GastroRanking-logo
Score
OpinionsNoteGoogle7894.3

comment_iconOpinions

Amazing rooms, staff were really kind and welcoming and very helpful. A lovely hotel for our mini moon

site_logo

Simon Collins . 2024-11-12

MORE AT Google

Lovely hotel and nice rooms. Nice hotel but the hills coming back from town are knackering!! Get a cab if you can?

site_logo

Dave Sorrell . 2024-11-09

MORE AT Google

The hotel is absolutely not worth its stars and money. We booked this hotel because we had had a good stay there 5 years earlier, but since then it has really deteriorated. The rooms look nice in photos, but in reality it is completely different. The rooms are old and cannot be heated properly. The hotel is generally not in good condition. The fire extinguishers are loose on the ground in the corridors, and fallen leaves from the trees are scattered around the entrance to the car park. The breakfast is meager and pricey and the quality is substandard. The hotel is beautifully situated on the hill with a beautiful view over Bath, although only for the rooms at the front. Unfortunately, the hotel is also located along a busy road with a lot of passing traffic. The room had not been properly cleaned upon our arrival, the rubbish bins had not been emptied, there was no information available on how to reach reception, the towel rack was hanging half loose from the wall, the room door was dragging and urgently needed to be repainted. . When we returned to our room on the 2nd evening, water was pouring from the ceiling, causing major water damage to our personal belongings. We were then assigned a spare room and the insufficient maintenance status of the hotel was also clearly noticeable there. When we asked about compensation for the damage suffered, an evening meal in the hotel restaurant was offered. We had agreed with family so this was not an option for us. They could not or did not want to provide anything else, supposedly because we had not booked directly through the hotel but through booking.com. Sad and real no respect for customers at all.

site_logo

Inge Wauters . 2024-10-10

MORE AT Google

Great location, lovely building if a little rambling.Thought breakfast prices high , coffee quality poor.

site_logo

Rob Allen . 2024-09-14

MORE AT Google

We thoroughly enjoyed our time at this hotel.

site_logo

Mandy Lebides . 2024-09-12

MORE AT Google

This is a nice hotel with friendly staff. The rooms are nice and pretty well maintained with only a few negatives I could point out such as stains on the carpets. The staff are accommodating and very friendly upon arrival. The one thing that really disappoints here is the breakfast. At £24 it is completely overpriced for what you get as it is a standard breakfast with standard produce which you would find at any basic chain hotel. I also found that the staff serving breakfast were not around to serve resulting in a long wait to be seated and a que forming but overall a nice place.

site_logo

J.doyel Doyle . 2024-08-13

MORE AT Google

Great hotel to stay in in Bath. Clean rooms, good service, good location and handy to have parking. Will use again.

site_logo

Henry Vernon . 2024-06-13

MORE AT Google

Amazing rooms. Crazy hotel with the price. Magnificent view from hotel. Parking for £10 a night.

site_logo

Priyal Patel . 2024-06-08

MORE AT Google

A wonderful hotel just above the city centre and only a short walk into the hustle and bustle (down the hill). Staff were easy to speak to and warming, and the room was delightful. We have a city view room which was a nice feature. Would stay again.

site_logo

Will J . 2024-05-27

MORE AT Google

A great hotel, in a very old mansion. When you're there the first time, it looks like a maze when you get inside. Very nice, authentic and old, beautifully decorated. The staff is friendly. The rooms are good, clean and the beds are fine. Nothing to complain about. The breakfast is very tasty. One downside: The overnight oats that you can order from the menu are way too sweet!

site_logo

Robin Bonke . 2024-05-17

MORE AT Google

I was able to get the room at a relatively reasonable price and this hotel is the reason why my 4 nights stay in Bath was better than my 8 nights stay in London. I just loved the cleanliness, especially of the carpets as they regularly vacuum. The bathroom was spacious.

site_logo

KByville Pika . 2024-05-17

MORE AT Google

We had such a wonderful stay. Everything was 10/10. Dinner and breakfast were lovely, food was great and the setting was peaceful and beautifully decorated. Our family room was large and had everything you could need. Most notably we received outstanding service, nothing was too much trouble for the very friendly team. Would highly recommend.

site_logo

Charlotte Watts . 2024-05-17

MORE AT Google

Can't fault this hotel .lots of history. Rooms superb. Runs like clockwork. Staff amazing food amazing. In all one of the best hotels I've stayed at in Bath. Definitely worth a return trip and stay.

site_logo

John . 2024-04-10

MORE AT Google

Perfect for our needs, comfortable room, professional staff, excellent location. Highly recommended.

