Kilima Hotel Restaurant & Bar in York

We came to the Carlton for a meal for my friends birthday I would like to say honestly the service I got from Aaron the barman was out of this world he was an amazing gentleman also may I say the food we got was outstanding so thank you chef the fish was the best fish I have ever tasted in a pub and thank you for putting candles in my friends ice cream A 1st class pub with an amazing team

Very good selection of Sam Smiths beers at reasonable prices, but no TV, no mobile phones/tablets, and not much atmosphere.

Nice place, been several times for drinks and a snack, a little shocked at the £21 bill for a glass of Malbec on our most recent visit however.

Tried for the first time, will be ordering again. Delivery was an hour and a half but I didn't mind as it's hard to find a good Chinese in york that does delivery. Salt and pepper chicken was PERFECT!! The only thing I would say was the chicken curry could of been a little thicker. But everything was fresh and the chow mein was really good.

Been here many times before with no issues at all, but this particular visit frustrated me due to one member of staff who was chatting way too much while on shift. The middle-aged woman is short, with brown curly hair and brown eyes. She was chatting with the customer before me since I stepped in the shop. I had to wait nearly 5 minutes for her to eventually take his order and then she asks another member of staff (middle-aged man with brown hair and beard) to take my order. He puts my toastie in the oven and promptly and politely takes my order. A few minutes later my toastie is done and the woman is still chatting away with the customer before me while making his drinks. I'd say I had to wait a further 6-7 minutes for her to finish his 2 drinks before she even starts on mine (There was also another lady behind me also now who had ordered and waiting at this point too). The customer before me had ordered a mocha with full fat milk and used what was left of that to make my hazelnut latte when I didn't ask to have whole milk in mine. I politely ask her to remake it with semi-skimmed because I didn't ask for full fat milk. She starts remaking my latte and then 2 other ladies walk up to her and start chatting with her and distracting her, causing her to forget to add the hazelnut syrup I paid extra for. I waited probably about 12-15 minutes in total to finally get my order and sit down when it usually only takes no more than 5. I don't have a problem with staff being friendly with customers, (I work in hospitality myself) but don't let it affect the speed of service to other customers that are waiting and causing you to get orders wrong and using the wrong milk. If it were another customer with an allergy or intolerance and hadn't noticed what was put in their drink it could have been a risk to their health.