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1.0
Based on 6 opinions finded in 1 websites
Score
Opinions
Family of 4, we purchased Family bucket, only one tray given and no tomato sauce. Approached manager who's attitude needs improvement as he only gave 3 tomato sauce and reluctantly gave 3 extra trays. Customer service needs improvement for future customers as we SHALL DEFINITELY BOYCOTT THIS BRANCH and visit KFC located at Leisure Centre Stevenage in future.
Gam C . 2023-12-24
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Came here through the drive through, I asked if everything was in the bag, they said ‘yes’ got home to find at least 6 items were missing. Drove straight back to be told they don’t do complaints. Like what? They told me they won’t give me any extra food despite me paying for it. Ordered two kids meals, received just one, ordered a meal and received just a burger without fries and drink. The ‘team leader’ Michael, was incredibly rude, “I’m not giving you any food” he says. I let him know the consumer law and that he has to offer to fix the problem or give me a refund, both of which he refused. Ended up with my kids being upset as a result, never have I ever had such bad customer service in my life. I told him I’m not surprised about the negative reviews online and his response was ‘you don’t have to come here, you can go elsewhere if you like’. Never coming back here again.
Tryitoutman . 2023-02-24
MORE AT TripAdvisor
If only I could give a 1 star, everytime ordering from here something is wrong...today's order I somehow are missing two burgers from the meal.... how do you forget the main part of the meal!!
coles0388 . 2022-12-04
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Such a shame... its the middle of the day, place is empty almost but music blaring out like a nightclub...cant even talk.
Carmel R . 2022-07-06
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The ForumThe cafe has recently been moved downstairs much to my annoyance as before there was a viewing platform where you could watch Stevenages finest roll in with their prams and shell suits with a near perfect line of vision this is no longer the case too many visual obstructions. The only positive of the new location is my wife and I were recently playing Super Mario cart on the Nintendo switch and there was an old lady in there that was a dead ringer for Koopa Troopa. Service is still good. Now you also have to travail a quagmire of uncontrolled kids screaming and running around whilst their parents stoclk up the trolley with 20 rustlers burgers and a load more E numbers to plough into their kids.