KFC Pennywell - Chester Road in Sunderland

food was freezing cold when it came

can't give full mark as missing extra gravy we paid for. refused refund via just east, had to claim refund for missing item through the bank. everything with the food was very nice.

Drinks were warm and food was cold

the food was cold and didn't get fruit shoot

one item was not in our order (cheesey mash)

there was hardly no food there my boys only ate beans cos a £5.99 bucket meal was a mini fillet with beans nd a the other one was a tiny box of popcorn with beans , never order again !!!!

Was piping hot when it came I was very surprised

Food was absolutely shocking!!! No presentation skills what so ever!!! Was terrible… not impressed

just had chicken burger from k f c first last processed chicken not v nice going to say chicken make it chicken

wrong order had to go restaurant and they had to do my order again

Keep forgetting food on the order

Obviously the taste is there but the food needs to arrive at least warm not stone cold

Driver went above and beyond to ensure we got our order

Food was cold and chips didn’t taste good

Missing items, items scattered all over the bag,

5 mins early however 4 items from order were not in the bag and was freezing cold, joke really the price of it, for half not to turn up!

Why is my food Cold? And upside down?

Food was lovely but very small

food was really poorly did not receive everything one corn on the cob missing mash potato missing and only nine pieces of chicken

I went in for a quick tea, I ended up waiting 30 minutes for my food to be served. This was not "fast food", especially considering i only ordered a rice box and a couple of hot wings. Meanwhile there was not a clean table in sight, food spillages on tables, chairs and the floor. To top it off the food was underwhelming and lukewarm. All in all, a bad experience...

2 days in a row .missing items from order..won't be ordering again..1st was refunded missing item.2nd time no refund..disgraceful.

Lovely staff in here, our order was missing an item but they rectified the issue without any issues... Great customer service and a very clean resturant! Would definitely recommend...

The food was hot and delivered on time, very tasty, only fault was the corn on the cob was very mushy and overcooked I didnt eat it.

Paid extra for super charger source but none delivered

I phoned the shop to say do not put MAYO on my burger as I am allergic to it and he say I will try and ge didn't even let anyone know and I come full of MAYO pennywell kfc have no communication skills think they need a learning day on how to do there job !!!

Bean where burnt on the bottom of the pot

Items were missing food was cold.

Food came hardly no salad chicken dry as sticks not nice at all

hadn't realised that a boneless banquet now doesn't have 3 x chicken strips!!! 11.99 for popcorn chicken, chips, a can of pop and corn is VERY expense. and then service charge and delivery made it £14.29, rip off, won't be ordering again

Part of our order was a Kids Bucket but that part was never delivered. Luckily it wasn't for one of our children otherwise they'd have been very disappointed.

Disappointed for the price. £3 for gravy which had to be ate in hours and the size of the original chicken was more like a nugget.

He was a lovely delivery driver

Absolutely shocking ordered 2 kids meals both with mini fillet .one with fillet one with popcorn forgot to give me ice cream so he'd to go back in.2 box meals with one pice chicken none in either meal tried to ring to rectify problem but they don't answer phone won't be using again

Cold food and terrible quality, hardly any chips

Cold food bad service waited 25 min for the food it was cold and the regular fries are only 11 fries in the portion !!! Toatal rip off for what they charge Definitely would not recommend

Only a cookie turned up from a £30 order

I didn't get the right bottle of pop, the bags of chips were a bit small

Chicken was small and not cooked well. Chips where cold

Just got home from collecting a drive thru order missing fries chicken strips and got 2 gravies instead of a mash and gravy. What's going on let alone the wait times.

Ordered at 18:41 and came at 19:59

I don’t know why we order. The last 3 orders theres been food missing. This time the popcorn chicken from the boneless bucket. Chicken fillets were freezing and soggy but the rest of the food hot

didn't get a delivery after waiting for 2 hours

Clean and friendly. Food was.very fresh.

food was cold and forgot items delivery time was good but didn't follow instructions

Just make sure you check your orders peeps, got my order last night and half of it was missing. I asked for a refund on the missing items and was refused it. Basically paid for air lol.

Wrong drinks and the 2 x chicken burgers were dry and not worth eating!

