Kim's Tea and Coffee House in Uttlesford

The owners of this tea shop make it very obvious that they're covid sceptics. Shame as it detracts from the pleasant setting. If we'd realised this before we ordered we would have left.

I enjoyed a pleasant visit to Kim's Tea & Coffee House over the Bank Holiday weekend.A lot of people seem very agitated about their position on masks, sanitisers and COVID - although fail to realise this is their business and they can operate it however they want.I don't agree with their position at all - but I stand by their right to express it.The welcome was warm and the coffee was delicious.

Pleasant conversation with Paul and Kim with excellent coffee and bagels served. How can it still be the case that people haven’t done their own research into how small such a pathogen is and how likely it is that a piece of cloth can stop the transport into our airways ? Wake up and think.Enjoy your life, smile at everyone and don’t believe anything you are told unless you can find evidence to back it up.

Would recommend visiting Kim's where they make tea with tea leaves and there are such a variety of teas to choose from. You can also purchase tea and I believe coffee in packets. There is also outside seating overlooking a grassed area. As well as drinks you can purchase cakes, teacakes, etc. A friendly and relaxing place to visit.

Lovely atmosphere. The bagels are a meal in themselves and great speciality teas. Always a must to visit Kim’s when in Saffron Walden.

Was in Saffron Walden for an event with a lot of friends and other people, we arrived with 5 people including myself, and was promptly told near the entrance (which did have a sign on it) to remove my mask. They also had a chalkboard outside, which I failed to read when entering, when I left I read it and it was advising that if they see anyone using hand sanitizer they would be asked to leave.Inside I noticed a sign that sums up the owner's, I assume she was the owner, paranoia about covid restrictions and somehow there is higher power in control of things. The sign said something like "Freedom is in peril. We must defend our lives" or something like that. It made the visit very very uncomfortable, but I relented and was outside with everyone, as I did not fancy being inside close to everyone.Bagels arrived, I will admit they didn't look great messily placed on a plate however the filling was substantial and there was a nice taste to it, well seasoned, just a bit disappointed with the lack of care when put on a plate. I am sure the locals who were in the establishment were enjoying themselves.We asked why only bagels for lunch and if they could be flexible with something else, and got another paranoia rant about political this and that, we are victims.The décor is very cream and browns, so a warm look, there was a window roof in the middle that let natural light in, which was nice too. But we did go outside for the reasons I gave before.But after about 25 minutes of enjoying their coffee, which was rather nice had a french press style coffee, we had the feeling we were being rushed to leave. After a couple of minutes the uneasy looks from staff turned into a direct question of "are you finished?"Sorry it was such as surreal visit, there was too much paranoia everywhere, not much protection for people who may have vulnerable people at home, it is effectively a high potential for a covid hot spot. And the push attitude to get us out after a while.I would not recommend this establishment, unless you are also anti-vaccine or anti-covid then you will fit right in.

Good produce, aggressive and abusive owner who thinks because she has allergies to masks and hand gel she can shout and scream at customers. whenever she wants.I have been a regular customer at Kim's and have found the gentleman to be very friendly and extremely helpful. He is very knowledgeable on the goods sold at the property and has a fantastic eye for produce. The property has a fantastic range of loose teas and the baked goods are amazing.The cafe offerers an excellent range of alternative milk and the decor is simple, but indeed cosy. The female owner on the other hand not as welcoming.I was disgusted to hear on my partner's recent visit, she felt the need to shout and scream at him as he entered the property. I will make this clear, if I was with my partner, I would have not have left the shop as calmly as he did. In looking through the past reviews a theme emerges of this behaviour being a regular occurrence, before and during Covid ( welcome to Fawlty Towers).Unlike the rest of the planet, poor Kim has had her freedoms and life compromised by Covid? This leading her ( being the only one being impacted by by this pand/shamdemic ) to having a specialist right ( screw the rest of us and our freedoms) to shout at whoever does not fit her political views or values.A shame as the business itself is wonderful.Sadly, it is off-putting that your day could be potentially ruined by one person who deems themselves the centre of the universe. If it was not for this bizarre, self entitled and selfish behaviour, I would have said Kim's is by far the best tearoom in Saffron Walden. Weird and it is a shame.

