Laurent at Cafe Royal in City of London, Westminster

Shocking service from such a reputable company using unlicensed cars and subcontracting their guests out to dodgy companies. No wonder complimantary service.

Excellent hotel clean professional and a great night sleep

Please do not come to this hotel, their service is very bad, they talk very rudely to their guests and their food is also not good, I have been sick since last one week, I eat the food of their hotel

Amazing experience, really clean and professional

The best afternoon tea I’ve had in London set in the opulent and elegantly decorated Golden Salon. Lovely ambience with beautiful music to create a luxurious yet relaxed experience. Catered to halal and everything was perfect - especially the scones:

We recently had the pleasure of staying at Hotel Café Royal in London, and we couldn't be more thrilled with our experience. From the moment we arrived, the service was impeccable and every detail was attended to with the utmost care. The hotel itself is an elegant blend of classic charm and modern luxury, making for a truly memorable stay. Special mention must go to the concierge team, who went above and beyond to ensure our visit was flawless. They were incredibly knowledgeable, attentive, and always ready with the perfect recommendation for dining, sightseeing, or anything else we needed. Their exceptional service truly stood out and added a personal touch to our experience. Having previously stayed at the Rosewood London, we found Hotel Café Royal to be an even more delightful experience. The attention to detail, the quality of service, and the overall ambiance surpassed our high expectations. We felt pampered and well cared for throughout our stay. We can't wait to return to Hotel Café Royal for another visit. It has now become our preferred hotel in London, and we highly recommend it to anyone looking for an unforgettable luxury experience.

I now prefer this place for afternoon tea. Informal but opulent. The room is exquisite, atmosphere is friendly but posh. The service is excellent. Will definitely go back with friends and family.

Obsessed with the Akasha spa! Service is always top notch, the spa is never too busy and is very large. Have never stayed in the hotel but looking forward to one day based on my experiences in their wellness centre <3

Food is delicious. Ali, Petra and Yulia served our table they were so nice and helpful.

Great experience, loved the location staff were really nice. Petra, Ali and Yulia have been really amazing

Beautiful setting, outstanding afternoon tea. Excellent service too.

One of the best hotels in the world!!!

Beautiful hotel. One of the best. But short staffed and slow and some small issues w service. Can do a bit better for this level of hotel.

Great hotel. Elegant. Central location near piccadilly circus !!!Excellent service Our rooms were very comfortable and quiet Highly recommended

Beautiful afternoon tea. Top notch service Beautiful dining room. Loverly staff.

Afternoon tea is phenomenal! Beautiful baroque style interior, excellent service. Excessive food and high quality petit fours. Complexity and richness that fills you without needing quantity. High value add with veuve available for $10 more. Many excellent teas to choose from- we each enjoyed 4!

G1STYLE ***** What do I think of the Cafe Royal Hotel, well what do you expect me to tell you, in the center of London a hotel with history, living history, in front of our eyes, it doesn't matter 5 or 10 or however many stars it is, it must be seen live and yes breathe my air, Breathe of a Living Legend, Hotel Cafe Royal I congratulate the father and son business duo Alfred and Georgi Akirov. Of course, we cannot fail to mention the kind, charming, one of the hotel's leaders, the director of housekeeping Mrs. NATALIE sincerely, Mr. Gyunay Halmi

Great cocktails, great service 👍

I have been to a wedding reception. I didn't see the rooms. The food and service were perfect

Beautiful hotels you can enjoy with the family

We love that everything works and the attention to every detail. The staff is excellent in all respects. After all people make all the difference. Great stay!

I attended a conference there. Everything was lovely, clean and luxurious. The food is amazing

