KFC Wednesbury - Junction 9 M6 Services in Sandwell

Short on the toilet paper & cleanliness side of facilities. Other than that, good.

Excellent service and great food

I've given up on KFC. Much better boss man chicken shops locally, and wingstop beat them in every metric. 5he reason I've stopped using KFC is their service, both at the point of sale / collection, and if there has been a problem. I got given a stone cold burger that didn't taste right at all, and spent the night and next morning chucking it up. I contacted KFC, and after about 7 emails to and throw, they still hadn't apologised. They asked close on 20 unrelated, personal questions about my diet and consumption 3 days prior to the burger, lots of questions about my health and allergies.... Seemed like a big exercise in avoiding responsibility and dodging a refund (wouldn't even be a refund would be like a free burger ticket) It seems is curtains for KFC. If they've got to the point that they receive so many complaints about poorly prepared food, they can't afford to have a no quibble stance, and antagonise their customers who only bother to report back as they feel KFC would like to know about poor food and service. They don't want you to contact them about poor food or service, which is reflected in their complaints process. I swore I wouldn't eat at ANY KFC again. If I get a health scare burger, I'm pretty sure it could have broken glass and needles in the thing and KFC would ask if we requested any, and to provide a lab analysis of any glass / needles found. If I have no confidence an establishment will out things right if and when things go wrong, I won't eat there. Look after yourselves out there. Don't eat at any establishment that won't put right things that they get wrong. It's a numbers game... im confident as each customer has a problem and it doesn't get sorted, that's a customer lost. 5 years and KFC will have lost 50% of its market share and it will never recover. Viva wingstop!

Friendly staff, nice food and available quickly. Well worth a visit. A little slow to top up empty napkins.

Poor service delivery and wrong order

They have space upstairs if you go there they keep closed don’t know why cleaner is busy in kitchen I think bins are full where would u empty your plate when u dine

Don't normally leave reviews (good or bad) but felt I need to leave this one. Went to KFC Junction 9 on 12/11/24 at approx 19:00. Paid £21 for a tower burger, kids box with pineapple stick, mega box meal and 2 pieces of chicken. Got home and was missing the pineapple stick for the kids box and the 2 pieces of chicken. (Maybe should of checked before I left but that's not the point). Checked bag that food came in and there wasn't even a receipt so couldn't of asked for missing bits anyway, which would of required me to do a return journey from the other side of walsall. Like I said don't usually post reviews but this isn't the first time that stuff from a order has been missing. If anyone is looking to get a KFC meal, go to the one at junction 10, it's 5 mins away and the food and service is much better 😃

Do not recommend service is terrible and the food is like water save your money not worth the visit

Come here all the time no words

No matter how many times i have been to this kfc they always forget something. I pay my money for them to forget my order basically. Total bunch of muppets And still nothing has changed. Haven't ordered from here for a while due to them always messing up my order. Decide to try with them again. And ive basically been robbed. I call over 100 times and the lines busy still ( my foot). Discusting service from this store.

Absolutely over the top with the salt on the fries. We were in a rush or would have taken them back.

It's okay, they only sell drinks which contain sweeteners, don't give sugar option which I think is ridiculous. People should be given choice not treated like children

Nice food, cool environ, friendly staff.

I had a great time at KFC with my friends! The atmosphere was friendly, and the staff made our visit even better. One of the team members, Ash, stood out with his hard work and great sense of humor. He made us feel welcome and kept us laughing throughout our meal. It’s always nice to see someone enjoying their work and going the extra mile to make customers feel at home. Thanks, Ash, for making our KFC experience memorable!

Was OK always cold can't complain it's fast food always service cold here ..why I have to clue it's never busy when I go in !! I don't recommend any dishes they will all be cold ! Replying back to your comments.. I visit here often different times of the day ..doesn't matter what time of day it is the food is always cold !!

Nobody cares but I just left at 18:46pm Monday 30th September 2024. The floor is very slippery and is a disaster lawsuit waiting to happen. I could have been seriously injured had I not regained my balance. It would appear that the cooking grease is being mopped from the kitchen onto the dining area. I don’t eat the food usually, it was as expected. No hand sanitizer available.

