Based on 789 opinions finded in 1 websites
Based on 789 opinions finded in 1 websites
Nº 419 in 898 in Bath and North East Somerset
Opinions
Amazing rooms, staff were really kind and welcoming and very helpful. A lovely hotel for our mini moon
Simon Collins . 2024-11-12
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Lovely hotel and nice rooms. Nice hotel but the hills coming back from town are knackering!! Get a cab if you can?
Dave Sorrell . 2024-11-09
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The hotel is absolutely not worth its stars and money. We booked this hotel because we had had a good stay there 5 years earlier, but since then it has really deteriorated. The rooms look nice in photos, but in reality it is completely different. The rooms are old and cannot be heated properly. The hotel is generally not in good condition. The fire extinguishers are loose on the ground in the corridors, and fallen leaves from the trees are scattered around the entrance to the car park. The breakfast is meager and pricey and the quality is substandard. The hotel is beautifully situated on the hill with a beautiful view over Bath, although only for the rooms at the front. Unfortunately, the hotel is also located along a busy road with a lot of passing traffic. The room had not been properly cleaned upon our arrival, the rubbish bins had not been emptied, there was no information available on how to reach reception, the towel rack was hanging half loose from the wall, the room door was dragging and urgently needed to be repainted. . When we returned to our room on the 2nd evening, water was pouring from the ceiling, causing major water damage to our personal belongings. We were then assigned a spare room and the insufficient maintenance status of the hotel was also clearly noticeable there. When we asked about compensation for the damage suffered, an evening meal in the hotel restaurant was offered. We had agreed with family so this was not an option for us. They could not or did not want to provide anything else, supposedly because we had not booked directly through the hotel but through booking.com. Sad and real no respect for customers at all.
Inge Wauters . 2024-10-10
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Great location, lovely building if a little rambling.Thought breakfast prices high , coffee quality poor.
Rob Allen . 2024-09-14
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We thoroughly enjoyed our time at this hotel.
Mandy Lebides . 2024-09-12
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This is a nice hotel with friendly staff. The rooms are nice and pretty well maintained with only a few negatives I could point out such as stains on the carpets. The staff are accommodating and very friendly upon arrival. The one thing that really disappoints here is the breakfast. At £24 it is completely overpriced for what you get as it is a standard breakfast with standard produce which you would find at any basic chain hotel. I also found that the staff serving breakfast were not around to serve resulting in a long wait to be seated and a que forming but overall a nice place.
J.doyel Doyle . 2024-08-13
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Great hotel to stay in in Bath. Clean rooms, good service, good location and handy to have parking. Will use again.
Henry Vernon . 2024-06-13
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Amazing rooms. Crazy hotel with the price. Magnificent view from hotel. Parking for £10 a night.
Priyal Patel . 2024-06-08
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A wonderful hotel just above the city centre and only a short walk into the hustle and bustle (down the hill). Staff were easy to speak to and warming, and the room was delightful. We have a city view room which was a nice feature. Would stay again.
Will J . 2024-05-27
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A great hotel, in a very old mansion. When you're there the first time, it looks like a maze when you get inside. Very nice, authentic and old, beautifully decorated. The staff is friendly. The rooms are good, clean and the beds are fine. Nothing to complain about. The breakfast is very tasty. One downside: The overnight oats that you can order from the menu are way too sweet!
Robin Bonke . 2024-05-17
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I was able to get the room at a relatively reasonable price and this hotel is the reason why my 4 nights stay in Bath was better than my 8 nights stay in London. I just loved the cleanliness, especially of the carpets as they regularly vacuum. The bathroom was spacious.
KByville Pika . 2024-05-17
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We had such a wonderful stay. Everything was 10/10. Dinner and breakfast were lovely, food was great and the setting was peaceful and beautifully decorated. Our family room was large and had everything you could need. Most notably we received outstanding service, nothing was too much trouble for the very friendly team. Would highly recommend.
