KFC Stoke on Trent - Meir in Stoke-on-Trent

Fresh, good service and hit the spot 10/10 would come again

Wilted brown lettuce on burgers 🤢

Visited today at 1:45pm , ordered at the drive through.. Upon paying I was told that the store had no change in the tills because 'The Money Man' hadn't been today ! So I overpaid for my order. Absolutely astounding. Bordering on theft in my opinion.

Wanted a quick bit of food before going home. Went through drive through, ordered Mighty Bucket for One. Got told it will be 5 minutes needed wait in a bay. 30 minutes pass and I still don't have my order, people who ordered after me got their food before me, and when the food came I was missing a piece of Original Recipe chicken, instead they put a chicken drumstick in for it??? I really don't understand how it takes so long to do food their, any other fast food place I've been is relatively quick, even when it's busy. This KFC had around 4 cars waiting, and it took over 30 minutes. Really poor, and clearly no improvement as most of the reviews on this KFC are regarding the same issue.

Food not much to write home about I've been a couple of times and was never impressed by them and the fact you have to ask permission to use the toilet as they are locked is a joke and the staff are slow and don't seem to be trained very well 😡

I would have rated food but I didn’t get any because of their terrible way of delivering ! 4 different delivery drivers for then to say it’s shut when it’s clearly not . It said latest delivery 5:25 . Now at quarter to six it was expected to come at ten past . Awful

We have ordered here a few times over the years. Never has our order been correct. Today, our dips never arrived for our dipping boneless feast. There was no answer when I called three times. I doubt we'll try them again.

Not impressed, chicken pieces very dark and soooo small, wasn't worth what we paid, chips are not nice at all, so won't be going back.

Food always fresh from this KFC. Slightly rough area.

Ordered through Uber eats second order and second time the order is missing half its items will definitely not be ordering from here again absolute joke

Walked in to 10 min wait to be told to use the terminals if I want to pay cash then come to the tills to pay the cash , that took 15 mins , then when the order was in I waited 20 mins and my order disappeared off the screen when it said ready , when I asked they said it was next . 10 mins later and 20 other orders out for delivery’s I asked for a refund , 45 min in the shop and no food . By Far the worst fast food place I’ve ever been in . Ask to use the toilet I’m guessing it gets rough in there at some times . 😒

Very poor service. Apparently, you can no longer order food at the till! You have to use one of the screens even if you pay cash. The assistant was helpful and did it for me, but I'm sure it would have been quicker to use the till. Food was, at best, mediocre.

Just had a drive thru meal. Order a large order. Drove home. Completely wrong order. Drove back had to bang on window as closed. Weak apology. Asked for refund. No offer of anything else. Left in a very angry mood. Poor.

Food was good, service was decent, bald manager with glasses barking at the other staff was an utter prick

Ordered boneless 12 piece chicken side orders corn on cob BUT DIDNT GET IT.coleslaw asked for mash x2 gravy x2 after I paid they said they haven't got any mash but we will give you 2popcorn chicken ONLY REACTIVED 1.gravy that thick you needed a knife and fork.chips were disgusting as if they sat there for ages . Tried to call them but no answer as usual.to rectified this I would like a refund because it all went in the bin and it cost me £28 what a waste of money I await for a reply

So, ordered thru the app for delivery via uber, I've been refunded but can you lot seriously not do your jobs properly or are you just lazy, I ordered £40's worth. And got 10 hot wings. Our drinks were right tho🤣🤣. Honestly. Your management team must be sat in the offices doing sweet fa whilst teens run the gaff

The lady who served us was very friendly and efficient. The food was as to be expected from a KFC, but it's not often we find a KFC where your order is 100% accurate. The lady who served us here was accurate and greeted us with a smile and a positive attitude. We are quite pleased and will use this branch as our preference in the future.

Chicken wrap was just a squashed mess, food was cold !!!

They dont answer their phone and food comes cold. Took an hour and a half to be made and delivered around the corner. Absolutely unbelievable.

Good food, burger was good! Some kfcs are iffy, this one was good! 👍

Absolute dump. I don't need to elaborate further.