For me a visit to Saffron Walden always includes a visit to Kim's because of the wide range of teas, cakes and pleasant location. We enjoyed a substantial light lunch which kept us going during our shopping and sightseeing. Kim's is good for the opportunity to sample different kinds of tea and indulge in good quality food and this visit was no exception. What took the edge off slightly was the aggressive anti-covid safety messaging: eviction for using sanitiser and no masks allowed for rather flimsy reasons.

Lovely old fashioned tea shop with amazing range of teas, hot chocolates and a must try.. cinnamon sugar topped tea cakes .. we visit weekly with our table always reserved and a friendly welcome. I’m staggered by the reviews of low stars due to the proprietor asking that people wash their hands rather than use hand sanitiser due to her allergies… The gov directive always was hand washing is best! We are happy customers every week !

My friend and I visited Kim's cafe today for the first time, I could not have met a more inviting proprietors along with the most intelligent and warm customers, the food was great along with the best tea I've had in a long time

Reading through the reviews I sometimes wonder if there is another cafe with the same name in this town. I have never encountered the rudeness that some people report. Over the years my welcome has always been warm, in the nicest sense. Food is high quality, with good service.

Great cafe with lovely environment and really nice to see a proper range of real teas. Being situated right next to the green space in the middle of town, this is a gem.You can pick up a copy of The Light paper there too, which is great!Oh and they have Tony's Chocolonely...what more could one ask for : )

Went in to buy some of their excellent loose leaf tea today. However, the owner recognised me after I'd posted about their propaganda boards outside.Don't get me wrong, you are guaranteed a warm welcome if you are antimask and anti-vaxx in this tearoom. A wholesome slice of libertarianism with your tea. I, actually, hadn't been particularly rude - just pointed out that - factually - we don't live in a Communist Experiment.This did lead to a lengthy online discussion - with as many supporting the place as agreeing with me. Nevertheless, I was loudly told to "get out" and to "never come back" as well as "you're banned".It's interesting to see that a venue that vehemently demands freedom of speech is so lacking in latitude with those whose speech it doesn't agree with.So, top marks for entertainment but if it's a non-toxic atmosphere you are after - perhaps look elsewhere.

Whilst visiting Saffron Walden with my daughter yesterday, we saw what we thought was a nice cafe. Outside was a sign stating that the lady there has a severe allergy to hand sanitiser and it was not to be used. I genuinely thought poor lady what a shame for her. We entered and i started to explain that I had just used sanitiser in a previous shop and was about to ask if I could wash it off my hands when we were rudely asked to leave. I was utterly astonished and regretted entering as I naively thought I may have risked her health with my sanitised hands so quickly left. On returning home in the evening I read reviews of this cafe and now realise why we we were asked to leave. I now assume to was because we were both wearing masks. I feel it should be clearly stated on the entrance that masks are not permitted to be worn as this would save any misunderstanding or upset.

The location is perfect, and as I am too allergic to sanitiser, the fumes make it difficult for me to breathe, knowing I am not at risk here, makes it even better. One is greeted with a big smile, which one can actually see as none of the staff cover their faces, and I can understand them, having a slight hearing problem. The choice of teas is excellent, I love to try new ones. I like that everything is made on the premises by the proprietor. Certainly better than of those soulless chains!

I found this place on Saturday and I wondered why it was quiet in there when the town was bustling...now I think I know why. I noticed a sign on the door saying no need to wear a mask in the premises. As this is now a personal choice, I thought fair enough. However once I sat down I realised that the owners seem to have a problem with mask wearing, there is a sign which states "mask free zone". As mask wearing is my choice I really object to the owners signage telling me I shouldn't wear one. There's more framed posters about giving up freedoms and not using hand sanitiser as one of the owners is allergic to the "toxic chemicals" in it. I have no objection to being asked not to use sanitiser for a legitimate reason but I feel the owners are going beyond what is acceptable calling it "toxic", pushing their own opinions onto customers who haven't asked for it and who should be free to make their own choices.I found it so uncomfortable that I rushed my tea hoping I wouldn't be spotted in there! I won't be back unless they change their attitude.

