KFC Swiss Cottage - Finchley Road in Camden

Don't bother going to KFC after 11pm the food is dry and a waste of my money

Very very bad staff always bad behaviour with all dilevery drivers please driver naver accept this kfc order

Very poor service,food was cold and most important that staff members are very rude with everyone the old man angry on every customer. So, I request KFC to please replace or give them training to how to treat customers. Manager should take look on it.

Such a unprofessional staff, they don't know how to behave with customers and food was disgusting.

The food was very bad, wings tests very off, staff members are very rude with me and not answering any of my questions.i don't recommend anyone to visit this branch.

I came to collect an order and I had the bag but still the lady in the front behaved rudely and used derogatory words This attitude is unacceptable and should be investigated

Don’t order online uber eats Deliveroo just eat bcoz they doing online customer order bcoz I’m coming from far not yet order ready 20 min another took Plaease improve services

I ordered loaded fires but the chicken was missing

Excellent food, excellent delivery.

The chicken pieces were dry, which makes it 2 in a row. Disappointing.

The chicken pieces were disappointing. Not much meat.

Swiss Cottage food is always freshly cooked and hot. I was going to do a 4* as gave me Spicy Supercharge dip instead of Garlic Buttermilk but they put in extra to the order as goodwill so can’t fault their customer service. Excellent.

They gave us Pube hairs in my burger and they stole my £12

The delivery guy was very polite

If I could give 0 I would there’s always items missing I’m fed up…

Driver was so late, food was freezing

Your rider had a delivery before mine. I have proof of this.

I don't know why KFCs abroad are so different from France... the tenders are so not the same and don't have the same quality. In France, they are so good and in UK but not only that, it's really disgusting... and it's cheaper in France too.

Ordered from KFC (less than 1-1/2 miles from house). . ..Delivery time to be 12:35. . . . FINALLY arrived at 12:59. . . . . Could see on my phone's map that delivery person left KFC and went NORTH (obviously to deliver another order before me!!!!!)

No food received. Please let me know who the driver is

I’ve got two mini fillet burgers that are burnt for £10 I’m not happy at all that’s £33 and having to pay a service fee of £3 is a joke when you are offering a free delivery service?…why should you have to pay for something when you get nothing for i

I recently ordered some chicken legs and breast for my guests and I received only chicken breast without any chicken legs, I took the order and I went straight to the shop to complain, I was surprised that the head shef blaimed the ober eat for it, it maid me laugh, the oder eat is not going to change chicken legs with chicken breast, when I was explaining that, the head shef disappeared inside while I was talking, very rude from him, from that time I promised myself never buy again from swiss cottage kFC, with spreading the bad words among my friends and neighbours

Did not read notes left on file. I have allergies and they still ignored my notes on food. Very disappointed

I stand outside here telling punters to go to the nearby McDonalds instead. McDonalds doesn't pay me to do it. I'm just that kinda guy. The punters ignore me, even the ones who know I'm right. They may not know much, but they know that. They must.

Food quality is really poor The food was really cold and not eatable it’s ended in the bin

Rude customer service, toilet always locked, rushing people out the door.

Driver couldn’t find location. I had to come all the way to where he was which was a complete different street. Basically picked it up myself.

Chips were soggy and cold, the size of the wings have become so small.

Food was okay, but not as hot as it could've be and needed to be reheated. Grateful that the driver called though when they couldn't find my flat.

Worst KFC ever went to! Never again! Do not go!! Today, me and a group of friends went to this KFC restaurant. We ordered 14 pieces baskets for share, and we were shocked by the size of the pieces they provided. Look at how small the pieces is! We paid a full size! Not a mini piece! You charged your customer a full price for 1 piece and only provide a mini piece?? We took a picture to compare the normal size piece next to it. You telling me that is normal size? Why lie to your customer about size!? Shall we call you Budget KFC? I then went to the counter asked kindly to provide a small one to make the difference, the lady said: oh, you paid for a 1 piece, that is the one full piece you will get. I paid for a full size you fraud! Not a mini size! How dare you lie about the size!? Worst KFC I have ever been to! Do not go!

