Burger King in Stevenage

Admittedly, haven't been to a BK in years. Is it my imagination or have the "whoppers" and portion of fries shrunk? The burger seems less "flame-grilled" tasting like I remember and the fries less tasty. Has the recipe changed? Service was alright though. Interior clean but looking tired.

Worst service, they will take hours to prepare your food

30 damn pence for a pott of dip ??????????? Given the HIGHER COST of the meals compared to the Golden Arch seriously .......

Visited on Sunday early evening as shops were starting to shut down and park becoming quite. We got our food with in 5 mins with good service and quality.. Toilets were very clean

My wife did not know what she wanted. The sales lady and the drive through was very patient. Service was fast.

Friendly staff . Excellent service by Sarannya.

Cold food, missing items, slow service when the place was not busy at all.

First, they didn't warn us it was cash only. We spent 5 minutes at the kiosk to then have to order at the counter. There was no queue to order and we still had to wait. Again not so many people and they took 15 minutes for 3 burgers with fries( one of the meals was made large without us asking for it).Seeing all of this we checked the bags and one of the burgers was missing, but even before checking the employee said not possible when it was true. Overall I would not recommend!

Food was very Hot and staff were polite and friendly.

Staff was soo quick The food was very tasty nd excellent service Very very much satisfied😌

Super fast and cashier was excellent

Very nice people and fast service

My wife and I recently visited this Burger King branch, and while the food was passable, the overall experience left much to be desired. The service felt indifferent at best—staff didn’t seem engaged or welcoming, which made for an uninviting atmosphere. One particularly frustrating issue was the DIY drink dispensers. They had two of them, similar to what you’d find at Five Guys, but both only dispensed Coca-Cola. There was no clear signage to indicate this, which was frustrating—something as simple as a handwritten note would have saved us the hassle. As for the food, my Whopper meal was disappointing. It lacked freshness and was far too dry. My wife’s Chicken Royale was "okay," but nothing special. Another downside compared to other fast-food chains is the lack of a self-serve condiments station. Unlike most McDonald's locations, where you can grab ketchup, napkins, and other essentials yourself, here, everything extra comes at an added cost. The atmosphere was also lacking—almost lifeless. Some background music would go a long way in making the space feel more inviting rather than dull and uninspiring. Overall, I wouldn’t recommend this branch of Burger King. If you're in the area, you'd be better off heading to Nando’s across the road instead.

Disgusting service! I ordered 2 meals and 2 drinks, 1 was a shake. I ordered it for delivery, when it arrived the shake was seeping through the bag. I phoned the restaurant to clarify how the shakes are packed before taking my complaint to Just Eat and was told they are put in with the food, and not separated, crazy thing to do knowing the milkshake carton will tip over on journey and spill into food, fuming by the unbothered attitude by the restaurant

The flame grilled burgers and the diverse menu option available for the customers are very popular The atmosphere and the quality of service is really great Would love to come by whenever we pass through overall experience was really amazing.

Excellent and quick service with Hot and delicious food.

Friendly staff .quick service .

Rude staff, card machines not working, all the drink options out of service in the self service machine. The worst chips I’ve ever eaten in my life. Service was horrendous. Avoid at all costs

Bog standard limited edition Chicken Royal Burger meal thing! A limited edition burger that cost over 12 pounds for a burger meal that was it was absolutely tasteless! The chips were cold dry soggy. I would have been better off buying McDonald's value burgers because at least you know what flavour you're getting! Seriously, it is one of the blandest Burgers I have ever had in my life. Rip-off prices and nasty food. avoid

fast service and friendly staff

Burger King staff consistently ignores delivery drivers, making us wait unnecessarily long. The rude behavior and lack of respect for our time are disappointing. Needs improvement!

Had to wait 15 minutes for my order

Long wait for food you would think they cooking it frech for you but when it came it was cold

K Excellent food service and management 5 star rating

K Excellent service and good management

KGreat management Excellent food quality and service Speed and hot

Outstanding service Hot and best food

K Great Positive experience Management is top Food quality 5 ⭐️ Speed of service 5⭐️ Guest welcomeing 5 ⭐️

RAW CHICKEN IN MY BEEF BURGER. I took a couple bites and then caught something slimes and weird and upon spitting it out I found a peice of raw chicken. The staff were very rude and tried denying it, attempting to say it was a tomato. They never apologised and I had to ask for a refund. I no longer trust the food safety standards here as this was 100% raw chicken in my cooked beef burger. I am stuck on the toilet now and feel sick to the stomach. I no longer recommend eating here purely because you can't trust the safety of the food. Staff must be poorly trained in customer service and in basic hygiene and safety practices. I will be looking into where and who to report this to so an investigation can be triggered to stop this happening to someone else.