No fries x 2 and no corn on the cob either. Delivery driver wouldn’t come to front door - we live in a flat and they didn’t even ring intercom just phoned me to say he was there ! He was smoking when he handed over the food so the cans of pop stunk

really nice but the extra fries were missing

sent wrong order very disappointed

only half of the order came, a boneless banquet was missing from the order.

charged a fortune for 10 wings but only received 6. not happy.

Sauce missing and sauces incorrect

Food was freezing and yet again even after paying the delivery fee he still refused to deliver to my dads door absolute disgrace NOT EDIBLE

Missed the entire order apart from buger and gravy

I paid for coleslaw but have not received it again

Very cold and soggy. Driver went a very oong way round

Late missed several items food was cold

In the past I’ve visited and the order has been incorrect, however, have recently visited and we received and extra mash potato (likely unintentionally) which made up for last times short comings. Staff are generally friendly and tables are normally clean

Improved recently, or we just got lucky. Chips hot and fresh with the new seasoning. Wraps were stuffed with filling!

KFC said to complain on the app

Amazing food ofc never disappoints and the worker was so nice and friendly

it's ridiculous that you can not phone to sort problems out with the order, we had 3 missing items and also it came all over the bag not happy at all , rang number but got told to email or go online but by the time you do that your rest of the food goes cold and kids are kicking off not ordering again

Food lovely and hot, good delivery time, just gutted the gravy was missing 😪 so had to get refunded for that

We ordered a couple of hours in advance In the hope it would be made fresh and arrive hot but sadly it didn’t not, the driver phoned me asking me if he was near the right address so I came out side in the pouring rain to see if I could see him, to finally get our food only to be asked for an order number so had to stand there even longer finding it on my phone, and I could here my family inside saying it’s all ready cold which to me is not acceptable paying over £40 for a meal

Food cold and chicken missing again

Foods often not very warm even though pretty much every time you have to wait long enough for them to cook it all fresh.

4 for food as sometimes the chicken can be really salty, as if the coating hasn't been mixed enough. Staff friendly.

Disappointed that they ignored my request in the comments. They did the opposite

Very helpful , read my instructions

The worst kfc ive had never go back to the pennywell kfc

Lovely thank you driver complained though about me not having a door number lol

Burgers came with no toppings literally just the bun and chicken when in the photo it has loads of toppings

Fries completely missing from my order

Waited 2 hours and didn’t even show up in the end . Over 50 pound worth off food

food was freezing took ages to come

Delivery was fine but completely wrong order delivered, despite the receipt being correct.

Lovely delivery driver, handled with care

delivery and all are good.but the meal is not good

Missing food again. It’s difficult to read a ticket and put the food in a bag

Burger was not edible. Warm at best and bun rock solid.

Fast, accurate and great courier handover

Food was cold and missing items ring the store to be told there’s nothing that can be done

Everything was cold except for the Pepsi Max which was warm

was not happy with the chips had to throw them away as to much pepper on them did not get the coleslaw I ordered but everything else was perfect

Food was cold! Food preparation took a long time! Portion size of chips was tiny.

Missing items, for the second week in a row the previous week i was missing everything except my drinks having to reorder and spend money again, money which i still have not been reimbursed 7 days later

food was exactly what you'd expect from KFC but courier went very bizarre route causing it to be a little late and slightly cold.

Failed to bother looking at the notes on the order and delivered it regardless. also missed some things from the order

it took forever for a driver to be assigned & the time kept changing hence why on time but not 5/5 stars food was spot on though, everything there & hot. some massive hot wings as well which was all i was craving :)

Delivered within 30 minutes of ordering great service

missing over half of the ordered items

I have not received my order at all been waiting over 2 hours

very tasty food. Will be ordering again without doubt.

Just delivered the drinks only!

Much better! Asked for crispier batter and tender chicken, received a much nicer order. Thank you.

no drinks delivered with meals at £28 you expect it to be complete

Chicken pieces were way over cooked with a lingering burnt taste or they need to change the oil witer way disappointed and normally the better KFC

Missing items in my order, waiting for a refund.

Time kept getting put back disappointed and the driver was rude

when you pay the prices, I expect everything I ordered in my meal!!