KFC Swiss Cottage - Finchley Road in Camden

Your rider had a delivery before mine. I have proof of this.

No food received. Please let me know who the driver is

Ordered from KFC (less than 1-1/2 miles from house). . ..Delivery time to be 12:35. . . . FINALLY arrived at 12:59. . . . . Could see on my phone's map that delivery person left KFC and went NORTH (obviously to deliver another order before me!!!!!)

I’ve got two mini fillet burgers that are burnt for £10 I’m not happy at all that’s £33 and having to pay a service fee of £3 is a joke when you are offering a free delivery service?…why should you have to pay for something when you get nothing for i

I recently ordered some chicken legs and breast for my guests and I received only chicken breast without any chicken legs, I took the order and I went straight to the shop to complain, I was surprised that the head shef blaimed the ober eat for it, it maid me laugh, the oder eat is not going to change chicken legs with chicken breast, when I was explaining that, the head shef disappeared inside while I was talking, very rude from him, from that time I promised myself never buy again from swiss cottage kFC, with spreading the bad words among my friends and neighbours

Did not read notes left on file. I have allergies and they still ignored my notes on food. Very disappointed

Food quality is really poor The food was really cold and not eatable it’s ended in the bin

I stand outside here telling punters to go to the nearby McDonalds instead. McDonalds doesn't pay me to do it. I'm just that kinda guy. The punters ignore me, even the ones who know I'm right. They may not know much, but they know that. They must.

Rude customer service, toilet always locked, rushing people out the door.

Driver couldn’t find location. I had to come all the way to where he was which was a complete different street. Basically picked it up myself.

Chips were soggy and cold, the size of the wings have become so small.

Food was okay, but not as hot as it could've be and needed to be reheated. Grateful that the driver called though when they couldn't find my flat.

Worst KFC ever went to! Never again! Do not go!! Today, me and a group of friends went to this KFC restaurant. We ordered 14 pieces baskets for share, and we were shocked by the size of the pieces they provided. Look at how small the pieces is! We paid a full size! Not a mini piece! You charged your customer a full price for 1 piece and only provide a mini piece?? We took a picture to compare the normal size piece next to it. You telling me that is normal size? Why lie to your customer about size!? Shall we call you Budget KFC? I then went to the counter asked kindly to provide a small one to make the difference, the lady said: oh, you paid for a 1 piece, that is the one full piece you will get. I paid for a full size you fraud! Not a mini size! How dare you lie about the size!? Worst KFC I have ever been to! Do not go!

The restroom was filthy and poorly maintained. There was a bad odor, no soap, and the hand dryer was broken. KFC needs to put more effort into keeping their restrooms clean and functional. Disappointing experience overall.

Food was cold AF! ZERO SERVICE!!! Also who in the right mind puts ice in the drinks for the kids meal?!?! Especially on a cold gloomy Sunday night! These 🤣🤦‍♂️

driver with good manner and efficient

can you please tell me how to reach costumer service because i did not receive the pepsi max with my order. thank you

I didn’t have my food but you take money from my bank

The food was all cold. The chips were soggy and the drinks were warm. I won’t be ordering again.

They gave me everything I didn’t want.

I visit at swiss cottage store 05/02/25 at 15.00pm I ask sweetcorn instead drink. Girl give to me sauce. Then I go back from my work I just ask just give me sweetcorn. And take sauce back. She given me but first she started arguing. I didn't ask any money back didn't ask anything extra. But she still told me shut-up. When I come back to my work place. My burger was cold because I walk twice. I feel very insulated this Asian girl with head scaff was to rude. Told me shut-up and very poor coustomer service. I request to Management please chek cctv and take valid action on this girl. Thank you

Meal arrived hot, the chicken was just right and the chips well seasoned. Satisfied, especially on a busy Friday night, grateful.

Good customer service. Keep it up👍

My delivery was over an hour late. I want a refund.

Just now we bought 3 chicken wings , but it’s really tiny tiny pieces. I would not recommend anyone. Wish close or further action from upper management to check what’s going on this KFC .

Not happy with the delivery driver he took forever to find my home I had to constantly keep giving him directions when he finally found my home he didn’t apologise for taking up so much of my time and making me stand out in the cold!

Very friendly staff! Great Costumer service!

