KFC Shirley - Stratford Road in Solihull

Yet again wings as chicken 2pice opening bag chicken floating in water so paying for in fit food again and as usual nothing will be done so never ordering again from this site and will ne sharing pictures on line

The delivery partner was courteous and cheerful

Excellent quality of food Great service from the staff

Had as a takeaway was cold no refund given either even though we complained the next morning

Had a great visit to KFC recently. The staff were really friendly and got my order out fast, which is always a plus when you're hungry! The chicken was hot, crispy, and full of flavour — exactly what you'd hope for. I grabbed some fries and gravy on the side, and they totally hit the spot. The place was clean and had a chilled vibe, so it was a nice break in the day. Sometimes you just need some good comfort food, and KFC definitely delivered. Will be back for sure!

on Time! lovely hot food! Very nice delivery driver! 👍🏼

Once you work out the pay machine ya ok Great food

A lovely driver whom was very polite delivering the food with a smile on his face

Had to wait in the drive thru for 19 minutes. When I finally received my order and was driving away, I checked and it was missing a meal. I went back to complain and was compensated with some popcorn chicken as well as my original order, as I drove away I checked and it was missing 2 large fries. I had to turn back again. Absolute joke

Wrong order, missing items poor quality

Shenita was an absolutely amazing member of staff very friendly and helpful. Massive thumbs up to this staff member!!

Firstly my delivery time was pushed back every 10mins then ny food arrives cold.... but its ok can get £3.75 back on a £15 order that is not going to be eaten... Will not order from here again.

Chicken always fresh because busy but never a long wait

Went to get a 2 piece chicken takeaway for my dad. He is recovering from major stomach surgery and had an urge for KFC. He hasn't been eating so were so happy when he asked for KFC. Wanted 2 breast but was told no - only one breast to be given. Think it depends on who you ask and I know who refused my order - shame on you - others have agreed my order in the past! Will avoid you!

It’s quick service . Fresh food even though I missed one chicken

Drink was warm and not from the fridge which was a letdown

Ordered through their drive thru, got home and noticed some of the order was missing, won’t be back!

delivery was great 👍 but my order was poor the chips are far to small for a portion

Good food, but closes at 9pm not 11pm

Food was cold and missing items so we had to go out and buy more. Another really poor delivery experience. You really need to go direct and check items in the bag when you get them. I mean it happens so often that the staff are clearly not taking care

Had it delivered. One portion of chips missing and the portion l received wasn’t even as much as a child’s portion. Really expensive as well.

Asked for no mayonaise. Came with Mayonaise on it so was inedible

incorrect order received given gravy instead of corn side

missing a portion of chips other than that all good

I've never had such bad KFC. Absolute s _ _ t. Greasy chicken, soggy chips. I can see why the other reviews are so bad. Got home and order was wrong. Will never visit there again.

A larger tower box meal missing from my order. I guess Joe Pesci was right. Awful service.

even though I said not many drumsticks in family bucket we had as last time the bucket it was almost all drumsticks!!! and yet again I received lots of drumsticks hardly a y breastfeeding at all . feels like as its a delivery they take no notice of feedback or requests

Love KFC. They kindly gave just drumsticks when I asked for leg if possible. Worth asking, as many people prefer breast. I would have been happy with thighs too.

Didn’t even get my order, said delivered but not to me!!!!!!

The order was not complete , we ordered meals which should have included fries sadly all we got was chicken and drinks . Utter disgrace.. This cost thirty pound and we got a meal worth ten really bad

The food was excellent we really enjoyed it

Was missing half the meal and what we did receive was undercooked and raw. Would not recommend to anyone unless you want a trip to the bathroom.

Last time I had kfc it was terrible. I was really surprised how good the food was

The food was so cold I can’t believe how bad it was .

I didn’t receive my order! Trying to get a refund for this is IMPOSSIBLE! No way of communicating with just eat about it

from time of pick message till I had food delivered was 40 mins for a 1.5 mile journey. food totally cold outrageous

All was fine except the food was cold

Overpriced for what it is and the bucket falling to bits as chicken was overly greasing to norm.

order was not delivered no attempt o phone or ring the bell . No refund given appalling service.

Quick delivery all food still warm

Missing items from the food and waited an hour longer than expected delivery time.

They offer a variety of catering options from chicken to wings, burgers. Whether you're planning a meeting, lunch break, or special gathering, they got something to satisfy everyone. They are quick and attentive, helped us to bring food to the car. Most important thing is the hot delicious food. Yumm

Waited about 30 mins for a 3 piece

Delivery driver left food on top of wheelie bin outside in the freezing cold and did not bother to ring to inform us that he had delivered it. It was only when I checked the app for an update and it said that it had been delivered 10 mins prior that I knew to go downstairs and look for it, only to find it outside in minus temperatures. Food was therefore left to go cold.

Great food, arrived on time, hot food delivered. Thank you it was great

I sent a message to company via the link that our drink didn’t come and chips were soggy and cold I was meant to get an email within 24 hour time frame nothing happened? Please can I have a refund for my drink at least not happy that it wasn’t delivered with our food.

It's beyond expensive for the size of food you get now and it's always cold or dry. Just don't bother.

As expected of KFC. Too busy at the counter with uber drivers collecting and drive through orders .waited ages to just be served

Incorrect items and missing items

I've had no trouble ordering my food very good service

Food was honestly disgusting, greasy! Cold! and thankfully only a few chips in the bag as they were so greasy and soggy. It all went in the bin! Didn’t realise I could have added a picture as would have loved to share with the public. AVOID at all costs.

