Kokoro Sutton in Sutton

I am writing to express my dissatisfaction with my recent experience in Sutton Kokoro restaurant on I ordered a meal but upon payment Unfortunately I found no available seating due to insufficient CHAIRS “not crowding” When I requested a takeaway bag and cover to enjoy my meal elsewhere: those staff refused my request and insisted I wait. Given that I paid the 20% eat-in VAT, it is reasonable to expect accommodations for a takeaway under the circumstances. Their responses were not only unhelpful but also impolite, which left me feeling disappointed. I hope you will address this issue to ensure better service in the future . Thank you for your attention.

Really good food with excellent quality/price.

Very tasty food. Shrinking portion size (depending on who serves you)!

Save your money. I Ordered from here via Deliveroo. Worse decision I ever made. Food was of poor quality. Katsu Chicken and sweet chilli chicken tasted stale and old (1-2 days old if I had to guess). Food made me feel very Nauseous and sick.

Good food and good and friendly staff.

Too hot and stuffed, got their doors closed, small aircon hardly works, they force the door close. No fresh air. Avoid on hot days for sure

Today i went to kokoro to have lunch. (chicken kastu) it was very tasty and delicious. there was very nice environment and good service. will be coming back as soon as possible.

The restaurant offers a delightful selection of dishes that cater to various tastes and preferences. I tried the chicken katsu curry and the sweet chili chicken, both of which were flavorful and cooked to perfection. One of the standout features I noticed is the generous portion sizes which is excellent value for money. The staff at Kokoro are friendly and efficient, contributing to a pleasant dining experience. The service is quick, which is perfect for those looking for a fast and convenient meal. There was a small extra charge for an additional pot, which was unexpected but not a deal-breaker​.

the food is tasty and good and the service is very good. the way they address the customers is soo satisfying and pleasant. the girl who addressed me is so respectful.

For no reason they have stopped offering half rice and half noodles as a basis for a dish. There is no cost difference so why this change? For me, that's the end of my Kokoro relationship

I recently dined at Kokoro in Sutton, and it was an exceptional experience! The moment I walked in, I was impressed by the warm and inviting atmosphere. The highlight, of course, was the food. The sushi was incredibly fresh and beautifully presented. The portion sizes were generous, and everything tasted authentic and delicious. The service was top-notch as well. The staff were friendly, attentive, and knowledgeable about the menu. They made excellent recommendations and ensured that we had everything we needed throughout our meal. I also appreciated the reasonable pricing The staff were friendly, attentive, and knowledgeable about the menu. They made excellent recommendations and ensured that we had everything we needed throughout our meal. Overall, Kokoro Sutton is a fantastic place to enjoy a delightful Japanese meal.

I went to Kokoro today to buy their sweet and sour chicken . It was very tasty, soft and with the sauce! Will be coming back as soon as possible, Food: 5/5 | Service: 5/5 | Atmosphere: 5/5

Always a good shout for sushi. Tasty and fresh. Decent prices.

So delicious food and wonderfull service which makes me attract to go there i usually going for doing lunch.

No effort to clean or clear the tables. I had a very disappointing katsu. While sat near the serving area I watched just-cooked food getting tipped out on top of stuff that had been under the lights for some time. Not impressive. Lots of praise in other reviews for the sushi, so I guess that’s better. But I won’t be getting hot food there again.

Yes, yes, yes, every week Very tasty, fresh, spiced or not (depends how u like) food. I've been "taking out" food since they opened and never had any issues ! Thank you ! 🥰

Got take out from Kokoro. The sushi was OK, but the cooked food was terrible. Especially the bulgobi beef, which wasn't bulgobi beef it was large chunks of overcooked beef. It was completely inedible.

Ordered sweet chilli chicken. Chicken was like rubber as you see on the picture.

The boss treats her employees like slaves. Horrible. I will never go there again.

I got the seafood udon and it’s really fishy I wouldn’t recommend it. I think they didn’t clean the seafood especially the shrimp enough.

Had an all salmon set today. The quality of the two slices of the sashimi was really good. The salmon nigiri was ok. Salmon and avocado rolls were good. The wasabi was spicy which was good.

Fried chicken is very wet, but it's dry and hard at the same time. It is not a Japanese nether korean. Not a Chinese also.