Poor costumer experience too rude behaviour by the staff members

food hot and delivered quickly. delivery driver was very nice and polite

Great service here. Very attentive and nice employees

The driver’s hand off was great and friendly, polite.

I never received the order or a call

Unfortunately, the breadcrumbs on the chicken were very black, I think it was from the oil, and it had an unpleasant oil smell. If the oil is changed regularly, this problem will most likely be solved.

A true 3 out of 5. Neither good, not bad. Not happy nor sad. The middle of the road. You eat and it's fine - it leaves the feeling that once every year is enough for KFC. Maybe that's how it's meant to be now.

Food was hot, chips were well seasoned and the chicken was moist. Satisfied.

My order was NOT delivered to me!!!

Chicken was very fresh and arrived hot.

Fabulous chicken, stone cold chips

Today, I visited KFC at Swiss Cottage on Finchley Road and ordered 10 chicken wings. Out of the 10 wings, three had an unusually large number of feathers on them, making them unpleasant to eat. I showed this to the manager, who said they would replace them but requested that I not tell anyone. I have never experienced such an issue at any other KFC location. The staff and manager at this branch were extremely unprofessional and displayed poor customer service. They were dismissive and seemed more focused on hiding the issue than resolving it properly. This was a disappointing experience, and I hope KFC takes notice of this branch's management and service standards.

I just had my dinner tonight at the KFC which is located in Swiss Cottage and the service was awful even the manager by himself was rude to me when I wanted extra dip. Service I really don’t like it by myself and will never go to this one. Never and ever again!!!

Dirty frost bitten Halal food. Why do you cook meat frozen? It is all black inside with Halal poisoning.

The best delivery man/courier I had. Very nice man and pleasant person.

Food was hot and tasty, driver was excellent. No complaints.

The mood was cold and I diddnt get my drink I want a refund

Rice was cold, and Zinger chicken was overcooked and cold! Not worth the money!

Put the cold can of Pepsi in with the hot food

Delivery cancelled after 30 minutes! Trying to call but they keep hanging up on me! Ridiculous! I need a refund NOW!!!

Your driver is on the phone talking to someone else constantly in a different language disturbing my neighbours and can not communicate with the customer because they are to busy.

Food gave me belly ache and food was hard . Wont come to this branch again. Take my advice

The regular popcorn chicken meal was not in bag!!

Chips soggy and cold. Chicken dry

It doesn’t test anything, but food is really bad quality never buy it from it

The Delivery didn’t even arrive - I was meant to give the courier a code to complete the delivery but the courier just marked the delivery as “delivered” and never arrived

Always happy to stop off here for a quick bite to eat after a busy day in the office - you know exactly what you are getting when you visit - predictably filling and pocket friendly!

It never came! I’ve called the restaurant multiple times, they have said there are no drivers. Now i’ve received that it has been ‘delivered’. What it’s going on??

The driver contacted the wrong number and by the time he arrived the food was cold

it's sad that KFC is gonna die because of it's stingy and terrible management! don't buy from swiss cottage guys. they will cut off and reduce the size of anything they possibly can.

Burger contained a spicy zinger fillet, not what I ordered. Wings and original piece of chicken were small and over cooked.

Manager doing bad behaviour and also I found hair in my food.

It was perfect I got everything I asked for the delivery guy was polite. It’s not the closest to me but I always get a good service when I’m working in the area, so I ordered online. It’s better than Cricklewood!

Shockingly bad. Asked for a few drumsticks, got none. Took ages to arrive. Greasy, bland, dry chicken. Soggy chips. Even the coleslaw was tasteless. Never again.

very quick for delivery. Food was hot but portion of 'small' chips was a bit dramatic, it was so small. fillets were tasty. completely over prices for such a small portion

Fries and a fruit shoot missing All was nearly cold…! I would like some money off please

I did not receive the hot wings that I paid for!

Delivery man was at a different address..on the same side. He didn’t know my correct address he said.

Last Sunday, 07/21/2024, I placed an order for a Colonel's Crowd Pleaser: 6 pcs and to my disappointment, the chicken was burnt and dry, it looked like it was cooked in old oil or overcooked, I always bought it at KFC in Swiss Cottage and I never had any problems, but this time it left something to be desired.I always made a point of paying the shipping fee for Uber with this establishment because I live a little far away, even because I liked the quality of the food, but here's the lesson that I will never buy from this establishment again, let the record show my dissatisfaction with the quality of the food, I found it very disrespectful because KFC's prices are not cheap at all.