My wife and I came across Kim's Tea & Coffee House by chance, but would thoroughly recommend it for the atmosphere and food. Really good cakes and scones, and my wife, who is Italian, was very complimentary about her coffee.

What a lovely find in Saffron Walden. Very refreshing to find a place that don't act like the mask police and actually behave as if we are healthy and happy sovereign human beings rather than germ carriers.A huge range of teas to choose from, friendly service. Scones were amazing, with a choice of jams which all sounded lovely. I will definitely be a regular here!

We've been to Kim's a few times now and found the atmosphere friendly and engaging. Kim and Paul obviously work really hard to make the place work, and the location, with access to the park at the back, is second-to-none.

We have never visited Saffron Waldon before and just by chance happened upon Kim's. What an incredible find. It was so refreshing to be able to walk in without having to mask up (in masks that don't actually work) and use hideous santiser that strips the skin. At last a common sense approach. There are very clean facilites for you to wash your hands. Friendly staff and as is the point of a cafe, good honest food. We really enjoyed our bagels and drinks, we thought the pricing was fair. I just wished we lived clsoer as this would be my regular stop.

This is a really fine, traditional Coffee Shop, which I have visited countless times on my trips to Saffron Walden. The setting is beautiful, particularly if you are able to sit outside on a sunny day. The selection of teas is simply amazing. The food is always of an excellent quality, and I defie you to find a more generous amount of filling in the bagels or toasted sandwiches.I have been amazed at some of the very ungracious reviews made on this site, but also very amused at the hilarious responses made by the owner. Well done Paul for not being afraid to stick up for yourself and your excellent business.

Not a friendly place at all and the cake was very average. A bit like places in the 70s used to be. I certainly won’t go back as there are a lot of choices available

We didn’t get as far as ordering in Kim’s as we were made to feel very unwelcome when my husband dared to step inside wearing a mask. He quickly looked around and spotted the signs saying “mask free zone” and “Covid is a hoax” and we decided to go elsewhere where people believe science. The Waitrose cafe next door may not be independent but served lovely coffee and cake and was very friendly and Covid safe!

You weren’t exactly rude, but offhand and sardonic. Not very welcoming though you claim o have had a tough 18 months. If the lunchtime rush is too much for you can’t you hire more staff? We sat outside in the sun so lack of masks wasn’t an issue thank goodness and food was fine.

Lovely place.. good service and amazing range of teas…. Or try my favourite… ruby hot chocolate! So nice to go somewhere and feel comfortable and normal in this insane world we live in at present! A must visit.

Fantastic to find a business standing strong against the clampdown on human freedom currently pervading society. Most people are in a trance like fear running to be poisoned by a DNA changing jab without asking any questions. Kim and Paul are standing strong and being brave in defense of the fearful and weak majority.

By chance we found Kim's and so enjoyed our visit. Lovely seating area outside and delicious scone, with cream and choice of very tasty jams. Will definitely come back and would recommend. Thanks so much.

A friend recommended Kim’s as a ‘must-see’ when I visited Saffron Walden. She was right! A beacon of sanity in a crazy world – it felt like we were stepping back into 2019.Set in an elegant building, with the outside tables next to the park and the bandstand, the location is glorious. But it is Paul and Kim’s array of teas (more varieties than I have heard of) and home-made cakes and scones that take the biscuit, as it were . We dropped in for a quick lunch, and stayed for three hours, as the chat with the clientele was so interesting – private enterprises like this need all our support, especially in days like these, and Kim’s House deserves it more than most. PS – I am appalled and shocked at the 1-star reviews – clearly some form of concerted campaign – this gives the public even more reason to support an excellent business.

Leaf tea served in china pot cups and saucers and millk jug in the old fashioned (and better way) no teabags dangled in hot water here! Pleasant restful atmosphere. Will certainly visit again when in the area

The owner is an expert on tea and coffee varieties giving a wide range of choice. Worth visiting for a chance to try a new tea or coffee.

Coffee, cinnamon teacakes( sooo delicious) and Covid panic free zone. A breath of fresh air in every sense of the word.