Always something missing from order...

Always very slow service regardless of whether you go in or use the drive through. The food is as you'd expect from a KFC so no complaints there. Inside you never quite know where to wait, so you just kind of linger around until you either order or get your food. Only ever focused on current order, even when busy. Expect a wait and avoid if you're in a rush.

INCOMPLETE ORDER AGAIN. KFC PEOPLE ARE CARELESS ..... DELIVERED VIA UBER, NOBODY WANTS TO HELP. THIS IS HORRIBLE. Ordered via KFC website..... ** You guys always mess with orders. And don't have a phone process for customers to call and inform you. Definitely not going to order from you.

Ordered 2 box meals, extra chicken and a bbq wrap and they left the extra chicken, the wrap and give up barely any chips, absolutely useless staff !!!!!, avoid kfc meir it's happened one too many times.

Food was OK but the place was not the best when it comes to being clean

Avoid like the plague! 30 mins wait for a drive thru. Shocking service, then cold food at the end of it. Honestly shocking.

Not packed like McDonald's and the chicken meal boxes are good value for money.

It's like a child serving you food. The foods cold when you receive it

i’m not the type to complain at all, but my experience tonight was rubbish. this kfc is usually really slow anyways, but tonight after waiting for my ‘fast’ food, my vegan burgers came and i bit into it and when i tell you the vegan chicken was rock solid! you could honestly build a house with it. the other burger was also the same. luckily, i ended up going inside and asking for a refund which was no problem. wouldn’t recommend eating here!

Always seems to be missing food when I go through drive through. Always check before returning home

Some things like the fillet is tasty but I absolutely hate the new chips they taste disgusting.and even though they have redone the restaurant it still looks awful

Absolute waste of time and money! Food arrived stone cold, missing half the order, no sides or sauces ended up with chicken and chips dry as a bone. Dont waste your money with these idiots

Won't send a couple of supercharger dips on delivery. Even though they hand them at the window... Cancelled my £26 order .. bad service on the phone.

Ordered a simple meal because I was in a rush. It took them 25 minutes to get me my food, in the meantime we were getting stared at in the drive thru by the employees and then they started to take a mockery of this by waving, running past and smiling and then the guy who served the food served it with a grin, absolutely 0 professionalism, and when we tried to give feedback he just closed the hatch like he wasn’t bothered. The employees need to learn respect since I’m there expensive prices.

I would give less than 1 if I could . Left waiting 10 mins before order taken . Food left on side for 5 minutes not under heat and rude response when I questioned it . Blonde girl young didn't seem like she wanted be there Order incorrect too . No organisation from any of the staff cold food to so had warm it no point of having a takeaway

Nice food but my order was wrong

Chicken burger was a soggy mess. Salad not as described? Contained finely chopped tomatoes, lettuce and sweetcorn. Staff very helpful!

Awful!!!! Not only did the food arrive cold but was the complete wrong order. When will fast food companies stop hiring incompetent employees who can’t do anything. Is it really that hard to put the correct items into one bag?

Kids managing kids, slow service even when it’s dead and they get my order wrong a lot, needs shutting down

Very slow delivery and food was cold

Although this kfc has had a refit, I now think it's time to get a change of staff. NOT ALL, but when I went, the service was silly slow, and if the teenagers around the back stopped messing about it would be ok. It's not a gathering, kids it's work, so get in with it. When I see the one person serving having to go around the back to do stuff, you're taking the p***. Nearly 35mins wait after order and only for 3 meals.

Astonishingly bad. Waited 40 minutes in the drive through last week and ate inside today and waited 20 minutes. Hardly fast food when I could have cooked it quicker myself

Sat at the drive through tonight at 7 pm. Nobody asked me for my order . I was sat at the order point for ages , I decided to drive around and leave. Again Meir kfc strikes. Won’t be using again. Poor management at its finest. Is what happens when you put 20 year olds in charge

Had the stiffing stack with only one piece of chicken not the two advertised

The worst KFS I have ever been to, the slowest. Disgusting service, it takes a very long time to prepare everything, the staff instead of crossbow, chat among themselves and they don't care about customers, how long you wait and so on. Dirty, the toilet is under password. Horror.

