Lago Lounge in East Northamptonshire

Really busy this morning however staff were all friendly and professional. They couldn’t have been nicer actually. Food was served quickly and piping hot. We’ve been lots of times now and always a high standard. My mum uses a wheelchair and staff always offer to help move chairs and easy access into the premises. Thank you

Thank you to all the staff at lago lounge who helped find my wife's handbag, great food and drink, amazing customer service

Good food and portions, friendly staff, what you expect from a lounge branch.

Visited the other day for a catch up and some food/drink with a friend. I’ve been to Lago Lounge a few times, always a good experience. Breakfast was tasty, good drinks, extremely friendly and attentive staff. Great!

We traveled from Milton Keynes 3 of us and get a brunc breakfast, the food is good and the lady who served us from the kitchen but the staff in the restaurant can't even say hello!she served us with tea without milk I asked 1 of them and she just looked at me not saying any words and walked away!the other girl that we asked she gives us a milk and don't say anything and have a sour face as well with the tattoo 's in her body.never ever recommend to anyone! I rather to go in M&S next time we visit Rusden again improve the attitude of your staff!!!

Food was great. Lovely atmosphere in the restaurant. I'm gluten intolerant and they were able to offer me a significant menu still and some alternatives with the menu which was great. A little wait on a Friday but treated with respect and not forgotten about. Overall fantastic place.

Great food...very good service...nothing not to like...we had a lovely meal.

Great spot for brunch with family As always nice and busy so a good sign they're getting things right Shout of to Courtney for her warm welcome and getting us a great table Food was fresh and tasty - love the "new" flatbreads on the menu Keep up the good work

Just went for a cocktail which was very good.

Edit: When we visited recently the toast was perfect, just as good as everything else. One meal was overlooked and late but staff located it, were helpful, apologetic and bought it over quickly. Burnt toast again, but everything else in the vegetarian breakfast was delicious.

We came for a night out, when we arrived lago was so busy. We were told by the manager at the door that we were 5th in line for a table but only 2nd for a table of 4 and that the wait could be up to 20 mins. His humour and dealing with the situation was hilarious but professional so we decided to stay and wait. We had only been sat 5-6 mins with a drink before we led to the table and again in hysterics due to his manner, humour and was very good looking 🤭 The food was amazing and fast to say how busy it was and the drinks tasty. Will absolutely be returning with friends again. I’m so sorry I forgot to ask his name, I would have mentioned him in the review.

Always have a good meal with great service

The food was absolutely amazing. We had breakfasts, great presentation, and fast service. Staff were very helpful and friendly. Will definitely visit again.

A lovely cosy place with great atmosphere and very friendly staff. The food is delicious and the portions of the tapas are perfect to mix, match and share. Definitely recommended!

Food good, staff lovely, but the Aircon is freezing and spoils the atmosphere. Aircon does not need to be on permanently unless the temperature is over 30 degrees and in this country its a rare occurrence!

Visited here during my shopping visit to Rushden Lakes, and WOW! The atmosphere was lovely, we got to sit outside and enjoy the sun. The food was so good and very very tasty. We even had milkshakes which were divine. I highly recommend visiting for breakfast or brunch when in the area, it was so good! Parking was super easy as well. The staff were also very friendly and the service was quick. Will definitely be returning!

Great atmosphere, great modern food and good portion size

Would not recommend to anyone. Undercooked sausages. Bacon still raw, looked like the scene out of babe. Oink oink. Can't even stick to simple instructions, staff are as useful as a chocolate tea pot.

Great service and food, menu to suit all tastes, defo reccomend, love the place

A lovely breakfast sat outside in the sun. I would definitely recommend the food and drink here. The customer service was excellent. We were greeted outside and told we could sit wherever we like. The ordering of food was simple and easy done via a website (found via a QR code at the table), and it was a fairly good waiting time until food at arrived. The food was fresh, hot, presented well and cooked to perfection. And the strawberries and cream milkshakes were fresh and tasty. I would certainly recommend Lago Lounge.