Delicious bagels, scones , crumpets and teas. Well worth a visit to experience normality .Travelled a long way to visit Saffron Walden and this charming tea house. Will definitely be returning soon.

I had a delicious light lunch of smoked salmon on a bagel, followed by a generous slice of coffee cake. To drink I had a lemonade and later a caffe latte. If the weather is good you can sit at outside tables next to a grassy area. Service is efficient and friendly. It's a good starting or finishing point for a walk around this historic town - a Town Trail leaflet is available.

Kim's is one of a small but hopefully increasing number of businesses who have made themselves aware of the law as distinct from the propaganda/guidance - they amount to the same thing - surrounding covid. It is the only place in town in which you are not hassled to cover your face - I assert a legal exemption - or provide personal information. I find it extremely restful and a relief from the stress of asserting that exemption. Paul and Kim are both absolutely charming, extremely well informed and it is good to have a rational conversation rather than listen to someone spouting emotional claptrap. They have my custom.

Lovely visit to this smashing cafe. Excellent food and coffee. Lovely staff and owner with traditional old normal service. Highly recommended

A great place for a cream tea and an oasis of sanity in an hysterical world. Do go if you’re independent minded and appreciate fine tea and conversation. Don’t go if you enjoy conformity and following the herd.

Wonderful place to while away an hour or so in atmosphere of genuine conviviality. So relaxing and a sanctuary from the mad world. Gillian and I travelled some distance to vist Kim's and we'd have travelled a lot further. This should be what 'normal' is like. Tea and cakes good too!

Wonderful atmosphere and lovely staff. After 15 months of misery there are places that treat us like humans instead of brain washed sheep. If anyone fears a naked face they can rely on their muzzles and untested medical trial. Great food and high levels of cleanliness. Intelligent and informed staff who are entitled to give an opinion in their own premises.

Lovely hot chocolate ,a great selection of teas and friendly welcoming staff. Will visit again soon!

I had an amazing time at Kim's which was a surprise to me as I was really anxious about venturing out and about again. I had to be persuaded to leave my thermos flask at home!It turned out that Kim was very relaxed about my lack of mask and I loved reading her boards. Coffee and cake were both excellent. Thank you Kim :-)

Great to visit somewhere where you aren’t treated as a biohazard and for that I am eternally grateful. Can recommend - if you want tea and cake and escape insanity call in - you will be welcome!

Called in for a break on a journey this weekend. The food and coffee were excellent. Service was attentive and helpful. The care taken for the customers' experience to be as normal as possible, under the present restrictions, was extremely heartening, especially after being treated like toxic biohazards at a motorway services. A welcome dose of sanity in a world that's gone mad. We'll be sure to call at Kim's Tea & Coffee House next time we're in the area.

We found this oasis of calm during our trip down to Saffron Waldon last week. The selection of teas and coffee and the great service makes this a real gem. It was really refreshing to find amazing places like this still exist.

Popped in with my family for a coffee and stayed for lunch! Great food and a lovely atmosphere. Will definitely be back!

We called in last Monday and were immediately impressed by the welcoming atmosphere; the efficiency, good humour and no-nonsense attitude of the staff and the decency of the messages displayed (reassuring the mask-exempt like us that they will be treated without fear or discrimination!).The plain frontage belies the delightful interior, tastefully laid out, a light and airy space, with the lovely little park accessible at the back.We ate buttered teacakes, excellently prepared and, later, some courgette & lime cake that would have taken 1st prize at any village fete. I take my tea without milk and often struggle with the strength of cafe offerings. Not here; it was perfect.If this review comes over as a bit effusive its because we actually loved the place!

A question over the availability of toasted sandwiches generated such a torrent of anger and rudeness from the owner that I was left shocked and saddened.I was well aware of Kims reputation for upsetting customers but remained an appreciative regular customer - but no longer. I have made my last visit.

Fantastic lunch and great service. What a little gem this coffee shop is. We had a lovely lunch here all fresh and plenty of it. Great outside area as well for when the sun is shinning. Great coffee to. We’ll definitely be back

Always enjoy visiting Kim's when in Saffron Walden. Lovely coffees and pastries. The cinnamon teacakes are divine. Well worth a visit.