Hotel Café Royal stands as a timeless icon of luxury and refinement in the heart of London's vibrant West End. With a rich history dating back to 1865, this historic landmark has long been synonymous with elegance, sophistication, and unparalleled hospitality. Stepping into Hotel Café Royal is akin to entering a world of timeless elegance and indulgence. The grand lobby, adorned with ornate marble floors, gilded columns, and sparkling chandeliers, evokes a sense of opulence and grandeur that harks back to a bygone era of glamour and sophistication. The accommodations at Hotel Café Royal are no less impressive, offering guests a sanctuary of comfort and luxury amidst the bustling energy of London. From elegantly appointed rooms and suites with plush furnishings and sumptuous linens to state-of-the-art amenities and breathtaking views of the city skyline, every detail is meticulously curated to ensure a truly memorable stay. But Hotel Café Royal is not just a place to rest one's head—it is a destination in its own right, offering guests a myriad of dining, wellness, and entertainment experiences to delight the senses. The hotel's world-class restaurants and bars serve up an array of culinary delights, from innovative modern British cuisine to classic afternoon tea and expertly crafted cocktails. For those seeking relaxation and rejuvenation, Hotel Café Royal's luxurious spa and wellness center offers a range of indulgent treatments and facilities designed to promote health, wellness, and inner harmony. From therapeutic massages to invigorating hydrotherapy sessions, guests can unwind and recharge in style. As a cultural hub in the heart of London, Hotel Café Royal also plays host to a variety of events, exhibitions, and performances that celebrate the city's vibrant arts and culture scene. From live music concerts and art installations to literary readings and fashion shows, there is always something new and exciting to discover at Hotel Café Royal. In essence, Hotel Café Royal is more than just a hotel—it is a timeless institution that embodies the spirit of London's cosmopolitan charm and cultural richness. It stands as a beacon of luxury, hospitality, and sophistication, inviting guests to experience the best that the city has to offer in a setting that is both elegant and enchanting.

Will never return here again. Was taking pics with my friend in the lobby and a guard came to us and told us to delete all pics. I’m absolutely surprised by how poor trained he is? He saw our pics in the alex dilling restaurant and even questioned that too, as if the staff in the resto didn’t see us take pics?? “Are you sure they allow pics in Alex Dilling?” What is this question? We took it in front of EVERYONE THEY WOULD’VE STOP US IF IT’S NOT ALLOWED. If we can’t take pictures sure no problem. But he talked to us in a very condescending tone and disrespect, never have I ever get this kind of service in a such reputable hotel. Ridiculous the amount of money I’ve spent here vs. The kind of service I get. Live up to your name pls, I feel ashamed this even happened in the first place.

Stayed for four nights of pure bliss. Really great hotel. The spa is a welcoming oasis in a bustling city. Very nice rooms and fantastic service all around. The staff is so warm and made our stay memorable. We would definitely stay here again!

An outstanding stay, the attention to detail was perfect from the doormen to the restaurants. You had me at the glass of champagne during check in. Cake and Bubbles was fabulous too. Highly recommended. Thank you The only reason the marks aren’t top, top are the tech in the room wasn’t great.

Service oh my. We went in the room and I didn't have to think or move for 3 hours. I felt so pampered. I have never experienced service like it, they were lovely.

Spectacular hotel, super comfortable bed, with everything you need to feel at home. Attention from ten, especially Albert, hotel concierge, exquisite treatment, very professional. We will definitely repeat!

Excellent hotel, location and service and stuff

We booked over a month ago for afternoon tea for Mother’s Day, and we called the restaurant the morning of to confirm our reservation, and although we selected gluten free options, and they suggested they offered no gluten-free options. We asked if there was anything they could do, and why they didn’t call us when we made the booking to suggest there were no gluten free options. We were unable to speak with a manager and they couldn’t give any other alternative gluten free options from any of the 4 restaurants. Therefore we have been forced to cancel our reservation on the morning of Mother’s Day, and as you can imagine there are no other options to book elsewhere on Mother’s Day in London as everywhere is fully booked. This is apparently the service you receive from an alleged 5 star hotel. Absolutely poor

Brilliant afternoon tea. Emmerson and Gift both added some humour but were so polite and offered a professional service. Would definitely return. Sandwiches and cakes were superb.

Nice roof top terrace. Service from restaurant was good. Receptionist was a bit slow and not so friendly

It was a very, very nice hotel. The cleanliness was amazing

The hotel is right off of Piccalilli Circus and in a convenient location to explore Soho, Covent Gardens, and Westminster. Rooms are modern and well decorated with useful technology, the marble bathrooms are beautiful, and service was excellent. Breakfast came with the room and was excellent. The only downside was that the wifi was terrible in the room and our devices could not hold a connection.

Absolutely fantastic place food was fantastic definitely worth a visit

I went to the Oscar Wilde Lounge yesterday for my partners birthday and it was a lovely experience. The decor was stunning and the service was amazing. We were served by Gift and David - both were super polite and were really attentive. The food was scrumptious and the ambience with the live piano player was delightful. The cherry on top was when they sang 'Happy Birthday' and brought a cute little cake with a candle :)