Food was hot and fresh and the staff were friendly especially Daniel

New visit update: No sharer box option on self serve kiosk. No option to pay by cash on kiosk. People who pay at till do not get loyalty points, WHY? Got charged for a dip despite not asking for one and the sharer box coming with 2. Filthy tables. Freezing cold restaurant. Burger so cold in the middle the cheese wasn't even melting. Watered down freestyle drinks. Definitely avoiding this branch despite the previous good visit. Clearly gone backwards. Quite busy for a change! Seem to have more staff now which is good. Sadly an obsession with getting people to order on the self serve terminals. Couldn't get the same order on the self serve terminal as on the App so had to use both! Had to then goto the till to get my discount! Menu is now not displayed on the over head screens which is very annoying and they also clear your order as being ready as soon as it comes onto the collection screen, absute nightmare for people like myself who are hard of hearing. Freestyle drinks were flat and warm but food was good.

A very conveniently located popular fast food chain. The order on the tablet was quick and the food arrived promptly. The car park can get extremely busy.

Their service is quite good . And the stuff is really friendly.

No matter where I go, Burger King always delivers the same reliable quality The customer service team went above and beyond.

They Gave my food to someone else. When the lady said this isnt my meal Then tried giving me that same meal when the lady returned it. She ate the chips. When I did get my food, it was stone cold. Staff was very poor 3 people serving 1 customer. Waited over 5 mins to get served. Stay well clear of letchworth branch very poor direction, staff had no clue what to do. There was only 6 of us in the whole restaurant. Speaks volumes. I would give this a minus star if it would let me.

Vamsi gave great customer service and was very fast. Food also good quality.

I like the Burger King the way they server and quality of the food.

Great service and friendly staff

One of, if not the best BK I've ever set foot in. Outstanding customer service from everyone involved and the manager (Dan) went above and beyond to make it memorable. Legends

Even though they close at 12 we drove 35 minutes here and their doors were locked and no one on the drive thru been sat waiting for 5 minutes other people also waiting, I think they’ve just decided to close early!

Friendly staff and food served quickly..

Fantastic service, especially from Haylie and Akshatha. Always polite, smiling and food is always fast and efficient. I highly recommend coming here.

Brilliant service and looked after by Mgr called Daniel to my child's specific allergy needs

Annoyingly I like Burger King but the staff are so rude and have no customer service skills to save their lives. I am always disappointed with the service there so don’t expect anything more. Sad we only have the one in Stevenage as this definitely makes me go else where even when I’m feeling it. Even the delivery drivers have had arguments in front of everyone due to not being organised and having orders ready when there is literally no one waiting one delivery driver said he was waiting over and hour for one meal.

Amazing flame grilled burgers Very clean Good customer service Great deals for the price

Burger King experience never is great there but this time was spot on. Quite busy but served very quickly!

Amazing service good customer care Fresh burger and quick service

Amazing place to hangout, will visit again in future 🥂

Burgers wer fresh amazing deals and good customer service Very clean and hygiene staffs are polite

Always happy to visit this place, great service,great food and always hygienic. Thank you akshata.

Awesome customer care, would definitely visit again Clean centre 🤝

Fast service, fresh food and super friendly staff. The whooper was spot on! Will definitely be back 🍔

Amazing service, good customer service Fresh burger and quick service

Affordable promotions and great menu options available quick service

Slowest service, used to be good but these days fast food isn't fast enough, Workers work slow, stay lazy, kept enjoying their conversation and food preparation is on slowest speed possible. As delivery driver visit very often and some workers sincere with their job do the job, rest of management just come to enjoy their time and get paid.

Cold pre prepped orders, lack of basic customer service

Dirty. No soft drinks, machines didn't work

Very quick to make my food. All came fresh and hot.

Went for my granddaughter's birthday, served quickly and without any problems, food delicious, staff friendly, restaurant very clean, definitely going again.

The table needed wiping down after people had left they were sticking and had all crumbs over them the tables are a lot clearer than before well done

Amazing experience in store. Very friendly staff and fantastic manager

Burger King is always best. They all the time give good quality service and fresh food. And they ensuring food quality

Terribly rude member of staff on the drive through. I had to keep saying "hello,hello" she then replied "yes"? Totally unacceptable service.

Shame they're trying to force everyone to use ordering screens that are a pain to use, repeatedly don't register screen presses which means it's takes multiple minutes to place an order that only takes 30 seconds to place and pay for at the counter All in all I'd say the terminals are not for for purpose

Vegan Royale is tasty. Mayo tastes like original. Always fills me up for lunch. Service has always been quick here even at lunch time. Prices are quite high but I often find a deal on the app.

You know what your getting- the large chips are too small - and hardly any frozen ice in the ice smoothy.

Good service, friendly staff, great food will be returning

Waited 20 minutes for 2 x Whopper meals. REALLY

I Really like the burger king because the quality of food is very good as well as staff also very nice .

Daniel offered an amazing service, he should get a promotion!

