Lanelay's Bar and Restaurant in Rhondda Cynon Taf

excellent service from friendly staff

You couldn't pay me to ever visit this hotel again.

My partner booked a Deluxe room 4 months in advance for my birthday. It cost her £219.90 Had a phonecall a week prior to the booking stating there is no room at the restraunt for an evening meal. We arrive and check in to find we are in a small disabled access room with no option to change unless we downgrade and lose money. Won't be coming back.

Service was very slow but well worth the wait

I had a highly disappointing experience with this hotel. Despite a government-issued weather warning advising against travel, the hotel refused to refund my booking. I was misled by staff, and the information they provided to me directly contradicted what was communicated to Booking.com. It’s unacceptable for a business to show such disregard for its guests’ safety and concerns. Instead of handling the situation with professionalism and understanding, they refused to accommodate my request for a refund and demonstrated poor customer service throughout. I strongly advise others to think twice before booking here, as this experience has shown a lack of transparency, care, and respect for guests.

Afternoon tea was served to myself , daughter and granddaughter in what I can only describe as a thoroughfare for staff back and forth a kitchen. We were sat in the hotels kitchen dining area where the table was laid with with cutlery and cups an saucers used for breakfast by guests. We were the only people in an empty room with little to no comfort we were sat on a kitchen table and chairs. Afternoon tea is supposed to evoke a sense of grandier with white table clothes and fine China. The food was good but not excellent, a drink was spilt over the table and my daughter, it was cold as the outside door was constantly opened. Staff passed back and forth with dirty crockery , glasses, buckets and even an iron. Although the staff were attentive and did accommodate my granddaughters request for some plain ham and cheese sandwiches as she didn't like the selection offered. As the whole experience was not what I wanted as a treat for us 3 I did inform staff who said they would inform the manager but nobody came to apologise or offer an explanation why we wernt offered tea in the dining or lounge area where other guests were served bar food, this area was far more comfortable, warm and cosy. Suffice to say we will not be returning to partake of Afternoon tea here anytime soon.

I have to admit, this was by far the best meal both my wife and I have eating. Ducking fabulous! Lush.

I really liked it here, the decor was very well executed. Giving you ideas to take home and the building itself is beautiful. Service is good, and the spa is relaxing.

We booked this stay as a romantic birthday treat, but were very disappointed. It's in the middle of a housing estate with inadequate parking. The decor is tacky 'Love Island' style. Our suite up in the eaves had no air conditioning, fridge, or bathroom door(!). Headroom was limited, and we had to ask for a chair to sit on. Dinner arrived cold with one side dish missing and the other undercooked. To be fair, the maitre d' had our meals re done and tried to put things right. I get that Lanely Hall is aimed at the less discerning, but I would struggle to recommend it at half the price.

Brilliant spa day and lunch Spa host was outstanding , very welcoming and informative. Excellent full body massage and delicious lunch

Lovely hotel. Beautiful building. Nice Spa. Hotel was lovely but it was the staff who made our stay a great experience. The receptionist was lovely ( sorry didn’t catch her name) and made us feel at home straight away. We came in late, after a long day, arriving just past nine pm, the bar had just stopped serving food but Jacob who was on the bar contacted the kitchen and arranged some food for us, he was so kind and went above and beyond to make sure we had everything we needed. Thank you so much Jacob, you have restored my faith in humanity!

Great service, unable to get snacks during the day but a lovely location.

So disappointed in this hotel from the start with dreadful customer service when attempting to make the booking. The General Manager did not even respond. Rooms are much nicer on the website - poor and cheaply finsihed Food - ok and overpriced Spa area - good but overcrowded and mostly with people taking pictures of themselves which made sense when asking the receptionist what the decor of the hotel was based on ..."love island" was the answer. In short there is an inflated ego that this hotel is something special which sadly it is not and in my mind is wrongly marketed. This ego and arrogance unfortunately replaces what should be a first class service. A real let down all round.

We booked a table of four for food at Blok. What can i say the food was amazing ! staff very friendly and polite, very knowledgeable on the wine !! we will definitely be back really soon this is a hidden gem.

Just stayed here for the night, absaloutley beutiful hotel! Lovely food and staff are amazing! 5* from me

Had afternoon tea ,not the best

You can actually enjoy great food here and sit outside if it isn't raining in Wales ;) I've already done that a few times. The spa at least drives many guests to this hotel on weekends. Unfortunately I can't say anything personal about it. It looks very inviting. But I would book here immediately. It's remote, but that doesn't matter for a spa weekend.

afternoon tea, beautiful! what a treat

Tucked away in a housing estate this lovely little boutique hotel is a real gem. Beautifully styled & decorated with buckets of period features. Reception staff were friendly but spa staff were sadly lacking & really didn't seem interested to even tell us where to find towels. There's a lovely little outdoor pool but seemed to be reserved only for "special guests" which was a shame. The pool is quite small & there's a sauna but otherwise there's not much to the "spa". It became quite busy & not everyone had a lounger to relax on. Coffee in the bar area was lovely & bar staff great! Our room was large and perhaps a little under furnished but with a nice bathroom and wonderful power shower. The absolute diamond in this crown though was Bloc Restaurant. Fantastic ambiance and food to match! Absolutely outstanding quality, amazingly attentive staff especially Ferne, so would return for the restaurant alone. Breakfast was served in another gorgeous, light filled part of the building where the chefs prepared your food in sight, beautifully fresh & well presented with plenty of choice. Could not fault it!