KFS Fast Food in Stoke-on-Trent

Ordered food on-line, says 45 minutes. 1 hour 15 and still not arrived. I phoned the shop and they didn't seemed to be interested that I hadn't even arrived. Still waiting almost 1 hour 35 When my food finally arrived, my order was wrong. This place has gone down drastically. I won't be using them again

Ordered a lamb rap nearly £6 come with 3 little bits off lamb in it, the rap tastes like soggy carbored absolute rip off

Very bad service I called them at 10pm and the food has not arrived right now 11:30pm I called them but they didn't answer I don't really recommend this takeway

Food is quite good but the place is just dirty

It's always nice and fast delivery.

Best place for curry’s. Nice staff very friendly n one of the best service. We came all way from Bradford. Keep it up boys

Would avoid at all costs 3 times they messed the order up and every time we called up they said they will give us a discount next time we order, then they had the cheek to say we had to drop the food off to the takeaway to pick the new one up even though we lived in smallthorne then turned around and said if we want it delivered we had to pay yet again it wasn’t my fault they messed the order up. Avoid AT ALL COSTS DONT WASTE YOUR MONEY

Very friendly service, I always order but foods good + service is great!👍

We truly love this take-away as it's always so reliable with standards both the food, and delivery services. Excellent food, although we always seem to choose the egg burger because it's just such good value and so tasty!! We spent many a while trying to find a good take-away with home delivery to Brown Edge and am very relieved to have found KFS.

The chicken they use is different to all the other takeaways. It's genuinely nice. Fortnightly order, delivery times are ok, food is better than the others but it's expensive. You get what you pay for though

Am a regular customer. The doner meat tonight was rock hard. Think it the left overs from last night. Very disappointed.

I Love the taste of food. We keep ordering the Asian style pizza which is my favourite. But yesterday I ordered chicken biryani and lamb curry which is totally bad and not even consider anymore to order these items. Hopefully they will provide good food in future. Thanks.

Quite expensive for fast food. Staff are very friendly and polite. It's a my go to place when my other favourite fast food places are closed.

TO BE AVOIDED! THE FOOD WAS NEVER GOING TO ARRIVE. Worst service I've ever experienced. I ordered food and waited an hour for the delivery. After not arriving within the hour I called and was reassured that my order was out for delivery. After a hour and a half had past I called again and was told it would be with me any time now. Again this was not the case. After TWO HOURS! of waiting a called again to tell them to keep the food as I was no longer willing to pay for such terrible service. For this final call I was talking to a different guy who told me that the food had not yet been processed and he would have the food with me in 5 mins! I declined this offer on the grounds that the previous call operator had lied to me twice claiming that my order was out for delivery and would be with me 'any time now'. So basically if I had not have called and cancelled the order I would have never arrived.

Worst takeaway ever! Ordered a takeaway waited an hour and half, called to see where it was, he told me it was on the way, waited another half an hour before I called again, then told me the order hadn’t been processed and that he could have it ready in 5 mins, which is total lie as I’d already waited almost 2 hours in the first place! Waste of my time!

We ordered £29 worth of food, it took 1 hour and 55 minutes to come, I rang enquiring how long after 1 hour to be told it wouldn't be long, I also rang again after an hour and a half, to be told that even though the takeaway opens at 4pm ,they don't actually start cooking until 4.30pm, and they actually had a problem with fryer, I was given an apology for the delay, just not good enough

Regular customer of these but over the last few months they have gone downhill. Ordered food tonight which got delivered to the wrong address 1 and a half hours later the driver came and almost sent the food to another wrong house. Pizza was poor undercooked. I ordered chicken tikka which came as lamb. Not a sorry or anything driver said he sent tobright address which he clearly didn't. Food was for a family which al went to bed as was very late when arrived. New takeaway from now on avoid this takeaway!!

Was so disappointed we had large chicken kebab with small chips.the prices in shop were covered up.it was nearly cold it turned out t b a small 1.not large the price was 10.20.to much.an was in bathroom all day following.NO STARS.

Over 1 hour for delivery not good at all. Still waiting 1 1/2 hours later absolutely disgusting will not order again.

Had a takeaway last night from here then woke up for work this morning with food poisoning it’s disgusting I’m never ordering from here again it needs closing permanently

So we ordered food which arrived 15 minutes late and was cold . I called them and they stated they would give me a discount next time. As the person on the phone spoke to the manager I heard him say ‘they are still crying over it’. I then asked to speak to the manager who apologised for the previous comments. I informed him I would not be ordering from them again and informed them they would need to find another solution. The man was unhelpful and rude. He stayed he would send fresh food but it would be 30 minutes he repeated ‘you need to send the other food back’ Would Definately not order again and would advise anybody else not to use them the service was shocking as well as the customer service. Avoid!