We popped in for lunch, and the food was delicious, as usual. The sushi was very fresh, the hot meal charming, and the chicken was tender, but I asked the lady behind the desk to give me an empty pot, and I was surprised that I had to pay £ 0.50 p CASH, which is unusual at other branches they've never asked for any money it is just a cardboard pot 🤷‍♀️

I went to Kokoro today to buy their sweet chilli chicken. It was very tasty, soft and juicy with the sauce! Will be coming back

Popped in for a bite to eat alone after late night shopping. The lady manager was screaming at her poor staff and there were bike delivery drivers all hanging around. It was an awful experience and very uncomfortable to hear how she treated her staff. She even shouted (word for word) at the poor girls working there ‘it really pisses me off!!!’ In front of all the customers. Totally unacceptable and aggressive behaviour. This was around 7pm on 21/12/23.

Been eating here regularly for a while and the food is consistent. Had some times where the rice was dry but that's it. The sweet chilli is my go to I always get it and the portions are great for the price even after the increase still worth it.

ordered box with meat and rice, they put 99% rice and just few pieces of meat (sour chicken), and rice probably was cooked day before, i can’t eat this rice at all.

Really gone downhill. Chilli chicken is basically tasteless, so much so that the only flavours are sugar and black pepper. No salt, no spice, no seasonings. The chicken is now rubbery lumps with soggy skin. You get given a ton of flavourless rice with a tiny amount of chicken, if you get the large size, you get more rice but no more chicken. All you can taste of the meal is boiled rice, you wouldn't know what flavour the food is supposed to be. This used to be so good, now it's worse than tasteless.

Cool spot in sutton for a quick tasty Japanese lunch

A popular place and for good reason. The large chicken katsu curry is more than enough for lunch; chances are you'll have some leftover for a pre-dinner snack! Sometimes I'll get the chicken gyoza to go with it. I can't fault how much food you get for the money, and at virtually the same price as a McDonalds these days, having a Kokoro instead is a no-brainer. The staff often seem a little rushed, so it would be good to have a few more hands behind the counter. The eat-in area is quite small and fills up very quickly.

The tofu karsu curry was very bad. I didn't like the taste made me feel sick.

Comida boa... mas pode reduzir um pouquinho a pimenta 🌶️

Absolut empfehlenswert. Geschmacklich ein Traum und preislich völlig okay.

Very filling - recommend sweet and sour chicken, sweet chilli chicken and salmon teriyaki. Portions are incredible!

The food options are good. I tried Katsu curry but did a mistake of taking the curry on the rice and not seperately. I could see in my large pot the curry was not enough for the whole portion of rice. chicken sweet chilli and sushi options are very nice.They also have vegetarian only sushi option.

Good place, but it needs more friendly atmosphere

Popular place, always busy at lunchtime so expect a queue. Love the sushi and the hot food is popular too.

The food tastes nice and the presentation of the boxes look cozy. They provide soya sauce, wasabi and chopsticks (additional cutlery can be demanded) Next time I'll try a eat-in lunch to see the service and atmosphere. Rate: 7/10

I have been to multiple Kokoro restaurants across the UK. The food is yummy and you get a decent portion size with lots of choice available, both hot and cold. For ‘fast food’ it tastes fresh and hot. I gave 4/5 stars for this Sutton restaurant as the staff allowed 2 people to cut the que of which I had been waiting 20 minutes already. They seem flustered by the amount of deliveroo orders coming in and off the street customers.

Food was great .but if you're a first timer you'd be on your own like picking your own fork(not packed with food) and no offer of or drink in sight anywhere

The service is terrible, they’re spending to much time worrying about the delivery drives which now means the customer Service diminished. Then on top of that I got home and my chicken was under cooked.

Excellent value for money. Great recommendation.

Visited Kokoro Sutton for the first time today. Good food for a fair price, with very pleasant and polite service. 😊

This was my first time visiting Kokoro. Value for money was excellent. The food was hot and more than plentiful. Although this was a "fast food" outlet and most people use it as a takeaway there were a few tables in side snd out. It was very clean. Thankyou ladies for a pleasant late lunch with my grandson.

