Asda Washington in Sunderland

What is going on with Asda Washington . Used to be a good store. But now..A lot of items out of stock regularly. Today I tried to use my rewards voucher. No such luck. Staff "it not working today" none of the staff had any idea what was going on and I spoke to a few . Could not get to speak to a manager. I will spend the voucher, if I ever get the chance then start shopping somewhere else. No point collecting Asda rewards if you can not spend them . Come on Asda get your act together.

Not only the worst asda in the UK, but the worst supermarket in the UK too.

I go hear all the time best shopping experience staff or very helpful,Evan when they just finish work for day

Decent store with mostly reasonable prices, staff friendly and helpful, only bought a few items and there's no queue to pay so happy days

unable to use the disabled car park at the store front this morning due to the amount of non badge holders parking there

Staff are normally quite helpful & cheery, all but one. Who never greets you when you greet her or acknowledges you when you thank her for her help. Had her a couple of times on basket self checkout now. Thought the 1st time she may of been having a bad day but it continues. So she is just plain rude in my eyes. This happened at 13:30 on 2/6/2024. Some people aren't cut out for customer service Edit.. Had some items approved by her again today & the same again. Her name is Maureen

Typical Asda supermarket. Accessible from a disability friendly car park and from the Galleries shopping centre, by lift and walkways,

It's alright but Aldi is clear #Aldigang

It would be great if shopping baskets were put at all entrances to the store. Also there are always delivery carts blocking the aisles and it's difficult to get to products.

Haven't been here for years since working in Washington and pleasantly surprised. Good range of food and drink at reasonable prices and bought some Christmas pressies in the clothing department. Not many actual cashiers as encouraging you to self check out which I don't mind but my aunt did!

water leak above pizza counter 2/11/2023 leaking in to the pizza toppings , told store assistant , she was not bothered one bit. She was so lazy and laid back she didn’t care at all Reported to customer service another staff member who didn’t care neither , more bothered on slopping on her chewing gum whist talking. Phoned and made a complaint and contacted head office to make complaint . Absolutely disgusting contaminated food , which would make you sick . Even proceed to make pizza with out care in the world

To put it straight, I ordered a click and collect to be ready by 2 o clock. It is not at all acceptable that I was waiting another 40 minutes for my order! I do not at all plan on using this click and collect again as it is a waste of my time.

I do delivery for one of delivery company and on the last couple of weeks things started to get worse at the pick up section at Asda Washington.One of the staff,her name is Sarah is very rude and arrogant with the drivers.We are left waiting outside for more than half an hour.We knock on the door,ring the door bell and even the number that is posted on the door and they do not bother to answer,although we can hear them in making lots of noises,laughing and ignoring us.Some of them are outside smoking cigarette after cigarette and completely ignoring us,although they do work at the Delivery Area.Your employee, Sarah answers the door nervous,shouting at us,does not even bother to check the name order and number,and closes the door saying that is not ready.How can she know that if she has not checked the order,to see if is ready,if is in the process of being picked or not.We lose our time standing there to wait for the orders,and worse,the costumers for who we have to deliver are texting us asking how long is going to take to have their order delivered,when they placed the order hours ago.Is a complete lack of respect towards us as drivers and towards your costumers.Excuses after excuses, and it takes only few seconds for them to take the orders gun and check the order.But time to sit outside smoking continuously is plenty.And embracing for Asda as a business is to see their employees sitting on the pavement in front of the costumers who pass by to get into Asda and smoking.And most of them are women.And all this time we are waiting,knocking again and again on the door to see if someone comes out,and all we can hear is shouting from inside " 2 minutes" which goes to mire than 10 -15 min.Most of us end up cancelling the orders as is excessive waiting time.I really hope this problem will be sorted as soon as possible as is not good for us,drivers and your costumers.Thank you

Frankly, this place is the stuff of nightmares, and I say that as a Washington resident and regular shopper. Their stock control is appalling; can't remember ever getting everything I needed in one shop. Luckily, there is a Sainsburys within a couple of minutes walk to top up on the things that are inevitably out of stock. This was also one of, if not the first store to apparently disregard all.of the COVID-19 precautions. Whilst Sainsbury's still monitor numbers of shoppers and restrict access, this seems to be a free for all with no restrictions or any effort in regard to social distancing, not that the patrons ever followed the one way system anyway even at the peak. Price wise, they are still OK, but I've now switched to click and collect and the stress of being in store in the current climate is too much. This service is great except the aforementioned poor stock control meaning regular returns of substituted items that aren't welcome. I'd suggest avoiding the in store experience unless unavoidable. I hugely admire the staff who have to deal with the walking dead customers and made worse by appalling stock availability. If you are nervous about coronavirus, dont even think about visiting. To summarise, I think this remains the best value:quality supermarket but not sure its worth the hassle... Wouldn't come anywhere near the place if it wasnt on my doorstep... Staff are great though and will do anything they can to help, just a shame they are hindered by appalling protocols and (lack of) stock availability. Update July 23: I still stand by all of the above. If anything stock control is worse. They also seem to be becoming a limited range store with more and more products on their website but not on shelves. If you want to go to Asda and you can, go to Boldon instead. Update Oct 23. Was speaking to staff member today who confirmed a number of products aren't stocked here and are only at 'larger stores'. Whilst this branch may not be on the same scale as Boldon or the Metrocentre, it certainly can't be described as small so I find this surprising.