Such a good service would recommend to everyone. Clean tidy real good food

I normally visit the drive-thru with mixed results but I do like the food when it's right and some of the king saver items are great. Staff often seem uninterested, miserable or just plain rude. And I've had whoppers with mayo or ketchup and missing most of the salad, and just lukewarm or cold burgers. This time, I wanted to use the delivery as there was an offer for two for £12.99, ordered at 5.39PM on a Thursday. Two and a half hours later, the order still wasn't on the way when I finally managed to speak with someone to cancel. I spoke with the 'restaurant' around just under 2 hours into waiting and they let me know they had no order details of mine and there was nothing they could do (despite my order changing to preparing here and there via the app). I then spoke with Uber Eats who said it wasn't on them and told me to contact Burger King instead. I eventually found another Uber Eats line to call or whatever is on the email and they said it'd only be another 5-10 minutes, despite this being the 4th or maybe 5th driving going to 'collect' my order. Barely an apology and no offer of a voucher or anything. Awful experience - it's on me for going back despite the staff and inconsistent food, but a joke, nonetheless. I'll stick to Mcdonald's and other establishments instead.

The food is what you expect from Burger King. I think it is expensive for what it is. This restaurant was practically empty on the Sunday afternoon i was there. The decor is probably the original from when the store opened. Could do with a revamp to breath some new life into the place

Always prefer this instead of McDonald's food was nice and hot and made to order! I'm definitely coming back

It's burger king. Not expecting much

The refurb is amazing. Food is great as always. Good people and pleasant too. Love this place

Cold burger, not even luke warm. Don’t ignore the bad reviews and think I’ll give it chance like I did. First and last time. Hatfield has a really good Burger King that I’ve been to 100 times go there instead of here.

Nice place to have lunch . Wonderfull staff

I recently stopped by the Burger King in Stevenage and had a great experience. The service was fast, and the staff was friendly and efficient. My meal was fresh, hot, and tasty. The restaurant was clean and well-maintained, making it an enjoyable place for a quick bite.

I'm afraid I personally didn't like food at all except chicken fries!!

Great service amazing customer service provided staff are polite and respectful Amazing quality Overall a good service provided by the team

The food is so nice & the ambience is so good... Can send more time just for the ambience. Manger & staff are soo friendly & helpful

Serving is good, team response is great

Staff didn't care we were there, tables were messy. A charge for mayonnaise, but not for ketchup? They also refused to supply tops for the drinks cups so we couldn't take them away.

Main entrance door dirty, tables and children's highchairs have dried food stuck to them. Ordering screens broken and staff at counter not willing to take orders. Items on menu not available but you are only told this after placing and paying for your order. No Lipton's Ice Tea in drinks machine. Absolutely disgusting level of hygiene and very poor customer service with plenty of staff just milling around and doing nothing. Will never go into a Burger King again as this franchise branch obviously doesn't care about the image of the company they represent. Please avoid!

It’s a nice restaurant, good food and reasonable prices, not our first time there we are regular customers. We went yesterday, it was a hot summer day, extremely hot , boiling in the restaurant, the place was full , many kids , old people but no fans , no air conditioning, no even ventilation, all doors are shut , I asked the staff if they can open the AC but they answered we don’t have AC. It was a horrible experience due to hot weather so don’t go there in summer hot days or you will be risking your life.

Absolutely love a Burger King Angus burger. Was waiting a little longer than expected. Manager sent a message to call Stevenage restaurant as in item was no longer available. Speak to this absolutely charming funny Australian manager… literally he was amazing. Brilliant customer service but literally made our day with his amazing humour! Also thank you Robert for the delivery 💗💗

Absolutely terrible. Staff are all rude. One member of staff literally just on the phone to his mate. Can you believe it. I would never go back here again. Terrible service with cold food.

Staff polite, restaurant clean, and food was hot and quick service.

Nice environment to having meals

Such a long wait, only really interested in getting out deliveroo orders, definitely won't be going back.

waited inside at counter ... asked if possible to pay for order at counter . Female cashier said No use the machine ...I'm actually vision impaired and can't use the machine. She was very off ...she called hughie and he then said same again use machine I explained that I always use the cashier who does my order for me . Hughie said he was busy . in the end I felt very embarrassed and obviously was an inconvenience to them. I walked out . Never again will use the stevenage branch of burger king 😒

Awful 😖 never again . Staff unhelpful clearly inconvenience to them . Cued no one acknowledged me standing Waiting. I raised my voice to ask for advice . Female came over I asked her if I could pay for my order as I had started it on my phone but I then pay at cashier. She said no do it on machine I said I don't use that machine. I always start it on my phone then the cashier does it for me takes my cash. No adamant machine needed to be used. She then called hughie and he repeated the same use the machine . He also told me he was busy ... clearly I was an inconvenience. In the end I was so embarrassed I just walked out. I'm registered vision impaired and can't use the machine ...I can talk into my phone to place my order ... staff in other burger king branches always help me. Sorry but more training and awareness understanding with your please not just for people like me but for everyone.

Nice spot, came a hour after opening time. Slow service but still good. Food was warm . Maybe give drinks when the foods ready as when given before the food filled up before food even come 😂.

Daniel was very helpful and exemplary in his servicing today: my meal was swiftly made and fresh in taste

Pretty clean for a burger king. Quick wait time. Burgers were as usual. Nothing else to say

Terrible customer service. Won’t be going back.

Excellent service . Very Friendly staff

Wonderful place, very clean and excellent staff and service.

Food was hot and fresh would recommend