KFC Wallsend - High Street West in North Tyneside

KFC Wallsend are incapable of ever getting their orders right. There is always something wrong or something missing. After giving the benefit of the doubt on more than a few occasions, thinking it is just error, it's now clearly obvious that they are just incompetent.

3rd day in a row I have complained about my order, I’ve had no response

Food was stone cold, said would be delivered between 17.30 and 18.00. Came at 18.50 after going miles in the other direction

changed delivery time 5 times

Half of my order just didn't arrive! So annoying!

Completely wrong order. Tried contacting the restaurant multiple times but no answer

Hie l didn’t receive my order yet it says order delivered.l have being trying all the contacts on the website no one helped am still disappointed

my order was not delivered at all

absolutely useless, missed 5 cans of pop from the order. surely you have to try to be that bad at your job, never again happened one too many times

chicken coating too salty and were overcooked!

Lovely food and lovely delivery lad.

Don’t know if whoever was working here was clamming, or the delivery driver fancied a snack on his route to my house! My child’s chicken was half eating! Scruffy

Yuk. ! First ever KFC, last ever KFC. Barely warm sloppy roadkill. Excellent delivery guy though.

Food was very cold, not happy at all.

No corn but put in extra mash and warm

gravy and corn cobs were hot but the chicken and fries barely warm

app claims order arrived, but it never did!

food was all cold and just throw in the bag

Worst meal and service ever. This has made me leave Just Eat

I didn't get my drink again this is the 2nd time no drink with my order

Missing items. Chips freezing cold and missing seasoning.

For 30 minutes the app status was 'preparing your order' - and the cancellation option was not available.

Quick and on time friendly delivery man

fishy chicken , batter on hot wings no chicken

did not receive order delivered to wrong address

Wrong order received and the chips were cold

Chicken was soggy n dry corn looked grey n old went in the bin

no beans sent gravy instead the 2 chicken sandwiches were cold I don't think I've had 1 good order of yous to date very poor

Delivery time was changed 10 times which is an absolute joke! Ordered food at 17:15 and did not arrive until 19:00! Nobody should have to wait this long for food! Just to add insult to injury, the food was barely warm! This has happened too many times now which is a disgrace.

Some items missing from the order,

The food was cold, I ordered fries not only were they cold there was only 6 fries in the portion. Needled to say I won’t be ordering again.

I did not receive my food it was sent to the wrong address!!!

missing half the food we order which is a joke!!

Excellent service. My meal tasted great and restaurant was clean on my visit. Staff were very helpful and quick at completing my order thanks!

order arrived except for the can of Pepsi max which was missing

ordered 3 box meals 1 came with NO chips other no side and last one with no coleslaw in box but paid for it even after I ordered from same place on KFC app and order got cancelled after an hour and 45 minutes after accepting the order. always nobody in when walking past but apparently to busy to get orders right

Food marked as delivered but never arrived.

no hash brown in my zinger which i ordred and paid extra for .

very disappointed with the order as no option for coleslaw and sweetcorn salad definitely not worth it for the price paid & it was only warm when it arrived 😢

When meal came chips and burger freezing cold

chicken was burnt and chips were under cooked

Changed time of delivery on numerous occasions! Ordered at 17:19 but did mot arrive until 18:08! Food was not hot, just barely warm!

Delivered on time but second time we were missing a large part of the order

Order never been delivered and showed delivered really shocking 50£ gone

food was so cold, gravy and hot wings were missing

Order missing 4 mini fillets and 8 hot wings. Pretty much half the order

food was just thrown all over the bag and stuff was missing

Food just thrown into the bag all over and parts missing

No beans in order yet again. This is a frequent occurrence. Staff obviously not preparing enough food to last to close of business. i'll just dip my chicken in my can of pepsi max to give it some moisture. not happy at all.

The delivery I received was soggy because the gravy spilled all over the delivery bag this is the second time this has happened and it make the popcorn chicken box soggy

Very fast delivery, I would definitely order again

Most of the food didn’t arrive and when I rang they never bother answer I am absolutely furious

The chicken was inedible as it was stone cold and dried out. Plus what was received did not add up to the discrimination

Absolutely shocking delivery times

Wouldn’t know, as the delivery driver pinched my food. The inbred.

Took far too long & then missed off item

Arrived late with items missing

food was cold only one chips and no 5 49 popcorn chicken and towerburger was a bit undercooked

Order was incomplete. Was able to get a refund through uber eats but the quality of the food was poor. Cold chips and overcooked dry chicken. Very poor will not be going back. *With regards to your automated response, how are uber eats or just eat responsible for dry overcooked chicken ? *

Walked in, was told to order on touchscreen first. Other customer walked in and ordered at counter while I was navigating screen. Very unprofessional customer service

Once again kfc wallsend can’t put a correct order together. Ordered trilogy box meal and it arrived without the burger.