Furious!!! Ordered over 80 pounds worth of shopping the other night and half of it was missing, 16 items!!! Rang the store and was told by Jo she would be putting a free delivery on my account, waited for the refund from my missing shopping to go in my bank, reordered everything today that was missing and nooooo free delivery just had to pay another 5.50!!!!! Not happy what so ever.

My mate got popcorn for 1.90 THERE WAS BARELY ANYTHING IN THERE MATE YALL HAVE A PROBLEM IF U HAVE BAGS OF CRISPS AND POPCORN WITH 99% AIR 1% CRISPS OR POPCORN 😨 MATE THIS IS SCAMMING AT ITS FINEST

Some awful staff in this Asda store, so unhelpful. They need to learn how to be respectful & polite to customers. There is also far to much chit-chat going on among staff, particularly at the self- service checkouts! They should instead be totally focused on customers!

Can find everything you need but the attitude of some of your staff is appalling, my partner was looking for bacon (my partner is visually impaired) only to be told the fridge is full. This is shocking behaviour on their part and leaves me totally disgusted from this experience

Mid places has everything you would need.

So looks like I have been robbed, spent over £24 on just eat ordering from this place and it's been 1hr and 45 minutes and still has not arrived. For the past 40 minutes it's said it's on its way which is a lie cause when ringing asda they still had my order. I've asked for a cancelation and a refund and got nothing. This is disgusting. I can't go to the store today but looks like they have took my money and it looks like my order won't be coming.

Visit every Thursday evening for a weekly family shop. Lack of staffed tills is usually an issue. 18.45 today, 1 till manned & queue up the aisle. Staff manning empty self service checkout area when an extra manned till would have provided better customer service. Not everyone wants to use self service tills, especially with a big shop. Asked a member of staff if another till could be manned to ease the queue - the staff member did kindly ask but nothing changed. Today is not the first time it's happened, regular occurance with queues at tills & no staff manning them. Staff often milling around self service areas rather than rectifying the issue & putting the customers first.

Absolute dump. The staff are all horrible low life's. Ignorant..walking around not saying excuse me and causing trouble for people who's minding there own business. The female staff especially think they own the place. Embarrassed 😳 they all need washing aswell the people stacking the shelves are scruffs.

Awful, full of yummy mummy's and crack heads. Ramps always been fixed so closed with traffic lights on. Place needs knocked down. All the shops from in shops have moved into main galleries, vape shops, army shop, phone and pc shop. Truly awful

Would highly recommend Asda's Instore Travel Money service. The girl who worked on the kiosk was very friendly and helpful about our request to order BGN lev. We even received a call to let us know the currency was ready to collect. Five stars all the way.

Pretty much has everything. I mean at the end it's an Asda, if you live in the UK and ain't been in an Asda before it's a massive super market- you been living under a rock?! - if you've been in an Asda before... It's the same where ever it is

Visited 3 times this week to buy Asda Lemon and Ginger tea bags,cost 70p, been out of stock each time along with several other Asda grocery items.

Store is convenient for your weekly shopping needs.

Great prices and plenty of choice

Large supermarket that sells pretty much everything

Got a reward for shopping there today

Great shop but however I was in the store when they had to evacuate for an unknown reason and the evacuation was handled quite poorly. But putting that aside it is a good shop with good selection.

Had good mooch around- many bargains

Another large supermarket with most things.

Parking bays too small, cars are wider these day,,,, Shops are great

The shelves are usually well stocked which is the main requirement of a supermarket however it is one of the few shops where the refurbishment has resulted in a worse shopping experience. No cafe, changing rooms, mirrors, seat for trying on footwear and most of the tills are self service.

