Kilverts in Powys

Did not eat but popped in for a beer. Looked a lovely pub plenty of history and charm. Beer was a nice, local butty Bach and was lovely. Service was slow and i think the bar man wasn't very chatty or hospitable . An comfortable pub with seating inside and out . Receptionist was very friendly. Can't comment on food as they don't open kitchen between 1500 and 1800.

Fantastic place with friendly owners

This place is great. Ed made us feel right at home, the staff are all lovely, good ales on tap, lovely beer garden out back, the room we had was a delight (top floor - no. 10 - maybe shampoo / conditioner would have been good), the breakfast was perfect (the salmon was sooooo good), and would definitely come back!

A lovely find and couldn't fault the service nor our light lunch

Ordered sunday lunch took a long time and wasn't the best

Extremely disappointing. Sunday of Bank Holiday weekend, obviously things are going to be busy. Bar staff mentioned a 30 min wait on food, no burger available and no roast chicken left. Fine, and understandable. We had small children who were hungry but we got nuts as a snack and ordered 5 meals: 3 fish & chips, 1 scampi & chips, 1 roast beef. Beer was good. We sat outside. We waited 45 mins. I went to politely check on our order. I was told it was on its way very soon. At 55 mins wait I checked again with the staff. At this stage I was first told that one of the ordered meals (roast beef) was not available. I explained this should have been noticed much earlier. I was offered a burger (confusingly, since they said they did not have one earlier). I explained that as long as they could bring out the other food immediately this would be fine. After 1 hour and 5 mins I went in to check again, very frustrated by this time. They brought out food then. One fish and chips, two much smaller fish and chips plates (literally smaller plates). One scampi and chips and one burger and chips. The peas were cold to the touch (I took it back to the bar staff to point this out). The burger had none of the promised sides (e.g. coleslaw). The portions were laughable. At this stage we ate what we could (they recooked the peas on one plate, but the rest were inedible too), and explained that we were unhappy with the quality. The member of staff offered me a 25% discount. I explained that the standard of communication, service and food merited a much higher discount, based on lack of communication, food quality, and time waiting. After waiting a further 10 mins I was offered a cash refund on our food bill (not drinks), which I accepted as politely as I could in the bar, trying to deal with the issue discreetly. The member of staff then proceeded outside to our table, and cleared the half-finished food away while the children were still eating the edible parts. We were then upset and bemused by the comments she delivered about "hoping we're happy now" and making personal comments about her recent ill health. An unprofessional and disappointing experience, mainly down to poor communication and unprofessional behaviour. The dry roasted peanuts were nice.

Lovely pub with great beer (cask) offering. Plenty of space indoors and out.

Beer was fine, seemed nice enough inside. Food was pathetic though, honestly I’d avoid it and go somewhere else. I don’t often leave reviews but really, the lunch here was tragic enough to deserve one. Left feeling both ripped off and hungry. On the plus side it’s given something to complain about from our visit to Hay, which otherwise seemed lovely.

Quirky but tired. Great location but sadly not a great nights sleep. There seems to a lot of renovations going on which might explain the general cleanliness. Breakfast was ok although they did prefer us to have fried eggs due to extra time to poach eggs 🤔

This pub is in the midst of refurbishment. The place is still operating , though the gents toilet was not accessible at my visit. There were several people dining at the premises and all seemed to enjoy their food. It is in need of decoration and refreshing throughout. I think once the refurbishment is complete the place will be much better. The barman was very pleasant and served me a lovely pint of Bass. My partner also enjoyed her g&t. Both were well priced and served in spotless glasses.

Ate lunch here. Haloumi fries ok. Chips flour-y. My friend found some uncooked white in her egg, much to her disgust. Tomato soup was basically a tin of tomatoes with bits of poor quality veg added. Quality of bread was poor. Upon leaving we discovered Kilverts has a Food Hygiene rating of just 2. We wont be coming here again.

Stopped here for some food as Blue Bour was full... Wouldn't do again... Should really read the reviews before eating. The staff are lovely but the food it dire! Unsure how they failed at plain chips but they did! The toilets were just as bad... Wouldn't be eating here again

Ordered four baguettes which took 40mins to arrive and were all burnt on the bottom. Hardly any filling in them. All served with chips not crisps as per menu. Waste of money as barely edible. Don’t bother ordering food here plenty of other places

Went in for lunch. Tasteless whitebait and greasy cheesy chips. Somehow even managed to fail with a baked potato. Inattentive and forgetful service. feels like they’ve given up caring. On the way out noticed it’s only rated food hygiene rated 2. Might be ok for a beer, but swerve if you’re wanting to eat

Called into the bar for a drink and had a pleasant hour or so and a few beers. The beer was well kept (Wye valley Fandango and Butty Bach standing out). Bar staff were friendly and efficient. Atmosphere was chilled and well needed on a rainy afternoon.

