Burger King in Stevenage

Went for my granddaughter's birthday, served quickly and without any problems, food delicious, staff friendly, restaurant very clean, definitely going again.

The table needed wiping down after people had left they were sticking and had all crumbs over them the tables are a lot clearer than before well done

Amazing experience in store. Very friendly staff and fantastic manager

Burger King is always best. They all the time give good quality service and fresh food. And they ensuring food quality

Terribly rude member of staff on the drive through. I had to keep saying "hello,hello" she then replied "yes"? Totally unacceptable service.

Shame they're trying to force everyone to use ordering screens that are a pain to use, repeatedly don't register screen presses which means it's takes multiple minutes to place an order that only takes 30 seconds to place and pay for at the counter All in all I'd say the terminals are not for for purpose

Quite busy for a change! Seem to have more staff now which is good. Sadly an obsession with getting people to order on the self serve terminals. Couldn't get the same order on the self serve terminal as on the App so had to use both! Had to then goto the till to get my discount! Menu is now not displayed on the over head screens which is very annoying and they also clear your order as being ready as soon as it comes onto the collection screen, absute nightmare for people like myself who are hard of hearing. Freestyle drinks were flat and warm but food was good.

Vegan Royale is tasty. Mayo tastes like original. Always fills me up for lunch. Service has always been quick here even at lunch time. Prices are quite high but I often find a deal on the app.

You know what your getting- the large chips are too small - and hardly any frozen ice in the ice smoothy.

Good service, friendly staff, great food will be returning

Waited 20 minutes for 2 x Whopper meals. REALLY

I Really like the burger king because the quality of food is very good as well as staff also very nice .

Daniel offered an amazing service, he should get a promotion!

Such a good service would recommend to everyone. Clean tidy real good food

I normally visit the drive-thru with mixed results but I do like the food when it's right and some of the king saver items are great. Staff often seem uninterested, miserable or just plain rude. And I've had whoppers with mayo or ketchup and missing most of the salad, and just lukewarm or cold burgers. This time, I wanted to use the delivery as there was an offer for two for £12.99, ordered at 5.39PM on a Thursday. Two and a half hours later, the order still wasn't on the way when I finally managed to speak with someone to cancel. I spoke with the 'restaurant' around just under 2 hours into waiting and they let me know they had no order details of mine and there was nothing they could do (despite my order changing to preparing here and there via the app). I then spoke with Uber Eats who said it wasn't on them and told me to contact Burger King instead. I eventually found another Uber Eats line to call or whatever is on the email and they said it'd only be another 5-10 minutes, despite this being the 4th or maybe 5th driving going to 'collect' my order. Barely an apology and no offer of a voucher or anything. Awful experience - it's on me for going back despite the staff and inconsistent food, but a joke, nonetheless. I'll stick to Mcdonald's and other establishments instead.

The food is what you expect from Burger King. I think it is expensive for what it is. This restaurant was practically empty on the Sunday afternoon i was there. The decor is probably the original from when the store opened. Could do with a revamp to breath some new life into the place

The refurb is amazing. Food is great as always. Good people and pleasant too. Love this place

Always prefer this instead of McDonald's food was nice and hot and made to order! I'm definitely coming back

It's burger king. Not expecting much

Cold burger, not even luke warm. Don’t ignore the bad reviews and think I’ll give it chance like I did. First and last time. Hatfield has a really good Burger King that I’ve been to 100 times go there instead of here.

Nice place to have lunch . Wonderfull staff

I recently stopped by the Burger King in Stevenage and had a great experience. The service was fast, and the staff was friendly and efficient. My meal was fresh, hot, and tasty. The restaurant was clean and well-maintained, making it an enjoyable place for a quick bite.

I'm afraid I personally didn't like food at all except chicken fries!!

Great service amazing customer service provided staff are polite and respectful Amazing quality Overall a good service provided by the team

Serving is good, team response is great

The food is so nice & the ambience is so good... Can send more time just for the ambience. Manger & staff are soo friendly & helpful

Staff didn't care we were there, tables were messy. A charge for mayonnaise, but not for ketchup? They also refused to supply tops for the drinks cups so we couldn't take them away.

Main entrance door dirty, tables and children's highchairs have dried food stuck to them. Ordering screens broken and staff at counter not willing to take orders. Items on menu not available but you are only told this after placing and paying for your order. No Lipton's Ice Tea in drinks machine. Absolutely disgusting level of hygiene and very poor customer service with plenty of staff just milling around and doing nothing. Will never go into a Burger King again as this franchise branch obviously doesn't care about the image of the company they represent. Please avoid!

