KFC Whitstable - Highgate Park in Canterbury

Got the order wrong not once but twice the food was cold

20 minute wait for chicken, but when arrived a couple of extras on bag for our wait. Other than that really good.

This branch has come a long way in the last 6 months. Credit to the staff who have improved absolutely everything.

I can’t express how disgusting the food was. Most of it was thrown due to being inedible. Slimy, pink chicken that didn’t even seem like real meat. 0/10

It's a typical KFC. Staff were friendly. Food was served well and hot! Plenty of room to sit in

Food was really good, shame the staff weren't very welcoming.

Very nice staff was very helpful

An immaculately clean restaurant serving beautifully cooked food at an excellent price.

Comfy seats, good service and food.

They consistantly take far too long to prepare the food and are unreliable.

I think I've had more missing items on my orders than complete orders, and when it is there, it's usually cold. They can't seem to handle rush hour very well.

Worst KFC I have ever used, I’m sure the Colonel is turning in his grave, finger lickin’ BAD

Small portions, chicken dry, chips hardly any. Only a few customer's in. 9.99 boneless box 3 small chick bits some popcorn chicken, coleslaw and a syrupy drink. Mc Donald's next time.

Vile uncooked cold food and every single time I've been they've given me the wrong food!!! Seems like none of the staff have been trained.

I got a takeaway and it gave me food poisoning. This place needs to be closed down.

Service is very slow thru drive thru coffee cold and and when we stopped to eat sundaes no spoons

Wrote a very negative review a few months ago. Thought I'd give them another try. What a difference. Food was fresh, well cooked, correct and quick. One of the best from anywhere. Hope they keep it up.

Not very good at all just don't bother save your money

Ordered 3 chicken strops, no chips bbq sauce with water and was told £5.88 Get to drive thru window, enquire where is my water and female staff had forgotten to put it through on the order So had to pay for water after Certainly, she had no personality

Best KFC we have had in ages all the ones in our neck of the woods are awful the chicken here taste like it used to nice n crunchy and not as greesey as our local ones

Seriously slow service for a drive through

Had drive-thru takeout from there 2x now after moving here and it's been the best KFC I've had anywhere in well over a decade or so now, in the 2000s- early 2010s I remember KFC overall used to taste better but maybe I feel that way because the KFC's in Folkestone, Cheriton and Trashford went downhill and aren't as good as this one in Whitstable and elsewhere.

Thank you to Aleya who sorted out our just eat order. We had only half of our order turn up, I called them and they sorted out our missing items and gave us extras. Very impressed.

Terrible all round disappointing

Food cold made to wait a long time and yet the place was empty

Used drive through service, had to wait 20 minutes. Drove off as taking too long. No staff available. Very bad service. Will think again before using again

Ordered £40 worth of food, waited an hour and 10 minutes and it turned up stone cold. Even the beans were cold. Called Uber eats helpline (as that’s the number they give you) and they said there’s nothing they could do. Won’t be ordering again

It was really cold. The staff were very slow and seemed to serve the drive thru first. We waited 25minutes for our food which was then left on the side whilst doing other stuff so the chips were tepid. Not great waiting that long with a 9 year old and 3 year old.

O dear waited 15 min in the drive through to be told I have to wait 30 min for the chicken to be ready, sadly I can't recommend this KFC, my advice don't go there.

Awful. The worst KFC I have ever been to.

So I was visiting family in the area and they told me that this KFC had a bit of a poor reputation but I have to say it was the tastiest KFC I have ever had! Did a sit in meal with my sister and we ordered a variety bucket of some sort which was an absolute feast and we took enough home to feed a family. It's hard working in service these days as no one really makes an effort to treat staff like human beings and most people are miserable and entitled and I think that you can tell the staff don't get much praise so I think people should just be kinder and appreciate that they get to sit in their cars stuffing their faces without really doing anything and be nice then the service and experience improves for everyone.

Stopped in for a quick tower burger, took them atleast 10 minutes to come to the front and serve, despite the place being empty and me being the only one there, them a further 20 minutes to prepare a burger, fast food is as dead as the light behind the eyes of the staff that work there. I would rather be pissed on by several homless persons who are suffeting from a range of urinary tract infections than return there again.

