KFC Wednesbury - Junction 9 M6 Services in Sandwell - Phone Number, Reservations, Reviews

Great stuff and lovely environment

Never had a problem with the food. Service has always been very quick. I've never been in hen it's been busy but I normally go around lunch time so might get busy in the evening. Looks clean and tidy

Fast food - drove in, ordered, picked it up & left. Quick sharp 👍🏻

KFC. What can I say. Handy when hungry. Burger was poorly put together, and created a right mess.

The menu is pretty good at this location, with the chicken always being fresh.

Dont know why they bothered to refurbish it. This food from this branch is disgusting

Very good chicken but it's scary that people find rats and chicken bits

Been here many times as it's my local unfortunately, it's extremely hit and miss and if your going through the drive through expect to be waiting 45 minutes on average even without it being busy, the staff last time we're all over the place, although plenty of them. Absolutely clueless, I ordered my usual and they just chucked random spicy chicken in and gave me a can of tango, again which I didn't order instead of the usual cup. I went in to complain and the guy manning the counter didn't really say anything apart from "muhhh" and "mm" and took me a good 2 minutes to just get my order changed even though it was two simple meals and he had to explain to me 3 times what they didn't have instead of just telling me all at once, absolutely terrible service and only about two staff actually doing something out of about 15

I ordered bargain bucket but they did not put the leg pieces in the bag. When I made complaint then she said, we don't have leg pieces. I said, you should mention this at the window then they got the order back and put the leg pieces in the bag. I was surprised. Why did she lie to the customer.

Enjoyed my food here. By chance I happend to get a deal saver when ordering so came in cheap considering 👍🏻

Just called in today at the Wednesbury site in WoodGreen.zinger trilogy box meal,easy enough you would think. Firstly not a full box of popcorn chicken, followed by no zinger sauce on the burger(which is the whole point of a zinger meal).then followed by cold fries.complete waste of money.next time a Macdonalds for us..

Absolutely disappointed and disgusted the middle of burger was entirely raw, It made me very sick Becarefull and look carefully what you getting from here

Don't order a delivery there so called KFC isn't it's nothing like KFC . tastes plain and greasy.

The food was under cooked as per every KFC I have been to red meat is not good for you

Fried chicken on a cold evening. Can't be beaten...

I ordered a food of £31.48 , the food came very cold, and the drink was not delivered I asked the uber man who said drink was not given to him. My order number is DD386.

Jakub was running around trying to help everyone, fair play to him like, deffo deserves the shout out! Quickest KFC I've ever ordered.

Awful experience, the chicken was miniscule and expensive for what it is, never again

Needs acknowledgement at the till especially when a manager is there looking at the till

Should have turned back when i saw the mess in the car park. The staff here are rude and even when they got the order wrong and were not even apologetic. Sad times.

Ate at the restaurant and some food & drinks were missing.

Best KFC for a long time. Fries beautiful

Chicken from this one kfc always way too greasy. Tried other kfc in uk most are on point. But this one for some reason baffles me always way greasy soggy chicken. Many times had my order wrong for collection.

Amazing location, friendly staff and efficient. Clean and tidy.

Service is usually very quick through drive through

Worst KFC experience by far. Chicken has over cooked and dry. Even after changing my zinger burger the next one was no better. Staff swearing at front of house. Busy restaurant but felt like it had poor standards and cleaniness.

They often get the packing wrong, and u don't always get what u paid for: missing items. Complaining about it doesn't seem to make a difference. This KFC is a last option, in my opinion, when all other places are either closed or too far.

Recently renovated restaurant looks very nice, modern and inviting. New ordering system is the same as the system as McDonalds. Don't take card payments as to be done through the self-service. The assistant was friendly and offered to show me how to use the system. Double service, good customer service received. Food up to usual standard Zinger burger duo offer, added fries, and a drink. Fries were lukewarm could be a lot hotter. Overall satisfactory experience.

Poor service , I was ordered box meal to eat in, but they did not put that in a box , they just left everything in the tray because they said their bin will be full if they give box . Chips was cold and oily, same as chicken. I also order 3 pieces chicken, Size was too small . Service was so poor .

Currently sat 15 minutes later in a car waiting for a rice box. Useless

Order always wrong or missing items

usually gets my order right so can't complain, average KFC really

Thos pace needs cleaning, the tables are left filthy after customers have left, the bins were left over flowing and customers were having to just put waste whereever they could, Absolutely disgusting place

All orders were spicy and we did not choose spicy. I ordered Pepsi diet and there was no sign or indication on the cup indicating that. When I asked the man which one of them is Pepsi diet, he told me, “I don’t know. Taste each one and you will know.”

I have click good pictures and spend good times. Place was having good lightning. In KFC app i got offer of £0.99 2chicken wings ! Also I played arcade game in my patterns new app and we got 1 free food item. Place wasn't cleaned much. It used to be busy on weekdays as well.