I visited Kim’s Tea and Coffee House in Saffron Walden this morning and I have never heard a waitress being so rude. Will never visit it again.

I have stopped by for a quick coffee and a piece of cake , both to go. The coffee was excellent nd the cake was fresh and very tasty. Great to visit an establishment with very friendly staff who will have a nice relaxed conversation with you and not pester you about the useless mask wearing. I'm exempt for medical reasons and normal get harassed but this time all I got was a very warm welcome and a smile. Unfortunately the inside seating was not available but I will come when this lockdown eases for a longer meal and a sit down. Warmly recommended. Plus the sign outside has really brightened my day. Could not recommend it enough. Keep up the good work !

The best hot chocolate I have ever had! Lovely friendly owners with a big selection of teas and coffees also. I can also highly recommend the cinnamon sugar tea cakes.. lush!

Wow what a beautiful tea room to chill and enjoy some normality in these crazy times.I highly recommend the selections of herbal teas, and the to die for hot chocolate.I am not a fan of coffee so cannot comment, however the crumpets were outstanding.Paul and Kim the owners were sooooo welcoming and happy to share their local knowledge of saffron Walden.Thank you for your newspaper it was a great read.Shall certainly be back to see you soon.Hasta pronto. X

None of the staff were wearing masks and customers were encouraged to sit in during the lockdown- a real kick in the teeth for other local businesses

We visited for a quick cup of tea... But, instead we received a great tea menu, with a great range of loose teas. Much thought had clearly gone into the selection of teas and coffees for customers, which me and my partner appreciated. A lovely space, where we felt looked after, welcome and to be honest, would have quite happily ate through crumpets, tea cakes, scones to name a couple of the goodies they sell here...If I was not on a strict diet. Especially, as on our last visit... My sister had one of their scones, something she described as the best she ever tasted. Thank you and will return.

With these strange times we haven't visited Saffron Walden for quite a while and today we ventured back - not the best weather for a stroll around the market! It was good to be back for lunch at Kim's - the best selection of teas and coffees I have found outside London. The sandwiches are always tasty, excellent quality ingredients and very generously filled. Well worth a visit.

My review is somewhat biased because I am a coeliac and so I am reviewing Kim’s from that standpoint. I visited there today for the first time and they had a great selection of teas and cafetière coffees and lattes, capuccinos etc with some really interesting flavours. I would recommend it for anyone who wants to try something special for their tea or coffee but I won’t be going back there again because tea and coffee is only half the deal. They informed us that they don’t serve anything gluten free. In other words it wasn’t just that they had sold out. If you are coeliac go to Cafe Coucou instead. It has a great selection of gluten free, vegan and some cakes which are both GF and DF!

Kim's Coffee House is an institution. If I lived in Walden I would become a regular... the town is privileged to have such a place, in my opinion.The quality at Kim's is quite exceptional; whether it's the range of coffees, the inspirational teas...or the food! Tasty,generous and authentically made with top-quality ingredients sourced from across the region. The proprietor is attentive and assiduous with a deliciously dry sense of humour. Don't miss the opportunity to have lunch here next time you're in town. Your eyes will be opened to the true value of hospitality; sadly in short supply these days! Jane Skinner Bishop's Stortford Herts

We visited Kim's on Saturday for Lunch whilst away for the weekend. The town was very busy and we found Kim's by chance! Got a table and ordered our lunch, the food was excellent, fresh and very tasty and the portions were huge! Staff were friendly and following Covid guidelines. To finish our meal we ordered the hot chocolate, it's amazing, no cream or frills needed!

Very nice place, good atmosphere and excellent food and drink. The owners really do make you welcome and the whole place is very friendly.

We visited for lunch and were told no Gluten Free options. No apologies or explanation. If we weren't desperate for a cup of tea which we were we would have gone elsewhere. I asked about why but was told there was no call for it. Which I can't believe. We were made to feel a bit stupid for asking if the chocolate on a coffee was GF. My husband is Coeliac so he has to be very careful. Also you are not allowed to use hand sanitizer inside as a member of staff is allergic. The tea was superb as was the coffee. Unfortunate that we were made to feel uncomfortable.