Had been reluctant to order from here for a while due to previous bad experiences similar to many of the other reviews on here (long wait times, lack of items on menu, getting order wrong, problems ordering via the app and card payments etc .. ) but I decided to give it another go, this time opting for delivery. I'm pleased to say this time there were no problems at all: the order was correct, the food was tasty (the fries had really nice seasoning on them.. which I don't know if that's the norm as usually KFC leave you to season your own fries.. but they tasted really nice!), and as a bonus the order was delivered really quickly... I'm hoping this is a sign that this KFC overall has improved but it could be just that they still give priority to delivery.... On the whole I'd prefer to collect in store or at the drive thru as this is a much cheaper option and I'd probably order there more often if that was the case, but I didn't want to risk previous bad experiences and so opted for delivery instead... But I'm pleased to say it was nice at least so hoping this is a better New Year for this KFC!

Not sure what is happening to KFC but there chicken isn't what it used to be. And this place is sooo slow.

It was very bad as the attitude was very poor as she forgot to put the drink and she said she left it behind there for us to come get and the wait was to long as it reached up to 1 hour for a small amount of food

Waste of time coming to you One of my families favourite take outs and either get orde wrong or have run out Sort it out guy we used to visit at least twice a week now rather drive to Canterbury

Seems they're incapable of answering the phone as well as not being able to serve adequately or politely. Can see why it's the worst KFC in the UK.

Very poor experience, ordered asked for table number and there was nothing there in the slot on all self serve. Then my receipt didn't print so asked the cashier 20 minutes later I asked how long as me and the kids were waiting they said soon we were the only ones there and they still hadn't started it carried on with drive thru and online orders so 10 mins later I asked again I see other people walking in and getting their orders they have ordered way more than us 2 people came in asking for a refund after this I gathered the general idea of the restaurant not caring so I asked for a refund and left very very horrible experience needs new management soo many staff and they literally look drugged up.

This time kfc was actually open for once as there times listed. Waited 30mins for my food. When I got my food it was all cold. Stuff arguing with each other. I think they might need gordan Ramsey but even that might not help them!

I ordered at the touch screen, which says table service available, yet it isn't available, neither is a receipt. Therefore you hang around the counter with no proof of purchase. When approaching the counter, there is no acknowledgement or welcome, just totally ignored, very, very poor service. The food (vegan burger, and latte), was very good quality. However when you compare the cost of the food/drink to the quantity given, it's not that good value. Then you are left with a further choice; which dirty table shall I sit at? Staff were not that busy, which made me wonder why nobody had bothered cleaning, or why table service wasn't available. I then decided to sit in my car to eat. Later edit; I never read the reviews before posting my own, yet they are all complaints. I can't see this store lasting that long, probably finish with the same result as Westwood Cross: CLOSED.

Absolute shocker. Told to wait in the car park as we did drive through. No one came after 20 mins, went inside.. took an extra 30 mins.. and after all that we've got home and gave us the completely wrong meal. So not only they made us wait all that time, we got charged more for less. 0 out of 5

Run out of chicken, young staff overworked. Dirty floor

Ordered in drive through. After 5+ mins Was asked what food we ordered and told to park in car park. We sat in car park for over 25 mins waiting for our order. So we cancelled our order. Won’t ever go back to that kfc again

30min of waiting and only saw one order being completed so I joined the long queue of frustrated people getting a refund, The manager left the staff to take the brunt of complaints, Dirty tables and floor, poor customer service, no explanation as to why orders were not being completed. No leadership at the branch. Avoid.

Half the screens not working behind tills so no order numbers etc displayed. Had two Pepsis with our meals, one of which was flat and a weird muddy brown colour when we got home. Parking is tight and most cars seems to take up at least two or three spaces each. Clientele on the whole terrifying.

I ordered a Zinger and just got a chicken fillet in a bun. Disappointing!!!

The worst KFC I've ever seen in my entire life. Really bad service. Dirty smelly place this place needs to be shut down immediately. Do not enter

Food was Cold food and 2 hours late

Ordered using self serve kiosk. Was there before anyone else. Waiting over an hour whilst they served about 10 delivery drivers and left standing around and waiting. No apology or acknowledgement. Problem is they have 3 staff members preparing 1 persons order instead of utilising those 3 staff members to do 3 different orders. Had to ask to even be seen to get a refund after waiting an hour with no queue. Definitely wouldn’t recommend this place.

The worst kfc I’ve ever experienced, go to mc do’s

Good fast service but table's no very clean.

Waited 40 minutes for chicken that was still raw and pink and still dripping in fat, while I was waiting 3 people complained and got there money back. Stay away from this KFC it must be the worst in Kent.