Excellent service. Didn't get the gentleman's name who I interacted with but because of him this is the best KFC in the black country! Nothing was too much trouble and he was very personable.

The food here is substandard. The chicken is always dry. The last time I visited one of the girls serving on the tills was constantly checking her mobile. At one point she held it up as if she was checking her makeup in the camera, then started scraping at the corner of her mouth as if she was removing crusty lipstick 🤮

The customer service is absolutely rubbish and ridiculous due they don't ask for the customer which has ordered by online or in the store..too busy talking to each other in store and disrespect to customers...

Recently opened after refurbishment. Halal food available - which is the only reason I visit this specific outlet. I got Party bucket for 2 families as well as wraps. Food was hot and delicious. Fries were crispy - just how I like them. There is plenty of parking available.

These guys always like 100% always forget the extra sauce you've paid for in the takeaway orders 🙄 other than that it's a decent kfc.

Two time now they have made mistakes last weekend there wasn't a hashbrown and this week I asked for beans and didn't get them standards are dropping

Refurbished and service was really good. Food as always is good. Also Halal.

Me and my family have Just eaten in this restaurant and Lauren who helped me with our party bucket was amazing, she couldn't do enough for us, Service with a smile ☺ that's what I like to see ,everything was running as smooth as clockwork, keep up the good work and we look forward to coming back to your restaurant soon .

Some of the lady staff are rude and speak aggressively. Besides that they never allow the upstairs seating even when downstairs is crowded with no space to sit. Food is decent

This a good store with friendly staff. KFC if one the best fast food restaurants in my opinion. You can choose chicken only if you like and that have to bee one if the healthiest options.

Refurbished KFC which is Halal just a pain that you have to self serve when using a card

This restaurant has just been refurbished and it shows. Friendly and very helpful staff. Food was good and I shall be going again.

Great place and the car park is good for changing a tyre

Closed when we went take away only

Clean and food hot and spot on 👍

Disgusting and poor facilities. Toilet (there was only one) had no loo roll and was filthy. They whole place was dirty. I had a salad and no forks so had to eat it with a small wooden spoon. Food was very average for the price.

Worst ever KFC more go thrown away Than was eaten luke warm chicken I had a bad stomach after this I will not be eating there again

Coloe made our experience wonderful , so polite and patient. Thanks to all.

Quick service though wouldn't want to eat in, always looks deserted minus drivers waiting

Nice food but it's never hot once you have been served.

Instantly felt uncomfortable as soon as we walked in we were being stared at by the staff as they was whispering so we sat upstairs, even though there were a group of young teenagers messing about hoovering round tables as people were sat eating and swearing and running round staff did nothing so we quickly ate and left

Finger licking good, an service was great

The restaurant has lost its customers.. Dirty tables, floors and bathrooms.. Food is served cold and has been heated. The staff is unprofessional and unkind. And not clean.. We ask KFC to follow up on the matter.... I will not go back to them again

They regularly close the upstairs so you have to sir with kids screaming and parents shouting. Even my 14yr old asked to sir and eat in the car because he had enough and everyone was crammed into the downstairs.

Got diverted on our journey home, so we happened to take a chance to stop at KFC Wednesbury. We've been to a few before, but this one was the best we've experienced. Customer service goes a long way, and smiling faces and a bit of friendly banter is what we received. The food was quick to be prepared and fresh. Only minor niggle was the AC was set to 🥶 despite it being cold and raining outside, and a few more toilets would cut down on queue times.

Negative - The worst KFC ever been to food quality so poor food cold, not cooked right, tasted dry and old and missing items not good experience come on KFC your a big company where are the standards!!!

Very disappointed from the food ....cold , not complete oder, had to go back to the sides in kids meal...nothing was fresh. Never visiting again.

bad experience today. given cold burgers

Staff are more then friendly. They are friends, if that makes sense. Different characters who work to one standard. Facilities are clean. Kitchen is clean. Food is halal and parking is ample

You can always guarantee they will miss something off your order. Gravy is always hit and miss. The krushums/machine has been broken for time. Fries always luke warm. If you have a 3 piece meal they will always give you a tiny piece of chicken no bigger than a wing and fob you off that it's a piece of chicken.

An amazing deal with the £6.99 box. Also the wrap for £1.98 was really good.

Great fast service great staff order was ready before we could find a table great food. Great service So much better than charford Bromsgrove KFC

Absolutely disgusting! The chicken stunk very badly. First order was wrong, had to drive back round and what can I say if I had eaten that chicken I would’ve been in hospital.

Clean freindly service, and good food

Went around 22.30. Food was cold. Normally beans are too hot ro eat straight away. Have to eat them.last. these were stone cold,so was fries and fillet burger and that was in all 3 trilogy boxes. Went back to exchange but was told that not making any more food so could only offer refund. Also let slip the food was made hrs ago. Awful.awful service. The manager wouldn't even talk properly. He just wanted to close and finish in time and repeatedly tried to close the drive through window mid way through conversation. Appalling customer service he didn't care one bit! The quality of food should be consistent through out the day if charging full price! My advice would be to never to go near closing time

Some staffs need a bit more of patience with customers. And cleaning process of the tables and floor is quite poor. Need more effort to get 5 stars rating. Some burgers are served cold like the double dinner burgers for 6.99 was cold.

