KFC Teesside - Park Drive in Stockton-on-Tees

Food was soggy and smelt funky

Delivery went from initial 25 minutes to hour, store a 10 minute walk away. Arrived in a small bag which was very damp with grease, can handed separately, fries, not many at all and cold, not warm cold, chicken was warm all had to go in the oven.

We were offered a free popcorn chicken at the checkout as an offer but it was not in the order that arrived. One of the ordered items (boneless box) had a popcorn chicken included but the free extra one you offered was not there.

The Food was cold and the quality was very poor. The chicken was soggy and not crispy. The rice box was tasteless. The chicken burger bun was soggy! We paid £27.00 for meals that were wasted and put in bin. Will not be ordering again

My food wasn’t delivered last night… I need my refund please… it showed delivered but nothing was brought to me.

I sent my food to the wrong house any idea what I can do

order at 15:37 for 18:10..... Food arrived at 18:29

Wrong order delivered. Requested refund. Still waiting to hear. Won’t use KFC again. For the price there shouldn’t be mistakes

I have ordered from here before and was disappointed but thought why not give them another try but the same problem again the chicken was not cooked properly at all and food arrived cold. Wouldn’t recommend ordering from here!

i did not recieve my order. .. not even got my refund back .

Paid for a 4 piece meal and only got 3. No drumstick either which was disappointing :(

Missing food very bad quality and very very small portions.

Great service I think I don't know didn't actually eat anythig 😁😁😁😁😁😁

shocking most items of the meals are missing. freezing cold and dry not even edible

delivery never arrived driver rang for 1 second then never answered and messaged saying he left the food outside. its nowhere to be seen

Driver was lovely missing popcorn chicken

For me personally, I don't think KFC is better than Dixy Chicken. I feel life KFC chicken strips are always dry/hard and their drinks are rubbish. You get a Pepsi, and by the time you've driven 5 minutes towards home, the flavour of the drink has gone! There is hardly ever any fizziness in their drinks!

Food came hot and a lovely delivery driver

Regardless of how busy the restaurant is, if you go through the drive thru you will be told to drive to the waiting point. The Golf at the front was here when we first came into Teesside Park. Absolutely pointless.

Missing part of my order and drinks. Food luke warm at best

There chicken is too oily and you can’t enjoy your meal

I ordered for Pepsi and it wasn't available. it wasn't informed and they send some other drink. that's pathetic

We didnt recieve our bottle of pepsi max ?

My order didn’t come at all, driver was absolutely no use at all, and attitude stunk, decided to just put my order down as delivered instead, ended up having to order from another KFC, reported my food never came and still didn’t get my money back

I have tried to access help to understand why my discount code showed as invalid despite the fact it expires tomorrow 16/02/2025. I would like my code applied to my last order please. I could not fully enjoy the meal thinking I spent double what I was planning to. I would appreciate this fixed soonest. Thanks.

Didn't recieve the free popcorn chicken if you spent over £21. It's a bit disappointing when I spent over £50. Apart from that food was fresh and hot.

Delivery was fine. Normally the wings are crispy and crunchy. Don’t know what happened today, they were greasy and the batter was falling off ☹️

Food was tasty and fresh. Staff was very helpful

the display shows the food is ready to collect but the staff told me to wait another 15 minutes. why it didn't show as Now Cooking?

didn't read the message and follow my instructions when I asked for no mayo on.thr trilogy box meal they still put mayo on it so if any 1 else has had please leave a bad review

Some of the chicken was quite dry and the fillets where chewy so didn’t eat most of it, also they forgot the fries for both meals

I wrote a note asking for a gender reveal and never got one. Was very disappointed ☹️

absolutely pathetic !! I'll re- educate and want a full refund

Give me the wrong order then decides to bang on my door spills drinks all over my front left it a mess what a joke food was cold he was unapologetic ignorant person

the wrap was a mini wrap like 2 bites and it cost me 4£

Paid nearly £10 fir a 3 price colonels meal to find one breast piece and two of the tiniest wing pieces ever. seriously unimpressed.

Item was not received in the order

Called in for some quick food and it was loverly. Malik behind the counter was outstanding and so friendly. Everything you want from front of house staff.

