Communication to the staff member on the phone has been good on clarifying the situation on to why there has been a delay on delivery. Thank you for the dessert ! Will definitely consider !

My order kept getting delayed, I phoned & they said it was five minutes away, it’s now been an hour an a half and it’s not arrived, but they’ve marked it as delivered on the website. Have complained through Justeat and will expect a full refund.

Food quality is always high and great service.

What a treat my wife and daughter looked like heaven had been delivered

Ordered a crepe and milkshake as I was craving something sweet after a long day at work and the young guy that served me was absolutely amazing, lovely customer service. Would definitely recommend. ( I believe his name was Zaki).

So bad, they didn’t attempt to deliver and lied about calling me

Food never arrived no contact from restaurant to find out what happened

Really nice desserts. Would highly recommend.

Food wasn’t delivered. Either driver has stolen it or the order was cancelled without notification. Terrible service, but expected with Just Eat, continuously unreliable drivers, and next to no customer service.

Delivery good but had latte drink missing from my order.

Ordered £30 party sharing box was tiny. I also ordered fudge cake for £6 and it a really good size, felt like you got more of your moneys worth with the fudge cake than the so called sharing box!!! Definitely not worth £30 AND NOT WORTH WAITING 2 HOU

Well where do I start, the staff were young, inexperienced in customer service, and arguing amongst themselves.. We were the only people in the shop and it took 30 mins for a Sundae and a pancake.. Served to us.. With no cutlery.. Highly unlikely to revisit this establishment again.

Very bad service. Dessert was very late. I couldn’t cancel my order either. Staff not very helpful. I would never order from here again

This was to be a celebratory meal as my son got married today overseas and I couldn't be there. Almost 3 hrs since I ordered and was told 90mins ago that I was next, driver 5mins away. Requested money back but that will probably be ignored too, just like their phone!! Absolutely shocking service.

Food was yummy, warm and arrived in good time. Delivery guy was lovely, polite and friendly!

Not sure whats happened to this place lately, my previous order was wrong but i kept it and this time it has taken TWO HOURS to receive my order!! I tried calling to cancel my order but no one answering and then the driver turns up! Not impressed

Shocking didn’t receive my order at all says delivered ringing restaurant to no answer !!!!

didn't receive my order!! want a refund

I ordered on Uber eats and the delivery was delayed, contacted restaurant about the order and the guy who picked up my call was rude and uninterested to attend my call.! Disappointed..!!

Order never delivered. Restaurant called 40 mins after placing order to say that driver’s car had broken down & we have to cancel order but as it was accepted we can’t do that & now can’t get refund at all. Over £26 gone with no way of getting it back & no food.

I love getting my dessert from here, but a little disappointed today. I ordered 2days ago the exact same order and received 2 little tubs of ice cream with it but unfortunately it was missed in my order today.

the dessert completely damaged

never had some of the stuff we ordered. called me and told me to cancel on the app, then marked it as delivered. took a while and few emails to get money back but just eat sorted it out event

Tried twice to order from here, the order goes through on just eat then 20mins later they cancel it! Waste of time and dont even contact me directly to explain why etc

Got 2 orders wrong. One should have had caramel sauce but had chocolate. Other had white chocolate sauce when only milk chocolate was requested. Ice cream was like soup and waffles were cold. Third time in a row they’ve messed up my order. Will not order from the again. I’ll stick to creams

Food was terrible and my crepe was rock hard

£15 on a couple of milkshake's for delivery…… Hour and a half later no milkshake….. = Sadness

Best chai in town. Very generous ice cream options with cookie dough. Thanks.

the doughnuts here used to be amazing but this time they were just covered in peanuts and had practically no chocolate on at least half of the doughnuts. really disappointing honestly because I used to love this place but doubt I'll order again due to worsening quality 😕

Order took over an hour to arrive. Was cold and ice cream had melted

Great service and food! Quick delivery too! One of the only places in Hemel that does chocolate covered strawberries! Yum 🤍

Items missing which had been paid additionally, cold deserts and over 40 mins longer than the latest delivery ETA. Poor service on this occasion.

Ordered delivery a few times now & always comes quickly, looks tidy, nice packaging & of course tastes great!

ordered takeaway as i was craving something sweet and this was my closest option. tbh would’ve rather drove the extra 5 mins to creams. crepes weren’t really sweet and tasted rubbery, cookie dough was well overcooked, could barely put a spoon in there. overall not worth the price unfortunately :(

This is the first time trying this dessert shop and it was worth trying somewhere new, will definitely come back!

They sent the wrong drink, milkshake was horrible, the food tasted stale and delivery was 30mins late after saying was on the way.

Terrible place food was all over the place and not correctly made.

My soft drink was wrong my milkshake was wrong and the smoothie doesn’t taste anything like the last one ordered

I didn't get my full order, 2 scoops of gelato was missing

we have been waiting nearly 2 hours for our order it's still not here.

Very good choice, great prices and large dessert well worth a try a little diamond for the area

Deserts taste amazing. Great variety of deserts/drinks

Absolutely delicious desserts not had many desserts I’ve just had the waffles and ice cream Devine

Very stingy with the chocolate in the waffles

Very stingy with the chocolate on waffle

they left out a cookie dough and took over 1 hour

Food arrived nearly one hour late.

Placed an order at 8.26pm and the order was accepted, at 9.06pm i got a call stating they had no gelato, so everything we ordered was not available. Why bother accepting the order knowing you don’t have gelato. Absolutely ridiculous and will never order again

Lovely desserts, odd that they don't have decaf coffee.

very disappointed the cookie dough was burnt and hard

I've never had a bad delivery from this place! always on time and always perfect 👌

I had to clean up the mess all by myself which I thought was awful especially I had my little one with me to look after. No staff could bother to offer and help as to be honest it was not my job to clean there as a customer. So truly speaking this was my first and last visit.

big banner claiming free item when spending over £15 but was no where to be seen very disappointed #falseadvertising

Rang the restaurant who advised they were waiting for driver to turn up…not impressed

The food was not good at all. Ice cream had melted and all spilt in the bag. The strawberries tasted fizzy as if they were gone off. Not nice at all

missing the chocolate fudge brownie ice-cream every time

absolutely lovely deserts form this place id definitely recommend it

I ordered at 20.25, delivery was quoted as 21.20, still hadn’t been delivered by 21.45!! Although the app said it had??Called to ask what was happening, after hearing them talking about my order they hung up and then changed the delivery time on the app to 22.05. Tried to call again for some time no reply??? Said it was delivered again at 22.10, it wasn’t!! Tried to call again, still no response!!! Now trying to cancel the order, but can’t if they don’t answer?? Arrived at 22.25, dont want it!!!

Had ordered a chocolate chip cookie dough with extra toppings and let me tell you it was heaven. Very flavourful, chocolate was very nice and the cookie dough was baked to perfection!

Best doughnuts I've ever had. Waffle was also amazing. Worth the wait!!