Need more prime put it out during the day as well

Good supermarket very popular and busy at times

No queue to get in.. But get out? 😢 a partial mayhem

Used both a manned till and customer service today whilst shopping lovely friendly lady serving and excellent customer service lady also went out the way to locate a item for me really excellent thank you

The staff are beyond rude. Don't know who the lady with the long ginger hair on checkout thinks she is lying to another member of staff saying my fiancé was going round in circles on rollerblades around the checkout when he WASNT, we did our entire shop and were leaving, bearing in mind all the other members of staff were nice and spoke to us about general shopping.Then the lady with long ginger hair started shouting so loudly with another member of staff (the woman with very short hair near the doors), at my fiance 2 on 1 when he was trying to go through the exit, following him to the exit and being cheeky saying 'byeee' in a mocking tone at us. Never had any issues at asda before until tonight :(

Thank you Paul for accomodating us without hesitating.

Worse Asda I've ever been too, prices are good however the staff are sadly not, got spoken down not 1 yet 2 staff members, while buying items needing ID they requested it in a rude tone, then having the shared brain cell to even mention about the age of who I am ! OUT IN PUBLIC ! They are certain things I won't tolerate being mentioned out in public places, age is just one of those things that should never be shared along with addresses, must say this Washington Galleries including Asda have lost another customer today, they need a full training course followed by mental health understanding, clearly staff have narcissistic personality issues. Even in this heat, its no excuse to be rude, absolutely disgusting behaviour, they use to have lovely staff till this year, sad times. 1 out of 5 stars, would be negative -5, depressing Google Maps does not have that option. Leaving this review for others to understand, keep personal infomation to yourself, tired of staff being rude and saying "you look under 25" even though that's just one of the many flaws while being loud and trying to be proud just to impress a colleague, don't care how I'm looking, could be a straight up oldie or a young-un, keep it to yourself, that simple :|

Usually are very nice. Gave only 2 stars for 2 workers being absolutely rude. Was smelling some scents to buy and was told it was recommended to stop smelling everything yes due to covid, which I understand, but was said very impolitely. Their loss for losing money, walked out immediately. Maybe ask your customers intentions before being disrespectful to customers. (:

Asda is ok as far as Supermarkets go. Today I went in for something specific. Instant Lemon tea. I like it no milk no sugar. Anyway on my way back a lady was marking all the food down in price. I couldn't believe my luck. I got at least a fivers worth of cooked food items for the hot shelf next to where they do the Pizzas' I was over the moon paid jus £1 for six items! We love a bargain don't we. The staff in here are very good always. In the Supermarket that is.

Super skanky building from the outside but similar to any other Asda inside. The walk from the car park is a bit rubbish, especially in the rain.

another day, another asda. so this is my story. i leave the house, and head out with my dog looking like a cat, and it scratches my seat to bits. i pull up to my local asda, and basically i bought some shoe polish and my dog drank and ate all of it. not happy, 1/5

bad service. They do not respect the hours of operation and close a few minutes before the scheduled time and are rude to customers.

Absolutely terrible getting in and out of store the way the new entrance from the galleries. I was with my Granddaughter who is in a wheelchair the lift is just big enough to get both of us in. Coming out of the store had to Que for lift after having to walk round the clothes department to get to it. Anyone with poor mobility has no chance who ever design that hasn't thought about people who have to use the lift. People with poor mobility.

I came into the store today to look for a Winnie the Pooh Dinner Set that somebody had posted on Face book and had been reduced to £7.50. I could not find it. However, I managed to find a lovely lady called Linda from Home and Leisure Department to help me find one. She was so helpful and friendly and I am delighted with my purchase. Thank you Linda for all your help.

Asda is a supermarket that sells thousands of products for reasonable prices.

Never anything in stock. 9 times out of 10 I have loads taken off my online order that I need the most. Fustrating. Tempted to just do my shop elsewhere

Great supermarket. Open and airy. Plenty of tills, both self service and manned. Competitively priced goods. Most goods on offer are of good quality. Opens early and closes late whuch is very handy.

Nice supermarket generally but just visited today Saturday 15th January was getting served at the checkout the women on the till don't know her name but she has dyed purple hair was coughing didn't use hand sanitizer then continued picking our shopping up what with covid around not very hygienic

Apparently turning up at 4 is 'too early' for a between 4 and 5 click and collect time slot.

I'd like to say a huge thank you to Julie Scott from the George Dept for today. After spending months trying to get a refund due to me, from calling the call centre many times to no avail. Rude staff. Also visiting the store, Julie went above and beyond to help me. She spent ages making sure I was OK and this terrible mistake would be rectified. Julie is a diamond and you all should be proud of her.