Great food and service, except for the rice box, too much vinegar on the salad, couldn't eat.

I got food poisoning from the wings I feel absolutely awful 🤮🤮🤮please avoid like he plague

Could of been a 5 but the little guy worker(skratchy)kept harassing uber drivers i got scared and left in panic , we had to speak up as he was getting aggressive, and the workers was standing watching the show .

Delivery - hadnt had kfc for a while thought would give a try again, absolutely horrible on this occasion, usually it is OK from wednesbury branch a bit hit and miss here and there but on this occasion has put me right off KFC. Would not order again. The fries are a disgrace limp cold tasteless only taste is the skin on them, the chicken was very salty and not very flavourful.

Not the best KFC I've been to I must admit, the floor is always sticky as he'll here for what ever reason. Food is OK never taste fresh though, chips always luke warm and heavily over seasoned with salt..

Best KFC I've been in for years.

Great stuff and lovely environment

Never had a problem with the food. Service has always been very quick. I've never been in hen it's been busy but I normally go around lunch time so might get busy in the evening. Looks clean and tidy

Fast food - drove in, ordered, picked it up & left. Quick sharp 👍🏻

KFC. What can I say. Handy when hungry. Burger was poorly put together, and created a right mess.

The menu is pretty good at this location, with the chicken always being fresh.

Dont know why they bothered to refurbish it. This food from this branch is disgusting

Very good chicken but it's scary that people find rats and chicken bits

Been here many times as it's my local unfortunately, it's extremely hit and miss and if your going through the drive through expect to be waiting 45 minutes on average even without it being busy, the staff last time we're all over the place, although plenty of them. Absolutely clueless, I ordered my usual and they just chucked random spicy chicken in and gave me a can of tango, again which I didn't order instead of the usual cup. I went in to complain and the guy manning the counter didn't really say anything apart from "muhhh" and "mm" and took me a good 2 minutes to just get my order changed even though it was two simple meals and he had to explain to me 3 times what they didn't have instead of just telling me all at once, absolutely terrible service and only about two staff actually doing something out of about 15

I ordered bargain bucket but they did not put the leg pieces in the bag. When I made complaint then she said, we don't have leg pieces. I said, you should mention this at the window then they got the order back and put the leg pieces in the bag. I was surprised. Why did she lie to the customer.

Enjoyed my food here. By chance I happend to get a deal saver when ordering so came in cheap considering 👍🏻

Just called in today at the Wednesbury site in WoodGreen.zinger trilogy box meal,easy enough you would think. Firstly not a full box of popcorn chicken, followed by no zinger sauce on the burger(which is the whole point of a zinger meal).then followed by cold fries.complete waste of money.next time a Macdonalds for us..

Absolutely disappointed and disgusted the middle of burger was entirely raw, It made me very sick Becarefull and look carefully what you getting from here

The food was under cooked as per every KFC I have been to red meat is not good for you

Don't order a delivery there so called KFC isn't it's nothing like KFC . tastes plain and greasy.

Fried chicken on a cold evening. Can't be beaten...

I ordered a food of £31.48 , the food came very cold, and the drink was not delivered I asked the uber man who said drink was not given to him. My order number is DD386.

Jakub was running around trying to help everyone, fair play to him like, deffo deserves the shout out! Quickest KFC I've ever ordered.

Awful experience, the chicken was miniscule and expensive for what it is, never again

Needs acknowledgement at the till especially when a manager is there looking at the till

Should have turned back when i saw the mess in the car park. The staff here are rude and even when they got the order wrong and were not even apologetic. Sad times.

Ate at the restaurant and some food & drinks were missing.

Best KFC for a long time. Fries beautiful

Chicken from this one kfc always way too greasy. Tried other kfc in uk most are on point. But this one for some reason baffles me always way greasy soggy chicken. Many times had my order wrong for collection.

Amazing location, friendly staff and efficient. Clean and tidy.

Service is usually very quick through drive through

Worst KFC experience by far. Chicken has over cooked and dry. Even after changing my zinger burger the next one was no better. Staff swearing at front of house. Busy restaurant but felt like it had poor standards and cleaniness.

They often get the packing wrong, and u don't always get what u paid for: missing items. Complaining about it doesn't seem to make a difference. This KFC is a last option, in my opinion, when all other places are either closed or too far.