아주 합리 적인 가격에 누구나 짧은 시간에 한국음식을 맛보고 만족할수 있는곳~ 어쩌다 한번 딜리버루 주문에 소스 미씽하지만 바쁜 매장을 가보면 직원들이 빠른 몸놀림이 예사롭지 않다는것… 맛있어요~! 잘 먹었습니다~! K-Food~! 항상 응원 합니다~대박 나세요~^^

Food quality is great. but seems like the rice to side dish portion has leaned more to rice recently. Practically the whole box is rice for a regular.

Delicious food. Really busy at lunch time.

Excellent portions for the price, food is usually fresh and hot! Recommend

The food was very tasty, I ordered the chicken katsu, but they didn’t put enough sauce on it :( I’ve been going here for 5 years, and they never put enough sauce.

Teriyaki salmon is definitely yucky 🤢! over cooked, chewy and awful. Leaves a terrible aftertaste. Don't waste your money, it's even worse if you're ordering through deliveroo! You can't return it for an exchange.

Lovely food, eat in, take away or order online... one of the best on high street.

Very rich, the food and varied excellent dishes,The taste of the spectacular food, very rich, I am a customer Nitkol Di Ceron

They don't do the half price sushi before closing 😭😭

When the last time. I've been overcharged. They charged twice for the drink.2nd time I paid £3.70 for Coke I think it's out of order. Small chicken katsu with noodles and drink cost me nearly £14. Also staff very rude.

I was ordering and they seemed to have got mixed up with what I said. I found that the staff were unwelcoming and we're whispering under their breaths all. I got a little offended so I left many aplogies

Very tasty japonese food! I love it !

Love the food there. The service is very quick

Excellent portions for a reasonable price. Order the large beef. It's an excellent choice. One huge set back is food safety. The cook brought out a pan of freshly prepared food and dropped it on the old food. That is not proper food safety. They should bring the new food out in a new pan and drop the older food on the freshly cooked food. Otherwise the older food doesn't get eaten and can spoil. Maybe that's why they have a "4" as their food rating. They need to be aware of this and put it into practice.

FOOD POISONING! Had the beef bulgogi. 8 hours later I was projectile vomiting over my bath tub whiles loosing 4-5 pints of brown fluid on the toilet. This went on for hours, by the end I was just throwing up green bile. My body was trembling uncontrollably, I honestly thought I might die. People be cautious of this Kokoro, I never write reviews but for obvious reasons I feel I must warn people

The food was not tasting great. The staff was also not clear with rates .. the service wasn't so great. Wouldn't prefer to go here

Everyone who goes here be aware, the rice taste like eating plastic rice. Very hard and chewy. AVOID

Lovely meals. Small dining area to eat in with some table and chairs outside. Enough space for pushchairs and wheelchairs. Good range of food and portion sizes.

The seafood udon was too fishy, it was unbearable to eat!!! Not ordering again

Love the food excellent service

Sushi rice was hard and old wasn’t good at all. Quality hit and miss

We order a lot of food from Kokoro... ( deliveroo)❗️❗️❗️❗️All food was ok but one disappointed so much, we paid almost 10£ ( Seafood Udon ) in picture looked so yummy 😋 but what we got it was a joke , just one little shrimp ( in pictures what a lot more for sure) maybe one or even just half crabstick .. it was just noodles and stock ...... really disappointed‼️‼️‼️‼️‼️‼️❗️❗️❗️❗️❗️DO NOT BUY THAT ( Seafood Udon) waist off money. OTHER FOOD WAS OK TASTY JUS MAYBE RICE LITTLE BIT UNDERCOOKED

Awesome vegetarian katsu curry and good portion size

I have got very bad stomach and food poisoning after the sweet chilli chicken meat was very hard plus staff don't even wear gloves while dishing it.

I was a little scared to try the vegetarian options as usually the veg options in these kind of places are hot Garbo but here it’s SO GOOD. I only got to try their tofu katsu curry and it’s so delicious. The tofu is really nice, like really really nice it has a crunchy coating like chicken or pork katsu. My only gripe with the tofu was that it could have been a little firmer but that’s literally it, it was really good. The katsu curry sauce itself was so warm and hearty and filling, it also hit me with a wave of nostalgia which was nice 😩✋ the katsu was so hearty, savoury and comforting I can’t get over it. They do not slack on the curry either they add the perfect amount for the rice AND THE RICE OMG the rice is so good it has the perfect texture it’s just so tasty. The portion is really big which I didn’t expect. I was a little apprehensive to order tofu katsu as I went to a certain restaurant in Ireland and ordered the same thing and they just added boiled unseasoned tofu to the katsu sauce which was more like coconut curry and I was scarred for life but I was so happy when I saw how kokoro makes their tofu :)

The staff who served me was very rude and disrespectful. Poor customer service.