Food was good; Chicken was warm, moist and crispy yet not overcooked. Fries were fine, meal was delivered in good time. Satisfied.

The chicken was very greasy. Very small place and no bathroom

they only sent one zinger burger and chips I'm meant to have two. I complained earlier but nothing happened.

The fries were fine but the chicken was overcooked, dry and tough.

Chicken was ok but the service/atmosphere was horrible due to the bald man with a mustache. Looked like he was the manager. He was barking orders to his already-busy staff without actually helping. Then told an Uber eats delivery driver they were too busy to fulfill his order after he’d waited an extra 5 min (there were 5 customers in the store and at least 4 staff…lol…”busy”…). “just cancel it, not my problem” Rude and unprofessional. Felt sorry for the delivery driver and staff

Food was well packaged & piping hot Chicken was so fresh & juicy

Food arrived fast, was hot; chicken was crisp and the chips were well seasoned. Very satisfied. Thank you.

Workers are somewhat nice. Food tasted alright until last night where i felt nauseous and then experienced food poisoning. Bad experience, will not be returning 🤢

I'm from Cape Town South Africa and have had KFC from all over the world...I am convinced that this is the worst KFC chicken I've ever had...the recipe seems altered and the chips are just broken, burnt and shocking

Food arrived early, was hot and good. Polite driver too, really satisfied.

my food did not come at the front door where is my food im unhappy with this service is unacceptable i’ll never order from just eat again

My order never came and the driver didn’t even bother to contact me to let me know where he was . If he was lost he should have contacted me and I would have been able to get my order.

just like any kfc kinda trash. was having some lunch but the guy next to me was getting dismembered so my meal wasn’t as enjoyable as i hoped

Chicken was well cooked and the fries were fine, satisfied.

I found my food left on the wall outside my front door. I was in my room next to my front door. All the lights were on. I am not happy.

Should be zero but can’t give zero, delivery driver gave food then snatched it back and gave me the wrong food, even after trying to show him my order on my phone, he didn’t even look and got very confrontational and drove off so he messed up two people’s order for absolutely no reason at all obviously I’m expecting a full refund and hopefully the delivery driver either improves or finds a different calling as he sucks at this job - absolutely appalling service

Order was late, had to call KFC, went out into the rain to meet the driver and they sent me someone else's order! Incredibly disappointed!

Poor service expected me to take food that had been stood for over 5mins whilst they prepared the other items it’s like getting the chips and gravy first then waiting for the rest one is evitably cold. Rude attitude and stinking servive

ordered few pieces of chicken, and received smth looking like chicken remains and pieces of chickens corps, not a single piece of actual meat 🤣

The kfc forgot to add the two pieces of chicken

Only got 1 of the 2 chicken fillet burgers I ordered.

rude driver, waited for me to go on the road and take the meal, although he called and I gave him instructions which flat it is and which floor. The bag with the food was torn apart and he was trying to hold the food to avoid further damage. Terrible service for the fee I paid. Never again.

Awful I paid £3.49 for a bottle of Pepsi and did not receive it I want a refund for that Pepsi.

Delivery was fine but the chicken was inedible and they didn't even put any ketchup or anything when we even asked

The food was freshly made and delicious as always. Staff were very Friendly.

For the very first time, the mashed potatoes were very hot (almost as if they were just made! WOW!) and with the gravy and the popcorn chicken, it was a great dinner. Thank you, Swiss Cottage KFC!!

They always seem to close earlier than it says on line

Very bad, soaked with oil and nothing crunchy 😑

So needed the food today was off the charts not to oily just the right amount of spices and the bucket best cuts of chicken 👍 thanks kfc Swiss Cottage

Food stone cold when come and tried ringing but they can’t speak proper English

Dear team I’m very disappointed on you’re work and how is manage work time I was make my order at 20:11 him showed to be delivered until 20:30 was passed 1hand20 min before I was received my order I ask to make a refund because I don’t paying for late service time is cost my money .

The food was cold and the packaging in pieces.

Never got my food and I want my money back

The rider had 2 other deliveries before mine. My food was cold when it was delivered. Thank you, JustEat.