Popcorn chicken missing from my order

Missing 5 sides from the order. 2 x chicken hot wings 1 x corn on the con 2 x small popcorn chicken.

We had fries missing from the order and had to drive along to collect them which was frustrating but the manager apologised and gave us some free extras. Everything tasted delicious and fresh so we were very happy with our food.

missing the sides. unlikely to order again. not alone in missing items looking at other reviews

meals where delivered a little bit late which made meals cold

Best place around here at the min !!

2 hours late no way of cancelling no option at all shocking

Forgot my burger when i ordered a burger box meal.

Chicken was good as always however the fries were missing from my Colonels meal

food was really hot and fast delivery thanks

Didn't turn up? Delivered to wrong hosie

By the time the gravy got here it had gone solid around the edges and the chips were limp.

Fries where cold and forgot the mash potato

Barely warm and pitiful portion of fries! Was it stood out on counter too long ? Not impressed!

Great delivery driver needs a pay rise

Ordered on Uber eats. Other completely wrong. Missing 3 items totalling £9, burger in one of the meals was wrong. Only noticed burger was incorrect after sending the feedback to Uber about the missing items. Took several attempts to reach the store as ignoring calls and then couldn’t get back through to them regarding the burger. Uber refunded £3.90 and there is no way to contest this further with Uber. I’ve ordered from other KFC places and never had this issue before. Avoid. *Edit in reply to responce*. Unfortunately since I ordered through Uber I was told I can’t claim a refund for missing items from the store and Uber do not refund you the full value of the missing items. I spent £45 on an order and didn’t end up eating as my food was missing or incorrect. I will no longer be using Uber eats but the issue lies with the store for packing the order incorrectly in the first place. I have used Uber eats for years and never ever had an order so drastically wrong from any fast food place. Kick in the teeth is the order list is taped to the front of the delivery bag. I’ve been offered replacements for my missing items on a future order but we very rarely order kfc to begin with. I think some staff training is needed for how to correctly pack orders.

Wrong order and stuff missing and the food I got was from hours ago this is wrong

Your rider doesn’t call to confirm delivery it is very disheartening that I haven’t gotten my item and it says delivered. My number was given so I could be called atleast. Now I don’t have my meal and I have lost my appetite

The.beans were all dried up and burnt on the top terrible

food was freezing cold. very expensive not much there for price

ordered an 8 piece boneless bucket with large gravy and as usual missing items no large gravy. 😏 the rest was very underwhelming over priced.

Chips were actually cold to the touch not happy at all for the price ! Surely the hips should be hit arrived pretty quick so no excuse ,

Food was still hot and I think they threw in an extra piece of chicken!

restaurant seemed to be running behind schedule tbh

cold and yet again items missing . appears to be every order they miss something . never using again

food was ok but nothing amazing. unfortunately they missed the fries and sweetcorn from the order - not sure what the procedure is at this restaurant but seems to be a massive trend on missing items and for this I won't be returning.... dixy chicken it is

it did not arrive even though it says its been delivered.

Fries were missing from box meal. Food wasn’t hot.

Absolutely disgraceful, food cold, staff attitude a disgrace! Place was not clean, and bins overflowing, tables filthy !

Placed an order of £45 to receive half my order! Missing a kids meal!2 gravy’s 1 bags 1 popcorn chicken and 2 pieces of chicken and drinks were also missing! For my partner to then go to the kfc to get our stuff to be told there’s nothing they can do

this order did not arrive, the driver drove past our house then marked the order as "delivered" I have footage on my door camera of him driving past slowly.

didn't get my fries pepsi max tango and one of the hot wings was basically fried batter

food was cold and dry. I will never let my husband pick food again.

Dreadful. Food said delivered but never arrived. No one to call to fix it. You just have to pay again hope it delivers and hope you get a refund.

Ordered 3 stips only received 2 after being told to leave shop after waiting 15 minutes in a queue with 3 people when complained was told wouldn't be served so ordered on app which I think was deliberately sabotaged

we ordered 1 of the family sharing buckets and the 4 regular fries were missing along with a side if gravy.. so family literally had 1 bit chicken each and had to wait on me cooking something else.. not gud wen ur order come to 30quid with delivery..

KFC aways miss things, definitely last time I’ll be ordering from there, thought I would give it one last try

so quick only 20 minutes and I received everything I asked for

Didint receive my food it’s marked as delivered on the app but not received anything .