Lovely food, great ambience, friendly service. An oasis of sanity at a time of mass panic. Thanks to Kim.

My family and I have been using Kim’s for many, many years and to suggest that it is not Covid safe is simply ridiculous. In all the years we have been using Kim’s ‘Coffee and Tea House’ the level of hygiene and cleanliness has always been beyond reproach. You are never invited to sit down at a dirty or unclean table and the cutlery, plates, cups and saucers are always immaculate, as are the toilets. If only all caterers could follow their example and high standards! The owners work incredibly hard to maintain these high standards and should be congratulated on maintaining these standards over so many years. They have always run their business with the highest standards of care, attention and professionalism. The food has always been excellent, generous and wholesome and along with the finest selection of teas and coffees available in the area It is the finest tea shop to visit in Saffron Walden. My wife and I are really looking forward to our next visit where we know all care is being taken to look after our health and well-being. As for Covid, relax and enjoy the civilised (and above average safe environment) on offer in ‘Kim’s Tea and Coffee House’.

No masks No sanitiserNo distancing No real attempt at contact tracingWatched a very unsatisfactory table cleanI would not recommend this establishment in the current environment

The best toasties and scones I have ever had. Everything was delicious. The portions are quite generous. Good value for money. Quick service even though the place was busy. Very nice staff. Can not wait to go back there.

This is a place my friend and I have been returning to for years. It is a superb coffee shop, and maybe Paul is indeed quite a brisk, no nonsense character. But I like the fact that there is no pretence about him, and quite simply, I do not know of another tea house which serves food and drink to this standard. The fact that he has attracted such a large returning clientele should say something about the quality of the place.

Went here just after lockdown started to ease, and we were met by an elderly man, possibly the owner, who was quite curt in telling us they had no tables. No problem, I'm an understanding guy and people were still a little uptight after lockdown, so prepared to give the benefit of the doubt.However, on Saturday, 22nd August, my wife and I walked in, at 14.05 to be told by the same man, that they had stopped serving lunch. 14.05 on a Saturday? Seriously? That was it, he turned his back on us and walked off. We hadn't even had the chance to speak, let alone be given the option of just teas or coffees. If the owner thinks, in his own words '...but there are some (very vocal) visitors who do not appreciate our way of doing things' then I don't appreciate rudeness, especially to a lady. You are in the hospitality business and if you don't understand that, you are in the wrong business...so save your response, I've seen how you have responded to other negative (similar issues) reviews and I'm not interested unless preceded by a serious apology. I won't be troubling this establishment again. And advice for anyone in the vicinity looking for a bit of lunch, there is a fantastic sandwich shop across the road, get a takeaway from there and enjoy your lunch on one of the benches in the Jubilee Gardens without having to put up with anyone's rudeness.

We couldn’t wait to sit and enjoy a tea however the main guy was very rude as soon as we walked in. Several people arrived after us and all got served and spoken too while we were sat being ignored. After 10 minutes, still no one coming to take our order we decided to leave.

We have used Kim’s for a few years. Reading through some of the past reviews, most 4-5 years old, I thought it appropriate to comment.Yes this is a different experience. It is small and does not have the space for pushchairs and feeding mums or for gaggles of young mums who want to chat, laugh and make a noise for ages and not care about disturbing anyone else.However, it does cater extremely well for a more mature clientele. Food and drink quality is second to none. Requests to modify the menu choices are usually accommodated. “Regulars” are warmly welcomed with the normal question “the usual”. Long may it continue to give a quality and peaceful service - far away from the brash “Barista “ flash culture.

Not expecting to find such a gem. Fab coffee, scones with cream etc. Lovely service. Dog friendly. Sitting outside amongst the hollyhocks. Highly recommend. Will be back.

Cozy little cafè in Saffron Walden, Very friendly atmosphere,lovely food and drink.Freshly made sandwiches were very nice as was the coffee.Wide variety of tea,coffee,jam's,chutney's to take-away.Towel for soggy Dog was provided as was fresh bowl of water

Kims is an excellent traditional cafe and tea rooms. Great menu, excellent range of teas and coffees. Had tea , coffee and cakes and all were excellent. The rest of the menu looked good too.