Very accessible..everything in one store

I avoid Asda as much as possible during covid pandemic my wife was refused by security? and not allowed to take a shopping trolley into the store although she was suffering from COPD and a failing heart and needed the trolley to support her, the week previous she suffered a heart attack in store but we were still ushered out because it was closing time managed to get my wife outside to wait for an ambulance. No help or support from Asda they just wanted to go home. My wife sadly passed away about a month later. Worst staff in Washington

Always very willing to help with whatever you need. Been going there since they opened a good number of years ago from it being Woolco - always been cheaper than Savacentre.

Good shop but they have changed alot of goods around it makes it harder to find things in the shop even the staff have to think twice about where products are

The usual "Asda" - not The biggest branch but a decent size nonetheless. From my point of view removing the cafe from the store and and no longer being a 24 hour branch a retrograde step for me.

Rats shUT on Easter Sunday ALL I WANTED WAS CHEESE STRINGS

I have just visited Asda at the Galleries Washington where a gentleman was trying some school trousers on his child, which I know is not allowed due to covid but I have to say the lady shop assistant was extremely rude she shouted over to him in an aggressive tone which made other customers aware of the situation, surely the correct and polite way would have been to go a bit closer to him and explain the rules rather then embarrassing him in front of other shoppers.

Went to collect a parcel by click and collect. The click and collect system was not working therefore i could not collect my parcel ... which was for a gift. The shop was full of staff yet no one could physically go and get my parvel. I have tried to call the shop today to see i the system is now working before travelling all the way from Durham today, only to reach an automated system telling me they are not answering calls today!! What kind of customer service is this??? I will not be using Asdas cick and collect again!

The staff i talked to were lovely and friendly. Stocked up well but a tad busy. Also have a cake shop inside, and they look scrumptious.

Disappointing not having security on the door requesting people wear masks and sanitise their hands

Not enough checkouts Forced to queue in congested aisles breaching social distancing

I quite like going shopping now even some of the car park attendants well 1 of them is so helpful were my scooter is conserned he's worth his weight in gold. After having a brain hemmorage 2 anyorisms burst a 3rd is not ready to burst yet a small stroke on top of all that I've broke my back 12 wks ago hence need & appreciate any help I get from anyone so thank you for having wonderful staff @ Washington

Asda has been upgraded with less manned check outs and more self service check outs and self scanning, my only criticism is on busy times the queues are in the food isles and in these very difficult times makes it very difficult to self distance, also as a non smoker find that you have to go through a wall of cigarette smokers to get into and exit the store which is not very healthy hence a 3 star rating

The staff are not doing social distance on line shopping staff standing in groups talking no masks on barge past you not caring needs seeing to

WHY doesn’t a place like Asda have the NHS COVID-19 QR CODE so people can check in incase there’s somebody in the store infected ??? , ........ maybe COVID-19 doesn’t enter Asda 🤔

The re plan of shop is a total nightmare at the moment. Moving the frozen food does not make sense. Shopped there many years & admit yesterday I was totally lost as to where stuff was . Hope this rectifies when it is all done We shall see.

We shop at Asda Washington every Sunday and are always greeted by a lovely, friendly lady named Victoria on the Scan and go area. Always pleasant and happy 😃😃😃

I visited Asda Washington on Friday 26th June and was appalled at the amount of customers in the store, hardly any 2 metre social distancing taking place at all, and very few face masks worn.. which left me feeling very vulnerable. I witnessed many customers and staff NOT adhering to the one way system which is clearly marked with arrows on the floor. I feel Asda is not adhering to the rules set out by the government, which have been put place to protect individuals, and therefore, putting their customers and staff at risk. Although it is down to us as individuals to protect ourselves and others, from the terrible virus which is Covid 19, I strongly feel Asda needs to review the procedures they have put in place, and monitor the situation with a little more care and consideration for the health and safety of their customers and staff.

Waited for my turn behind a member of staff, she then went and started filling up till, not saying anything to us. We moved to another till lady with blue hair, mask and blue gloves just threw our shopping down the belt. I was fuming, we spent nearly £60 there, she was so rude and the two ladies filling up tills were getting closer than 2 metres, a horrendous shopping experience

Most things are running low but 3expected in current situation

Heroes, vital to those of us relying on deliveries. THANK YOU!

In times as challenging as these, you still have staff smiling and happy to help. Going the extra mile to ensure there is food for all. Keep up the amazing work, you are a credit to Asda and a lifesaver to many.

Trish a member of staff is an actual disgrace. Very rude when talking to my partner also discussing another member of staff (security guy) saying he was worse than useless..pretty sure there is no need to be so rude.Everyone is aware of the 2 metre rule so please think before you speak!