The restroom was filthy and poorly maintained. There was a bad odor, no soap, and the hand dryer was broken. KFC needs to put more effort into keeping their restrooms clean and functional. Disappointing experience overall.

driver with good manner and efficient

Food was cold AF! ZERO SERVICE!!! Also who in the right mind puts ice in the drinks for the kids meal?!?! Especially on a cold gloomy Sunday night! These 🤣🤦‍♂️

can you please tell me how to reach costumer service because i did not receive the pepsi max with my order. thank you

I didn’t have my food but you take money from my bank

The food was all cold. The chips were soggy and the drinks were warm. I won’t be ordering again.

They gave me everything I didn’t want.

I visit at swiss cottage store 05/02/25 at 15.00pm I ask sweetcorn instead drink. Girl give to me sauce. Then I go back from my work I just ask just give me sweetcorn. And take sauce back. She given me but first she started arguing. I didn't ask any money back didn't ask anything extra. But she still told me shut-up. When I come back to my work place. My burger was cold because I walk twice. I feel very insulated this Asian girl with head scaff was to rude. Told me shut-up and very poor coustomer service. I request to Management please chek cctv and take valid action on this girl. Thank you

Meal arrived hot, the chicken was just right and the chips well seasoned. Satisfied, especially on a busy Friday night, grateful.

Good customer service. Keep it up👍

My delivery was over an hour late. I want a refund.

Just now we bought 3 chicken wings , but it’s really tiny tiny pieces. I would not recommend anyone. Wish close or further action from upper management to check what’s going on this KFC .

Not happy with the delivery driver he took forever to find my home I had to constantly keep giving him directions when he finally found my home he didn’t apologise for taking up so much of my time and making me stand out in the cold!

Very friendly staff! Great Costumer service!

Poor costumer experience too rude behaviour by the staff members

food hot and delivered quickly. delivery driver was very nice and polite

Great service here. Very attentive and nice employees

I never received the order or a call

The driver’s hand off was great and friendly, polite.

Unfortunately, the breadcrumbs on the chicken were very black, I think it was from the oil, and it had an unpleasant oil smell. If the oil is changed regularly, this problem will most likely be solved.

A true 3 out of 5. Neither good, not bad. Not happy nor sad. The middle of the road. You eat and it's fine - it leaves the feeling that once every year is enough for KFC. Maybe that's how it's meant to be now.

Food was hot, chips were well seasoned and the chicken was moist. Satisfied.

My order was NOT delivered to me!!!

Chicken was very fresh and arrived hot.

Fabulous chicken, stone cold chips

I just had my dinner tonight at the KFC which is located in Swiss Cottage and the service was awful even the manager by himself was rude to me when I wanted extra dip. Service I really don’t like it by myself and will never go to this one. Never and ever again!!!

Today, I visited KFC at Swiss Cottage on Finchley Road and ordered 10 chicken wings. Out of the 10 wings, three had an unusually large number of feathers on them, making them unpleasant to eat. I showed this to the manager, who said they would replace them but requested that I not tell anyone. I have never experienced such an issue at any other KFC location. The staff and manager at this branch were extremely unprofessional and displayed poor customer service. They were dismissive and seemed more focused on hiding the issue than resolving it properly. This was a disappointing experience, and I hope KFC takes notice of this branch's management and service standards.

Dirty frost bitten Halal food. Why do you cook meat frozen? It is all black inside with Halal poisoning.

The best delivery man/courier I had. Very nice man and pleasant person.

Food was hot and tasty, driver was excellent. No complaints.

The mood was cold and I diddnt get my drink I want a refund

Put the cold can of Pepsi in with the hot food

Rice was cold, and Zinger chicken was overcooked and cold! Not worth the money!

Delivery cancelled after 30 minutes! Trying to call but they keep hanging up on me! Ridiculous! I need a refund NOW!!!

Your driver is on the phone talking to someone else constantly in a different language disturbing my neighbours and can not communicate with the customer because they are to busy.

Food gave me belly ache and food was hard . Wont come to this branch again. Take my advice

The regular popcorn chicken meal was not in bag!!

Chips soggy and cold. Chicken dry

It doesn’t test anything, but food is really bad quality never buy it from it

The Delivery didn’t even arrive - I was meant to give the courier a code to complete the delivery but the courier just marked the delivery as “delivered” and never arrived

It never came! I’ve called the restaurant multiple times, they have said there are no drivers. Now i’ve received that it has been ‘delivered’. What it’s going on??