A highly impressive choice of hot drinks and excellent quality food. The staff are super friendly and very knowledgeable of where their ingredients have been sourced from.

I went there today for the first time with a friend for lunch . We ordered two toasted sandwiches from the lunch meal.The order arrive with only the toasted sandwiches. There was no salad and crisps on the plates. I don’t know how they can justify what they charge as one was £7 and the other £6 for just that .I will definitely not be going there again ! Rip off

3 times weve been here now, we have hot chocolate, americano with cream, cheese and onion sandwich and saffron walden ice cream tub. sandwich was packed with a creamy mature chedder, the hot chocolate was thick and proper chocolate heaven. we sit outside when the weather allows us and the surroundings are a joy. the staff are efficient and polite and there to do a job and they do there job very well and do not skimp on the quality of food or beverages. we enjoy going here and speak as we find.

Seriously who runs out of food at cafe it's so inconvenient isn't it when customers expect to eat....1.30 no tuna no prawns....ironically few steps next door to Waitrose!!!

Extensive teas and coffees to be found here....unusual flavours. I loved the Ruby Hot Chocolate melt which was gluten free ...most hot choc isnt. Locally made icecream delicious too, so my granddaughter said!

We discovered Kim's by chance and sat in the garden in bright sunshine. Our perfectly toasted sandwiches arrived swiftly and were filled with generous amounts of ham and Ementhal cheese. Three types of bread offered. A pot of tea from a wide selection of leaf teas.

We came in Saturday 3rd August, when we arrived none of the staff acknowledged our existence or welcomed us. We sat down and waited around 10 minutes for someone to take our order or come say hello. No one came over or looked at us so we got up and left. Terrible customer service. Won't be coming back again.

I regularly visit this amazing tea room in Saffron Walden and not only do my family and I love the generous sandwich fillings but they are always fresh and arrive quickly at the table.The owner has been cited as being ‘less than friendly’ but he and his wife have an incredibly stressful and busy job to run their impeccable, very busy tea room. They are never rude and always perfectly civil.I LOVE the fact that you can have a peaceful lunch or coffee without children running around.We take our children in and when inside they behave in the manner all people should - sitting down, quiet chatter and polite manners. Paul and Kim have only ever been polite and always address the boys personally.Thank you for providing such great food and efficient service.

Went for lunch with two friends and my 9month old twins, sat in garden on beautiful sunny day. Asked for Diet Coke, was told rather rudely that they don’t serve Diet Coke, my other friend asked if there was anything gluten free on the menu, again guy was very rude and said they didn’t do gluten free options. One of my twins was holding the menu, just to clarify holding not bending or chewing, he snatched it out of my sons hand! Should of walked out there and then. Unbelievable you can offer this as customer service. Won’t be going back.

Nice sandwich. I would say that it would be nice if the sandwich was dressed a little better with a few salad leaves or crisps to the side. Main complaint is the poor service. The older gentleman seems fed up and a little curt when I came to pay. Nice location but don't think I'll be going back because of the poor service.

My wife had been here before with friends and a very rude middle aged man who worked there said they could not come in as they bad children and buggies. Stupidly we decided to go back in case he was having an off day.

We came to beautiful Saffron Walden for the day and decided to pop into Kim’s Tea & Coffee House for lunch. The staff were attentive and efficient. The coffee and chocolate were excellent and the choice of sandwiches and bread were extensive. The quality of the sandwich was superb and I would definitely recommend Kim’s to you when visiting the town. My only constructive criticism would be that there was no garnish to accompany the sandwich. I would have expected a few crisps or a bit of side salad.

If there was a possibility to put a 0 Rating I would. 4 of us went to find a table, we asked for a wheelchair access as my Grandad is a wheelchair user and we were left felt very unwelcome and shocked by the rudeness of the staff, an older man, who told us we couldn’t come in as there is no space for wheelchair user, they cannot accommodate us. Whilst I can understand access can be tricky we could have made it work but we were literally refused entry. Very rude people. Would not recommend at all, absolutely no customer service skills at all. We therefore went to Tea Amo and they were much more accommodating, nothing was too much trouble for them and the food is out this world.

