KFC Shirley - Stratford Road in Solihull

Pathetic half order missing and 45 mins late!!

no chips when paid for and cold food

Sent wrong food refused to exchange

This time I’ve been really disappointed. I had a large gravy missing, the whole reason for me ordering this was because of that gravy. The chips were cold and wet.. I know they get steamy in transit but they were worst this time. The chicken felt very low quality this time, wings were full of blood, the thighs had some weird grown round stuff under the skin, and loads of hanging fat, really weird, very disappointing

Hardly any body in the shop and menu is quite difficult to follow. Food was done

Chips missing from order and didn’t send beans

The food was so greasy that the fat leaked through the bucket and into the bag which then split at the bottom and pure grease was pouring out. Obviously, the food was put straight into the bucket from the fryer without being drained first. The food tasted ok, but was really put off by the amount of grease. Also we ordered popcorn chicken, but this was missing. Very poor altogether really. We normally love KFC, but this was certainly not good experience - has really put us off.

Chicken portion was burnt, very small portion which consisted of the chicken spine , all bone and tiny amount of meat. Coating was burnt and not edible. Very disappointed and will not be using KFC again

Always come here was quite busy and they looked very understaffed was a bit of a wait for my food but the tall man with the glasses and the lady with the scarf and glasses helped I didn’t catch there names but they were apologetic and got my food to me as fast as they could Lovely staff big up Shirley!!! Amazing food also (ps some of the other customers were quite unfair so good on the staff)

Delivery came without chips. How hard is it to pack a simple order?!

Always forgetting items, like today they forgot to send a can of tango, last time they forgot one of the burgers, not so happy being always surprised that something from my order is missing.

Came away with a £60 parking fine for the privilege having lunch with an old friend. Not a sign in sight. You have been warned. Shout out to M! (KFC Employee that i dont want to get in trouble) Rang and spoke to M and M sorted the fine for me. Thanks M

Went there at 10.40pm on a Sunday night. Couldn't order a mega grave box as no chicken !. Offered burgers of chicken strips. No offer to do some and wait. So KFC with no finger licking chicken available. Staff clearly didn't give a toss.

No sauces included and items missing

Amazing service staff were very friendly especially man at drive thru food was great as always

Very quick delivery from the time I ordered food was still hot and tasted great!

Disappointing!Food delivered cold. Burger, fries &beans(beans usually are so hot they burn).Ordered a few times from here recently & have no complaints.Moist chicken & tasty, what youd expect from a takeaway that prides themselves with chicken. However, zinger burgers rock hard (brittle) obviously been sitting around hence overcooked.Paid extra for supercharger sauce..was non existent.Overall, disgusting burgers £30 down the drain. Apparently as delivery on time JE implied couldnt be cold??

If you're going to eat in, expect to wait!!!! Online orders such as uber, etc, are given priority. Shocking! They don't take orders at the till. You can only order via a kiosk rather than talk to a human being!

Tasty, rather quiet in the afternoon. Food is good. Good to visit.

ordered food and half of it was missing my whole meal was missing and then when i called kfc they were not answering i rang about 15 times i’ve had night of them they need to sort them selves out.

I ordered the food for 5:30, it came at 6:15. But it was hot and delicious so worth the wait

Wrong food sent. Food that did arrived was cold

The order is so quick, thank you very much.

the man delivering was lovely - even asked how my day was. had a smile on his face and all great guy

The order was in complete so not happy

Food delivery was good. Hot and very tasty. Will order again.

The order was delivered on time Shane I could only eat 1/2 of it due to you sending the wrong wrap

Received excellent customer service today from Mahmoud.

I do not want to eat halal chicken . Do you sell uk chicken that is NOT Halal. I can't find the answer

Staff did not want to serve. Standing around chatting. Chips were cold burger was disappointed. The toilets was filthy. Will not go again.

Usual KFC menu just found the chips although they tasted nice the portion size was very small so mot value for money.

Fast and friendly service, staff very polite and attentive

Delicious and loads of it too. Very tasty as always

Yet again, missing items in my order. They're as bad as McDonald's. Talking of which, the food from McDonald's is better and that's saying something. Those KFC Soggy skin on chips end up in the bin.. dreadful! And have you noticed how all the portions are getting smaller while the prices are going through the roof? Remember the days that there used to be long queues in the drive through? Not anymore.....telling you something KFC.....days are numbered!

Requested no salad on tower burger but when it was received there was salad on the burger

Food was excellent. Driver was polite and respectful thank you all at KFC Shirley.

There were 2 items missing from my order (2 x sweetcorn). I followed the instructions on the receipt, but when I dialled the number outlined on the receipt, my house phone rang. (The number on the receipt was not my house phone number). I am so fed up with items continually being missing when ordering KFC and McDonald's. This must be a deliberate strategy.

Quick service, good was as expected.

Missing fries. Only ordered as last order through just eat was wrong so had credit on my account, and now this one was also wrong/missing things. Ridiculous

A very standard KFC. Chicken was good, came quickly and was not too greasy

It took over one and half hour to deliver and cold and bun was hard

Food was cool - gravy was very runny - chicken was dry on the outer edge of the zinger burger. Not normally their standard.

Food was late. Half of the food was missing. The food that did turn up was cold. Delivery driver was utterly disgusting with his attitude

My order did not even turn up?! I have waited over 2.5 hours, now it says ordered delivered but it has not been delivered

Poor service, went up to the counter and was faced by 2 female staff members who completely ignored me and continued doing their own things, acting like I was not there! I waited patiently for a number of minutes before I had to forcibly ask for help! Unacceptable.

100% better experience than last time!

shocking. rude driver. picked up the wrong Food. then rudely said he wouldn't go back for the right order very disappointed. had no Food. refund please,?