Recently renovated restaurant looks very nice, modern and inviting. New ordering system is the same as the system as McDonalds. Don't take card payments as to be done through the self-service. The assistant was friendly and offered to show me how to use the system. Double service, good customer service received. Food up to usual standard Zinger burger duo offer, added fries, and a drink. Fries were lukewarm could be a lot hotter. Overall satisfactory experience.

Poor service , I was ordered box meal to eat in, but they did not put that in a box , they just left everything in the tray because they said their bin will be full if they give box . Chips was cold and oily, same as chicken. I also order 3 pieces chicken, Size was too small . Service was so poor .

Currently sat 15 minutes later in a car waiting for a rice box. Useless

Order always wrong or missing items

usually gets my order right so can't complain, average KFC really

Thos pace needs cleaning, the tables are left filthy after customers have left, the bins were left over flowing and customers were having to just put waste whereever they could, Absolutely disgusting place

All orders were spicy and we did not choose spicy. I ordered Pepsi diet and there was no sign or indication on the cup indicating that. When I asked the man which one of them is Pepsi diet, he told me, “I don’t know. Taste each one and you will know.”

Excellent service. Didn't get the gentleman's name who I interacted with but because of him this is the best KFC in the black country! Nothing was too much trouble and he was very personable.

I have click good pictures and spend good times. Place was having good lightning. In KFC app i got offer of £0.99 2chicken wings ! Also I played arcade game in my patterns new app and we got 1 free food item. Place wasn't cleaned much. It used to be busy on weekdays as well.

The food here is substandard. The chicken is always dry. The last time I visited one of the girls serving on the tills was constantly checking her mobile. At one point she held it up as if she was checking her makeup in the camera, then started scraping at the corner of her mouth as if she was removing crusty lipstick 🤮

The customer service is absolutely rubbish and ridiculous due they don't ask for the customer which has ordered by online or in the store..too busy talking to each other in store and disrespect to customers...

Recently opened after refurbishment. Halal food available - which is the only reason I visit this specific outlet. I got Party bucket for 2 families as well as wraps. Food was hot and delicious. Fries were crispy - just how I like them. There is plenty of parking available.

These guys always like 100% always forget the extra sauce you've paid for in the takeaway orders 🙄 other than that it's a decent kfc.

Two time now they have made mistakes last weekend there wasn't a hashbrown and this week I asked for beans and didn't get them standards are dropping

Refurbished and service was really good. Food as always is good. Also Halal.

Me and my family have Just eaten in this restaurant and Lauren who helped me with our party bucket was amazing, she couldn't do enough for us, Service with a smile ☺ that's what I like to see ,everything was running as smooth as clockwork, keep up the good work and we look forward to coming back to your restaurant soon .

Some of the lady staff are rude and speak aggressively. Besides that they never allow the upstairs seating even when downstairs is crowded with no space to sit. Food is decent

This a good store with friendly staff. KFC if one the best fast food restaurants in my opinion. You can choose chicken only if you like and that have to bee one if the healthiest options.

Refurbished KFC which is Halal just a pain that you have to self serve when using a card

This restaurant has just been refurbished and it shows. Friendly and very helpful staff. Food was good and I shall be going again.

Great place and the car park is good for changing a tyre

Closed when we went take away only

Clean and food hot and spot on 👍

Disgusting and poor facilities. Toilet (there was only one) had no loo roll and was filthy. They whole place was dirty. I had a salad and no forks so had to eat it with a small wooden spoon. Food was very average for the price.

Worst ever KFC more go thrown away Than was eaten luke warm chicken I had a bad stomach after this I will not be eating there again

Coloe made our experience wonderful , so polite and patient. Thanks to all.

Quick service though wouldn't want to eat in, always looks deserted minus drivers waiting

Nice food but it's never hot once you have been served.