Too much seasoning on the chips but the chicken pieces were very good: service fast and polite staff. Not had a KFC for a while and was astounded as to just how expensive, for what is essentially a takeaway meal for the masses, comprising of inexpensive ingredients, actually is...

Wraps for £1.98 Cant go wrong!! Apparently they have stopped the wrap of the day. Still on the KFC website so possibly a franchise.

After the make over went to the drive through which they have moved so missed it went to the window and explained to the man he said he was to busy take.the order and i had go round again after seating at the drive though for ten minutes the service is slow at the best of times there so didn't bother and went MacDonalds instead

Horrible old chicken, not good at any KFC.

forgot half the order and was sat waiting for half an hour

Poor service, ignored at the counter so forced to use the machine. Ordered a zinger rice box and was not offered cutlery or napkins. I had to ask only to be told they only had spoons. Have you ever tried to eat salad or chicken slices with a wooden spoon! Ridiculous. Asked to use the toilet which was locked and I don't know why they bother locking it, it was as dirty and smelly as I would expect if there were free range over it. Won't use this branch again.

Customer service is poor as hell. They never know how to use the machines, the shop itself is not very clean. The Professionalism is pretty non existent, a worker ( young girl with some fake lashes) asked me to repeat something I said by saying “what”? With a very rude tone to her voice. She looked like she didn’t want to be there. Ay, it’s KFC, I guess you can’t expect anything more

Been to this recently a few times, staff are so polite, food is delicious and the latte drink from here is perfect, will be returning again

Service a little slow food a little cold

Food was piping hot, customer service was excellent, highly recommend

This place cannot cope if more than 3 cars turn up at the same time. The wait time for 3 pieces of chicken was about 20 minutes. Only 3 staff on duty so don't blame them themselves. And I don't blame them for the food which was just skin and bone. The quality of the chicken has gone down over time the pieces of chicken now seem to be from the underside of the chicken It is very rare to get any breast meat

Went in for a drink service was excellent. It was very clean

Absolutely appalling service levels. Had to wait for >20minutes as they were prioritising the delivery and uber eats orders. This is the case with most KFC locations as it appears they dont like walk in customers at all. The reason for the delay was hot wings as they werent ready. Can’t believe as thats one snack that KFC is known for. The staff were not even courteous. At least the manager was apologetic.

In the past they were usually mistakes with my orders, but the current situation seems to have had a positive effect on this. I've visited 3 tines, each time the order was correct but ask the staff and they'll tell you they're it a fast food establishment, and I believe them. The wait for food has increased.

Missed out half our order when ordered through just eat and then put the phone down on me when I questioned it via phone call

This is the worst kfc i have ever been it should be closed straight away or sack the manager

Manger really needs sacking ! Vile rude woman no management skills what so ever 😤

After 2 hours waiting my order has been cancelled

Tasty food, good service, I hope to come back soon... Thanks

Shocking price where you pay for large meals and get regular drinks . Teenager with no uniform on said if ordering a large meal you only get medium drinks !!! . Sauces missing from order and boneless banquet was over salted . Chips thrown in the bag it seems from several metres away. Not sure if this is what "The Colonel" wanted his chicken to taste like but I will not be going back to any KFC after visiting this sh1t show of a restaurant

Tried 5 time to order on app and when l went to the counter l was ask what l would like and when l said l was trying to order on the app he said probably not working again and walk off so l just walked out .Not the first time this has happened.

Absolutely rubbish food came like warm and missing chips and dips. Tried call several times they don’t pick up, only option was to leave a message… so I expect a response.. doubtful.. Save your money go Funky Chicken across the road!

Think this branch gets bad press! Just had a drive through, everything really good as it should be. Zinger nice and spicy, supercharger sauce spot on!

Not the greatest. However, it could be KFC in general atm. Excellent staff, though, credit to the store.

