Knoops in Cambridge

I’d not been to Cambridge city centre for about 2 years, but met a friend and former work colleague for dinner. After eating, we looked, unsuccessfully, for a coffee shop. Most were either closed, or no longer there! (there have been many changes in Cambridge since my last visit). We found Knoops - and I’m so glad we did! I had a 36% (milk) cold chocolate and my friend, Agata, had a 28% cold white. We both agreed that they were the nicest we’d ever tasted. They have a huge variety of ‘percentages’ in cold, hot and milkshake form, so lots of choice - AND they also do coffee! Reasonably priced too, particularly when compared to even a bog standard coffee. Highly recommended 👍❤️

Very long queue which I was happy to wait in as I’d heard good things! We ordered, we’re given a number and waited for around 20 minutes. Their system seems quite dysfunctional, with only one person actually making the chocolate. While we were waiting, the person who seemed to be in charge was repeatedly quite rude to customers, making snarky comments when people didn’t come immediately to collect their order (usually because they couldn’t hear in the hubbub). When ours was ready we went up immediately, my friend asked for a sleeve to hold her drink and he retorted that she should just use her hand. I know working in the service industry can be miserable but it seemed unnecessarily unkind. The chocolate was fine, not really worth the wait or the unpleasant experience - won’t return.