As a place to go for a pint, this is fine, and quiet, but their food is awful and ridiculously overpriced, with substantial wait times when the place is practically empty. At least it explains why the place is empty.

Lovely pub in hay on Wye. Good food and reasonably priced, dogs allowed in also.

Very slow service and yes I am aware everything is made from scratch. Salad was limp. One of our group requested no butter on the bread, and sure enough it came buttered.

This is a lovely local pub. Welcoming on entry and cheap. £4.60 for two halves of Westons. Stowford Press also on draught. We didn't eat but as our visit was during the lunch period, the food being bought outside to those that were dining looked very good. If visiting Hay, give this place a visit.

I waited an hour for my food to arrive and when it did my burger was overcooked and the chips were extremely greasy. Minimal thought went into the presentation of the meal and the portion was meagre for the price. The bar area makes for a nice pub and the front terrace is a lovely spot to enjoy the evening sun but the food lets the venue down. Lovely, helpful barman apologised for the poor quality and small portions but unfortunately this did not make up for the disappointing overall experience.

Bit of a disappointing experience, food was c pretty basic not what we were expecting.

Food disappointingly poor (chilli and veg curry) with no presentation at all. Table smelled greasy even though wiped with anti bacterial spray which kills germs but does not remove food and grease. Everything looked dirty. Staff fine but management lacks attention to detail.

Popped in here for an evening meal and some drinks. Good value good quality and friendly service.

A locals pub, the barman was excellent, really helpful and friendly. I rarely tip bar staff in the UK, but I did on this occasion. We tried the food which was really freshly cooked pub grub of high quality. The honey and mustard roast ham was very good indeed. Definitely worth a visit.

Nice venue and atmosphere, food reasonable

Ate here several times during my visit to Hay, nice spot where you can sit outside. Friendly and accommodating staff. Nice atmosphere.

Sheila and her team are outstanding! They made us so welcomed. Super location in town. Easy ealk to where ever. We stayed overnight while passing thru on Offa's Dyke.

Popped in for a quick drink. Dog friendly. Very friendly barman. Would definitely go again.

Simple bar food in a friendly local pub. Has changed little in the 12 years we have been visiting Hay-on-Wye. We always use it as our get together point for the large group we are. Didn't stay there, only had drink and a bar meal.

Rude staff and poor drinks. This is the only place we would not go back to! Only popped in for a quick drink with friends to escape the cold. Was immediately asked by staff not to sit in front of the fireplace (even though the chairs were already there) as we were blocking the heat to the rest of the pub and customers? Out of the 6 people in there we were 4 of them and we sat next to the fire because we were freezing cold, the other 2 were sat at the other end of the pub in a different room altogether which makes no sense. 2 of our drinks didn't taste right, 1 of which being a guiness which took 10 minutes for the guy to pour and when he brought it it was pouring down the sides of the glass. Left our drinks and left the terrible atmosphere, was the only bad experience we had in the whole town.

Just waited an hour for a sandwich and theres only like 20 people in here...

I visit hay alot and this place keeps changing, bit of an odd place, lots of building work going on, had a really nice menu a few months ago that was fairly priced with a mixture of pub food and fancy dining. Now however they have changed menu's and seem to be copying Weather Spoons menu - it's over priced and really not worth it. Also their chips are disgusting!! Great staff super friendly - despite seeming very understaffed, dogs are welcome, good selection of drinks

Good food Good beer and good service. Ideally situated right by the weekly market.

Vastly overpriced for the standard of accommodation

This was a lovely little local pub. They made us all feel very welcome and served great food. Would very much recommend the steak and ale pie. We had a lovely evening.

Beautiful old inn in central Hay-on-Wye, with very friendly staff and an adorable hotel dog ❤️ So glad we stayed here, it made for a fantastic romantic weekend!

Lovely pub, great staff, so polite and can't do enough to look after you. Didn't rate the room as I was only.passing by when I nipped in. Food there was amazing though. The chef does a top job. Location receives a 2 star through no fault of its own. It's just an old town with very limited space on the roads. Definitely worth popping into though.

Stopped here for some lunch it was a bit expensive £7.00 for a bowl of soup bit over the top ...

We only popped in for food and was very impressed with the service and the food. I had a beautiful piece of cod with chips etc and Hubby had the burger. Definitely a little gem!

Had sandwiches - the BLT and Tuna were great when they arrived. Shame about the long queue for the bar - more than 10mins to be served - on a Saturday afternoon - then 25 mins wait for the food.

Waited 45 minutes for our food, 1 cheese and ham panini , I off specials board waldorf salad . The panini was burnt and the waldorf salad which cost 15.00pd consisted of a few lettuce leaves ,a few tiny crumbs of cheese and 2 tiny scraps of walnuts. I bet there was only a couple of pounds of ingredients in the bowl!!

