KFC Southport - Eastbank Street in Sefton

Visited this KFC after its recent refurb. Good food and quick service however the r restaurant is badly let down by lack of cleaning. Tables littered with the remains of other people’s meals, bin area covered in gravy. No one cleaning.

Nice staff. I got 2 chips, even though I only asked for 1.

The service was reasonable, the resteraunt was like a draughty unwelcoming stop gap and the food was dreadful. This is not your normal KFC. I bought a burger meal and it wasn't good. The same meal from another KFC in Southport was perfect.

Ordered coleslaw but got three graves and no coleslaw. Drove 8miles to get food very very disappointed

Fast service and good quality food 👍

Good is good as usual from KFC but during busy times you'll have to weave your way through Deliveroo corner past the delivery drivers to get to your food!

They seem to attract the odd miscreant in the evenings. Also, if using the gents toilets may I suggest bringing a small inflatable dingy with you in order to cross the lake that is forming along the floor (maybe they should share the secret of how they make their own water features with the people currently watching the Aral Sea disappear).

All tables were dirty floors were sticky and covered in rubbish!

The place was disgusting! Rubbish all over the floor, all the tables were sticky , no sight of a cleaner anywhere! We walked out and complained to the security guard on the door and he also agreed that the place is disgusting and that he's told the staff several times before!

Fast service, toilets for customers and a disabled one ( has that annoying blue light ). Store is very clean but a little dim needs more light .

I loved the view.. sitting at the corner, looking at sea, I feel I am sitting at seaview karachi KfC..

Great location plenty of tables , good service reasonable prices. Only criticism would be tables and floors are neglected in terms of hygiene and good clearing. Other rival firms seem to have designated hygiene member of staff hovering round the food hall, KFC staff from behind the counter clean the store when they get time.

Delivery Wrong food came and had to put it in bin. Rang restaurant and they where very unhappy helpful Will never buy from here again

Went in about 4 pm , there were two delivery drivers in front of me who took their orders quickly. My food came quickly and was served by a friendly member of staff - well done everyone 👏

I came with a group of friends because we decided to go around Southport to get a bite to eat and the food served was really nice I rated this 4 stars because I didn't find it the easiest to communicate one of the staff on one of the registers

Not been in KFC for a good while. Disappointing first they forgot part of order gave a drink not ordered left this. Chicken not hot. Wife had salad very bland and half left. Afraid won't be going again soon.

Had to wait 20 minutes for my mash, just to find out there is none. Food was mediocre, and i never got my gravy.

Very dirty inside especially the toilets

Very clean and comfortable. Good service

Good food served quickly and efficiently lots of tables only problem was food wasn't hot

Had to claim money back from just eat it took 10 days for a refund of nearly 30 pounds for a delivery that never arrived

Delivered the wrong order.no bottle of coke, total wrong chicken that was ordered. I phoned and after a while of ringing the phone got cut off. I continued and it just rang and no one answered, even though people are working there. Disgrace no customer service..I even tipped the driver who delivered..when I went outside he was well gone..will be writing to management now..

Always been great when been in for food But not this only was waiting outside for a friend did not go in

Just Eat delivery guy stole our food! When we called KFC to see what’s going on? The receiver who worked here said “the Just Eat drivers often steal the orders!” Yet they still accept Just Eat??

Delivery driver stole my order. I’ve called the restaurant, emailed just eat twice and not heard anything back. Order at your own risk.

Tasty but very often dirty in the middle

Great KFC with friendly staff. Chicken really good hot and tasty

Chips were amazing! Good on KFC!

There were food scraps on the table and chairs. Hygiene is not good, why are there no staff to clean it?

I've been here quite a few times recently and usually it is very good! Sometimes a bit dirty with tables not cleared of trash but good food.

I ordered 10 pieces Hot wings, but all the Hot Wings is smaller than other KFC’s and there is one missed and I got 9 pieces!

Disgusting Place .Dirty Tables .Stinking Disabled Toilets

As with all KFCs the service is poor but the food is normally on point.

Usual KFC food tastes great as expected. This restaurant though is geared mainly for uber eats or Just eat. If you walk in it can take up to 15 minutes before staff notice you need serving and your order will probably be 50th in line so be prepared to wait.

Super slow 🐌 service with not much of a smile but the food was average and warm.

Loads of staff standing around loads of dirty table and toilets need a good clean shame on u kfc

Food was good, but staff are very busy,

We ordered family feast 6 pcs with beans and coleslaw and Pepsi max to dine in But there is no paper plate cup for drink and no spoon for beans coleslaw given

Pathetic service had to go back to counter three times for my change! 🤔

Didn't go in had to wait with the car as there is no parking close by. Wanted to use OceanPlaza, but again, they turned off the app. The app is there for a reason. Will try again soon if the app has been switched off again. I will consider taking the app off my phone as it is pointless.