It’s a nice restaurant, good food and reasonable prices, not our first time there we are regular customers. We went yesterday, it was a hot summer day, extremely hot , boiling in the restaurant, the place was full , many kids , old people but no fans , no air conditioning, no even ventilation, all doors are shut , I asked the staff if they can open the AC but they answered we don’t have AC. It was a horrible experience due to hot weather so don’t go there in summer hot days or you will be risking your life.

Absolutely love a Burger King Angus burger. Was waiting a little longer than expected. Manager sent a message to call Stevenage restaurant as in item was no longer available. Speak to this absolutely charming funny Australian manager… literally he was amazing. Brilliant customer service but literally made our day with his amazing humour! Also thank you Robert for the delivery 💗💗

Nice environment to having meals

Absolutely terrible. Staff are all rude. One member of staff literally just on the phone to his mate. Can you believe it. I would never go back here again. Terrible service with cold food.

Staff polite, restaurant clean, and food was hot and quick service.

Such a long wait, only really interested in getting out deliveroo orders, definitely won't be going back.

Nice spot, came a hour after opening time. Slow service but still good. Food was warm . Maybe give drinks when the foods ready as when given before the food filled up before food even come 😂.

Awful 😖 never again . Staff unhelpful clearly inconvenience to them . Cued no one acknowledged me standing Waiting. I raised my voice to ask for advice . Female came over I asked her if I could pay for my order as I had started it on my phone but I then pay at cashier. She said no do it on machine I said I don't use that machine. I always start it on my phone then the cashier does it for me takes my cash. No adamant machine needed to be used. She then called hughie and he repeated the same use the machine . He also told me he was busy ... clearly I was an inconvenience. In the end I was so embarrassed I just walked out. I'm registered vision impaired and can't use the machine ...I can talk into my phone to place my order ... staff in other burger king branches always help me. Sorry but more training and awareness understanding with your please not just for people like me but for everyone.

waited inside at counter ... asked if possible to pay for order at counter . Female cashier said No use the machine ...I'm actually vision impaired and can't use the machine. She was very off ...she called hughie and he then said same again use machine I explained that I always use the cashier who does my order for me . Hughie said he was busy . in the end I felt very embarrassed and obviously was an inconvenience to them. I walked out . Never again will use the stevenage branch of burger king 😒

Pretty clean for a burger king. Quick wait time. Burgers were as usual. Nothing else to say

Daniel was very helpful and exemplary in his servicing today: my meal was swiftly made and fresh in taste

Terrible customer service. Won’t be going back.

Excellent service . Very Friendly staff

Wonderful place, very clean and excellent staff and service.

Food was hot and fresh would recommend

Stevenage Burger King has gone downhill the drinks machine because so many different flavours comes out one spout it tastes horrible, very empty gor school holidays also

This BK has been on the Roaring Meg for as long as I can remember. Quick service, no issues, food cooked well. All in all, a decent BK

Brilliant service, very quick and efficient. Food was lovely especially the Chilli Jam Halloumi burger!! Lovely meal.

Staff were great but customers were rude.

Very Good service, food was given to me very quickly and the staff was very friendly to me would recommend coming here

Always a pleasant experience at Burger King. Kind and attentive staff, quick service and good tasting food.

Quick service and probably the nicest Burger King I’ve been to!! So much cleaner and the music is the perfect volume compared to the other’s. Will def visit again ! 😍

Quick service and hot fresh burgers. Placed my order, staff very friendly and attentive. Needed a hunger fix and was sorted out. Thanks burger king

There was only one customer other than us at Burger King and they preferred to eat outside, which we went to in the afternoon on 01July2024. My wife and I bought 2 Whoper menus and paid an extra 1 pound each for a large fry. We were shocked when we saw the potatoes coming! We specifically asked the employee if this was a big potato and he showed us the big package and did nothing. I've never seen such nonsense, it was like a comedy. We tried Burger King for the first time after a long time, but we regretted it. We also chose to eat in but they gave us a take away package. There was a garbage disposal bin in the corner where we sat so that it would be next to the window, there was a bad smell and ants filled the garbage. The toilets are equally dirty and obviously not cleaned carefully. We understood better why the shop was empty. Never again!!!

Bad service. Unprepared, rude employees, terrible delivery service. I don't recommend ordering via app for thirty minutes of waiting. There is no specialized manager.

Really good stuff loved the atmosphere happy place to go

Soo rude staff Don’t go there Bad management

Excellent service by the Lady on Drive-thru •Service was Quick and Hot 🔥 Food• Probabily best Burger king •

Quick service with warm welcoming smile • Food was Hot 🔥 and Tasty

Friendly staff and probably the best Burger I believe .thanks guys

Is the only bk locally I'll eat at as the Letchworth one is grim.

I had lovely burger and chips with a tea. Smashing.