Always happy to stop off here for a quick bite to eat after a busy day in the office - you know exactly what you are getting when you visit - predictably filling and pocket friendly!

The driver contacted the wrong number and by the time he arrived the food was cold

it's sad that KFC is gonna die because of it's stingy and terrible management! don't buy from swiss cottage guys. they will cut off and reduce the size of anything they possibly can.

Burger contained a spicy zinger fillet, not what I ordered. Wings and original piece of chicken were small and over cooked.

Manager doing bad behaviour and also I found hair in my food.

It was perfect I got everything I asked for the delivery guy was polite. It’s not the closest to me but I always get a good service when I’m working in the area, so I ordered online. It’s better than Cricklewood!

Shockingly bad. Asked for a few drumsticks, got none. Took ages to arrive. Greasy, bland, dry chicken. Soggy chips. Even the coleslaw was tasteless. Never again.

Fries and a fruit shoot missing All was nearly cold…! I would like some money off please

very quick for delivery. Food was hot but portion of 'small' chips was a bit dramatic, it was so small. fillets were tasty. completely over prices for such a small portion

I did not receive the hot wings that I paid for!

Delivery man was at a different address..on the same side. He didn’t know my correct address he said.

Last Sunday, 07/21/2024, I placed an order for a Colonel's Crowd Pleaser: 6 pcs and to my disappointment, the chicken was burnt and dry, it looked like it was cooked in old oil or overcooked, I always bought it at KFC in Swiss Cottage and I never had any problems, but this time it left something to be desired.I always made a point of paying the shipping fee for Uber with this establishment because I live a little far away, even because I liked the quality of the food, but here's the lesson that I will never buy from this establishment again, let the record show my dissatisfaction with the quality of the food, I found it very disrespectful because KFC's prices are not cheap at all.

Food was good; Chicken was warm, moist and crispy yet not overcooked. Fries were fine, meal was delivered in good time. Satisfied.

The chicken was very greasy. Very small place and no bathroom

they only sent one zinger burger and chips I'm meant to have two. I complained earlier but nothing happened.

The fries were fine but the chicken was overcooked, dry and tough.

Food was well packaged & piping hot Chicken was so fresh & juicy

Chicken was ok but the service/atmosphere was horrible due to the bald man with a mustache. Looked like he was the manager. He was barking orders to his already-busy staff without actually helping. Then told an Uber eats delivery driver they were too busy to fulfill his order after he’d waited an extra 5 min (there were 5 customers in the store and at least 4 staff…lol…”busy”…). “just cancel it, not my problem” Rude and unprofessional. Felt sorry for the delivery driver and staff

Food arrived fast, was hot; chicken was crisp and the chips were well seasoned. Very satisfied. Thank you.

Workers are somewhat nice. Food tasted alright until last night where i felt nauseous and then experienced food poisoning. Bad experience, will not be returning 🤢

I'm from Cape Town South Africa and have had KFC from all over the world...I am convinced that this is the worst KFC chicken I've ever had...the recipe seems altered and the chips are just broken, burnt and shocking

Food arrived early, was hot and good. Polite driver too, really satisfied.

my food did not come at the front door where is my food im unhappy with this service is unacceptable i’ll never order from just eat again

My order never came and the driver didn’t even bother to contact me to let me know where he was . If he was lost he should have contacted me and I would have been able to get my order.

just like any kfc kinda trash. was having some lunch but the guy next to me was getting dismembered so my meal wasn’t as enjoyable as i hoped

Chicken was well cooked and the fries were fine, satisfied.

I found my food left on the wall outside my front door. I was in my room next to my front door. All the lights were on. I am not happy.

Should be zero but can’t give zero, delivery driver gave food then snatched it back and gave me the wrong food, even after trying to show him my order on my phone, he didn’t even look and got very confrontational and drove off so he messed up two people’s order for absolutely no reason at all obviously I’m expecting a full refund and hopefully the delivery driver either improves or finds a different calling as he sucks at this job - absolutely appalling service

Order was late, had to call KFC, went out into the rain to meet the driver and they sent me someone else's order! Incredibly disappointed!