Give up with KFC Shirley. Last 3 visits have consisted of being given completely the wrong food and having to drive back again. Cold food. And paying for a box meal yet only being given the basic meal. Absolute joke when now paying £10 for some fast food. Feels like a scam at this point, won't be returning.

I've been ill for 2 days after having a chicken fillet burger from KFC in shirley on bank holiday Monday, as well as loosing 2 days pay from work! the chicken wasn't very nice (as well as being tough) I threw half of it in the bin! I won't be using KFC in shirley again!

Haven't been to this KFC for a while. God,it was uttery revolting. My chips were very nice,but the chicken was borderline raw,covered in soggy coating. The worst KFC that i've ever had ! Never again

poor quality dried out chicken and one leg delivered instead of two spicy chicken wings

you have just delivered the wrong order to me

Great food and delivery driver, delivered with care, thank you

Woke up to have to eat after 10pm delivery!!!!!

Driver delivered it too the wrong house!

you think this tike the wrong address evwm after ma y

Delicious food, still hot and delivered to my door, what's not to love!

Food is really hit and miss. Sometimes it's nice and fresh, other times it's stringy and quite cold. Other than that it's very modern and service is quick.

The food tasted great but i'm fed up with having paid items missing (no corn on the cob) especially when the differences between delivery and collection is £13!!!! i will be collecting from now on XxxX

Come 2 1/2 hour late.it was freezing and missing food

My order took 90 minutes to arrive the food was cold. I ordered a 3 piece chicken meal and all three pieces were cold soggy drumsticks. The chips we’re either hard or mushed up with bruised bad potatoes I would never order from there or use just eat again if this is the usual service

Delivery late. Food cold. Awful service

Unfortunately the chicken was over cooked, also I ordered a tower burger and was delivered a zinger tower burger only managed a quarter

the driver was very nice brought the food to our front door .. very very nice of him thank u soo much. kind service and he had a smile on him if I would of had cash on me I would of gave him a nice tip. thank you Sir

food was ok but drink was too warm

Delivered within delivery time - driver found address and was polite. Food was as you would expect and correct.

Got there not long after opening and yet the food still looked like it had been sat under a heat lamp for 3 calendar months. Toilets seemingly not cleaned since Boris was in Downing Street.

The staff are friendly, the food tastes good, however sometimes the wait can be long to get your food. The overall experience is good.

Food was lukewarm but friendly polite driver

No where near enough fries. Ridiculous and the food was Luke warm at best

half my food is missing iv not got the chips hot wings or burger

3 x drum sticks and 1 x piece of thigh, appalling

Staff are too busy to take order correctly if they take it in the first place. That's not worse, the staff are in their own world laughing and faffing around instead of trying to help customers. There is a long & slow queue ALWAYS ..suggesting the staff are inefficient and damaging customer experience. Appalling experience when compared to McDonalds drive thru.

delivery on estimated time,food very good

this establishment delivered half eaten pieces of chicken

All good, all items in bag and still hot.. very happy.

Driver was great and on time but the chips must have been cold when he was given them. Stone cold and undercooked

Driver didnt knock or ring doorbell. Food was tepid and late.

Food is always so hot and lovely and fresh. Would rather travel here than go to the nearest one to home

Tasty chicken and another dishes.Large space and big parking outside.Not always clean,and stuff not so friendly. Big toilet and easy entrance for disabled people.You can buy food just Drive around and not enter inside.

The order was missing the fries ordered and paid for.

terrible half the food was missing

My last two orders on the KFC app I've had missing items from the Shirley chain. First time was 2 sides of coleslaw that I didn't bother to follow up on. This evening ordered 2 items, 6pc wicked variety bucket and 4 cookies. The cookies were missing and had to contact Uber delivery services operating on behalf of KFC. So, I get a refund for the missing items in 15 days! If the refund doesn't turn up, then I have to contact KFC. Spoken with the manager at KFC Shirley whom was apologetic but come on, 2 items on the order and got it wrong. Poor show.

Food was piping hot . And just the right amount of gravy .

Ordered a bucket meal bottle of drink missing and chips missing

Make sure you don't park for over 90 minutes, they'll slap you with a hefty fine.

We got literally 10 fries joke each packs were half empty

You didn’t give us 2 meals which we paid and ordered. You say you will give us a refund however we are still without our meals. If we reorder we have to pay for the delivery and we can’t guarantee what we ordered with me delivered

As expected. Great food and great service.

Wrong burger was delivered. Food was cold, dry and overcooked

The fillet burger and fries were cold, very salty too. Rest was nice, friendly delivery person and quick so kids happy

This KFC is off the main road so if you hit the island at either end of the road you have gone too far. It's just off the same layby for the BP garage. It's a nice little KFC and the staff are nice but beware the cookie stand as it's right next to the till so definitely a temptation to have. I ordered food to take out. Was packed fine and the food was hot so all good.

Nice large clean restaurant. Great onside parking. Also has a drive through here. Staff friendly and efficient. Close proximity yo a large Sainsburys superstore, Flannels and Sports Direct

Absolutely horrible also missing item but tasted so bad no one cares

The staff here are aggressively stupid

My orders always go for party box either 10 or 14 plus hot wings. Each time I am getting 5 to 6 drum sticks in which I don't like it that much. Although I requested.

This has been my go to shop for snacking, lunch and anytime in a day. Supportive shop and neatly maintained. However, toilets are not at their best in hygiene.

There should be a large beans with the bucket but there wasn’t.

they only delivered the drinks when I ordered an 8pc bucket fire's and and a bottle of Pepsi absolute joke

Food was delivered 50 mins later. Couldn’t get through to the shop. Food was barely warm.