Bad initial service and food not good which resulted in illness 🤒

Beyond a joke waiting over 2 hours for my order nothing the store claims it has left and I have to contact just eat which I can't do till tomorrow. What a joke

So if your ordering from just eat , I saw a delivery driver wait 25 mins trying to get multiple orders meaning your food is cold when you get it . Second we waited at an empty counter for 10 mins just to be served

Food was barely warm. Small portions of fries.

Avoid at all costs .Manager seems to be on drugs ,didn't have a clue .

Food was fantastic. Staffed seemed very busy and only a couple of them. One more staff would have made service a lot faster. Security did well, clearly an issue with kids in this establishment. Not nice when eating food and hearing swering with little ones. Food was fantastic, fresh and hot. Staff worked well clearly under a lot of pressure.

Food ok, just had a portion of fries. But waited over 10 minutes for it ! Seriously, the clue is in the name, fast food. I can appreciate delays when busy but place was really quiet. Was ignored for a few minutes before even getting served at the counter (cash payment). STOP prioritising courier orders and serve the people in front of you !

Gruesome!!! Restaurant is dirty, food all over the floor and bins overflowing. Family bucket ordered, ALL DRUMSTICKS. Complained to the shift manager who was less use than the handwipes, apparently they only had DRUMSTICKS and wings available. No hand wipes. Using packs of the toilet towels to give out as hand tissue. No mayo. Server could barely speak, no idea what language he was speaking but found it frustrating that he clearly had no idea how to take the order. Overall a very poor experience and a store to avoid. Most definitely one to avoid!

Got a delivery and 12 pieces of chicken had been cooked in burnt oil which ruined the chicken's coating. Also supposed to come with 4 large gravys and they came with 4 small. Not good enough.

As kfc is one of my best go to fast food restaurants this really disheartens me to say my experience as kfc southport eastbank street today massively below expectations, my whole food experience was freezing cold i may aswell took my chances at a lower grade restaurant. Very disappointed 😞

Ordered on 5/01/2023 at 5.04 pm food never arrived total scamming going on there i am making an official complaint about this very ill at home so to be scammed by them made it worse they need to restaff this dirty horrible hole

Very scruffy looking inside litter everywhere tables uncleared plus the lad prepping food looked in need of a good wash and shave

Sorry, I didn't go in to eat, I met someone there. Security officer was so polite and Atmosphere was good. Thankyou.

Ordered 3 meals via deliveroo, only 2 arrived. In a nutshell we needed to re order and re pay another delivery or go and collect ourselves. No refund available . Disgusting service .Will not use again.

Wouldn't advise anybody to order from here I have waited and hour and haven't received anything I spent 41 pound now I have to wait 5 to 7 days for refund because of there mistake so everybody please take note theses will Rob you blind and your driver will drive away from you wost kfc ever nobody order from here they will rob you and say nothing they can do

Given wrong order food very bland and not very warm.......

No tea available, I said why don't you send someone to tesco next door, burger was cold as the fries..not a very good visit..we only really went in for a cuppa.. won't be in a hurry to go back..15 minutes wait to boot..

Chips were cold , tables dirty otherwise alright

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What can I say about a KFC? the food is to their standard so you wouldn't be disappointed. I have witnessed some people waiting a very long to get their orders but u don't usually have a problem. There's plenty of seating so normally I find a seat that isn't too close to anyone else

Order incorrect and chicken legs undercooked

Service was absolutely terrible..We waited 15 minutes to learn that our food was left on the countertop to go cold so I refused to accept it (as the food had been sat there for 10 minutes).. Then of course we had to wait for it all to be prepared again.. To many staff and lots of confusion 👎

But young staff could do with more training. Those packing hadn't passed on to till staff that items weren't available thus my order number didn't go through or even appear on screen. Waited a while before realising. At least was offered an alternative item but even at quieter moments they stood behind counter not doing anything when restaurant bins needed emptying. One lad did eventually do them but whether he had to be told or just saw the bags piling up on top of the bin I don't know. Maybe you have to be designated cleaning staff to bother but tables did start to be cleaned between customers while we were there so someone woke up. It was fairly quiet while we were there. Don't know how they'd cope after fireworks night ended.

So many items missing from the order it can’t have been an oversight. No job so simple it can’t be fook’d up.

Nice food funky smell in toilet

I would have love to get the two meals that I have payed for... left the counter in a hurry to get the train 4 guys managed to put 1 meal in the take away bag but had enough time to track a few jokes around instead of double-checking our order Well done mate !

Nice food would definitely recommend if your having a night out in Southport

Absolutely appalling, it was filthy, no-one was doing any cleaning, there were tables with food all over them and the floor was also covered, there was a prawn sandwich left in the window and it was still there an hour later even though the state of the place was brought to the attention of a member of staff who thought it was funny! I have never visited any where like it! I will not be returning.