Absolutely appalling experience at KFC. Firstly, the staff were incredibly rude and unhelpful. It’s shocking that you can’t make any purchases unless you pay via self-service and by card. What if someone only has cash? Not everyone carries a card everywhere they go! I feel the need to mention Anabel, who is hands down the rudest teenage worker I’ve ever encountered. I went up to ask for a Fruit Shoot for my son and was met with an attitude. She clearly has no common sense, no customer service skills, and no idea how to treat customers. She shouldn’t be working in any customer-facing role. On top of that, the place was far from clean. It’s clear that no one is prioritising basic hygiene or customer satisfaction. The place was also absolutely freezing cold. You need to hire better staff, invest in proper training for their young recruits, and sort out the state of your establishment. It’s an absolute disgrace.

I was missing most off my items

He was a very nice and polite delivery guy

Disappointed unfortunately. We did order quite a lot of food and it was all there so that was good, albeit there were some substitutes that we had not been made aware of. However, the food was barely even warm and didn't taste very fresh. Some of the chicken pieces were also extremely small. I won't be ordering again as far better is expected for the price.

It was overcooked and sauce was very less.

Order was refused due to courier dropping it and picking it up from the road.

Food missing from order. Ordered 2x stacker meals didnt get chips with either nor can of pop with one of them

Delivery was fine. The food was awful. If the is the standard that KFC & Just Eat are happy with I won't be using either again!

No fries very late and completely cold absolute ease of £30 never again

Nice KFC really clean store friendly staff.wouldve given 5 stars but I was made to wait outside the drive in for ages a member of staff going back into the store asked me what I was waiting on then she said P you should have had that ages ago I'm a patient man so didn't complain finally got the food worth the wait

Ordered corn on the cob... not delivered!!

taste like home made food🤪🤪🤪yummy yummy

Drive thru order. Food was cold, and the wrong order.

we ordered wings didn't receive them very disappointed

food missing & wrong food delivered cold

Online order arrived stone cold and with missing items, refused refund.

Order was over 2 hours from order, after time of 40 minutes given, just eat drivers not turning up, rand store after 2 hours who asked me to drive there then as I got there they gave my order to the driver a couple minutes earlier, I drove back to home to half the order missing and what did come stone cold where it had been sat for over 2 hour and half ridiculous service never again

I got the wrong food and the driver new it was the wrong stuff when he picked it up for the restaurant. and there said just take that code on the bag was 035

both cans of drink for each meal were missing

items missing chips and chicken delivered in a paper bag tasted horrendous I thought I would treat myself well that backfired.

Shocking service originally supposed to be delivered within 30-40 minutes and wasn’t delivered till an hour after that

Driver has bought my food bag wasn’t sealed and wrap and burger is missing

discussed the food was cold and didn't get what I placed

absolutely mortified didn't even get my full order wen I told the delivery guy he said he doesn't no.and walked of wen I was trying to tel him

my food was not delivered at all when on the just eat app it says it was delivered. I am very disappointed with this well known kfc restaurant. we work hard for our money and this is not good.

Absolutely delicious. Hot, fresh and tasty

Arrived with the wrong order and hasn’t come back

Went through drive through, they always take ages and they gave me someone else’s order without double checking it! Not professional

Loved it, definitely recommend! Quick delivery too 😁

Forgot the 1.5l of tango and drove off before after I came out to his car to see if he had it

The food was very cold as well as the chicken being extremely tough and hard to eat was not satisfied with my order the chicken as a whole was not fresh and felt like it had been left out for some time and was very tough and chewy.

food was lovely and hot, delivery driver was nice and polite great service 👌👍👍

Took ages food was cold even forgot gravy and sent me 4 tubs of beans

Ordered 10 pieces chicken bucket £18.99 from drive thru. The chicken turn out black, greasy and messy. Straight to the bins. Very disappointed 😞.

Never arrived saying it’s delivered absolutely fuming

nice food but not 100% hot i ordered late at night so they might’ve just given me what’s left instead of making fresh but still should’ve been hot nonetheless

The greatest KFC I've had in a long time. There was lots of seats/dining space. The restaurant and tables were clean. It was well worth the short wait. Food was fresh. "Signature fries" are fantastic. Good spicy wings and chicken. Very friendly. Keep up the wonderful work, people. Recommended.