Music too loud, sun streaming in the windows made it impossible to order on the screens.

the food is good just the service time let's it all down i had to wait 25 minutes of my 30 minute lunch break for my food which i really was not happy about and there was only 3 cars in front of me and no one inside ordering

Really enjoyed my food, the workers seem enthusiastic and engaged with one another well.

Quite possibly the slowest drive thru I've ever used.

Long wait to be asked order. Staff young and seem to struggle to manage. Polite lad though.

Service was sooooooo slow, staff didn't seem bothered. Won't go back. mcdonalds next door I'll go there instead.

Food was fine, chicken a little overcooked but not enough to spoil it. We ordered 2 pepsi max but got one plain and one cherry, not sure how you mix that up, but not the end of the world. However, the tills were not working so all orders had to be placed at the terminal and paid for by card, no receipts being issued but staff continually asking people for them despite being told they weren't printing and a 35 minute wait for food. We live locally but won't be back

Awful. Used twice and twice they taken order taken payment and not delivered the food!!! Day light robbery

Honestly this isn't fast food. Queued in the drive through for half an hour. There were only few cars in front of us. They prioritise the delivery drivers over the customers. Avoid!!!!

Ordered from just eat ‘ didn’t turn up at all had to go and pick up myself ! Worst KFC I’ve ever had ! Ended up in the bin ! Do not eat here !!!!

Food was great, maybe if the background music wasn't so loud they would have got my order correct! But rectified quickly.

Waited in the drive thru queue for 20 minutes. We got to the ordering point and lady said it's going to be 20 minutes for the chicken to cook. Would you still like the food? Hello!?!?! I've already waited 20 minutes Are you kidding me? Fast food? Worst KFC restaurant by miles. This is the second time we've had the same issue. You'd think they wouldn't cook to order on a Friday night. Edit: after getting our order we realised there were no straws in the bag, no napkins and the pepsi maxes wevasked for were normal pepsi and one of them was cherry. Can't get worse than this.

Poor restaurant. Had a delivery which was never delivered. Went to restaurant to sort it out, to be told no drivers and my meal was in their oven! Told to complain to the delivery company Just Eat. KFC did however provide a replacement meal.

Ordered via deliveroo half the order missing. Made another order and mire items missing. Won't order here again

Ordered for delivery. The driver was on time, end of the good bit. We had 3 of the same box meal and 2 of them were missing fries, i mean ffs how difficult is it!!? Idea for KFC whitstable, hire people that dont have 2 braincells fighting for 3rd place.

Tastes terrible, dining in often closed without reason, drive through insanely slow, closes early randomly, slow service. Avoid at all costs. There's a reason why it's been voted the UK's WORST KFC. Google it to learn more. Vile managers who need to be sent to jail. Chicken is dry, rubbery, grey, cold and horrible. Burgers are somehow the worst I've ever had anywhere in the world. Staff here likely have criminal records. Filthy interior dining area. Absolutely disgusting. The homeless are able to maintain better hygiene than this place. This place either needs to be shutdown, or entirely new staff and new interior, because the interior aesthetically, sucks.

Tried to get a drive through sat there for 15 minutes fast food not won’t have one anytime soon very poor. I ended up driving straight through and went to the chippy instead I was hungry as had I just finished work Gave them a second chance but try to go instore and the door is lock. Best they close and put in a Burger King According to the press release it’s the worse in the country

I have never been to a most disgusting KFC. The floors are filthy and I could not find a table that was clean. I felt dirty when I left. The whole time I was there they were just standing behind the till area chatting. I think they could have used there time more effectively with cleaning.

Food was cooked fresh, a member of staff helped us with the auto order machine. It was pretty empty but the server seemed genuinely interested in our time there, overall very happy.

Went today, 6th Nov 2020. Absolute chaos, drive thru rammed, roads jammed. However the staff were amazing. They were fast, my wait was very short, friendly, kind and just brilliant. Well done to you all. Food spot on and order perfect. 10 out of 10👍

I mean it's nice to have it each now and then but like having it everyday would make me throw up anyways please make the chips crispy PLEASE🙏😭

Absolute shambles, incorrect order, cold food, over an hour delivery-paid premium for a speedy service......Zero customer service. Ordered through uber eats whos service is the same standard as these jokers....avoid

This is so bad stuff missing when I got home the chicken drop out the bottom of the box it was so greasy stay away from this KFC

They are having a laugh, there is always something missing from the order.