Food was reasonable, but had to point out to the staff that both bins were full and had food/bags ect., on top of them, and that there was food and rubbish on pretty much every table and all over the floor!! It really was bad!! Disgraceful, intact. The member of staff I spoke to had previously been doing a crossword in a newspaper before I spoke to her, so hardly rushed off her feet. Very poor for any business, but particularly poor for an international food outlet.

Needs to smarten it self up and get some staff that look like they enjoy working there

Always enjoy spending lunchtimes here. Yummy food and happy, accommodating staff. Can’t complain about anything

Preturi bune, mâncare și servire ok

You know that they do and this branch was clean and tidy with friendly staff

Just been there the place is shocking dirty I understand it's busy but so is McDonald's and bcoz they have more staff it's not as messy it was so bad that it put me off my floor n ver again

Security guard wasn't very nice and the staff looked happy serving us. The food was tasty but did feel like it has been resting for time

Food cold, missing hot wings… for £19+ very disappointing… will not be recommending or ordering again.

One star until people with disabilities and they're accommodations are heard.

Chicken felt greasy compared to other KFC I've had recently. All 4 pieces were the boney bits, no leg included. No ketchup or mayo available only BBQ sauce. No towelette provided. My paper bag was all scrunched, like it was already used. It also had a hole in the bottom. All in all, a less than optimal experience. I probably won't be using that branch of KFC again.

Not best experience ordered on led screen and put table service was sitting there waiting and nothing comes so went to counter and was sat there and they said didn't come on screen and you have put in twice on led screen

It's large, clean and unlike most KFC's you feel safe eating inside

Ideal stop off for a bite to eat.

We ordered from KFC for our children via deliveroo and there was so much of our order missing .... We ordered 2 trilogy box meals - both burgers were missing. Both of the chicken fillet strip portions were missing 1 portion of fries missing 1 drink missing Both sides missing We also ordered 3 popcorn chicken meals. 1 popcorn chicken was missing. KFC's response .... you have to call Deliveroo, it was their fault. I have to wonder how it can be Deliveroo's problem when it is KFC who cooked the order, packed it and handed it to the driver. Never ever again.

went to KFC today (2pm) and security told me i wasn’t allowed to eat inside because i was under 18, had to go outside to eat in the cold :/

Cold chips, no napkins,no milk with the tea, no BBQ sauce. Best of all no fork to eat the salad bowl with. Then to top it all had to ask a staff member how I get in the toilet. She kindly said she would buzz me through. Then my wife went and this time she called across to a staff member to do it, in front of other customers? Very embarrassing. Amazed I didn't get searched on way out in case I'd nicked a loo roll. Won't be back!

Ordered through Uber eats, order was wrong. Diane in store was very unhelpful when we called to sort it. The food we did have was cold even though it had apparently been just made and took just 2 mins to deliver

I actually choked on my food, and it took ages before someone came to see if I was ok, they didn't even provide first aid.

My last experience was very disappointing. I bought a cappachinno but had to get a refund because it tasted bludy awful without sugar. I find it such a disgrace they couldnt even provide something so simple as a spoon/sachet of sugar!!! Customer service wasn't gt8 either. Will go over th road to Costa in future

A good example of a KFC. Better than average chicken. Always worth a visit.

Shocking completely ignored with money in my hand waiting to order food. To much emphasis on sorting out the deliveroo driver's. Walked out & they didn't even notice us 🙄

Been twice and both time not allowed in. First time delivery only, second time informed waiting for Security but only one family in . What is going on ?

Ordered a meal through just eat, was delivered with missing items. Called them to ask what had happened, member of staff couldn’t have cared less and blamed just eat. Will NEVER order from here again, terrible service and not a care in the world about it either. Awful, just awful 1 star but deserved zero to be honest, shame on you KFC!!!!!!!

Absolutely fantastic meals, value prices FIVE STARS 🌟🌟🌟🌟🌟+++++

ignorant staff. waited 20 minutes for a cup of tea and a snack box . ended up missing my bus because they were so slow. a man walked in behind me and was served with a bargain bucket in 5. absolutely horrendous service. DO NOT EAT HERE!!!

Hot gravy, hot chips and chicken perfect...1st time ever all 3 😁 brilliant. Ordered the snack one with 3 different chicken styles... no photo who has time for that! Hello!

Food and service is generally ok.

I tried the food couple of times, but today was my last visit. Food always bearly hot, chips are soggy, was standing cooked for a while, you can tell. The ordering machines and entry doors are filthy, just a shame to keep the place is such a mess and do not deliver the fresh food that you only have to deep fry. Not coming back

Was an awful experience. Sent the chips back they were black inside was told it was the skins. What a load of nonsence. Didn't get an appolgie or replacement chips even the place was untidy. Definitely won't be going bk there. Disgraceful

Food order was wrong but the food was nice when it was sorted out

Ignorant staff not very helpfull at all.chicken still looked pink in the middle. We left it and left

Waited at table for delivery, after ordering on kiosk. None arrived, had to collect at counter. No sauces available, (after asking twice). No WIFI available