Instantly felt uncomfortable as soon as we walked in we were being stared at by the staff as they was whispering so we sat upstairs, even though there were a group of young teenagers messing about hoovering round tables as people were sat eating and swearing and running round staff did nothing so we quickly ate and left

Finger licking good, an service was great

The restaurant has lost its customers.. Dirty tables, floors and bathrooms.. Food is served cold and has been heated. The staff is unprofessional and unkind. And not clean.. We ask KFC to follow up on the matter.... I will not go back to them again

Got diverted on our journey home, so we happened to take a chance to stop at KFC Wednesbury. We've been to a few before, but this one was the best we've experienced. Customer service goes a long way, and smiling faces and a bit of friendly banter is what we received. The food was quick to be prepared and fresh. Only minor niggle was the AC was set to 🥶 despite it being cold and raining outside, and a few more toilets would cut down on queue times.

They regularly close the upstairs so you have to sir with kids screaming and parents shouting. Even my 14yr old asked to sir and eat in the car because he had enough and everyone was crammed into the downstairs.

Negative - The worst KFC ever been to food quality so poor food cold, not cooked right, tasted dry and old and missing items not good experience come on KFC your a big company where are the standards!!!

Very disappointed from the food ....cold , not complete oder, had to go back to the sides in kids meal...nothing was fresh. Never visiting again.

bad experience today. given cold burgers

Staff are more then friendly. They are friends, if that makes sense. Different characters who work to one standard. Facilities are clean. Kitchen is clean. Food is halal and parking is ample

You can always guarantee they will miss something off your order. Gravy is always hit and miss. The krushums/machine has been broken for time. Fries always luke warm. If you have a 3 piece meal they will always give you a tiny piece of chicken no bigger than a wing and fob you off that it's a piece of chicken.

An amazing deal with the £6.99 box. Also the wrap for £1.98 was really good.

Great fast service great staff order was ready before we could find a table great food. Great service So much better than charford Bromsgrove KFC

Absolutely disgusting! The chicken stunk very badly. First order was wrong, had to drive back round and what can I say if I had eaten that chicken I would’ve been in hospital.

Clean freindly service, and good food

Went around 22.30. Food was cold. Normally beans are too hot ro eat straight away. Have to eat them.last. these were stone cold,so was fries and fillet burger and that was in all 3 trilogy boxes. Went back to exchange but was told that not making any more food so could only offer refund. Also let slip the food was made hrs ago. Awful.awful service. The manager wouldn't even talk properly. He just wanted to close and finish in time and repeatedly tried to close the drive through window mid way through conversation. Appalling customer service he didn't care one bit! The quality of food should be consistent through out the day if charging full price! My advice would be to never to go near closing time

Some staffs need a bit more of patience with customers. And cleaning process of the tables and floor is quite poor. Need more effort to get 5 stars rating. Some burgers are served cold like the double dinner burgers for 6.99 was cold.

Could be because it was after nine in the evening but wouldn't hurry to go back

Nice food, good service, could count the chips on 1hand 😪😪😪

Not too shabby chicken but floor wasn't mopped gorgeous least a month and was slippy as an ice rink. Also didn't even get my chips had to go back in

The service is actually horrible, they never have anything on the menu. They still charge you full price for deal. Would not recommend going to this kfc at all.

This is tbh the worst kfc in west Midlands. The food is most of the time raw and tasteless. I finish work late and supposedly they close the restaurant at 10:30 and can use driver thru till 11 but the doors are locked at 10:10 99% of time I have visited which doesn't make sense as its against the rules, and even if you take the drive thru to order after 10 they have nothing. What I have reached the conclusion are the stop preparing any food after 10 and they have nothing for you to buy when you get there. Staff needs to be trained atleast. All they say is sorry we haven't got this atm on literally everything. Even on regular day I have to go back 90% of the time as always somethings missed from my order. I would advise everyone who do the takeaway to check their order before leaving the restaurant as I'm sure there would be something they have missed or wrong in it. The drinks are horrible 100% of the time. They keep selling them even tho it tastes like sparling soda. PLEASE BE AWARE!

I ordered the 2 fillet burger deal 2x. There was no bun in the burger just the one bun and fillet. Secondly two less fries sides. They didn't put fries sides in. Terrible service. The women who was working there really rude. Asian girl don't know name. Fire the staff and get new staff

Ordered a 10 piece bargain bucket,Fries just thrown in bag,chicken a bit greasy and lid on bargain bucket not closed because the just rammed serviettes and salt n sauce packets in,not going ever again