Food was excellent and the staff were really friendly

A brilliant hotel and bar located just a few steps from the centre of Hay, a great atmosphere and super staff, plus a handy car park too!

Great choice of beers and outdoor space but the food took an hour and a 1/4 and was basic over priced pub grub

We had a two night stay. Staff were very attentive and the food was amazing

Great place to go. Currently no food on a Monday or Tuesday.

Good pub with excellent cask beer. Cellar man obviously doing a good job.

Good atmosphere, good pub, only criticism the white wine seemed cheap and wasn't the best

Very nice rooms and breakfast. Great staff

A friend and I visited the Hay festival and whilst there popped into this pub for a spot of lunch and a pint. I went to use the toilet when I opened the door to go into the toilets the stench was horrendous when I went back to the bar to collect my pint I said to the person serving behind the bar that the smell was terrible in the toilets he just looked at me and said it’s a men’s toilet. We were about to order some food but cancelled it I can’t believe the attitude

Came here for dinner as the menu looked nice. I asked for my mash to be swapped out for chunky chips, waitress went to check with kitchen and she came back with a no, I said, can you not just put chips on the plate instead of mash, to which the lady stood next to me which looked like the owner said 'no, its already portioned out'. Which makes me think it's not fresh and pre made? Anyway, working in hospitality I know that it's an easy substitute to make and just laziness to not even try

Great front beer garden. Didn't realise there was a large one out back until a few weeks after visiting. Ear marked it for our next visit

Excellent food and friendly staff. This is home cooked food at its best. However the inn was nearly empty and freezing cold. (they had no wood for the fire) We would eat there again (on a warm day)

Friendly pub with good food including an amazing French Onion soup. Restricted menu on the say we went.

Great bar only visited will stay next time

Food wasn't great Vegetables were so. Over microwaved Wouldn't return

Friendly pub, good food and make you feel very welcome, especially if you have dogs with you

A very nice place to stay in Hay on Wye, you won't be disappointed!

Lovely room, comfy bed, nice bar and friendly staff ❤️

Lovely Hotel, excellent service and lovely rooms. Will be coming back here again next year.

Beautiful Christmas tree and friendly staff. However ,no non dairy milk alternative and sadly wood burner not lit on a very cold day.

It was nice atmosphere nice coffee great service.

Went here for a drink and some lunch however after sitting for a long time and finished off my drink we still had no food while people all around us who had ordered after us were now eating their food. I went to the bar to ask about our order which the bar person went to see what had happened, within seconds the food came out and l felt a little stupid but however it was the wrong food which we didn't order. The bar person then offered us a free drink as an apology this did help and eventually we got our food.

Fabulous food and amazing staff. Make a visit your priority. 10/10 I had the home made faggots and I couldn't fault it! Potatoes had the right amount of garlic in it. Didn't even need the salt or pepper

Reasonably priced pub food fare. We visited on a busy Saturday and were warned by the staff it might be half an hour before the food was ready. When it did arrive it was hot and tasty. The fish and chips were good and the our of the day (chicken) was excellent.

We were looking for some lunch on Sunday the Staff were not the most friendly and not that helpful, heard them moan about the kitchen. Decided we best not eat here!

Having been told, for a multiple of reasons, our first three choices of lunch were unavailable we settled on two beef lasagne’s. After waiting close to 50 minutes we were served meals I wouldn’t feed to my dogs. The top layers of cheese and betchamel sauce were burnt beyond recognition. Won’t be returning

Delicious food, nice room, iffy wifi. We had a great time here in Hay-on-Wye. The dinner was great, and breakfast was awesome. The room was comfy and had nice amenities including a large tub and nice views. Parking is provided and onsite. The walls are thick, so the wifi was not usable. We had to use my phone for tethering. Understandable issue. If you're visiting Hay-on-Wye, you're probably not here for internet. :)

Very friendly staff. A nice beer garden out front that catches the sun towards the evening!

Enjoyable, nice food though bit small on portions!! Lovely waitress in fact all staff pleasant. Chatted with a couple of locals so all in all good evening

Had a fantastic meal there. Very accommodating, especially as one of our party had food intolerances. The waiter was really friendly and helpful and couldn't do enough for us. Met the chef, who was lovely, and who cooked the food to perfection. Prefect medium rare steaks. Would highly recommend. 😊

Not hugely friendly to visitors, nice pint of ale (hence the two) but food opening was delayed then staff declared reservations only after an hour of waiting. Would not come again

Great food and super customer service. Will definitely be paying a return visit!

Friendly staff, plenty of outside seating, nice location.

Friendly staff and a lovely place to sit and have a pint

Stayed here in 2005 great Hotel, we only visited today for a drink while waiting for a Chinese takeaway from around the corner when we were camping at raquiety Farm

Excellent service, brilliant beer garden.