Could be because it was after nine in the evening but wouldn't hurry to go back

Not too shabby chicken but floor wasn't mopped gorgeous least a month and was slippy as an ice rink. Also didn't even get my chips had to go back in

Nice food, good service, could count the chips on 1hand 😪😪😪

This is tbh the worst kfc in west Midlands. The food is most of the time raw and tasteless. I finish work late and supposedly they close the restaurant at 10:30 and can use driver thru till 11 but the doors are locked at 10:10 99% of time I have visited which doesn't make sense as its against the rules, and even if you take the drive thru to order after 10 they have nothing. What I have reached the conclusion are the stop preparing any food after 10 and they have nothing for you to buy when you get there. Staff needs to be trained atleast. All they say is sorry we haven't got this atm on literally everything. Even on regular day I have to go back 90% of the time as always somethings missed from my order. I would advise everyone who do the takeaway to check their order before leaving the restaurant as I'm sure there would be something they have missed or wrong in it. The drinks are horrible 100% of the time. They keep selling them even tho it tastes like sparling soda. PLEASE BE AWARE!

The service is actually horrible, they never have anything on the menu. They still charge you full price for deal. Would not recommend going to this kfc at all.

I ordered the 2 fillet burger deal 2x. There was no bun in the burger just the one bun and fillet. Secondly two less fries sides. They didn't put fries sides in. Terrible service. The women who was working there really rude. Asian girl don't know name. Fire the staff and get new staff

Ordered a 10 piece bargain bucket,Fries just thrown in bag,chicken a bit greasy and lid on bargain bucket not closed because the just rammed serviettes and salt n sauce packets in,not going ever again

Very bad experience it’s been second time we ordered a family Bucket 10 pieces of chicken and 4 sides so yeah it’s second we get only 9 pieces and all of the pieces are only chicken wings they supposed to be mixed but no we get only wings and also one piece less . I called them few days ago to make let them know what they did and they said we can’t do anything if u don’t like the service don’t come again very bad staff . For all of you who’s ordering by drive thru open ur food check it before u leave . It’s very bad as we spending money for these food and not getting what we want . Very disappointed

Used the drive through, service was slow but worth the wait. We had a bucket. Chicken and fries were excellent 👌

Did exactly what I needed it to

Very good service and food is always amazing

Very Bad Food,and I asked for some tissue they told me we don’t have any,i ordered for eating in they put our Food in bag ,and the toilets was very dirty not happy whatsoever

Nice staff . Good Halal option . Convenient location on M6 Junction 9 .

Do not go there the food is not cooked the toilets are not clean the lady was rude does not worth to go there we got food poisened

Chicken was really small still hungry after eating as the chips are not great if they offered a large portion of batter and a pot of gravy that would be heaven 😅

Service and atmosphere 1 star because, wasn't clean and alcohol wipes was missing plus i don't know why they have a upstairs floor if they keeping all year closed

Preeti and Aziva on the front counter were fantastic, individullay labelled our order as we ordered 10 flaming wraps with different orders. They were spot on no mistakes! Great service 10/10

Since the comeback of fast food restaurants after covid and lockdown, the quality has gone down yet the prices have gone up. One thing for example, you can't tell the difference between regular fries and large fries.

Greasy food, service was Okay, possibly the worst KFC in the west midlands? Try it and see for yourself.

I haven't been to this place, but i saw something outsude as i was driving by which made me want to check the reviews. Poeple have commented about how its dirty and not kept clean, that explained the RAT i saw strolling i to the place for a bite to eat!!!

Great place Good service Nice people

Bad attitude staff, dirty disgusting tables floor chairs, staff all chatting away and not working.

Came to store today bought Wrap meal Had a bite in to my wrap felt it was very cold then told one of the girls on the front counter. She called a manager called Luke very rude and ignorant and bad attitude. Said that because I’ve had a few bites on my rap he could not swap it over so I had to go home and heat it up in the microwave to eat my wrap that I’ve just purchased. The service was shocking and disappointed. I will not be returning to the junction 9KFC.

Worst Customer service , Never imagine that this type of behavior at outlet from well reputed brand

Not a bad experience compared to other kfc branches. Can be a long wait on certain days

Disgusting food dry no effort at all

Simply the best KFC around, I've been going here for years.....customer service goes a long way, and that's exactly what you get here. Always a satisfied customer. Food is always on point and fresh.

Poor. The place had not been cleaned, food all over the floor. Our order was cold (they did replace it without an issue) but overall disappointing.

Absolutely disgusting food all they're interested in is delivery guys fetched food it was stone cold had to drive back it was replaced no apologies