Laiwah in Staffordshire Moorlands

This isn’t a review I write lightly, as I genuinely believe in supporting local businesses, especially when the staff are warm and the food is full of flavour - which is certainly the case here. The lady at the front desk is always lovely, and the dishes themselves are tasty. However, I feel a duty to share my experience for the sake of others with coeliac disease or gluten intolerance. Over the past couple of years, I’ve ordered takeaway from here a couple of times. Each time, despite reassurances that the dishes were gluten-free, I’ve felt unwell afterwards. Initially, I wasn’t sure whether it was the food or something else. However after another order last night - during which I spent significant time confirming every detail over the phone - I experienced the worst gluten reaction I’ve had in over five years. Today I’ve been completely wiped out and unable to work. I ordered a simple combination of rice, chips, vegetables, and cashew nuts. Based on my symptoms, I strongly suspect there was gluten present, and in large amounts - there had to be gluten ingredients added to the dish, not just cross contamination. For the benefit of the team, and any customers with coeliac disease, I kindly suggest reviewing the following practices: 1. Ensure food for coeliac customers is prepared in clean, separate pans that haven’t been used for previous (non-GF) orders. 2. Chips should be cooked in a dedicated gluten-free fryer, with no battered or gluten-containing items cooked in the same oil. 3. All gluten-free orders should be made fresh, without reusing ingredients that may have been contaminated. 4. Standard soy sauce typically contains gluten - please only use certified gluten-free soy sauce, which stores well and is safe. 5. Avoid using wheat flour or any gluten-containing thickeners in sauces - there are safer alternatives. While the food quality and taste are commendable, the apparent lack of communication between the front of house and kitchen regarding gluten-free requirements has, unfortunately, led to repeated issues. I share this not to discourage others from trying the food - if you don’t have allergies or dietary restrictions, this is a great local spot worth supporting. But for those with serious allergies or coeliac disease, I urge caution until clearer procedures are put in place. Should the business implement clear and robust allergy protocols in future, I would gladly return. Until then, I’m sadly unable to do so after these experiences.

Great takeaway Chinese, quick service good quality food, can either call in or phone for delivery's, friendly helpful staff.

The food is always spot on! Lovely guys, can’t fault it.

Told 60-90 mins delivery 2 hours 15 mintues it took to come no apology

I used to love the food from here. Last night's order was re heated!!!