site_logo

Doug Roberts . 2024-04-06

MORE AT Google

Great stay thankyou,loved our courtyard room ,Sue and phil Bartlett

site_logo

Susan Bartlett . 2024-04-05

MORE AT Google

Don’t do it. Go somewhere else. We found a great deal for a last minute booking. We were excited, as the hotel looked great. It is at the top of a very steep hill. I am currently on crutches. We arrived slightly early for our room and asked to check in. Abi (not sure on spelling) was incredibly blasé and not hugely interested. Some welcome water or the like would be helpful after the journey. We went into the lounge to wait. Not massively comfortable as there is the strange choice to play loud house music through the speakers of the reception in the afternoon. After the other receptionist, didn’t get his name, but super surly, checked other guests straight in, we were able to go to our room. Those guests the surly man put in front of us were significantly more able bodied than us. He finally grumpily made us feel unwelcome to check in. We had booked and paid for a twin room and had been put in a double. We called down to Abi, he suggested this weren’t true and made us wait to go and check his records. When he found out we were right, he brought the key up. We were not impressed to be put into one of very few rooms - couldn’t see any others on our floor that had a step up to get into the room. The room did not have the city view booked and smelt weird. We were even further annoyed that in the room, every time we wanted to go the toilet, I had to hobble up and down a large and steep further step. We couldn’t handle any more poor attitude so tried to rest vs fight for yet another room. Tricky as the room was so darn noisy and hot. I dread to think what summer would be like. There was no aircon or fan in our room. You can clearly hear any person walking past on the corridor or in the rooms above. With all the extra work on my busted ankle, we thought we’d have dinner at the hotel restaurant. Sadly I am lactose intolerant, not a lifestyle choice, it makes me really sick. I asked the waiter to help me with the menu. Incredibly awkward, instead of saying, let me ask the chef, a colleague or any other acceptable choice when you don’t know, he proceeded to recommend choices that I pointed out included lactose. We lost all trust with the restaurant and had to order an Uber eats and sit in our room. There are so many better choices in Bath, pick one and have a much better time!

site_logo

Sarah G . 2024-04-02

MORE AT Google

Very hilly. Lovely hotel and great staff.

site_logo

Rosemary Darrah-King . 2024-03-30

MORE AT Google

Very nice and well-kept hotel, extremely courteous staff

site_logo

Elisa Serafini . 2024-03-28

MORE AT Google

A lovely hotel. Staff had a real attention to detail. The hotel is situated at the top of a hill, but there is plenty of buses (every 15 minutes).

site_logo

Steven Weird . 2024-03-19

MORE AT Google

Absolutely stunning place. The rooms are huge. So comfortable and clean. The food and service were excellent

site_logo

Ruth Wild . 2024-03-12

MORE AT Google

Breakfast after 8 am and WiFi a bit patchy in my room. But a good value option for some.

site_logo

Tom Matthewson . 2024-03-04

MORE AT Google

Lovely staff and nice rooms, good breakfast selection and close to the city centre

site_logo

Lorraine Balman . 2024-03-02

MORE AT Google

Lovely hotel, good location, PARKING, friendly staff, great breakfast. Definitely stay again. One thing, don't expect garden rooms to be on the ground floor.

site_logo

Amsnda . 2024-02-29

MORE AT Google

Nice hotel with good staff, really nice rooms just outside of baths centre. Just a slightly lacklustre breakfast

site_logo

Oran Bramble . 2024-02-26

MORE AT Google

Great value apart from breakfast, £31 for one deffo over the top

site_logo

Stephen Kopaloff . 2024-02-24

MORE AT Google

A cometely satisfactory and well located place to stay. The long hill walk from the city is rewarded with a beautiful city view, if staying that side of the premises. All food and drink was pleasant, staff helpful and all areas clean and well presented.

site_logo

Graham Page . 2024-02-24

MORE AT Google

Similary restaurants in South West

restaurant_img
4.3

578 Opinions

location-icon4 Cheap Street
Asian
outdoor_seating_322606takeaway_322606delivery_322606

Great food, great service. Best Thai in Bath, thank you Emmanuel!!

restaurant_img
4.3

282 Opinions

location-icon4a Cleveland Pl, Bath, BA1 5DJ, United Kingdom
outdoor_seating_370367takeaway_370367delivery_370367

All the staff members are very nice

restaurant_img
4.3

461 Opinions

location-icon7 Cleveland Place East Cleveland place east, Bath BA1 5DJ England
Seafood
outdoor_seating_273818takeaway_273818delivery_273818

Had to wait almost 2 hours for a driver and got the food later and most of it was cold and didn’t get any sauce which I asked for

restaurant_img
4.3

20 Opinions

location-iconBroadmead Ln, Keynsham, Bristol BS31 1ST, United Kingdom
outdoor_seating_340364takeaway_340364delivery_340364

Food good but some times limited Staff good BUT CAFE IS ALWAYS COLD AND USERS HAVE TO WEAR A COAT .

restaurant_img
4.3

317 Opinions

location-icon32 Broad Street, Bath BA1 5LP England
British
outdoor_seating_264754takeaway_264754delivery_264754

A lovely experience in a great location; hotel is perfectly located (in a small city). Service is excellent with all staff friendly and accommodating.