KFC Sunderland - Thomsen Retail Park in Sunderland

good meal but the gravy was everywhere and also chips was soggy and out the bag! chicken was lovely but please sort out the gravy situation. lovely communication from driver 😀

Paid 3.49 for a bottle of tango and didn’t even bring it and now refusing too give a refund

there are no fries/chips delivered but there should be

food cold as driver couldn't find the place.

absolutely atrocious. no food delivered. no refund given.

A meal that was ordered by someone at 15:49 arrived at our house at 9pm the same night. I believe the driver has kept this order when he received it and swapped it out with our order to have for himself. Been in touch with kfc and food is no longer there so a delivery driver has picked up the food.

Tiny signs saying £100 fine after 1 hour (which do not comply with bpa guidelines). This is totally unreasonable for paying customers and kfc claim they have no power to reverse this as its the landlord decision and they don't own the car park . Won't be going here again as a result, one hour isn't enough. Shame as the restaurant was good quality and friendly staff. Edit: completely ignored the fine letters and no further action was ever taken. I was ready to fight it in court as the signs don't meet bpa guidelines (there are at least three different faults with the signage) and there I had never agreed to the terms and conditions. Edit 2: Nov 24 this has now passed to debt collectors from original visit it kfc in may 2022. Requesting £170 for use of the kfc. Kfc having no interest and washing their hands of it.

Food cold as driver could not find my address. Had to walk round street to find them. Could not understand any English hence the 15 minute! Struggle to find him. Not the correct amount of items in meal as stated. Abysmal!

absolute disgrace ordered 4 piece meal, got 3 drumsticks, and something that doesn't even resemble a chicken piece

signature fries were cold, corn on the cob was overcooked, popcorn chicken was cold and soggy, at least the 8 pieces of chicken were hot, underwhelming disappointed

10/10 piping hot food & great delivery service with a smile. Amazing.

My order didn't arrive, The restaurant was shut. I ordered and it was not delivered. I waited 1 hour and 45 minutes for the food to find out the restaurant was closed.

Ordered bottle Diet Pepsi with meal didn’t receive it not happy

Almost the entire order was either wrong or cold, and they missed some of the food out

very nice guy brought our delivery.

food was fresh, hot and delivery spot on

Always check your order before you leave

Really happy with the service, speedy delivery & really nice food

This is what this KFC think is okay to pass off as a twister wrap... Disgraceful!

Driver reported car troubles, but it was raining so reasonable

not worth the money why is it so expensive online

its ontime but the delivery guys gave the wrong order

Food was not there not sure what has happened

Over priced meals that you get very little of not very nice at all wouldn’t recommend it

I parked at KFC wessington way. Ive been here a few times. Parking is free when using a business on this site. Sat in and had lunch then headed off elsewhere with the car. Received a letter a month later saying I hadn’t responded to previous letters and my fine was now £100. I’ve sent an email to appeal as this is the first letter I’ve received. I won’t be visiting any business on this site again Completely unethical and corrupt business

Dreadful!! Half the order missing! All my son had in his child’s meal deal was the tiny burger, no corn on the cob, no pineapple, no beans that I paid £2.99 extra for. Plus other items missing! Phoned KFC, no help at all!!!

The fried chicken is quiet burnt, and I order NO DRUMSTICK, yet i have 4 out of 6 on the bucket. 😂

My chips were freezing cold and the chicken was luke warm. I was really looking forward it but all I got was disappointment.

things missing from order then they wouldn't refund for missing items granddaughter did not have her burgers had to drive myself to get her some food

I ordered a Pepsi max but I received a tango orange.

got missing items from my order and got one very upset pregnant lass

Great place for a quick bite, the food was as always great.

Half the order missing...cold and basically awful. How hard is it for staff to read an order?

mini fillets were so salty they are innedable

Advertised time was 1330. Arrived 1430. Order was entirely incorrect. Went through every avenue on the app to rectify to no avail. Ended up eating it anyway and it was freezing cold.

Food arrived on time. All was hot and fresh which surprised me from previous reviews. Would re order again!

I asked for thigh parts, I was given none.

the food looked like it was burnt it was very dry not a good taste if you went to a restaurant you wouldn't pay for it it shouldn't br allowed

The food was overcooked and very salty

Items missing from order and meal was cold

Am am missing a pop corn chicken and took over hour and half to get here.

Only give an star for this only bcos I had a parking ticket coz I over stayed our welcome for having a party bucket at the restaurant and charged us for parking for over 60mins, unacceptable this is !!!

Food overcooked & dry , wings had obviously been sitting on hot shelf for hours . Chips cold & soggy . Everything went in the bin !

The fries were freezing cold and ineddible. Delivery driver was, polite but quiet. Opened the bag to allow me to access my order.

i did not receive my chicken wings

The cookie. Left over kindling at the back of the fire! The krushem. Sadness in a plastic cup

my gravy was forgotten and half my food was cold :(

that was not what I ordered no hash brown and no cheese on it or sauce and it was cold not happy at all

Food was bland and didn't look fresh. Not the best KFC

Went through the drive thru and only ordered a variety bucket. Made us park in the bay and then came out and said they are waiting on chicken and will be up to 20 minutes. Could have told us before we paid? Eventually the food came out after a 30 minute wait and when we brought it home their were 2 things missing from the order… absolutely terrible experience from start to finish!!!