Half order was again wrong or missing even after asking if stuff was there. Fair enough I should of emptied meals out on counter and checked. Don't even know why I still use KFC I now think it's part of their policy to stiff customers so staff can earn more. If the staff are that depressed they should find another job

Food was slightly cold especially the chips

Chicken meat was hard/not fully cooked, chips soggy and wrap had one mini fillet in. Was looking forward to this but ultimately disappointed.

quick delivery and pleasant driver

My boneless Banquets’s meal was missing the popcorn chicken

Missing a portion of chips and a tub of gravy.

1 of the meals was poor quality and took over an hour to arrive

Chips quality was poor not cooked properly

I told delivery driver the drinks were wrong, he wasnt bothered. I opened bag when he had gone and was totally wrong order in bag

twister no lettuce, no souse inside, chiken burnet, hard like a stone!!! what is going on in this place??

the driver went the total wrong way to get to the house what would have been a 10 min journey took over 30 mins to get here and then the food was cold

I almost always order a boneless banquet, and up until recently it was £7-8 ish. Today I ordered it from KFC Teesside Park for about £10 (with inflation and all that, it's pricy). First thing I noticed was EVERYTHING was smaller. So I paid more for less, shocking. The chip packet was tiny and half full, the drink was small, the popcorn chicken box looked tiny too, but most appalling was the size of the chicken fillets that came to me luke warm. They were literally so small I thought I'd been given a kids meal but it turns out the fillets that used to be in the boneless banquet have now been replaced with 'mini' fillets. I went back to the counter when I opened my meal and asked if there had been a mistake. This is NO banquet but felt like I'd been scammed. SAVE YOUR MONEY and spend it elsewhere as the price has skyrocketed and portion size shrunk. Not cool at all. AVOID I've attached photos from the poster and compared to my meal. They should describe it as a boneless kids meal as it feels like false advertising.

Legit decent halal KFC experience. Had the zinger tower burger meal and it exceeded all my expectations. Crispy, fresh chicken that hit the spot. Well done because I'm a fussy customer!

Says delivered but delivery man said the shop is shut so never received my meal

didn't receive much chicken, 5 pieces and soaked through with grease so chips fell on the floor.

I paid with my bank card to cover 77 pence and then has took £15 pound out of my bank

Everything was nice and hot on delivery, I ordered 2 cookies and they didn’t have them so they sent me a large popcorn chicken and extra fries to replace them which I was more than happy with, my only problem was they forgot the gravy but other than that everything else was lovely ☺️

I really need to share this, a lovely worker walked and sat with me while I waited for an uber as there were 4 men waiting behind the wall outside and staring at me. As soon as she walked me out they moved away from their postions and got in a car. They were out there for a good 10mins all stood crowding the door. I never got the workers name but I want to thank them. It was about 10.30 at night I just finished work across the road and wanted some food. It terrified me how these men acted I'm quite young and was on my own and what the worker did could of saved me life. This happened 13/08/2024 at 10.30pm. Again a big thank you to the worker.

well the chicken was missing and the bag had been ripped open, so don't no of the driver eaten it or what but I won't be ordering again.

The gravy was very watery and tasteless, ordered an extra one too - total waste of money!

Food arrived on time and very hot still - really impressed

If you wanted surely staff who don't interact this is the place you have been searching for, and I think over a £1 for a spoon of beans slightly exorbitant.

On arrival you're forced to use the kiosks which immediately impacts customer service interaction, then if you have to go till anyways of you wanna pay cash. The girls on the front counter were absolutely misssrable, not a smile between them. The chicken coating was so dark it was nearly black suggesting the oil was in desperate need of changing and out of spec. Again on getting a complaint (from another customer) we noticed the lack of attention from the front counter staff. It seems these days all the fast food places are more interested in uber and just eat deliveries than customers on the shop floor. Above all else though a smile costs nothing and these girls should be glad to have a job in todays climate and try a smile out, uses less muscles to smile than frown ya know.

The food was cold and there was no dips and the rice was horrible we couldn’t eat nothing what a waste of money

Order was cold and gravy all over bucket