We ate here for a birthday meal and had a comically bad service. A waitress dropped a coke which fell directly into an open bag full of newly bought clothes & birthday gifts - we didn’t get an apology for this, received no compensation and even had the manager pop by, look down at it and go ‘oh a spill’ - before leaving. This was such shocking service and caused damage to newly bought items, yet there was no apology. If there was, it was awkwardly whispered. The cups were unclean. One of the glasses by the water literally had a whole lipstick mark (not just a smudge, it’s as if a clown had rubbed their lips against it) and was stacked with the other glasses. Begs the question as to whether these cups are even cleaned? Food was incredibly salty and tasted stale. Some members of my family didn’t even finish their meals as the bread tasted stale. It’s a shame because we’ve usually had a good time at the other lounges - Wellingborough tends to be better. But this was such a shambles on every front that I wonder if the lounges brand is just heading downwards overall.

Today we visited Lago , on arrival we was pleasantly shown a table of our choice. On ordering breakfast etc we remarked on music being played not to our taste in jokey manner. The waitress laughed and within few minutes changed to a more mature music lol. The food came and as always very good , in all a pleasant morning . Staff always nice and atmosphere loverly . When visiting Rushden lakes never miss Lago lounge

Arrived just after the lunch rush so it wasn’t busy . We placed our order at the bar and we decided to have a tapas board as a starter and then mains. The Tapas came out served on cold serving dishes on the board. The chicken wings had to go back as they were cold and other items were not hot either. The mains came out but only two of the three came out the other one did not arrive for a little while. The chips were cold and had to go back. Ordered the chicken bacon and avocado burger the chicken was over cooked and not hot I think it had sat on the pass for too long Didn’t feel that returning the food again to the kitchen would help We were offered a free drink but honestly just didn’t want to stay Have visited the sister restaurant in Bedford and it was so much better will not be returning here

Good value for money. Excellent food, compliments to the chef!! Very friendly staff.

Went for breakfast before shopping, worth every penny, Amazing +++

Really good vegetarian choices. Easy ordering - the QR code made a big group meal so much better with no 'split the bill' stress. Quick to correct an error and pretty quick service. Will definitely go again.

Always great food and service. Highly recommend when visiting Rushden Lakes.

Great place for coffee and lunch, friendly staff, relaxed atmosphere, good food with a good choice of menu would highly recommend.

First time in there Friday evening, it was very nice, the atmosphere was calm and relaxed, the service was great and the staff were just as good. Can't comment on the food, I didn't eat, but what I saw it looked very nice.

It is probably designed for people younger than I . Food fine, but could have been served hotter. Pleasant, efficient, service.

We had burger and chips. Unfortunately the burger was not the best. Tasteless. Good chips. Very, very busy

Great menu, food was delicious, Belly of Pork the best I've tasted, excellant service and lovely staff, our next visit I'm looking at the B @ B, before I forget, very well priced too, thank you all X

The staff do a fantastic job at this restaurant, nothing is too much trouble despite it being very busy. We asked to move from a stool table as my husband was struggling with it and it was done almost immediately. I am gluten free and the food was excellent, nice to see such a good selection.

This large, open-plan, brasserie-type restaurant has a pleasant, vibrant ambiance. It is colourfully and eclectically furnished and decorated in the manner of many of these kinds of establishments. The staff are very attentive and courteous. A very small point - although they are doing a great job, the waiting staff seem constantly to need to work at full tilt to achieve it. The management might keep in mind that many customers would find a slightly less 'stretched' atmosphere more conducive. Employ a couple more and everyone will be happier. I had a Shakshuki (spelling?) which was tasty and ample. Prices were a little high but nothing shocking. Not a bad breakfast option when shopping at Rushden Lakes.