Charlotte Watts . 2024-05-17
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Can't fault this hotel .lots of history. Rooms superb. Runs like clockwork. Staff amazing food amazing. In all one of the best hotels I've stayed at in Bath. Definitely worth a return trip and stay.
John . 2024-04-10
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Perfect for our needs, comfortable room, professional staff, excellent location. Highly recommended.
Doug Roberts . 2024-04-06
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Great stay thankyou,loved our courtyard room ,Sue and phil Bartlett
Susan Bartlett . 2024-04-05
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Don’t do it. Go somewhere else. We found a great deal for a last minute booking. We were excited, as the hotel looked great. It is at the top of a very steep hill. I am currently on crutches. We arrived slightly early for our room and asked to check in. Abi (not sure on spelling) was incredibly blasé and not hugely interested. Some welcome water or the like would be helpful after the journey. We went into the lounge to wait. Not massively comfortable as there is the strange choice to play loud house music through the speakers of the reception in the afternoon. After the other receptionist, didn’t get his name, but super surly, checked other guests straight in, we were able to go to our room. Those guests the surly man put in front of us were significantly more able bodied than us. He finally grumpily made us feel unwelcome to check in. We had booked and paid for a twin room and had been put in a double. We called down to Abi, he suggested this weren’t true and made us wait to go and check his records. When he found out we were right, he brought the key up. We were not impressed to be put into one of very few rooms - couldn’t see any others on our floor that had a step up to get into the room. The room did not have the city view booked and smelt weird. We were even further annoyed that in the room, every time we wanted to go the toilet, I had to hobble up and down a large and steep further step. We couldn’t handle any more poor attitude so tried to rest vs fight for yet another room. Tricky as the room was so darn noisy and hot. I dread to think what summer would be like. There was no aircon or fan in our room. You can clearly hear any person walking past on the corridor or in the rooms above. With all the extra work on my busted ankle, we thought we’d have dinner at the hotel restaurant. Sadly I am lactose intolerant, not a lifestyle choice, it makes me really sick. I asked the waiter to help me with the menu. Incredibly awkward, instead of saying, let me ask the chef, a colleague or any other acceptable choice when you don’t know, he proceeded to recommend choices that I pointed out included lactose. We lost all trust with the restaurant and had to order an Uber eats and sit in our room. There are so many better choices in Bath, pick one and have a much better time!
Sarah G . 2024-04-02
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Very hilly. Lovely hotel and great staff.
Rosemary Darrah-King . 2024-03-30
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Very nice and well-kept hotel, extremely courteous staff
Elisa Serafini . 2024-03-28
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A lovely hotel. Staff had a real attention to detail. The hotel is situated at the top of a hill, but there is plenty of buses (every 15 minutes).
Steven Weird . 2024-03-19
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Absolutely stunning place. The rooms are huge. So comfortable and clean. The food and service were excellent
Ruth Wild . 2024-03-12
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Breakfast after 8 am and WiFi a bit patchy in my room. But a good value option for some.
Tom Matthewson . 2024-03-04
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Lovely staff and nice rooms, good breakfast selection and close to the city centre
Lorraine Balman . 2024-03-02
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Lovely hotel, good location, PARKING, friendly staff, great breakfast. Definitely stay again. One thing, don't expect garden rooms to be on the ground floor.
Amsnda . 2024-02-29
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Nice hotel with good staff, really nice rooms just outside of baths centre. Just a slightly lacklustre breakfast
Oran Bramble . 2024-02-26
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Great value apart from breakfast, £31 for one deffo over the top
Stephen Kopaloff . 2024-02-24
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A cometely satisfactory and well located place to stay. The long hill walk from the city is rewarded with a beautiful city view, if staying that side of the premises. All food and drink was pleasant, staff helpful and all areas clean and well presented.
Graham Page . 2024-02-24
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Had to wait almost 2 hours for a driver and got the food later and most of it was cold and didn’t get any sauce which I asked for
317 Opinions
A lovely experience in a great location; hotel is perfectly located (in a small city). Service is excellent with all staff friendly and accommodating.