Lovely staff , however food wise , again the same problem with all fast food joints ,spring rolls too salty and the chicken katsu salad particularly the sauce and the breaded chicken is way too salty that's a danger for health apart from that fantastic food

Quick tasty food. 😋 although just one thing does £1.35 for a can of coca cola seem expensive? Anyhow definitely going back.

Food is always great and they serve really generous portions. The only downside is if too busy food quality then dips a bit

First time ever trying. This place has got tasty and serves good quantity. Regular size is more than enough for someone to take it as a meal. Loved the food. But particularly a lady staff (chef costume/White dress) assume to be a chef I guess was very rude and screaming at customers to order. I'm sorry, if you're trying this for the first time, try but with a personal guide to explai what they really are. Advise: if you don't want to explain to customers have a board written as what is what. It helps them to get rid of your noise or helps you to be quiet as well. Thanks but would try some other kokoro joint or would personally ask not to be served by her.

Very nice staff. Very good food

I love their Matcha Green Tea Ice cream

Friendly staff and quick service. Keeps me coming back for more!

Good food, makes my tummy happy always.

Delicious food and good value.

Been going to Kingston Kokora for years since it opened and have tried various other ones. Thought I would now try the Sutton one. The staff are rude. I saw a piece of katsu chicken fall to the floor. The two staff members laughed about it. Picked it up and put it back with the others. Don’t think I’ll be going back to this branch.

Some of the staff is very rude and impatient, but sometimes are nice and friendly, the chicken katsu curry was good but the rice was slightly undercooked. It was very expensive for its price and the portion was smaller than other branches in London. Overall a decent place eat at.

Service is really good, cashier is nice however the food is quite the opposite. Got the sweet chilli chicken rice. Rice was undercooked and could tell it was cheap rice. The sweet chilli sauce was tasty, but the chicken was soo hard to chew and I couldn't eat it. Good flavour however the meat and rice needs to be cooked properly. Sweet and sour chicken good though, just don't recommend sweet chilli chicken .

Tasty food but really small portion of katsu I was given comparing to other branches in London.

Good portions, fast service, very delicious.

Best sweet n sour and sweet chili chicken in town! Also sushi is fantastic with a large range for choice. A lil bit expensive but hey, good food comes with a price.

Great place to eat, taste meals and good portions. Definitely not disappointed

Sweet and chilli chicken, teriyaki, katsu chicken are so delicious, Kokoro rocks!

The taste of meat was good but Udon wasn't cooked properly. It was like leather. Disappointed as I heard of Kokoro' fame. Xxx

I'm obsessed with the crispy tofu katsu. 😋

I had tofu katsu and rice and I need to say perfect every time Note if they make it wrong all you need to do is say and they will just make you another one

Nice sushi, but such a dirty place to sit and eat. Just seems like they need to care more about the cleanliness

Always to cold. Customers keep leaving the door open. Need sign on door to please close it. Food lovely.

Their sweet chilli chicken recipe has somehow changed in the last couple years, before it used to be more spicy and with stronger chilli taste. However, still deserves 5 stars because they're so far ahead of other chains like Wasabi. The chicken katsu is freshly prepared and fried, so crispy and good portions! Sweet and sour is also delicious. Rice is normally cooked to perfection too. No frills and no nonsense, the front of house staff will shout to the ajummas in the kitchen for the orders, reminds of a real busy food place in HK or Korea vibe.

The food was absolutely amaizing. The service and the ladies behind the counter reminded me a bit of an Italian kitchen where the front staff shouting to the back staff to order the food.

I went Today Afternoon Kokoro (17.00) Lady On till was amazing, I like her. 👍👍👍👍👍👍

Used to be good staff are now slow rude and haven't a clue

The lady is so rude, she doesn’t care about customer services it’s the 3rd time the same person is so rude . Love the food but not visiting kokoro Sutton again 🙏

There was 1 member of staff who was very rude not only to customers but to other staff, food was not fresh and was not nice

I love how they always give a big serving 😍

Food is great but portion sizes can be really disappointing compared to other Kokoros.