Always missing food from any bag, always slow service (been there for 43mins today to collect an order!), always the same sad faces fed up with life. Just WOW. Better off driving 10 more mins to next one in town… What management do you guys have?

Having checked at collection and found one of our meals missing, and got it added, I got home to find another main one entirely missing - both of these which we had paid for! I would give a lower rating if possible. Warning: triple check your meal, if you don't want to be conned.

Waiting over 45 minutes in drive through on a few occasions. told myself never coming back, Probably near enough year later. its the same. waited over half hour. food cold. you can see why its the worst kfc in the uk

Couldn't pay card at the drive thru

This is worst possible KFC avoid - I have been here a few times now! Waited each time over 25mins for my food! Staff just don’t care no rush! No training as most don’t seem to have an idea of what’s going on… go to McDonald’s across the road much more efficient! Tonight 20 people waiting for food more than 20mins! The management should be ashamed!

Waste of time going here. They never keep their advertised hours and drive thru is cash only. Might as well close it up

I've had to wait more than 10 minutes for my order to be ready after using the drive through

Good fresh chicken good customer service helped me right out would recommend to anyone 👌 A+++

Food was bland, cold and unpleasant to eat! Has to be the worst KFC around! Would highly not recommend

Always closes early or opens late. So poor. States that the drive thru closes at 9. I am here at 8:15 and no one is about. Shocking. Not too sure how they are still in business with the McDonald’s next door

They always get your order wrong or leave something out, then make out like your the inconvenience because you've gone back for missing items. Update, went again to eat in for the kids. But got a batch of uncooked hot wings, to which she said it's because it is spiced well.... meaning if your chicken is white they're not spiced well. It's the unapologetic attitude I have a problem with, as though I should accept the idiocy I have had to endure. You tell me your opinion on whether you would eat it or want another. Also the corn we were given was old, I've added a video, we order at about 6pm, for dinner

If your children work here, please find a Time Machine and go back to when they were conceived and wear protection. Absolutely waste of time and space

Avoid at all costs, if you like kfc you won’t after trying one from this place, needs a new person to take ownership, not only is the food bad orders wrong but the tills don’t even work when going through the drive through. Totally unbelievably that kfc would allow a franchise like this to represent them.

Seemed very disorganised, had to wait over 30 minutes for my order. Thank god I didn't use the drive-through as I would still be there!

Undoubtedly the worst KFC in the world. Avoid it like plague🤢🤢

Although I had to wait an unusually long time for it, it turned out to be probably the best tasting KFC I've had in a long time.

Has to be one of the worst KFCs around. It is so quiet with barely any customers but yet still has a ridiculous wait time. I worked here when I was 16 and we had to get orders out within a short time frame, and even at peak times managed it. So when there is no customers inside and you are the only customer in the drive thru. This makes very little sense. A lot of the time parts are missing from the order. Or they take your order and when you get to the pay booth it apparently isn't available. I do not solely blame the staff as management and head office itself should have noticed the massive decline in custom and tried to resolve this. Food is often over or under cooked with very little consistency. It's a shame that a once popular store is falling so hard and no one seems to be able to do anything about it as its been months in this state.

Really quick service and friendly staff

Food ok, service acceptable along with the atmosphere wouldn't rush back to this KFC

every time i’ve eaten here the chicken’s tasted really chewy and just not cooked properly. KFC can bang, London KFC is unreal, idk what the problem is here. grim.

Waited for over an hour for delivery to call up and get told, "Oh yer that one, sorry, no driver you will have get a refund" never been so annoyed over food and the woman working there was awful. If you go in to eat, be prepared for the worst 5 sure how they do it, but the last time i went in, the chicken wasn't fried properly, to the point it was slimy. Avoid at all costs waste of money and they don't care. Want somthing nice chicken wise? Go to mamma's

Slow, very slow considering it's meant to be fast food and very unorganised teamwork. My daughter and I waited 25 minutes for 3 burger meal. The guy in front waited over 30 minutes for his meals. Food was what you expected apart from they didn't mark the box's with who had what (different flavour burgers). Lots of confusion with the delivery guys when they turned up. The woman behind the counter didn't know what numbers to call so customers had to talk amongst them selves to sort out who had what. Over all very bad team work and organisation. Will not bother again.

Came here because I wanted fast food, not to sit in the drive through for over 20 minutes. Only 3 cars ahead of me

This place is a joke forgot half our food and the staff are rude and incompetent to do there jobs