Absolutely shocking, worst kfc I've ever had

didn't even receive it was delivered to a completely different address

Where's my order not delivered

sent the wrong pop but i will accept it this time

Ordered as a pressie for a friend who states her order was perfect!

I don’t understand how it has took 40 mins to say that the order could not go through I have two kids waiting to be fed then I get told that Ik not v happy and don’t think I’ll be ordering from here again now have to wait another hour to feed them not happy at all

completely wrong order didn't get a single item right

ordered a trilogy box meal. the burger was missing. absolute joke

Been here twice this month and on both occasions the order was messed up music was to loud staff didn't seem to want to help the other 2 KFC's in Sunderland and staff verry helpful I was very disappointed with castletown store☹☹

Zero point in ordering a boneless banquet if they replace the 3 boneless fillets, the main part of the meal, with one drumstick, terrible service from kfc. Especially when they have your contact details and could have asked about substitutes . Just eat driver was great though.

Half the order was missing, corn on the cob, popcorn chicken, and can of Pepsi

Gravy was too thick chips were hard and cold

One bag of chips missing, corn on the cob was missing, a mash came that wasn’t ordered, kids chicken burger had sauce when the order message stated no sauce!

Completely wrong order. Receipt was the correct for my order but none of the food was in there. This is the 4th time in a row our order has been completely wrong, mixed up or missing items. Spent 35 and I get food worth 10 to my door. Uber slow in issuing refunds or advice on the matter. Will not be ordering from here again, as a chef myself I'm appalled at the skill level, communication, and multiple miss haps. Other reviews confirm it is a recurring issue for lots of people ordering; the managers and owners of the branch don't seem interested in fixing these issues in house, so I'm left wondering how this site is still operational with it's, clearly, sub-par staff.

The delivery driver was an absolute disgrace because his hands were full he decided to use his foot to kick my door several times then when I went to the door to confront him he looked at me with his hands full and said your food!! Absolute disgrace

2nd time of ordering online from KFC and the 2nd time they haven’t done the correct order!

It missing drink and chips got can Pepsi instead of tango and no fruit shoot

My drink is missing in the order, it wasn't sent. This is so wrong.

20 hot wings all looked like an old nut sack, tasted like it took. Still ate all 20, 10/10 Trip Advisor would recommend.

Wasn’t too sure they would deliver from Sunderland to Jarrow but they did and it was canny quick too. Food was lukewarm but considering the distance not bad at all.

freezing cold food.. disgusting what a waste of £30 dont bother

The food was cold missed dips out and my Burger not happy the food was awful

Order was delayed twice and turned up barely warm

The chips had waaay too much salt, and this is from a fan of salt, so that says something.

Not only does the delivery driver not know how to get to my house forcing me to come out in the rain because he wont listen to my instruction over half of my order if missing, come on how hard can it be to get order wrong? a burger meal and some cookies and u forgot the cookies

first time from kfc. food was ok but over priced.

My first time trying the Ultimate BBQ Burger, have to say it was delicious but wasn’t keen on the fries though. Driver delivered the food with care.

Was delivered on time but when you order a meal you expect it to be delivered to your door. Not the main entrance door. Awful service.

Excellent series, delivery driver very courteous and polite

Food was hot and very well made, Staff were lovely and friendly and they made you free welcome.

Expect to either get the wrong order or half of your order

Food okay, service okay, mens toilets disgusting, looks like someone's been sick in there days ago as dried on vomit back of toilet.

Service has gone down hill. Food still ok but very expensive now compared to what's offered.

Service with a smile, the driver was so lovely

Great service, friendly delivery

My food is ice cold and the delivery time kept changing

mate it nver arrived? it went to a random address that i never set on it GIVE ME A REFUND.

8 wings and large gravy short absolute joke £40

Why is there ALWAYS something missing from the order??

Ordered salad boxes hardly had any salad in it covered in there dressing wasn't nice wouldn't recommend definitely not worth the money

I have been told to send you pictures of my damaged foods and I have done that , I want my money back

Lunchtime visit, not over busy. Meal deal zinger burger was tasty

Food awful! Ordered Colonels Crowd Pleaser 6 piece... Chicken coating was almost black, very strange, and incredibly greasy. Mini fillets too salty to eat and hot chicken wings just skin and bone. The fries, all 10 of them, were limp and almost cold.....£3.19 too!! The whole lot was inedible. I rang KFC Wessington Way and was told as it was an Uber order they couldn't help!! Terrible service, inedible food and a complete waste of money. NEVER AGAIN.

chicken cold also chips items missing would never order kfc again

I order eat in they packed my food its OK

food was cold and did not read notes on order with ingredients that are not wanted but got anyways... not impressed

gave me the wrong order i drank abit of the drink as i didnt know it was a wrong order.

Missed half order again, missing fries,missing free popcorn,missing 8 hot wings

Staff is not very friendly, bordering on ignorant at times. Food is not that fast either! KFC is going down the hill!

Delivery driver was brilliant, meal was awful