Decent pub for a pint but I haven't ever eaten there.

Beautiful place but the only downfall is all the cafes and eateries stop serving at 3.00pm

been coming to hay since 1969 & I had my first visit here on Wednesday 30th June this year with family & friends due to a bereavement 🍺🍺👍🏻

Service was rubbish! Sat down waiting about 15 minutes for anyone to even approach the table, we then ordered food, the waiter checked his watch confirmed we were in time for food. We got our drinks for then the waiter to return and tell us they were not serving food anymore, this was 15 mins after we placed our order. A further 20 mins later we left only to see food coming out for others.

We went in for a drink. Two out of the three serving staff were doing very little but we were ignored although they kept looking at us. We waited over ten minutes to be served then left in disgust. If you want to watch staff chatting this is the place to go. If you want a drink, don’t bother.

Kilverts is a family run establishment in Hay on Wye in the centre of town. This is a excellent hostelry which thoughtfully caters for all tastes and requirements. A fine selection of beverages, good food, reasonably priced rooms and extensive facilities for all guests to enjoy. Wood burner stove for those chilly nights and outside heating on the patio area. A function room and a large beer garden to the rear of the premises. Hosts Sheila, Bob and daughter Alex provide a warm welcome to visitors ( and dogs receive extra special attention)! ; their staff are friendly, efficient and pleasant. With much gratitude for outstanding service, this establishment provides a great experience for locals and visitors alike. Thank you guys.xx

Went for a meal here and was quite disappointed. Firstly we arrived at midday and asked for the food menu, told they did not start taking orders until 12.30 which was ok! Then at 12.40 told they would not be taking orders until 1.00pm so by the time we got our food it was 1.45pm! Both meals cost £12 each which we thought was a bit pricey for Fish, Chips and Peas, and Pie, New Potatoes and Veg. We found the fish and chips to be quite greasy, and the pastry on the pie was very hard to cut through although the pie was very tasty. It gets 2 stars because it was a nice pint of IPA.

Nice location. Some staff friendly. Food was a long wait and a bit underwhelming. Would come back if other pubs were booked up, but wouldn’t be my first choice. Lasagna was good. Fish and chips and Burger were a bit lackluster and small portion of chips/peas

We stayed here for two nights, June 2021. Lovely old building, quirky, old oak beams everywhere. The staff are all lovely. The food is good, chef tries very hard.

Special place with special people. Arrived very tired hiking 18miles. They were so helpful. Comfy room with nice view. Food excellent and good choice for veggies too To be revisited

Been on lockdown for over a Yr Bank Holiday great weather and what do they decide to do close the beer garden and say u can drink in the the pub

Extra seating, heaters on and service friendly, as always. Been going Kilvert's for at least 18 years. Love it.

Lovely and friendly atmosphere. Definitely going back when in Hay next.

Since being under new management Kilverts has never failed to let me or my family down when looking for a local drink, plenty of selections of drinks, amazing well mannered staff and bar tenders, the new manager Alex handled situations very well and kept it professional at all times, everything is kept in line with covid standards, tables cleaned thoroughly and never missed or forgotten about everything is well sanitised, I can honestly say if your looking for a well priced laid-back drink Kilverts is always my go to!

Great gin list, outside seating with heating, happy staff and good atmosphere. Perfect! Will definitely be visiting again soon. Recommend!

Good beer nice people will go again

Bustled into this pub on a cold gloomy afternoon and it totally lifted the spirits - delicious food, a local beer and a few friendly dogs to pet while we were at it. Lovely. I’m sure the rooms are equally lovely because it’s a great vibe, if the pub is anything to go by.

Lovely pub, with some decent ales on.

Good pub near Hay on Wye town centre. Otter beer was bang on. Outside seats and chairs ideally positioned for the evening sun.

Very slow service advertise to order via app but the closed the app after food service and didn't tell the customers waited 30 mins for drinks

Smells of dogs, avoid at all costs

Nice old building with a big beer garden at the rear and benches at the front. Prices are high and the toilets are grotty (overflowing bins, broken lock on one of the cubicles and dirty sinks). The bar staff seem to choose who they serve next regardless of who is actually next in the queue. The barmaids aren’t very good at hiding their liking for young male customers and ignore female customers even if they have been waiting for ages. If you dare point out that you are next you will get an evil stare, extra slow service and your change slammed down on the bar.

This is far from a “Tap” as you may know. We asked for a “sparkler” on the beer as it was dead looking, after a 5 minute search bar tender gave up. Beer was sad, didn’t take another on this visit. This was our third visit here recently and the same result each time. Long way to go to call yourselves a “Tap” and a good hygiene rating of 2! Be careful everyone, especially if you want good beer and safe food...