Food arrived cold and chips overdone ,always been our goto takeaway for years but never again , prices have gone extortionate but the portion sizes have gone considerably smaller ,know point ringing and complaining as they just argue with you ,everything as had to be warmed up, and the tikka massala curry was like tap water

Very rude and facey told them I was paying by card they just took it off me and started doing it the other side of the counter said nothing to me asked me my billing address and gave me a receipt because I hadn't got my glasses I didn't bother looking. When I got home even though it was over a tenner they charged me a 50 pence service charge who the hell do they think they are to just help themselves to my money I certainly won't be using them again

Food took nearly two hours to come, then by the time it came I wasn’t even hungry anymore!

Goid food and really nice staff.

Great food friendly delivery drivers

Fantastic food as usual. Expect delays on a Friday or Saturday evening when they're at their busiest. They've been a blessing in a difficult time during covid. Top marks to them all!

I literally only picked weed up from outside here so I don't know what they food is like. But they looked busy

AVOID! They turned up with half our order then when I opened my food it looked like it had been attacked by a wild animal. The staff and management are absolutely vile they never even appoligised and refused to refund our money

I am leaving no stars as my pizza had been dropped on the concrete floor it was half turned up and half looked like it had grit and all sorts in after waiting for 45 mins. When i rang up they were very rude to me telling me that i am not having a different pizza. As I was starving i wasnt happy at all so i told them what for and got my new pizza on order i will never order from here again i have always orderd my pizza from here but never again there is 1 word for people who serve food like that and its scum

pathetic, sent wrong food out then refused to replace it, delivery driver was rude and threatening (in his skoda) and the staff are the worst for customer service (customer is never rite) i will never know how this appalling business is still a thing and they need shutting down!!

I offered two orders for two addresses chetwynd and cliff, food was good , paid online No pop with my order, cliff street .

Great customer service very polite staff great food good delivery service, only live down the road kids love the chicken burgers, great range of food currys are amazing my family in joiners square are now ordering from KFS well done guys keep up the good work

I love the food from here, just take forever to come

The food was fantastic, specially the chicken fries. They staff's are really friendly and helpful.

Poor quality in general, rude staff, get the order completely wrong and try blame me then admitted they were in the wrong, send replacement food which I have to pay for, got told we could keep the wrong order, then they ask for it back when they deliver the correct food. So I place my order, wait over an hour even though I live not even 5 minutes away, the order arrives completely incorrect then I'm in the wrong and have to pay for replacements aswell as the staff being rude and hanging up the phone on me twice, won't be going here again. I wouldn't even give it a 1 star rating it's a complete joke and won't be getting custom from me again! Zeeshan is clearly the best by miles!

I ordered a pizza and onion rings at 6:30, after calling about the order twice I was rung back at 8:11 and told they were going to make my order again and it would be with me within 20 minutes. It finally turned up at 8:55. Never had such a terrible service and safe to say, I won't be ordering from there again

Good fast service very friendly staff

Absolutely fantastic pizza very tasty loads off topping first time ordering from here defo ordering again.. Very fast delivery

Very nice food. Staffs friendly

Food disgusting ordered lamb tikka kebab with salad and garlic mayo. Food came and no salad or sauce cheap cut meat not even marinated charge customers more and get rubbish meat never order again horrible management not bothered at all

Best takeaway, food is always brilliant staff are always polite and friendly

The food is always good and excellent value.

Order takes awhile sometimes but worth it

They only serve halal meat which I won't eat. I don't believe in animals dying terrified and in agony.

It good food and chep and friendley staff 👍

My favourite local takeaway, very consistent and lovely staff! If it's a curry you want you're in the right place, the kebabs are absolutely great too, can't fault them!!

Ordered to put a type of sauce on everything came without it But it was quick

Good takeaway good kebabs best mixed I've had for a while

Ordered our food at 5pm called at 6pm food still not here our food arrived at 7pm but when we opened it it was all cold all they could offer us is half price on next order there isnt going to be a next time

Nice food and excellent service waiter friendly.

Good food worth the wait when busy.

Very good food very very nice. Fast service.

The food made me I'll and I was unwell for 2 weeks.