Stopped in for brunch and to catch up with a friend, lovely location and friendly helpful staff

I had to ask the waitress to repeat her intro gabble, then ordering at the table failed three times at the payment stage (as per usual, they've never bothered addressing the issue, ever!). Stood at the bar to be ignored for several minutes until I was told to "go to the other end of the bar" and then "I'm serving someone else, you'll have to wait". Walked out and got the same order for £7 less from Jamaica Blue without any attitude. I used to enjoy the Lounges chain, but I won't be going back again.

Had a small issue with my avocado being under ripe and rock hard. The staff member that I raised the issue to was so lovely about it and went out of their way to find me the best bit of avocado they could offer as a replacement! Every time I come here I love it!

It was SOOO good we didn't take any photos! Impeccable service, really friendly, chatty and relaxed team members, whatever you are doing you seem to be doing something right by your team! The decor, music choices and sound level, was all perfect for a comfy casual Sunday lunch out, for a catch-up with friends. Stunning food, seriously THE best salad I've ever had, with feta, beetroot, pomegranate, falafel etc - I need to try to replicate this myself and now tour all of your locations to keep enjoying. Thank you for the best lunch with my friend who loves locally in Rushden. I will see you again on my next trip to the area.

Just waited 20 minutes for a pint of lager which costed over £6. One person serving on the bar, about 4/5 walking around waiting on a half full restaurant. I don’t mind the prices as long as it comes with the customer service that you’d hope to be paying for. Won’t be coming again.

Had a delicious lunch of tapas.

Quite a nice Nasi Goreng and not a long wait either considering how busy it was.

We went for anniversary lunch cannot fault a thing highly recommend going

Very busy, but drinks and food served very promptly. One of our party is gluten free, and we were presented with the largest menu of gluten free items we've ever seen!

Went for Saturday morning Brunch. Although the venue didnt seem that busy we was told we needed to wait ..( which we did) we was told we could order at the bar ( which we did) we was then taken to a table. We was told that there was a 30min wait time for orders....Although i was ready to get up & go elsewhere my wife convinced me to chill. We waited approximately 20mins for the multi pancake thingy & my wife ordered the breakfast muffin ( egg & bacon). The coffees arrived with the meals. Coffees were luke warm. Pancakes complemented the coffees. The breakfast muffin was at least warmer but the egg was only just cocked and the raw white needed to be removed onto the plate. We did tell the person/s serving us about the quality of our meal & she did offer more coffee & cake but we had already spent a good hour & thirty minutes for a table & a quick breakfast bite so we declined the offer. I would personally suggest you employ a person with restaurant skills to over see the running of your establishments. Quantity isnt quality...

We really like the brand and go to other Lounges regularly. So it was busy and we waited quite a time for a table. Food was a long time coming. When enquired, I was told we were advised of the long wait on food at the door. We weren't. I'm always puzzled when the food is brought immediately after enquiring. Was it sitting on the pass. Sure it was. My order was wrong. The response "I'll tell the kitchen so they won't do it again". Doh. Order came back partially corrected but with one item missing. Wasn't worth raising it again as we'd finished our drinks a long time before. Oh, and on a visit to the loo, there was loads of dishes in the pass, with waiting staff trying to sort them out. Maybe just one of those days...

My friend and I went in both sober and having a laugh. They refused to serve us due to saying my friend was drunk because she put her head on the table which she did not. We will not be going there again after this experience. The manager was rude and disrespectful and use inappropriate language that seemed aggressive. We will be finding a way to make this complaint more official as she 100% was discriminated for how she dressed. As a reply to you. My friends behaviour was normal that was her normal she did not have a drink at all inside or before going to the restaurant. You discriminated her purely how she was dressed. And as a female manager to another it was not necessary to make her feel alienated because of how she looked. We will be making a formal complaint of your actions towards her as you did lie about her putting her head on a table and you did not listen to her when she said she was fine if you were that concerned you should have spoken to me as I am her friend and I know her personality which that was it sober. Please give me an email to your manager.