Visiting an old friend in Saffron Walden today and popped in here for a light lunch. Lovely, characterful tea room with pleasant, attentive staff. I hate cafes and restaurants where tables are crammed in very close to each other so that you almost feel you are dining out with the people you don't even know on the next table. That is definitely NOT the case here, plenty of space around each table for a private dining experience. Comprehensive and varied menu with great selection of speciality teas. Coffee was also great. Service was very quick and food portions very generous and nicely presented. My friend had a prawn sandwich, busting with juicy prawns, I had the toasted bagel with cream cheese, salt beef and dill pickles. Absolutely delicious. For dessert my friend had the Tiffin and I had the buttered, toasted tea cake which was huge and tasty. Very enjoyable, will certainly be back next time I'm in Saffron Walden. Thank you.

I walked in with my wife I asked are you still serving. My reply was a sharp bark back YES! we sat there for about ten minutes without being served the only kept huffing and tutting looking at us like we were in his way and were dirt. Then he and a woman who was with him kept talking about how the previous people who had children with them how badly behaved the children were. Making the atmosphere horrible and uncomfortable the owner looked over shoke his head. We got up and walked out. The worst social skillers and customer service

Besides the best tasting coffee in the area this is a dog friendly cafe which is very important to us. The service is brilliant and the coffee is served hot which it isn’t in so many other places. Highly recommended.

Went here this afternoon with friends for lunch. We all ordered a toasties. Two arrived but no sign of the third? Turns out the third had been forgotten about! By the time it arrived we’d finish d ours so my friend had to eat alone. The third also arrived burnt!

Both of my friends got their lunch my came once they had finished burnt and no apology, awful customer service will never return and not recommend to anyone especially as I have an air B and B . The man was quite rude and made us feel very uncomfortable!!

This is the first time we have visited Kim's and I feel sure it will not be the last!!! It was a lovely day so chose to sit outside which was perfect. Although we thought the food was a little expensive it could not be faulted for quantity and more importantly quality. I had the tuna, mayo and cucumber sandwich which was fresh and jam-packed with tuna whilst my better half had a toasted cheese, tomato and pesto toastie which was also most pleasing. Staff were very polite and prompt. Thoroughly recommend a visit if you are in the area.

Had a lovely lunch here sat outside in the sun. Big pot of tea and Hugh sandwiches. Very friendly staff and excellent service.

I googled dog friendly cafes before we left home and this place came up. Wonderful friendly place that do indeed make dogs welcome. Our homemade scones were perfection and the lattes perfect. Loved it. Just perfect.

Kim’s offers a pretty garden setting in the town centre. Its menu has a range of sandwiches and light snacks, all freshly prepared, and a good range of hot and cold drinks.

Kim's serves an amazing range of teas and coffees. Full details of each is given in information at each table. The food and cakes are to die for. An old world charm inside the shop, or seats outside in a garden overlooking a bandstand. Delicious fresh cakes baked by Kim each day.

Regrettably, we attempted to have lunch here a couple of weeks ago.

Visited on Wednesday 18th August with my Mother, we ordered a toasted sandwich to share as we were eating out that evening. It was a hot day so we sat outside, our sandwich was brought to us on two plates, I cut mine in half picked one piece up and a very graesy insect (obviously from the cheese) crawled out from underneath! I went and discreetly told the owner who instantly told me it must have flown on to my plate!!! I must have attracted the only flying insect in that area on that day also a very clever one as it was able to fly right under a toasted sandwich!!! The owner very generously charged for HALF the sandwich, ok half was eaten nut I think some customer care would not have gone amiss!!! Needless to say I would find it hard to recommend this tea shop and we will certainly NOT be returning!!!

Popped in for hot beverages & something sweet. The Indonesian Blue Sumatra coffee was lovely. Also had toasted cinnamon buns and a scone - yum. Service was quick and friendly.

A great place to stop for lunch. Attentive table service, lovely coffee and very generously filled sandwiches, bagels and toasties.

We have lives in Saffron Walden for many years and Kim’s NEVER fails to disappoint.

Called in just for a cup of tea but was welcomed as we should have been. Other tables were having food and to be honest the sandwiches looked really tempting. Would definately call in next time in the area