It’s a fast food place, what can you expect. Workers are often rushed off their feet so just check your order before you leave and you’ll have no problems with missing items. A bit of understanding goes a long way. Yes, lots of teens can hang around here and be a bit rowdy. Ignore them and they’ll keep to their own bubbles. Scowls from adults will wind them up, that’s a given though, so just keep to yourself and eat your food.

Waiting time over 25mins worst fast food restaurant

My daughter went into have some food with her friend who are both 18. They waited for their food it was slatted on the table and they were told to get out as they can't sit here. My daughter asked why and they said teenagers not allowed. She explained she was 18 and proof of age. They refused to see the id and said they Need to be grown adults to sit in there. My daughter asked what they class as a grown adult as she is old enough to sit in a pub and they would not answer. Totally disgusting behaviour by staff.

Chicken was ok. None of the tables were cleaned and covered in old food. Staff couldn't have looked more depressed

Never ever come again KFC owners need to come & have a look and taste in this place this is not a KFC WINGS burnt strips salty chicken pieces ower cooked ,i was very hungry i had to eat but the name of the KFC 👎👎👎

ordered 4 piece meal .got one dried up thing. disgusting, never ever again

When you order food and they read it back to you and they still get the order wrong and when you go back to them they say it wasnt on the order to take the chicken get home didnt even get right burger think i start visiting burger king

Service is slow ben did more talking than taking orders, store was dirty and untidy boxes all over the place. Food was missing so had to go back then when we got home we found the bugars was wrong

Absolutely disgusting place. Food order completely wrong. Tried to call but no answer. Food was cold and completely unacceptable staff rude and arrogant. This place needs closing down.

Great service at the drive thru. Food good, didn't go in so can't comment on the atmosphere

Every single time we come through this drive through we have to wait for ages for the food. Today we waited for one ice cream for 15 min which at this point calling it fast food is a joke.

Went to eat in the middle of the day, had a thing for table service and ended up having someone (member of the public) shouting my order out instead. Had to ask to use the loo because it was locked - there is probably a reason for this, but still... The bins hadn't been emptied and were overflowing.

Fantastic service by 3 ladies today food was very and tasty 😋 place clean and tidy ❤️👌

Waited 8 minutes at drive through no queue, wouldn't mind but when got the order as usual drive off get home and F---K you at the drive through. Corn on cob side orders missing, so phone them up but no one ever answers 😕 so annoying.

Its okay wouldn't go back after receiving two lots of food that was cold and undercooked and got told wasn't there problem tried to pass the blame

Watmfood,not the first time,Complained too head office who sent me a voucher,probably for more warm food.Not going there again.

Slow service but food was alright in the end

Ordered 3 twisters and when I got home only had 2 In bag...but been charged for 3....First visit..won't be going back

Waited at the drive thru for 5 minutes - would not normally mind but there was no queue. Then when we eventually ordered and paid it too a further 5 minutes to pay and 15 further minutes to get our food. They were not busy at all so how come it took so long ?

WE HAD OUR FOOD AT 7 BUT IT WAS ORDERED AT 6:15

Lots of teenagers, my son felt nervous around them. The food prices are high and not big portions. The staff were lovely but too busy with UBER orders.

Order wrong but what can you expect from the people who work here, place has always been the same, I should of known better.

Bad service, incompetent staff, extremely slow.

A group of 4 staff were smoking outside the front door creating a horrible smell and atmosphere going into the restaurant. Staff insulted my partner and then laughed behind her back about it, will be taking this to corporate. Would not recommend!!

Got to be the dirtiest KFC I've ever been into. I waited at the counter to be served and staff ignored any customers waiting. Thebfloorbwas dirty and sticky. The tables hadn't been cleared or cleaned. We turned around and left.

Great food, lovely staff shame the local children if you can call them that use it as a youth club!

Just had some pre ordered take away. Very friendly staff and as always with KFC very good value for money

Nice staff, food same as all the other's

Delivery from uber eats. Wrong order delivered.... AGAIN. Had to yet again get a refund from uber. Completely useless service

Food and staff was spot on but the time I went there the place was full of chavvy idiots.