Love the concept of the "lounges," You know what you're going to get, and this venue more than lived up to the others couldn't fault the food, service, or atmosphere. My partner is coeliac and feels secure that her dietary requirements will be taken seriously, which once again they were, so thank you. The only reason I've given 4 stars is that you can't book, and that means a wait at busy times, but I suppose that shows the popularity of these venues

Love the tapas Tuesday. Excellent service again.

Top class service food was unbelievable

Lovely venue and atmosphere. Had a very tasty lunch. Will definitely return when next in Rushden

When we come down to the lakes we tend to eat in Lago lounge, we have tried all the other restaurants but this has to be our favourite. Customer service is impeccable , staff always friendly and courteous and make you feel valued . Not had a bad meal in this restaurant, highly recommend and keep up the good work

I brought 2 children here this evening and we all enjoyed food that we do not, or can not, have at home. The staff were attentive to our parental peculiarities, offering plastic cutlery and a high chair for the children. They are all always super friendly. Ordering from the online menu makes handling the pace of the meal and drinks easy and the process of squaring up with the bill is sorted out automatically with each payment; so there is no awkward waiting to pay at the end of the meal.

Lamb shawarma and a twisted chicken ciabatta. chicken was hard and overcooked. Lamb was only lukewarm Ok but not good. Wine reasonably priced

Discovered this cafe today. The place has loads of atmosphere, very eclectic and bohemian. Service was good. Food did take a while to arrive but was worth the wait. Decent portions and I think good value for money. It’s a big menu so you should be able to find something to eat.

Excellent meeting place. Good food, service, and drink.vwe will be back.

My wife’s birthday breakfast was ruined by finding a curly black hair under one of the toasted muffins. Staff refunded the affected dish but very disgusted and won’t be coming back.

Staff always friendly and never have to wait long for food. Food is always great.

Always, always a favourite! Really chatty, friendly staff today. This Lounge is always busy, even on weekday lunch times. I ordered my usual avocado toast and vanilla oat latte, delicious as always. Some great dogs in the restaurant today!!

LOVE LOVE LOVE!!! The cocktails, the food, the staff, dog friendly….. what more could you ask for? We love it!!! Every one is so lovely, we are made to feel so welcome with our dogs, the staff are amazing, nothing is too much trouble and we really love coming here… we’re in here so often they know our drinks order 🤣🤣♥️🍹

Lovely place. Great atmosphere and food.

Really lovely welcome at the door , very friendly and helpful staff , seated really quickly considering it was busy , food and drinks came quickly and really enjoyable, great atmosphere will defo be back , !

Really friendly and accommodating staff despite being busy. Good food.

The food is usually really good. This time I had a breakfast and there was a lot of shell mixed in with the fried egg . I did inform someone and we got a free hot drink

Nice place staff work very hard

Everything you expect from the 'Lounge' chain. Lost a star as running slow due to broken pot wash.

Had breakfast here which was of high quality and reasonable priced. Staff were friendly and efficient and an all over nice experience.

Great cosy place. Has vegan and gluten free options too

We use this chain as they have good gluten free options for my little daughter and they are careful about allergies. We had the beef brisket chilli, which was great, and the lamb shawarma. There was an issue with our order being incorrect but Emma noticed my concern once I'd started my food and replaced it quickly, whilst offering me a doggy bag for the incorrect order. She was also lovely to my daughter. The first flat bread was just ok, but the lamb one was amazing.

We use this chain as they have good gluten free options for my little daughter and they are careful about allergies. We had the beef brisket chilli, which was great, and the lamb shawarma. There was an issue with our order being incorrect but Emma noticed my concern once I'd started my food and replaced it quickly, whilst offering me a doggy bag for the incorrect order. She was also lovely to my daughter. The first flat bread was just ok, but the lamb one was amazing.