Was quoted a delivery time of 35-55mins, but the time kept changing on the app, so by the time our food arrived we had waited 1hr 40mins and the food was luke warm, which is really unacceptable.

Really disappointed with the delivery time and service horrible customer service

Missing items - 2x mini fillet and 1x regular fries was missing from the order

no fault of the driver, I am guessing restaurant was busy. other than being late (delivery time kept getting changed) food was hot and tasty

Wouldn’t go as far to say 1 star waited 3 hours and the food was stone cold I contacted kfc they told me my food was sat there for a hour waiting for the delivery driver

The food was cold when it got here and the gravy was an extremely watery substance.

Rinda, Kirk, Julie and xmna lovely staff!!!! They are very pleasant makes a nice atmosphere:).

Delivery fine. The food was not.

Lovely food and overall nice place for some lunch. However toilets were absolutely disgusting, time and time again I've gone to those toilets to be greeted with sick in the sink and wee everywhere!

long wait and chips were missing

Food arrived nearly an HOUR late and it was freezing cold - incredibly disappointed with just how poor this service is. Refund required.

Absolutely shocking items were missing not happy

Delicious food, delivered on time with care.

Driver was excellent great service thank you all at KFC Shirley.

Meat was dry coating was soggy and cold

quick delivery, nice polite driver 👌🏼

Used the drive through to grab some food. Staff were pleasant with great service. The food tasted fresh and was hot.

Martin was absolutely lovely, very good service and very accommodating. Thank you had a wonderful meal

Ask for white cookies send milk

food cold not what was ordered and couldn't contact restaurant to complain

£10 for a kids box meal, the food was awful, portions are a joke, never again.

Food was wrong ,poor quality , terrible value for money

Freezing cold inside, it's October and air con on. Did complain but did nothing to sort it. Kids was freezing and I was blue x

Never had an issue with this restaurant, I tend to order ahead on the app and when I arrive, the restaurant is clean, staff are friendly, they put the fast in fast food when I arrive and the food always comes out hot and well presented.

Food wasn’t hot just warm and missing cans of Pepsi

Half my food didn’t come so yeah

Zak is the greatest manager I’ve come across after all the kfc stores i have ordered at, I love his attitude. And this store has the best food I’ve ever had in my life

Nice service friendly manager served me Zak lovely taste and speedy

The food was cold and dry the fries were so old could not even eat I of them . Not good at all so disappointed.

The worst I’ve ever ordered half of it was missing !!! Joke!!!

Best KFC I had!!!! The place was immaculately clean,very friendly staff .

Probably the nicest and cleanest KFC I been too. Order arrived quickly. Food was hot and fresh. Very clean even the toilets. Friendly staff also

no chips when paid for and cold food

Pathetic half order missing and 45 mins late!!

Sent wrong food refused to exchange

This time I’ve been really disappointed. I had a large gravy missing, the whole reason for me ordering this was because of that gravy. The chips were cold and wet.. I know they get steamy in transit but they were worst this time. The chicken felt very low quality this time, wings were full of blood, the thighs had some weird grown round stuff under the skin, and loads of hanging fat, really weird, very disappointing

Hardly any body in the shop and menu is quite difficult to follow. Food was done

Chips missing from order and didn’t send beans

The food was so greasy that the fat leaked through the bucket and into the bag which then split at the bottom and pure grease was pouring out. Obviously, the food was put straight into the bucket from the fryer without being drained first. The food tasted ok, but was really put off by the amount of grease. Also we ordered popcorn chicken, but this was missing. Very poor altogether really. We normally love KFC, but this was certainly not good experience - has really put us off.

Always come here was quite busy and they looked very understaffed was a bit of a wait for my food but the tall man with the glasses and the lady with the scarf and glasses helped I didn’t catch there names but they were apologetic and got my food to me as fast as they could Lovely staff big up Shirley!!! Amazing food also (ps some of the other customers were quite unfair so good on the staff)

Chicken portion was burnt, very small portion which consisted of the chicken spine , all bone and tiny amount of meat. Coating was burnt and not edible. Very disappointed and will not be using KFC again

Delivery came without chips. How hard is it to pack a simple order?!

Always forgetting items, like today they forgot to send a can of tango, last time they forgot one of the burgers, not so happy being always surprised that something from my order is missing.

Came away with a £60 parking fine for the privilege having lunch with an old friend. Not a sign in sight. You have been warned. Shout out to M! (KFC Employee that i dont want to get in trouble) Rang and spoke to M and M sorted the fine for me. Thanks M

Went there at 10.40pm on a Sunday night. Couldn't order a mega grave box as no chicken !. Offered burgers of chicken strips. No offer to do some and wait. So KFC with no finger licking chicken available. Staff clearly didn't give a toss.

No sauces included and items missing

Amazing service staff were very friendly especially man at drive thru food was great as always

Very quick delivery from the time I ordered food was still hot and tasted great!

Disappointing!Food delivered cold. Burger, fries &beans(beans usually are so hot they burn).Ordered a few times from here recently & have no complaints.Moist chicken & tasty, what youd expect from a takeaway that prides themselves with chicken. However, zinger burgers rock hard (brittle) obviously been sitting around hence overcooked.Paid extra for supercharger sauce..was non existent.Overall, disgusting burgers £30 down the drain. Apparently as delivery on time JE implied couldnt be cold??