Excellent service last night from 'Alexis' polite, efficient and an asset to the company. Well done

Excellent experience eating here!

Very slow service, one man waited 40 minutes. Barely got any chips for my son Bartholomew. THIS IS FAST FOOD NOT SLOW FOOD!!!! #WAP 🙏🏻🤦🏻‍♀️

Food was nice! As you’d expect from A Burger King.

Had a great time here, the service was great especially Daniel such a nice guy. The place was super clean and the service was very quite will definitely be coming again

Very nice hospitality by Waheed

Good food and well trained staff. Had a nice experience

Here , the quality of food and the way of treating customers by staff is too good . I just like to visit again and again. And the dine in is clean and well .i like to refer to my friends also to visit here . Appreciated.

Went to Stevenage on a course the burger king outlet was looking great service was good staff were friendly and the eating area was clean and tidy

Friendly staff and the burgers are freshly made.

Staff was soo quick The food was very tasty nd excellent service Very very much satisfied😌

Visited this afternoon, pleasant atmosphere, friendly and helpful staff plenty of parking

Unfortunately the restaurant always looks unclean the food was Luke warm bit after being in hospital it was just food 😕

Visited Burger King tonight. I was served by a really friendly girl called kelly. She was so helpful with answering my queries on allergens that I have to be careful with, I really appreciated how patient she was and the time she gave me. The food was great!

'Sorry I forgot your order' was what my wife got from this imcompetent establishment. Pregnant wife waited 30mins in her car to be told that we forgot about your order. It was only when the lady was serving another car that my wife called her over to ask about the order.

Never get everything you order. Order is normally messed up. Four times now we've ended up with something missing or something completely wrong. Not worth going there. Think this was the last time we're ordering there. If you do make sure you check your order once you get it.

Disabled toilet red cord tied, slip hazards, blood on toilet floors, multiple health and safety issues.

I have not been in burger king for a while but today it was a great day to get back to it!!! This lovely lady working there made the experience even better by helping me out use the app and save some cash while enjoying their delicious food!!!! Will definitely be back soon :). Thank you so much for making my day!!!

Burgers so much better than the other big chain. Plenty of choice of drinks, not as noisy as others either. Great place to have lunch and chill.

Good quality and friendly staff

Other than having to wait almost 10mins for our order, the food was fine. It's just a shame that priority seems to be made for drive through and deliveries as apposed to the customer standing in store.

deeply upset, while ordering the worker couldn’t hear me when i was ordering anc didn’t remember my spicy mayo yet i payed for it , ordered onion rings for me instead of cheese bites and was laughing at me while i was correcting him and forget to give me straws!, the service was terrible but the food was lovely

We came through the drive through on Saturday they had lots of staff and was very efficient. There was a football match so they were prepared.

Nice to see good quality fries 🍟. Whopper burger delicious as usual

The flame grilled burgers and the diverse menu option available for the customers are very popular The atmosphere and the quality of service is really great Would love to come by whenever we pass through overall experience was really amazing.

Food was hot and fresh, must be thanks to new management bringing the best out of the staff. Much improved since last time. Thanks Daniel

Staff was friendly and food was hot and fresh

Restaurant was not warm, food was OK.

Staff used to be rude and get orders wrong, restaurant was dirty. New management have really turned this place around with better staff and the restaurant looks great. New self service machines installed. Keep up the good work mates.

Daniel the manager runs a tight ship and there has been an improvement from previous management team

Went there at 9.30 pm tonight, stood at the counter for 15 minutes like a lemon, they didn't even acknowledge I was there so I walked out

Good BK. Service pretty quick, but menu confusing

Fresh and hot food , very good service Nice place to eat

Will most likely get your order wrong or if you order a milkshake only one worker knows how to use the machine so you have to wait for 30 mins

Food good. Everything else typical BK experience so slow service, untidy/clean restaurant, either cold or hot in summer. Strangely you cannot buy a ham or cheese burger! They only sell meals and not individual items. Madness. Update latest visit even food was poor, awful dirty disgusting place. Staff disrespectful. Avoid

Tables dirty mot been cleaned Order was wrong . Staff not friendly Shocking Toilets smelly and don’t look clean Would not recommend this Burger King

It was ok. But my main complaint is that although we paid for soft drinks (bottomless), they tasted like medicine or watered down fizzy drink. Wasn't expecting this from a huge brand like Burger king. Either fix the machine, change your policy or don't serve them if you are charging customers for them.

Very friendly staff and nice food

Bloody ridiculous that they don’t put the heating on in the restaurant area. Despite trying to wolf my food down as I was freezing, it had gone cold before I’d even gotten half way. Entirely unpleasant experience.

food was cooked to order so was hot and fresh. Restaurant is tired, toilets are old and dirty