As much as the staff was really nice and the overall establishment was cosy, I cannot recommend this place for the main food. I had a buttermilk chicken which was slightly burned and dry. Other people from the same party also had the same feeling. The staff is very helpful and friendly

Love love love it here. Food amazing. Staff attentive and friendly. Always busy. We went on a Wednesday and it was full. You can't book sadly but we've never had a problem being seated.

Food plentiful and tasty, but sadly cold when served, probably due to it being Sunday brunch time and was very busy.

Always great staff, delicious food and prompt service. Music could do with being a little louder for me.

Nice little bar / restaurant at rusheden lakes . Popped in for a drink and snack with my son I was pleasantly suprised at how friendly the staff are . The service is also very good and the food isn't bad . Nice environment to sit and relax while avoiding shopping 😵‍💫

Considering it was really busy, amazing service and food. Ordered using their online app so simple. Would definitely go there again and would recommend. Halloumi burger was fab.

Visiting family in the area, they brought as to the Lago Lounge at a huge shopping centre - I would have loved to have been let loose here! The decor was quirky to say the least - a very cool place. We had delicious sharing plates and drinks. Would definitely be a regular here if I lived in the area.

Chilled vibes Good food Comfy place to relax afterwards

Pleasant environment, good service and food. Good range on menu.

I was surprised how busy it was at 1130 on a Thursday morning! We were swiftly seated and supplied with menus. One of the party requested the vegan menu, which was brought immediately. We all enjoyed our food, mains and desserts.

Great place to eat especially if you want to take your dog for a walk around the lakes too. The food always tastes fresh and the atmosphere is relaxed.

First time at the Lago Lounge for me..food was (in my opinion) up there with other places that are far more expensive...service was good even tho very busy..would definitely go back...

Lovely food and excellent decor, but the shining light for us were the staff, so friendly and helpful, being able to order at the table on my fone saved a lot of time too, well worth the expense

A Lovely Post Christmas Holiday Dinner - We visited Lago Lounge after Boxing day and had an overall delightful experience. The food was really good, and the ambience added a special touch, making it an excellent choice for romantic dates. While the service was generally good, there was a slight hiccup when my wife had to approach the counter to remind the staff about the dessert she had ordered. This resulted in a minor delay, but the staff was apologetic and rectified the situation promptly. Despite this small hiccup, we thoroughly enjoyed our time and are planning to revisit soon, particularly for their appetizing-looking burgers. Looking forward to another pleasant dining experience!

My First time here and was blown away came for my birthday and will definitely be coming back

Great place, great food, great service 👍

Best Fish finger sandwich I have ever had! My accompaniment all enjoyed their food very much too. Decent selection of beers, Nice atmosphere. I'll definitely return 👍

Absolutely love this place, great food, relaxed atmosphere great service, all staff members friendly and helpful. Highly recommended.

The Staff go above and beyond, lovely smiles so friendly, food delicious

Lovley place staff great venue perfect. C R

Poor service and not very clean

Had a bacon sandwich was lovely

Gluten free food aways good here. Never an issue staff are aways friendly.

The all day menu means loads of choice from small meals to mains. Cosy atmosphere. Toilets are up quite a few stairs.

Lovely cosy place, dog friendly as well. Food is delicious, staff very friendly. Atmosphere and decor is giving Friends vibe, will definitely visit again!

Lovely staff I wish i had a photo but ate too fast :)

Lovely experience we will go again. As l said earlier this month Lago Lounge is superb l went again today and the same brilliant service, proving that the first time was not a one-off, thank you Lago staff.

Lovely food and atmosphere. Staff we very friendly. Tables cleared and cleaned as soon as they were free

Not pleasant as two dogs with owner on table licking off plates sitting on chairs very unhealthy for food outlet

Delish food, fast service, reasonable price 10 out of 10 from me.

Expensive especially as you had to do everything yourself, poor service although young lad bring out food was pleasant, dogs allowed and barking. Food was fine, not too long to wait