Asda cafe. Without any doubt i have had the worst turkey christmas dinner here ever. Three elderly roast potatoes, three sprouts the same, some processed turkey a cold pig in blanket with a watery gravy shoved over the top with some cold stuffing not even cooked properly. Price £6 and a total waste. I wont ever visit this cafe again.

Went to get some beer 6pm on a Friday night and the shelves were empty, got what I could then not enough tills on cause they want everyone to use scan & go, which is always empty.

My husband was at the self service check out today. Not knowing how to use the service he asked one of the staff. In a non callant manner she said do this and that. My husband asked if she could help. To that her reply was don't you know I have all these tills to look after. She did go on to help but with an attitude. What happen to the customer is aways right and good service.

I won’t be dining at the cafe in Asda ever again. It was dirty, hardly any choice. Food out looked like it had been left for days. No dates on sandwiches. Staff weren’t very friendly was more like a chore to them for serving us. Also noticed a girl who worked there who come out with little dolly shoes, no safety shoes no hats or nets??? Health and safety at its best eh! ALTHOUGH THE SHOP HAD EVERYTHING I WANTED AND SEEMED TO BE WELL STOCKED UP!! There is check outs and self check outs, tonight I used self check out and some women was arguing with the security guard. Effing and blinding. Not good around children. Wil not be returning past tea time.

Absolute joke trying to get trolleys, one man with an electric trolley pusher that can only push 12 at a time. Once he eventually dropped the 12 trolleys off they went and off he went for another trip but that trip takes approximately 10 mins and they can only bring 1 type at a time and there's never any small trolleys

One star is to much! The second time they try to steal from me! One price on the product at the shelves and a much bigger one when the cashier is scaning the product. If you don't pay attention you end up paying 10 to 15 percent more then you thought you will! Total disappointment and definitely not coming back to Asda.

The most rediculous location for a car park ive seen, It takes me twice as long to shop because i have to walk a mile to get there and back after parking my car. I do not expect to park at the door like all of the idiots parking on the double yellow lines however i feel this is an excessive distance.

Again in Asda on a very quiet day and can't get served. One staff member on scan and go- no customers there at all. Three checkouts open all with queues. When I complained the lady on scan and go put my goods through and I paid by card. Not at all Impressed. I left other customers still queuing. Asia your checkout system is not working and the scan and go is useless

Cafe, went for an all day breakfast about 1 oclock. "We haven't got any. Just couldnt be arsed to make it. What a shambles.

Great shop , staff are friendly but the cafe oh dear , it used to be great and always busy but since the makeover it’s empty ,the selection of healthy sandwiches is nil I just don’t go in now ,it’s all unhealthy food .

Should be minus. Dingy store bought some over the counter tablets yesterday got home 6 months out of date and some scruffy person had actually opened them disgusting

built a fort in the beans section earlier and threw beans at the kids that walked past. class time for the family

Staff are so rude.. God help you if you need a bag! Self serve tils rarely work..Pharmacy not exactly helpful either 🙄

Handed in a prescription today at Asda pharmacy. I said I was waiting for it and it took 45 minutes to prepare. Absolute disgrace. I think the staff should at least warn people how long the wait is if they say they're going to wait. Never used this pharmacy before & won't use it again!.

Staff always helpful and use store frequently good selection of items.

I am currently standing in this so called Asda, to my right there are four members of staff standing chatting I have been stood in a cue for 30mintes must be nice getting paid for chatting disgrace

Rude unhelpful staff, machines that don't work, hate having to shop in asda washington half the time shelves are empty will go back to sainsburys and Tesco yes you pay a bit more but at least the staff are polite and helpful.

Not wheel chair friendly for accessing the store for the indoor shopping centre

don't go to the cafe...very expensive and not good value at all...would never use the place again...we paid 5 pounds for steak and ale pie mashed potato and peas and potato was cold and portion was tiny...my granddaughters lasagne was straight out the freezer and was nearly as big as an adult portion.very poor value for the money wouldn't visit again.supermarkets can do better meals than that because Morrisons aren't to bad for the money....

Gud selection of films and games

Asda cafe bad experience. Ordered all day breakfast @ 1pm and they were out of bacon and got told they were out of scrambled egg??? Couldn't be bothered to make it for me and would only do fried eggs. It was a bit early to be running out of bacon. Got another sausage instead of bacon and I was give a cheap sausage instead of the butchers select ones you are supposed to get.

The 3 peice ladies pyjamas set, I was very disappointed with. The pyjama set shrank on 30 wash. The dressing gown would fit my granddaughter who is 7 years old better. Bought as a birthday present for Me, not happy with it .